Terrible customer service. LaserAway required me to pay upfront while scheduling me for treatment. At my first on-site appointment, LaserAway needed to conduct a pre-screening assessment and their medical team determined I needed a Letter of Clearance from my doctors given my medical history. I am not able to get a Letter of Clearance at the time due to other health concerns. Why is this medical consultation not performed prior to taking a client's money? Now, I am not able to receive the LaserAway treatment I originally signed up for, and currently still told I am not able to receive a refund, and there are no exceptions given a medical reason. read more

Katrina from Lazer away corporate was unhelpful to say the least. TERRIBLE SERVICE. After a FULL YEAR of me trying to get corperate to call me back due to VERY poor lazer results, she finally called and offered 1 free session. When 8 sessions had next to NO results, whats is 1 more session going to do? She took no accountability and said because ONE area had SOME results, that basailly I got what I paid for. I DO NOT RECOMMEND LAZER AWAY. Useless. Also, I asked for her last initial and she said I was "threatening" her by "asking her last name". I asked for a last initial so that I can be precise in who I mention in my review. An absurd interaction for sure. read more

Monica is very professional, she explains the process of the treatment and after care. She's just amazing! I recommend her 100% I'm very happy with the results. read more

Wonderful service at this LaserAway location. Visited with two friends while one had an appointment and had a great conversation with a wonderful saleswoman Srijana at the front desk. I had previously been very uneducated in laser removal and the skincare options they have, but left very happy with the information I received. Will definitely be coming back. Thank you! - Mason read more

I was booked with Monica and couldn't be any more happier with my results. She asked what I was looking for today, I showed her a few inspiration pictures and let her know I wanted some evening to my top lip as well. She did AMAZING !! I did about half a syringe and stoped there. If you are looking for someone who takes the time to hear what you are looking for please book with Monica! read more

LaserAway - Juvederm lip filler - Medical Spas Near Me - Dublin, California

I had the best experience at Laser Away Dublin! Everyone is so kind and welcoming. Monica is a Artist! I came in for fillers and botox and my treatment was AMAZING! She took her time with me and explained everything in detail. She respected what my goal was and the results are transformational. I will never go anywhere else again. read more

Been coming to Laser Away for a tattoo removal and today I saw Brittany. She was amazing and a natural nurturer. I'll be honest laser tattoo removal is painful, but quick. You are treated with numbing cream prior to the actual laser procedure, it helps a bit. But today Brittany was amazing, I honestly didn't feel much pain. I was comfortable. read more

Great service super friendly staff. Should have done my full legs and Brazilian a lot time ago. Great results

I had a few services done the last couple weeks. From booking to treatments, I've had nothing short of stellar service. Amy helped me find the right treatment packages and got me set up with their promotional financing. I had so many questions, and Amy addressed each one helping me confidently make the right choices for my treatment plans. Amy even followed up AFTER my appointment to make sure everything went well. I had botox done by Kaitlyn a couple weeks ago and it's settled so nicely! No rogue eyebrows or a frozen face. My forehead is sooo smooth and I look refreshed. Today I had my first underarm laser hair removal as well as a Clear and Brilliant laser facial done by Evelyn. She had great bedside manner and took great care of me! This is my 4th Clear and Brilliant treatment and I cannot recommend them enough. I struggled with acne for years and tried so many different topical treatments and even Accutane and nothing helped. After one treatment of Clear and Brilliant my acne cleared and my scars didn't look as deep! My scars continue to improve with each treatment. Today Evelyn focused on my skin texture (scars) as well as my sun spots. Before leaving today Nila got me set up with an appointment with Jade for lip injections as they are having a DEAL on fillers. Jade comes highly recommended and I can't wait. I'll update my review after my appointment. Side note: Nila is very sweet, shared current promotions without being pushy! I would also like to say that I've been to this location several times within the last few years and I've never had a bad experience. Staff is always helpful and friendly and the clinic is always super clean. Thanks LaserAway Dublin! read more

I've been to three Laser Away's and this one is absolutely the most professional and friendly. They did everything in complete harmony! Thank you Monica! You are a great RN. read more

I have been coming to this location for a while now, but not until recently I've really noticed how the new ladies at reception make all the difference in my experience! They're so friendly, they make my day whenever I go in. The nurses always make sure I feel comfortable and encourage me not to be afraid to ask questions. This location is a bit of a drive from where I live, but I wouldn't choose to go anywhere else! read more

I went to them my first time and I loved it! Nina was so helpful and informative that the process was great and the experience too!!

