had an amazing experience getting Botox with Mary Grace! She's incredibly kind, professional, and never pushy or salesy -- just genuinely focused on what's best for you. Her gentle touch made the process comfortable and stress-free, and I felt completely at ease the whole time. I love my results -- natural and refreshed! Highly recommend her to anyone looking for a trustworthy and skilled injector. read more

I was not warned that this location would be closing permanently or given any alternative on where to go for followup care. So disappointed. read more

Ideal Image Fort Worth - Medical Spas Near Me - Fort Worth, Texas

Contacted customer service about this and got no reply. Also went to a diff location since mine "machines went down" a whole day before my appointment and got burnt! I've been getting lasher for years and never got burnt. Establishment is trash. And will be taking my business somewhere else. read more

Ideal Image Fort Worth - Burned on sideburns - Medical Spas Near Me - Fort Worth, Texas

Do not spend your money here. There are thousands of med spas in DFW. Ideal Image is over priced and just provide basic treatments. Their management is comprised of dimwits and they have no customer service. Don't go to any Ideal Image location. They are all ridiculous. read more

I had the pleasure of being serviced by MaryGrace, this was by far the best lip filler that I have ever received. MaryGrace is patient, confident that she will deliver the expected results that her client is requesting all in the name of "grace" she provided me with the safety, relaxation and confidence in her ability to have me picture perfect when my treatment was completed. She provided the necessary hygienic safety measures, applied numbing cream, positioned me in the recliner measured injected, evaluated and moved accordingly. We then agreed to inject more or hold what we had. However, the end result was outstanding. My point is, she took her time and applied her I believe natural skills to give me the results that would enhance my appearance. She is gentle, humble spirit, we laughed and had a great time. MaryGrace, thank you for the ease, calming spirit, and just you being who you are. I love my lip filler. thank you Monica read more

I've tried contacting ID for several months now trying to work out a solution to a contract I purchased a year and a half ago. SO, when you sign up for "a loan or like a credit card," you are locked into that loan AND, you CANNOT get out of. I purchased the ULTherapy package along with some Botox, which they included. I went to only two sessions of the ULTherapy, which by the way is VERY painful. You can get some numbing cream, the Rx is very small amount and cost me around 40-50$. You have to wipe off the cream before the treatment. I have called many times to try and work out trading my initial treatment for other things. I've yet to be contacted for a resolution. They just keep passing the buck even after I've also signed up for their "lifetime membership" for free or discounted rates for services. I don't care what you do, but RUN and never do business with Ideal Image. They are a joke. You can never get an appointment more than two weeks out. They refuse to work things out for me. RUN, RUN, RUN and ESPECIALLY the Hulen Street location!!!!!!! read more

OUCH!!!! I got laser hair removal done a few years ago and went in for a touch up with Jasmine. Now my Brazilian areas are burnt and I am super uncomfortable until this burn heals. I knew something wasn't right when the pain lingered longer than I was used to. Do not recommend this place for laser hair removal overall :( read more

I made an appointment for a laser hair consultation. After sitting in the lobby for 25 minutes waiting I finally just left. If they are this bad with respecting my time before I agree or pay for any service how bad will they treat me and my time after!!! Will be finding somewhere else who values clients time. read more

They could quit stealing people's money from them for services they never got! The manager at this place is very unprofessional !

They had to do a screening with the nurse practitioner, but they didn't plan my appointment accordingly, so my appointment was canceled because they were out of time to do the treatment and complete waste of time. I also wanted half a syringe of filler because my lips are pretty full, but I've lost some fullness in two places on my upper lip and I wanted to do half a syringe. They told me that the minimum syringe that they did was one full syringe And that was without consultation. They gave that advice. Very unprofessional. read more

Do not go to this Salon!! They fraudulently charged my credit card and when I went in to get some botox, the girl at the front desk said she couldn't do anything about it. There was no receipt given to me proving how many units they actually used, they are charging me for a lifetime membership which I didn't want and other injections I didn't want done and didn't book. They won't do my refund so I just have to dispute it with the bank. To add insult to injury, when I finished my botox yesterday, the woman who did it didn't wipe off grease pencil marks when she was finished so I walked out looking like an INDIAN PRINCESS!!! no wonder everyone in the front area including the employees looked at me so strangely!! read more

