Be careful going to this place! There's no prices listed anywhere. Everything is listed in their I-pads. You give them your credit card for payment & they never give you a receipt on anything in writing to show what you just paid for. I paid for several treatments to still have hair on my on my face & to be told all my treatments have been used & I will have to purchase more treatments. A total RIP OFF, don't waste your money with this establishment! I give them one star because the Nurses that give the treatments are very nice. I wish I could start a Class Action Suit because I'm so sure that I'm not the only one that went through this with Laser Away. read more

Scheduling with them is a pain. Instead of having it 6 weeks apart its more like 2 months and half apart now. Some nurses are like in a rush doing things and left patch of my bikini line unlasered. I dont see any changes yet ‍ I wasted my money here. read more

Ariel was such a fantastic nurse to work with! I usually go to the LA in Walnut Creek but the Concord office was able to squeeze me in for a quick mid-week appointment. The girls at the front greeted me upon my arrival, and Ariel was all ready to take me in for appointment. She was such a pleasure to talk to and was super helpful in finding answers to questions I had about Latisse. The office is super clean, and conveniently located in the Veranda shopping center! Looking forward to future visits to this location :) read more

Went to LaserAway in Concord a few months ago to get CoolSculpting done on my back. the technicians were very nice and knowledgeable, the procedure itself was tolerable, however, it does not work. waste of $2,200. read more

I've had 7 treatments with LaserAway, and overall the service has been very good. Today was an extreme exception, and I won't be returning to the Concord location ever again as a result. EVERY time I have shown up to an appointment, I've sat in the waiting room for 7-10 minutes. That's fine, since I only have treatments on days that I don't work. Today, due to traffic, I showed up 7 minutes AFTER my appointment time. The young blonde receptionist was very nice, and checked me in. She then went to retrieve my nurse, and I waited for another few minutes. They eventually came out and told me that they didn't have time for my full treatment, and I'd have to make another appointment for later to do the other half. I asked why, and the receptionist said, "Because we have another client coming in after you." I said, "Yes, but why am *I* being bumped? Every time I come here, I wait for at least 7 to 10 minutes." I really didn't understand what was going on, and I needed clarification. That's when the receptionist with brown hair (who had nothing to do with this) chimed in with a loud, "IT'S NOW 11:25, AND YOUR APPOINTMENT WAS AT 11:15. THERE'S NO NEED FOR YOU TO GET ALL UPSET." I said, "Oh, isn't there?" And she said, "NO!" I said, "I have a busy schedule this week, and I can't just come back whenever." She then said, "YOU DON'T NEED TO GET ALL COMBATIVE! WE'RE TRYING TO EXPLAIN IT TO YOU!" I got up and said I'd just make an appointment at another location. I called Nadia -- the salesperson who helped me from the beginning of this journey -- and she happily scheduled me at the Walnut Creek store. I will say that a lot of the hype about this place is due to a few psychological factors such as the intimacy of the treatments, as well as the high price. People generally feel the need to justify going through those things, so they interpret the experience as more positive than it actually way. But the attitude from some of the staff who work at this place needs to be checked. There are MANY places where people can get the treatments offered at LaserAway. Their prices are significantly higher than many of them. For example, I paid over $3000 for 8 laser hair removal treatments on my legs. That's about $375 per treatment. I asked if they would give me that last 2 treatments on my arms instead (some regrowth had occurred in the 15 years since I had laser hair removal there), and they charged me ANOTHER $300 for that. Does that make any sense to you? Look at your arms, then look at your legs; which has more surface area? If anything, switching to my arms was SAVING them money. But, I paid the extra because, "Sir, we have to charge you the à la carte price." Anyway, you'd at least expect that, for the extra cost, you'd be treated with respect. That didn't happen today, and it soured my entire year-long experience with the business. If I ever need treatments again, I won't be returning to LaserAway. That ONE receptionist cost them thousands in future business with me. read more

Friendly, professional staff. I'm glad I found this place and will return for more treatments.