Unfortunately there is no negative rating, so one star. The front desk messed up scheduling and I had to wait for my appointment. The front staff was so rude when I said that I should have been informed about the wait. This impacted my treatment time. For a 30 minute numbing period for a clear and brilliant the nurse wanted to start in like 10 minutes. I refused and was told that they will shorten my treatment to half the time because the nurse has to leave. They will never agree to their mistake of messing up their scheduling. Customer service sucks at this place. read more

Really good service! For some reason i think the person on the phone gave me the wrong appt time and then my confirmation emails and text were diff so i thought it was 3:30 but it was 2:45 but they rescheduled me for 4:30 and nurse gabby was so nice too during my session and really quick. She made sure to check on my pain the whole time! They also had lovely free drinks, cake pops and coupons! read more

LaserAway - non alcoholic tost and cake pop - Medical Spas Near Me - Dublin, California

1st time and everything was great and well done . Will continue to book my laser with them read more

I called couple of weeks ago to schedule the appointment and confirmed the number of treatments I have left. The person that took my call, confirmed that I have an appointment scheduled today at 2:30 pm. When I called to reschedule, they said I don't have any appointment left and also did not update my the number of treatments I have remaining. I am very disappointed with the service I received. This is not the first time I have issues with this location and their service. Once I am done with the treatments after I spent thousands of dollars here, I will never come back and or recommend anyone. read more

I've always had a pleasant experience with every appointment. I can rarely go during the week so the fact that they have Saturday and Sunday appointment's is a win for me. I've had nurse Brittany the last couple of LHR appointments and she always makes me feel at ease. I appreciate how thorough, clean, and efficient she is. I've been so happy with the outcome that I keep adding additional services to my appointments. read more

I came into LaserAway with zero prior experience of body modification, but I wanted to get my lips done. First of all, the people at the front desk were SO incredibly welcoming. They even showed me lip shape examples while I waited for my appointment and taught me about a "filtrum (sp?)" filler. My nurse, Annette, made me feel so calm before the procedure, yet excited to see the result. She told me all of medical jargon and made sure I knew exactly what to expect before, during, and after. By the way, my lips look SO amazing and naturally plump. I can't wait to go back for my two week touch up! read more

LaserAway - By Annette - Medical Spas Near Me - Dublin, California

Dublin, CA location Buyer beware!!! They have very good laser treatments for skin, great results. Nurses /Technicians are amazing they do everything so that you can have the best result possible. I was very happy until an appointment had to be rescheduled. Their request not mine, for whatever the system shows the treatment was done or something like that.I explained this to the person taking the phone call Laura, she checked my notes and had to refer me to customer service because apparently they don't take very good notes per Laura. Now I have to wait 48 hours for someone in customer service to call me back to let me know if I can book the treatments that I've already paid for, not happy about this, the person on the phone acted like she was doing me a favor. I guess once they receive payment, over the phone customer service goes out the door. Receive a call back from Laura, she lvm, now Laura is trying to take a treatment a way... That I already paid in full for. Return the call, waiting for a call back. Later that day... I called back, spoke with a customer service representative Daria, she is awesome!!! She resolved my issue in record time. I explained my situation she looked up the canceled appointment contacted the San Jose Laseraway gave them an update of what was going on, so that I can call them to book my appointment. For now not going back to the Dublin location. I called the San Jose Laseraway, spoke to Sierra to book my appointment she was super awesome so friendly and empathetic. She book my appointment no problem. Not sure why the customer service at the Dublin office was not up to par but speaking with Daria and Sierra restored my faith in the customer service that laseraway provides their clients. Once I finish up with these treatments I will be booking more, because the results are really great. They would get five stars if not for it the way I was treated by Laura, that is why I can only give them three stars. read more

Initially at my consult appointment I was told I would see a reduction of 70% depending on my hair type so I was expecting at least some improvement no matter my hair type. 11 treatments later and I have seen no improvement in my underarm area. I purchased a package that Included my underarms, upper lip and bikini for $1700. That's a high price to pay for three small areas so I was expecting to see some difference. After finishing my treatments I explained that I haven't see any improvement in my underarm areas and I would expect for them to care about their customers more and try to offer more treatments especially after me paying $1700. But I was offered to purchase a maintenance package, so on top of the initial money I spent they except me to pay even more? It's unethical to advertise to customers that you would see a difference in hair growth with the packages you purchase and not follow through. Laser away promotes false advertising and they steal your money. If I were you I would do your research more before going to get laser treatments because laser away only cares about taking your money then leave you hanging when you are unhappy with your result. I would get if I saw at least 40% reduction then yes I would maybe consider a maintenance packages but I have seen ZERO progress. I will continue to tell my friends and family to never go to laser away because you won't get anything out of it. You will still go back to using razors every day and it's a complete waste of money. I tried to contact the laser away corporate multiple times and they leave me with the only option of purchasing more which makes my point even stronger that they only care about taking your money. Best advice I can give you is don't believe the advertising because it's all false! read more