High pressure sales. Billing for services before date of service and prior to obtaining medical clearance to receive the services. Called to schedule for Lip Injections and Ulterapy. Ideal Image billed and ran credit for financing these procedures. Date of service, upon arriving I was told I needed to speak with their dr and see if I could obtain medical clearance. My medical was all disclosed prior to my appointment. I have a medical doctor that monitors EVERYTHING for me. If a medical clearance was needed I should have been advised PRIOR to anything being BILLED to my credit card. I was denied medical clearance for the procedures I wanted but cleared for other service which Ideal Image requested. I then sat in an office which was filled with 2 or more of their staff members pushing services on me while they tried to figure out "what packages" matched the prices they already billed. No refund could be done for the services denied by their internet doctor. Instead I ended up with over $1,500 for IPL services that I didn't want. read more

These people cheated me out of 1,400 too. I did all of their screenings and they approved me then denied me service when I arrived a month later. Told me I had to go to a doctor to get cleared. These people are unscrupulous, avoid at all costs. Don't let them cheat you out of your money too read more

They are great at selling their services, but the customer service is AWFUL. I have tried since October to exchange a service I bought and have been given the run around and no answers. Everyone has to ask someone else and "get back to you", but they never get back. I am out $1700 on a service I can not use and they refuse to help or allow me to exchange it. AVOID at all cost. EDIT, per the response from the company, I have been in contact with the location, customer service and Ben at headquarters. No one seems to know how to do anything. Complete scam read more

I have read some of the reviews and can say I have had nothing but a positive experience there. I alternate between two places based on sales and I truly like Ideal Image. Their staff is helpful and I have never felt pressured to buy read more

I had laser hair removal here. It is Insanely expensive compared to other laser hair removal places. I also got scammed out of sessions during Covid and no one seemed to care there. read more

This company steals money and no one answers the phone and takes responsibility!!! Don't go here for any reason. I did the zoom call, specifically told the woman I wanted Botox and some filler, said I had it in the past and she signed me up for some yearly thing and changed me for everything on my credit card when their app said specifically I wouldn't be charged. Then when I went into the facility, the girl at the front desk said it wasn't her job and she couldn't do anything about it. I went and had the botox done, I have no idea how much was actually done because the girl filled up the syringes in another room and no receipt was given to prove how much was used and even if it was Botox and not just water. And to add insult to injury, when I walked out, everyone at the front desk and in the waiting area looked at me funny, the girl at the front desk said she had sent an email about a refund but I probably wouldn't hear anything for 7-10 days. UGH so I walk out and in get in my car to drive home, and the girl who did the injections hadn't even wiped off the grease marks she had put on my face so I looked like a WARRIOR PRINCESS!!! wow what a company 3 days now and still can't get anyone on the phone and they owe me over 1200 go anywhere but this company read more

Please let me save you from a heartache and money. Do not waste your money with Ideal Image. I have yet to see any results and it's already been a month. I had fillers done on my mouth area. Around my lips and lines on the sides of my mouth, with no results. I had never experienced so my pain as they were doing my procedure around my lips. I think they skimp on the numbing cream and fillers. I've had fillers before with someone else and the pain was never like this and I could see results in a few days with them. I feel so stupid, I should of gone to the same people. This company will not give you, your money back, they'll just try and sell you more syringes. I am so disappointed and angry. I should of read the reviews before I had work done because there more poor ratings than good. Now I'm stuck paying a bill that I got zero results from. Please do your research beforehand. read all the reviews not just theirs on their websites. read more

honestly, I don't even know where to to start dealing with them has been a absolute mess. I went in last year in August after doing a virtual consultation when I finally went into my appointment the lady in the office told me something totally different from the lady at the virtual appointment. They already charged me $1500. I did not get any services done. so I was refunded my $1500 never heard from them again until this month. I looked at my credit card statement and they took out almost $1200. I called the manager She told me she never spoke to me. I asked her why I was being charged and she said I signed a contract so I went up there to get the contract and it was the same lady that told me she had never spoke to. so obviously she just lied to me on the phone . I disputed the transaction and now I'm having to prove I never had any services done. They know damn well I didn't have anything done that day or anytime after. an apology would've been nice. I definitely will never deal with them again in the office manager should be fired they stole money for me. Luckily, I was able to get it back. read more

after two office visits, I was told that I had no more sessions . Ideal Image, Fort Worth, TX Hulen area, LIED to me...the machine didn't work properly, I had to HOLD it in place, during BOTH visits!!! Also, I "fell" for the buy Alle program; it was an extra $279.00, supportively gives you discounts on future treatments. There will be NO future treatments and I feel SICK TO MY STOMACH for allowing Ideal Image, to "real" me in; I took before and after pics also and to date...I HAVE NOT LOST AN INCH!!! read more