Ah, well they took down my review without having resolved anything. Let me post another one so you can all avoid Laser Away. I have been going to the Concord location as it's the nicer clinic, but the services are still subpar. The most unprofessional company I've had misfortune to do business with. Also the most I've ever spent on a service, to not have that service fulfilled, and to be treated like a pest instead of a customer. They incorrectly performed 2 laser hair removal sessions. When I tried to report it, they said they would resolve it ONLY at the end of my sessions. At the end of my sessions, they refuse to compensate me for their mess ups. It's really not hard. Offer me the sessions you performed incorrectly, nothing less. Or offer me the 25% of almost $4k you have stolen from me, under breach of your own contract. They won't even give me money back for the one session I haven't even used for my legs. They didn't let me stop coming in after I mentioned several times how I wanted this resolved. I previously reported a complaint through BBB, uploaded all my documents, emails, schedule of events including every time I have complained about this situation and nothing has been done. Mandi Holmes is the worst "Client Experience" worker I have ever spoken to. She knew nothing of the situation, that should have been documented in my file, and refuses to correct the situation, even though LA baited me for a year saying they would resolve this AFTER my sessions. Mandi has 'offered' me 2 treatments on only 2 out of the 4 areas I had paid for to be treated. She can offer me 2 full treatments on all 4 areas they mistreated, or the 25% back for their bait-and-switch services. I previously heard a receptionist at the Concord location telling a potential customer that if she wants she can substitute similar size areas on her face treatments. All I wanted was to treat my bikini line - I was forced into bundles and let down by a disgraceful company. At this point, I might even agree to the 2 treatments offered on half my targeted areas if they could just switch armpits to bikini for 4 more treatments to the only area I actually cared about. On my last review, Jamie L proved his poor reading comprehension by saying "Looks like someone has followed up with you" - I have to keep leaving reviews because NO ONE follows up or resolves anything. Avoid this company like the PLAGUE. I will be sharing my story and following up with legal services until they actually provide a solution. read more

LaserAway - The hairy part is what HAS been lasered, looks no different than what I started with. The hairless portion is SHAVED. - Medical Spas Near Me - Concord, California

I have visited The Concord location several times and the location is great with easy parking. My recent visit to have my lips plumped was excellent. My nurse Melissa was amazing. She explained everything and because she was so professional and thorough the pain was minimal while 2 weeks earlier I had to stop treatment because I couldn't tolerate it. I will be requesting Nurse Melissa whenever possible. If you are new to a treatment I highly recommend watching the LazerAway videos on youtube first and ask questions if you have them. Anastasia at the front desk was friendly and helpful she is such a sweetheart and she makes everyone comfortable. This has been a great experience over the past few months. I feel like I have my own "Glam Team" and I love it! read more

Be careful scheduling here. I literally came in yesterday for a consult and made an appointment for this afternoon and was told I wasn't even on the schedule with a nurse for my service. So I had to return 2hrs later. The lady in front of me who checked in had her appointment messed up too. It's so inconvenient to have to go there only to find out you can't be seen, and hop back on the freeway for a second time. No doubt the staff are friendly, but it's really the inconvenience of messing up someone's appointment. read more

Don't give these folks your phone number as once you do they spam you with texts and calls. It hasn't been 24 hours yet and I've received 6 texts and a call from them. It's too much and it's scaring me off from using their services. Just a warning for others who are interested in their services. read more

My experience at Laser Away in Concord has been phenomenal. Always greeted by a knowledgeable and professional receptionist, Kim. I have had two visits with Nurse Kae Marie and I cannot say enough amazing things about her. She is so thorough and precise. The first time I had a session with her, she explained everything carefully and made sure I was comfortable. It was my first time getting Botox and Lip filler and she made me so comfortable. Even throughout her doing my lips, she would ask and make sure I was doing ok. Same with my 2nd visit, just as precise and so nice. My results are beautiful. I won't be going to anyone but her. I would highly recommend seeing her for any injections/botox. read more