I have been a customer for a couple of years and I've had multiple services at LazarAway of Dublin and I have been very happy with all. Nurse Monica is the best, she explains everything very well and puts you at ease for all procedures. Nila and the other staff members at the front desk always makes one feel welcome with a beautiful smile when you enter the door. Nurse Monica thank you so much you pay very close attention to your work (very attentive), you have a great personality and you are a beautiful person. I love going to LazarAway read more

I am bummed because the red vessels under my nose did not change at all despite having 3 IPL treatments. Prior to each treatment I emphasized the red areas were my only concern. Having had IPL in the past from different providers, it seems to me that LaserAway errors on the side of caution in regards to the settings on the machines. My previous experience is that most of my redness was gone after one treatment, and 100% gone after the second. Also, the number of pulses varied wildly based on the person operating the laser, and I found that very frustrating. I got a great deal (Groupon) but would recommend paying a bit more and go to an office that can achieve positive outcomes. read more

Frankly, I was not looking forward to my treatments--they were a gift--but I have had the opportunity to be treated by Jade and she is amazing. Jade took her time, explained the process, and was super professional while making me feel at ease. The process works, I am so happy!!! The Dublin office rocks--far better than Fremont. read more

I usually don't write reviews, but I want to give a shout-out to my nurse, Britanny. I first saw her at my second visit for underarms and Brazillian laser hair removal and she definitely set the standard of care. She was very accommodating and had a great bedside manner throughout the process and made sure I was comfortable by explaining each step. Although it's not guaranteed to see the same nurse, I was glad I got to see her again for my sixth visit. I only wished I had consistency with the same provider because not all nurses cover the same surface area. read more

I love Jade at LaserAway for all my skincare needs. She is very knowledgeable and conscientious, and I highly recommend her.

Pros: -Clean space -Friendly nurses/practitioners -Post-procedure care well-explained Cons: -Was tricked into buying a 6+2 package after being told that if I didn't see any results I could receive unlimited sessions until I saw results; I was only offered 1 free treatment despite the sales rep saying otherwise -*Receptionist said to her friend/colleague that Indians 'look like and are hairy like gorillas' -**Lack of customer care options when a certain customer service rep, Brian D., is quite literally infamous and viral for yelling at and demeaning patients, including terminally ill patients in the hospital, and told one of my friends over the phone that she is an n-word and the other friend that she should be 'feel lucky to be in the United States, not the rat hole your people come from.' It seems like LaserAway thinks that peppering people of color into their ads is a way of assuaging any concerns, whether it be terrible patient care or inadequate treatment results. *I have 8 more sessions on a small area left and I never went back because of this interaction. **I didn't bother reporting con #2 because of con #3. Genuinely surprised this hasn't cascaded into a class-action racism lawsuit because LaserAway doesn't have the guts to fire a white guy who's viral for screaming at denigrating patients who are (coincidentally?) minorities. read more

I recently went here to get my first laser tattoo removal treatment. I was welcomed and everyone was nice but didn't go above and beyond. I feel like I had the best costumer service experience at the San Jose laseraway. Jaide welcomed me in and walked me through everything, she brought me in the room and she helped me put the numbing cream on. Such a delight to be around. She made me feel comfortable, was very knowledgeable and was able to answer any questions that I had. I will definitely be back to the Santana row location just for Jaide. read more

I bought two packages one was clear and brilliance the other was underarm/lip/chin hair removal. My first visit was underarm/chin/lip hair removal which went well, on my second visit I was severely burnt on my upper lip and they recommended waiting till I was healed completely to resume treatment on my lip & chin but we continued with just the underarm treatments. I completed my underarm treatments and then resumed lip/chin treatments. I had 2 visits, today was my 3rd visit. After the treatment I came to the reception to book my next appointment and I was told that I never purchased a lip/chin treatment. The nurse I saw today told me I had 5 more treatments to go according to my chart. I asked the girl if I didn't buy a package then how did I end up getting 3 treatments because nothing is for free! They showed me the receipt which didn't say "lip/chin" so they totally denied me. Now I'm thinking that clearly I was lied to by the girl who sold the package to me. The receipt was emailed to me so I didn't verify anything on paper at the time of purchase instead I believed what she told me. I don't recommend Laseraway, I much rather spend more money somewhere else. I must say the reason why I never wrote a negative review after being burnt was because the nurse who treated me that day was very sincere, unfortunately due to what happened to me today I had to write a review for people to know the truth and in the hopes that it will save someone. read more