Great price, great service!!! I appreciate the company listening and responding to the requests of its loyal customers.

they are horrible! they are very quick to take your money and then provide the worst service possible. DO NOT USE IDEAL IMAGE! bad customer service, incorrect information, useless front desk person, phone cust service after they take your money is the worst i have ever experienced, the "nurses" they have you call diagnose you with whatever they want so they can keep your $ and not provide the services you paid for. read more

dont waste your money with this company. They will bleed you dry. Once They get you to sign a contract they will not honor it. I was burned at a treatment and reached out to the location and they forwarded me to the district manager and he couldn't care less. He basically said that's the risk I take. I still have circular white scars on my cheek. read more

Huge scam operation! Huge scam operation! They take your money, don't have appointments, then won't refund your money without "medical approval." There is no reason to have medical approval to cancel an elective cosmetic procedure. My husband and I are both physicians. Do not pay Ideal in advance for anything!! read more

Horrible customer service. Courtney sold a package to me. Scheduling is a nightmare! I have been trying to schedule 2nd treatment and they never return my call or messages. Called today and receptionist Melissa was so unprofessional and dismissive. I requested corporate number and she transferred me without warning. The corporate number gave me a customer service option and then hangs up!! I am regretting paying for the service in advance!! DO NOT waste your money here! read more

Before I begin, Marissa in the front desk of the Fort Worth office is VERY professional and treated me very well "to my face". So, this is not about front desk Marissa. I have read reviews about how unprofessional this location was and how Ideal Image makes you pay upfront. If you need a refund, they hold you money hostage. So, guess what? It's "ALL TRUE" on so many levels. At the young age of 53...I am no stranger to injectables for facial maintenance. I had an A+ experience with the Collyville location with my Ultherphy. I wrote a 5 star review as Collyville deserved. I am a fair person in that aspect. The staff was ALL VERY PROFESSIONAL at the Collyvile location. My story begins...I wanted to get a Botox touch up. I was told I didn't have any units in my file. So, I HAD to buy 20 units of Botox "in advance". I have experience in getting injectables. I only needed 8-10 in my forehead as a touch up because I just had some one month before. I used the X one that wasn't strong enough. This is why I only purchased 20 units. I was only planning on using up half and having a credit for later on the other half. The injectable nurse told me, Oh no, Honey, you're getting all 20. I told her, no, please I only want 10. She and I argued back and forth. I got frustrated that she didn't realize that I was a paying customer and she was working for me. I said, hell no, I am the customer. I only need 10. I already have some in my face from a month ago. I just need a touch up above my brows to lift my eyes. She told me she wouldn't do it at all unless she put ALL of the prepaid amount in me. I said, no I will go somewhere else. (These type of businesses are EVERYWHERE in DFW. So many to choose from that have professionals in the this field are a dime a dozen that treat you right). I proceeded to tell her that I want to look soft not a hard fake plastic look. She still argued that she would put the full amount. I told her I want my money back or a different person. This woman was VERY passive AGGRESSIVE. (Remember this is the Fort Worth location). So, with my great professional peaceful experience that I had with Ultherephy in Collyville a week before, I thought I would just transfer my credit to another service or just have my Botox done by someone in Collyvile. This girl was NOT touching my face. I will NEVER EVER return to this Fort Worth staff location! HOWEVER, I went ahead and asked for a refund instead of using Collyvile or transferring money to a different service in Collyvile because I was so freaked out by this nurse being so aggressive to me as a customer. She said, "no problem. I will give you a refund". So, I waited...I check my account 5 days later. No refund. Still VERY upset about the encounter with the nurse. I called to check on my refund a few days later. They said, they were confused and didn't know I wanted a refund. I told them again. I want a refund. I want a refund. I want a refund. Ideal Image scarfs up your money instantly but insult your intelligence by telling you that it takes 7-10 days to give it back to you for a refund. What an insult to ones intelligence! We ALL know the technology these days. It takes seconds to send money back. It's called Quantum banking. Examples are my bank, PayPal, Venmo, Cash app, Zelle, etc. So, the area manager told me she has to submit a request first. That it take 7-10 days to give me back what is mine. WHY? Just give people their money back as quickly as you scarfed it up without making interest off of our money first. Don't keep our money hostage as I have read many, many, many cases like mine. Very shady unprofessional business practice in this area of refunds and making people prepay. No other business of the sort does this. And, as a former business owner, this Fort Worth office injectable nurse and the area manager should be FIRED for unprofessionalism. One would have thought that they were speaking to Regina George from the movie "Mean Girls" when I called the area manager to check on where my refund was that I told them I wanted 5 days pryer. (Absolutely NO customer service skills AT ALL. She was vile, had an extremely sassy tone and demeanor. Snippy, snooty, condescending, non compliant, no empathy. No condolences that they are holding my refund. You name it. Top notch young spoiled girl unprofessionalism). Mean, nasty, too immature, stuck up and COLD hearted to be an area manager in my experience of being a former business owner. The position has gone to her head. I feel sorry for the people that have to work with her on a daily bases. These type of people will kill your business as she has killed me from ever wanting to give this business another dime of my money again. They have too much competition out there for customers to have to put up with this type of treatment from an injection nurse and the area manager. Update: I received my refund. It took from May 4 of me asking to May 18th for Ideal Image to refund. read more