LaserAway - Plump and beautiful. - Medical Spas Near Me - Concord, California

Absolutely great service from both Jasmin and Khadeeja. Love the staff here and they are always accommodating and knowledgeable. Definitely this is the place to go!! read more

Fantastic communication, explained everything to be done pre and post treatment. Took the time during the treatment to make sure I was doing OK. Highly recommend Laser Away in Concord, Ca read more

They were super professional and helpful. I highly recommend LaserAway in Concord. Dope. read more

If I could give a ZERO I would just got my appointment for tomorrow canceled today for to orrow after I took off work for the appointment. They offered no compensatikn except another location that is terrible! Said they called me tok and I have no missed calls or mesaages. This is not the first time this has happened. I guess staff is leaving may be a sign! read more

Nurses and staff were really great in their service and queries. I will definitely comeback.

Be ready to wait even though u have appointment. Upon asking when they will take u in. Its just full of excuses. I am glad to be done with them soon. read more

I had a horrible experience from start to finish! Started out with the sales representative misleading me on everything, she sold me on a program that I thought was not a credit card type thing, Told me it was a point program that I can pay as I go, then that led to the services all which were also mis represented, my appointments continued to be canceled and rescheduled etc etc, I finally got in for my appointment and got my lips done, the nurse was ok but the filler only lasted me 2 months and I was told it would last up to 12 months, I went in for a follow up, told them I was not happy and they told me a manager would follow up with me which that never happened! I asked for a refund or to have the lips injected again and they declined my request. I will not recommend this company to anyone! Very disappointing customer service! read more

Love LaserAway in Concord always convenient & fast service. Thank you to the staff always being friendly

Great customer service and the technicians are very thorough and knowledgeable. They do a great job at providing pre/post instructions.

Laseraway blew me off for our virtual appointment- confirmed 3x that it would be 12:30 on zoom. Instead they called me at 12:25 from a "scam likely"number which I didn't pick up. "Justine" left me a vm and text asking me if I was still available to have the appointment or would I have to reschedule? I called the concord location and let them know I was waiting. I also texted the number back several times saying I was the zoom. No ever showed up. But finally at 12:50 someone called me to apologize for the misunderstanding. The virtual appointment over the phone was odd. I had to fill out a bunch of forms sent over via text in a very rushed fashion to be able to send photos in? Why not ask for those up front instead ofWHILE you're on the phone? Then you send photos in, still while you're on the phone. The whole reason i was interested was the 25% off discount they've been advertising. Turns out that only applies if you do 4 applicators. Wish they had just been up front about that- I don't want to commit to $2k somewhere that can't even get their virtual appointments right. I wouldn't even have bothered. Poor customer service experience and a waste of time all around- including the poor apologetic woman who eventually called me back and had to take the heat for "Justine" read more

I want to give a huge shoutout to Nurse Ariel! She does my xeomin treatment. when I went in yesterday she noticed that I was paying too much per unit and she went ahead and looked into it. She gave me information and advised it was better to buy the xeomin per bank. I was able to upgrade and save more money. Additionally, she is very good quick and efficient. She ensures I'm comfortable and follows up with each injection. I highly recommend her. Go Ariel!! read more

I love Melissa who performed my laser treatment! So nice and thorough. Front desk girls was amazing as well. With their knowledge i bought another package Highly recommend read more

Great experience! The manager is amazing and the nurses are very accommodating and actually focused on my unique skin needs. I went in for a photo facial but changed to clear and brilliant after talking with a nurse. the results were great and the experience was wonderful. I definitely recommend this location. read more

This is my first time receiving laser hair removal treatment. My technicians were excellent she explain her steps as she went along and frequently inquired about my comfort level. I certainly recommend. The treatment time was so quick. read more

I LOVE LASER AWAY! They make it so simple and fun. Cameron is the sweetest she helped find affordable solutions for me and is so kind, she made sure I was comfortable and confident before the tech came in. My tech Kaemarie was so gentle and talked me through the entire procedure ensuring I was comfortable and she was so nice I made sure to request her for all my future appointments. Needless to say I WILL BE RETURNING & want all my friends to experience this amazing place. read more