LaserAway - Medical Spas Near Me - Dublin, California

EDIT: a representative reached out to me from customer service. Initially, she sounded very sympathetic, but then said "well, we can't offer you a refund because you bought a 6 + 2 package and since you've already used your 6 paid sessions, anything moving forward would have been bonus. So what I can do is offer you two free sessions" I said that was kind but that I didn't need 4 more sessions and she corrected me and said she meant only two more sessions. I said "so are you telling me that you're giving me two free sessions to resolve this even though I already had two free sessions coming?" And she said yes but that she hadn't thought this through ahead of time. She then mentioned that someone had already resolved this issue for me because they'd added a facial to my account, and questioned why I was still "complaining". I reminded her that not only am I not comfortable going back to the establishment, but that I wasn't interested in other treatments they offered (which I'd already told the branch employee when this happened). I asked her about offering the value of that facial was to see if that could be offered in cash value instead or at this point I was willing to visit a different location just to resolve this and recoup my losses (which is exceptionally inconvenient considering my location), and her response was that the service offered to me didn't really hold a cash value (this after working hard to hype up the fabulousness of the service). Huh. After a fair amount of back and forth, I was able to get her to add ONE extra area of treatment for ONE session, that was her resolution. I agreed to it, which I regret. I booked then cancelled that last session because ultimately I still feel the same way - completely uncomfortable and distrusting of this organization. So at this point, I've cut my losses. Hopefully someone avoids similar. ORIGINAL POST: Do not visit this location. I was a few sessions into laser hair removal treatment when they decided without giving me any heads up or information whatsoever that a trainee would be giving me treatment. She was accompanied by what I assume was an evaluator or mentor, but again nothing was explained so I have no idea. The "evaluator" didn't observe the work of the trainer at all, having her back to the room the entire time. Then, when I was exposed and in a vulnerable position, the evaluator decided it was a good time to OPEN THE DOOR and leave the room: I was in the treatment room closest to the waiting area, which has entire floor to ceiling window wall that faces out to a busy parking lot. I was mortified to say the least. I informed the front desk about what happened and while they were apologetic, they didn't offer much in the way of reassurance about the nature of this. I have told them that I don't feel comfortable returning and asked for a refund since the package was prepaid and it's been crickets since. I reached out to their customer service and have had the same non-response. BBB gives them an F and reviewers for BBB give the company 1.19 out of 5 stars. I should've done my homework before choosing them. There are better options out there, trying to save others from making the same mistake I did. read more

LaserAway is a very professional and private experience. My results are very good and I'm not even half way through my treatments. They are available in many locations and have always been able to accommodate my schedule. A plus! read more

I bought a full legs and sunset package from Brandi P. Who was SO HELPFUL and quickly replied to all my questions and got me in immediately for an appointment. Katie the RN was amazing, super thorough and fast! Love this location!! read more

They kept reassuring me it's normal to have redness. I went back and they gave me ice. I'm back at home and the redness on my arm is gone but I'm left with over 8 burns. I chose this place because they said they have special lasers for dark skin. This was my second treatment.... I've had arm laser done before and I said several times this doesn't feel Normal. No one at the company is taking me seriously, I've been in almost 24 hours of pain. I won't be coming back read more

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This is by far the best customer service I had today, with Jenelle. I felt like she did a great job actually going in and getting all my hairs and took her time, like she truly cared for me to have good results, I will for sure be going back to this location:) read more

I had a Botox appointment at the Dublin Laser Away this morning. Brittany did a really good job at looking at what I got last time and sticking to my same unit dispersion. Kiley in the office is wonderful a researched my account to get me set up for new Botox unit purchases. This is a great Laser Away location. The parking is free and spacious and it's in a really good center for shopping and lunch. read more

LaserAway - Wrinkle free - Medical Spas Near Me - Dublin, California

I clicked on the website once! I've been harassed since. Calls from ALL OVER THE COUNTRY before 8:05 AM!! Texts like the ones below. I ask them to stop contacting me and they do not!!! BEWARE- you will get harassed every day!!! I would have 0 stars if I could!!! read more