Avoid Ideal Image at all costs or believe me, it will cost you! This is the ideal place to go, if you want to be lied to, ignored and ripped off! I bought a cool sculpting package for $2000. The manager, Mike sold it to me. He sold me a package that was supposed to include two areas on each leg, that would be treated twice, in each area. On my first visit, the nurse told me I was too thin to be a candidate and asked me what I was told during my examination. I told her I was never given an examination when I purchased my package. She was very confused by this. She went ahead and treated the outside of my thighs on each leg. So I was dual sculpted, something she said didn't normally happen. When I returned for my second visit, they only treated the back of my right leg and again a different nurse said that I wasn't a candidate for cool sculpting. On my third visit, the same area, on the same leg was treated a second time. After my treatment, she said the receptionist would call me to schedule my next treatment. Several months went by, I never heard from anyone. So I called to schedule my next treatment. It was then, I was told I didn't have any left. What I was told I was buying, were eight treatments. The outside of each thigh and the back of my thighs would be treated twice. That's four areas combined, treated twice, which equals eight total treatments. The receptionist pulled my chart and told me that Mike may have told me that but ultimately, what he sold me was just four treatments. She also said that in my chart, all three nurses notated I wasn't a candidate for cool sculpting and yet they performed it on me anyways and took my $2000. I was told that either Mike or the regional manager would be contacting me but that was two weeks ago and needless to say, I haven't heard anything back. If you were interested in cool sculpting, make sure you get an exam and avoid Ideal Image. Ideal image is extremely unethical and fraudulent. I want to add I did email my information, like their response requested. That was two weeks ago and no one has called me. read more

Went here for UL therapy, paid $5,600 to have my whole face and neck done, I am a male and was 62 at the time, I kept waiting to see results, because they told me it would take awhile for my skin to generate collagen, it never happened, I had to endure hours of what felt like a rubber band popping my face. My friends felt sorry for me but told me I didn't look any different. I could have had a neck lift for the same price. If I could give this place "no star" I would. Friends who had cool sculpting done here told me they saw no results either. I coincided this place a total rip off and scam. read more

Worst company to ever do business with. I started with laser hair removal so they had my medical history. I wanted the fillers so I completed the process and set up an appointment. I drove 45 min for an appointment for them to tell me that I wasn't a candidate because I showed signs of anaphylaxis. I told them I had them before a couple years ago, they said it was against the company policy. They "created a case" and a week later some rep called saying they could refund all but $100 for the admin fee. They refused the service and then charged me anyway. Don't do business here. I wish I wouldn't have. read more

Ideal Image is a shameful and reprehensible example of customer service. I had to cancel my services with Ideal Image due to financial hardship, BEFORE I received any service from them. I cancelled well before my first appointment, trusting that they would do their part in cancelling with the lender. One month later, I received a whopping Past Due payment for over $3,000. I called five times to get this resolved. Every time, the representative told me she would contact customer service and that someone would be reaching out to me. No one ever called me. That enormous bill, for a service I NEVER RECEIVED and CANCELLED IN ADVANCE is now past due because Ideal Image dropped the ball and did not take the time or effort to do their part. I have never experienced such unprofessional treatment in all my life. Please do not trust this company for your needs. If anything goes wrong, they will not be able to quickly and efficiently handle your concern. I am still waiting a call from the "manager" and "customer service" who I was repeatedly promised would call me back. I would leave zero stars for Ideal Image if I could. Find a different provider who will not screw you over and who will treat you like a human being. read more