My very first visit to the Concord location and wow what great service! As the saying goes: First Impression should be the very best and that's just how both these lovely young ladies did! The service I received today was so outstanding I could't leave without taking a moment to recognize both Jesha & Anastasia. From the moment I walked in they both welcomed me and ensured my visit was seamless and painless!! LaserAway is lucky to have such great employees. Thank you so much Jesha and Anastasia for providing such amazing service!!! read more

LaserAway - Medical Spas Near Me - Concord, California

I've done the clear and brilliant facial a few times. After the second one I noticed my skin looked smoother, more even toned and brighter. The process isn't comfortable but they do a good job of making it as easy as possible. I decided to buy a six pack. Excited to see how I look after 6 months. Kaemarie is super sweet, knowledgeable and it's enjoyable having her as my nurse. read more

I had a full face laser hair removal today with stephany at concord CA location she was amazing and super kind I love her customer service she was so nice and patient, I will see u soon my lovely person ever read more

LaserAway - This for u luv - Medical Spas Near Me - Concord, California

Amazing location. Have had two treatments here and both were great! Appointments were on time, front desk staff are professional and friendly. The checkin process before hand is easy too- they send text reminders and all paperwork via text/email before your appt so you know what to expect. Abby was who did my most recent treatment and she was friendly, professional, and timely. All good things to say for this place! read more

This place is great. I walked in one day to get information, pricing, and spoke to Anastasia at the front desk. She was very friendly, helpful, and informative with plenty of knowledge. Without planning on it, I walked away buying a package because I was really impressed. Since then, I've had three treatments. Everyone is organized, professional, and the facility is beautiful. I recommend it to anyone. read more

informative consultation and supportive staff. tolerated the procedure well. will be definitely going back :) read more

People are so nice! I've never had an issue with anything. Anytime I had a question I was helped. Everything is super clean. They are really flexible if you ever need to reschedule. 10/10 recommend! read more

Best in class customer service at this location! I have gotten several services done and everyone is very knowledgeable and patient. If I could give this location 10 stars I would! Thank you to the entire staff, you guys are literally THE BEST!! TOP NOTCH service! read more

nobody got back to me I went myself and booked my appointment. you got back to me too late as i said you guys need to have a good customer service which you don't, after that sessions multiple times my appointments were changed without informing me or sometimes i went and they already had another person in and made me wait to get done ,if you have a leadership or someone who takes care of it please do that otherwise nobody is gonna come back to you ! read more

I've been a fan of Laseraway for years now. Having different locations to go to makes it so convenient! You can rely on same good service at all of them. Used a few different locations and have found the best I'm sure! #laserawayConcord is always quick to book, great location/parking, and super rockstar staff. Never hard up-sales or pressure but always great advice. I'm so excited to begin a new treatment regimen with #clear&brillant and will keep referring people for injectables! You guys are definitely doing it right, keep up the sharp work read more

I spent an excessive amount of money considering the results I obtained. My chin is left abnormally spotty with facial hair. I probably had close to a year in appointments and STILL did not achieve satisfactory results. And since then, it has been growing back all over again. But the worst thing about their service is how they handled it when they offered me a possible free touch up and said they would get in touch with me by e-mail, as I had not got the results we were going for after my package had been completed. I greatly appreciated this, and never imagined they'd ignore me. But that's what they did. And never ever got back to me. Now I'm in the exact circumstance I was in when I arrived. So, given that I didn't even get the desired results here, I may have found better elsewhere. read more

My appointment was yesterday with Steffani. She was very patient and helpful and she really listened to all my concerns. Thank you!

Everyone was so kind and welcoming. My nurse was Ariel, she was so sweet, made the process so quick! It was my first time ever doing laser hair removal and I can't wait for my next sessions! read more

Stephanie is a great nurse. Very good bedside manners and listens to the client. Super happy with her service.