LaserAway - Medical Spas Near Me - Dublin, California

I have been going to this location since 2019 and waited until today to write a review .. so far it is my favorite location. Nice, clean and good vibe is always important for any beauty services location well this is way more than that. VERY Warm and energetic associate Carlee made my experience so amazing here. I had asked questions about their Clear and brilliant treatment and she made sure to answer my each and every question. She is very knowledgeable. And also I had a really nice phone conversations with Abbie( sorry Abbie if i wrote your name wrong. You are such a sweet person. Really wish I can see you in person at the location one day) ..... My nurse Isabella is amazing. She made my laser treatment experience really smooth. Advised what treatments are good for my skin and created a good energy while treating me. Thank you so much Isabella I will be coming here to feel more confident in my skin and not just to say but Laser Away thank you for maing it happen. - Karamjot Sugandha read more

It is waste of your money. i bought a package for brazilian, half legs, and underarms, also got for upper lips laser hair removal. Completed the whole package, got two more maintainence packages, so got a lot of laser treatments, however got full growth back as soon as i stopped it. There was absolutely no reduction in my hair growth not even 50% despite of spending so much money and undergoing so many sessions. While i was doing the treatment , it definitely showed reduction in hairgrowth but it was only while i was going through the treatments, as soon as i was done , i got full hair growth back. Also the nurses are not good, they donot cover the whole area, specially of brazilian which obviously you want them to cover the whole area, but they are always in a hurry and leave multiple spots. Save your money. It is just waste of money and time. It doesn't work at all. Oh also, the staff is not good at all, they cancel your appointments without reason( saying some problem with equipment) and then u loose your 6-8 weeks cycle . Despite of requesting christy as my nurse , i didnot get her, saying she was busy. i had requested for every appointment way in advance6-8 weeks in advance and also a reminder same day, but they didnot provide me with the nurse i wanted. Their behavior is sweet and nice as long as they convince you to buy the package , as soon as you buy it, it all goes downhill from there. They are rude, nurses are in a hurry, you donot get the nurse you request, and they would make you wait for your appointment way more than 15 mins , and if you are late ( despite of informing) even 5 mins they cancel your appointment. So just save your money and time and dont get fooled by the promises they make. Its all fake and to get your money. My appointments and the treatment was way before covid so they donot have the reason to randomly cancel my appointments. read more

I've had the best experience with LaserAway! They truly are top tier for aesthetic dermatology! I've done several treatments such as laser hair removal, filler, btx, coolsculpting and laser tattoo removal. I've had amazing results with every treatment I've tried! Every nurse I've had is attentive and caring. The front desk staff is always super helpful and friendly! It is always a great experience at LaserAway Dublin! read more

I initially got turned onto LaserAway from a LivingSocial deal and am now a believer. My life has changed from not having to shave/wax/Nair which is a life changer for women lol! Although I've had to wait quite awhile and reschedule appointments for problems w their machine (I guess everyone capitalized on the good deal), two technicians assuaged my fears: Angela and Erica Esteban. They were super professional, kind, and made my experience a positive one. They frequently have amazing deals and I will be coming back soon for maintenance! read more

LaserAway - Medical Spas Near Me - Dublin, California

I paid a great amount of money to get laser hair removal but very disappointed with the service and overall results. Service: After couple appointments they don't give proper attention and services! Every nurse is different and every treatment is different with the results varying. My recent appointment was done in less than 30 mins which was actually supposed to go for at least 60-80 mins. When I spoke to Customer service about this, the manager of the store reached out who was pretty rude and I was just told to wait to finish the entire 8 sessions to see the results. And if there still is hair growth with no proper results then I'll have to go for maintenance packages since every body type and hair type are different . I already paid hefty money for this package and I'm asked to spend more money for sick service. Scheduling: When I signed up for the full body hair removal, I was assured that the appointments will be scheduled for the same day for all the areas so that I don't have to do back and forth dealing with multiple appointments but they just did that for couple appointments and later said conveniently "Our policies have changed and we cannot book a single day appointment for all the areas moving forward". They don't allow scheduling for one day coz they want to cater to more people and the machines get worked up. Booking 2-3 hrs for a single person is a loss for them so they stopped doing that. Now I have to go for 2 sometimes 3 days to the same location every 6 weeks which is such a hassle. Also when it comes to their timing, even if you are 5-10 mins late for the appointment, they will only treat the areas tats possible in the remaining time or ask you to book a new appointment if the time is up, since they are so overbooked back to back. Results: I am done with 6 sessions already with 2 more sessions left with disappointing results. I paid 8k $$$ for nothing. read more