I do not recommend ideal image. I have used them for hair removal and Botox and have not been satisfied with either one. When I signed up for my hair removal package it was during Covid and I understand they were short staffed, but they kept bumping my appointments back by MONTHS and it's basic hair removal knowledge that you need to do it within a certain timeframe to keep the hair cuticles from growing back, so not only after spending way more money than most other places charge for laser hair removal, they kept bumping my appointments back and so it wasn't within the timeframe and I still am growing hair in the places I had treated. And on top of that I was supposed to use my package within a year but because it was their fault for continually bumping my appointments back, my last two appointments fell after year, and I had to fight tooth and nail for them to give me my last two appointments, because they were trying to not give them to me, even though it was their fault for continuously moving my appointments back. Not only that I've had Botox here a few times and while it has been effective. They are so over priced and their billing department is a complete nightmare. Will not be using them anymore. read more

One STAR is too high of a number. I've left a previous review and was told someone would reach out to me to discuss. I originally signed up for their "Package Deal" through Ally Lending which included x # of sessions of cool sculpting and all kinds of discounts and crap afterward. This was one of the stupidest things I've ever done. It took me forever to get an appointment, I noticed nothing different, no results whatsoever. I thought about pursuing the additional session I had available and after leaving no less than 4 messages and not getting a return call, I chose to cancel my contract. According to "Chris"(I think that was his name) that's not possible, I still owe the remaining balance for services NOT rendered. He was so busy talking AT me I finally hung up. I've now filed a complaint with the State Attorney General's Office due to their intimidation and bullying to NOT allow you to cancel a contract. Ally Lending is trying to help me but after my conversation with Chris, it just confirmed I want nothing to do with such an unprofessional company. At no point is a call where I am bullied acceptable. It's so hard to do business with these folks, I'd not recommend them to anyone! RUN FAST, DON'T JUMP ON THIS BANDWAGON! On a side note, this review is my 2nd, I guess they deleted the 1st! read more

horrific financial ethics. every trick in the book to keep charging you after they cancel your me membership. their corporate customer service is simply "ignore the customer needs". I can not stress enough to go somewhere else!!!! read more

Graishley made me feel like family. Her kind and gentle demeanor went a long way. I have had three great experiences here and I recommend it! read more

update: ben called me abd told me tge nurse put it in her notes i asked for the plus! she lied!! never said anything about using the plus. this location and ideal image are scammers. the nurses or whatever they are, are in on the scam. beware beware. i have handed everything over to my lawyer. thank god i video taped the whole session on my phone. i have proof she lied verifiable undeniable proof. read more

kind, thorough, helpful. they did my coolsculpting and they did everything by the book! i look forward to coming in for my second session!

The people to sell the packages and the front desk are very friendly. However. My personal experience with the billing department has been hell. I bought a package and, 2 days after that I got diagnosed with a skin disease. Then, I called for a refund and they said they we called me back. 1 week after that, I have received a call from a very disrespectful person that yelled at me over the phone, who said NO REFUNDS by the company, who stated that he was the only person that I will need to talk with, he stated that I will need to pay for the services no matter what (a service that 1st I haven't received and second, for medical reasons meaning that I cannot use it) in a full price and, hang up the phone. No recommended. This company also has more than 2000 complains with the BBB due to refunds, waiting times for appointments, lack of information and associated with the "membership" and "life time guarantee" they offered when you are getting the packages. read more

If you are going to splurge on yourself to feel better and get ready for the summer...I would recommend IDeal Image. I have been to the Fort Worth location twice and have received professional service and educated on the procedures that I received. All the staff was informative and personable. My go to med spa to feel better about me!! read more

ABSOLUTELY love this location! Excellent service! They were able to work with my tedious work schedule and provided excellent service! 10/10 recommend them! My provider was Courtney and she was AMAZING! Super kind, very informative, and did a phenomenal job! I love my overall experience! Will definitely be coming back! read more