I have had a few laser treatment sessions now, it's rarely you get the same nurse more than once, but among the ones I have, I want to give a shout out to Steffani, she takes extra care to make me feel comfortable and very meticulous in her work. Very clear instructions and listens carefully to concerns . If there was a way to choose a nurse each time, I would ask for Staffani when I'm in the Concord location read more

I am very hairy and after years of using hair removing cream and trying to wax I finally decided to try Laser away . It is convenient for me because I am a dancer therefore I show my legs quite a lot and decided to get the legs , Brazilian , and underarms package . I believe I pay 2,500 in monthly payments and you earn points everytime you come. They offer a variety of services they are pricey but they are worth it. The nurses are also really nice and accommodating and always ask me how I feel , and overall my stubborn hairs are gone and my skin has never been smoother ! read more

Stephanie is amazing. She also continues to ask how the treatments have been going and makes sure you feel she has addressed any and all concerns. She makes me feel completely comfortable. read more

I've had 7 treatments with LaserAway, and overall the service has been very good. Today was an extreme exception, and I won't be returning to the Concord location ever again as a result. EVERY time I have shown up to an appointment, I've sat in the waiting room for 7-10 minutes. That's fine, since I only have treatments on days that I don't work. Today, due to traffic, I showed up 7 minutes AFTER my appointment time. The young blonde receptionist was very nice, and checked me in. She then went to retrieve my nurse, and I waited for another few minutes. They eventually came out and told me that they didn't have time for my full treatment, and I'd have to make another appointment for later to do the other half. I asked why, and the receptionist said, "Because we have another client coming in after you." I said, "Yes, but why am *I* being bumped? Every time I come here, I wait for at least 7 to 10 minutes." I really didn't understand what was going on, and I needed clarification. That's when the receptionist with brown hair (who had nothing to do with this) chimed in with a loud, "IT'S NOW 11:25, AND YOUR APPOINTMENT WAS AT 11:15. THERE'S NO NEED FOR YOU TO GET ALL UPSET." I said, "Oh, isn't there?" And she said, "NO!" I said, "I have a busy schedule this week, and I can't just come back whenever." She then said, "YOU DON'T NEED TO GET ALL COMBATIVE! WE'RE TRYING TO EXPLAIN IT TO YOU!" I got up and said I'd just make an appointment at another location. I called Nadia -- the salesperson who helped me from the beginning of this journey -- and she happily scheduled me at the Walnut Creek store. I will say that a lot of the hype about this place is due to a few psychological factors such as the intimacy of the treatments, as well as the high price. People generally feel the need to justify going through those things, so they interpret the experience as more positive than it actually way. But the attitude from some of the staff who work at this place needs to be checked. There are MANY places where people can get the treatments offered at LaserAway. Their prices are significantly higher than many of them. For example, I paid over $3000 for 8 laser hair removal treatments on my legs. That's about $375 per treatment. I asked if they would give me that last 2 treatments on my arms instead (some regrowth had occurred in the 15 years since I had laser hair removal there), and they charged me ANOTHER $300 for that. Does that make any sense to you? Look at your arms, then look at your legs; which has more surface area? If anything, switching to my arms was SAVING them money. But, I paid the extra because, "Sir, we have to charge you the à la carte price." Anyway, you'd at least expect that, for the extra cost, you'd be treated with respect. That didn't happen today, and it soured my entire year-long experience with the business. If I ever need treatments again, I won't be returning to LaserAway. That ONE receptionist cost them thousands in future business with me. read more

Ariel was such a fantastic nurse to work with! I usually go to the LA in Walnut Creek but the Concord office was able to squeeze me in for a quick mid-week appointment. The girls at the front greeted me upon my arrival, and Ariel was all ready to take me in for appointment. She was such a pleasure to talk to and was super helpful in finding answers to questions I had about Latisse. The office is super clean, and conveniently located in the Veranda shopping center! Looking forward to future visits to this location :) read more

I am so glad I found this place! Everyone who helped me was so friendly and very helpful. They answered all of my questions honestly and thoroughly and I was able to get in for my appointment quickly and easily. Anastasia went above and beyond to help me pick the best options for services and genuinely wanted me to save money. I was very happy with my visit today and will definitely be back for future services. read more

My experience with Melissa could not have gone any better! I got lip filler for the first time (Juvederm) and was super nervous about looking crazy afterwards. She answered all of my questions, made sure I was comfortable before proceeding and we achieved the exact results I wanted!!! Every step of the way she asked me where I'd like it or the look/shape I was going for rather than injecting wherever and letting me go. I will definitely be back for more in a month or so when I can and for other services with Melissa! 10/10 recommend this location and this nurse specifically. I'll upload pictures when i'm fully healed :) read more

Absolutely great service from both Jasmin and Khadeeja. Love the staff here and they are always accommodating and knowledgeable. Definitely this is the place to go!! read more

I only come here to see one nurse, I've repeatedly told the employees my preference and why that is. Twice i've had people who weren't the nurse I want and they've left patches non lasered. I had called after the last app when I was seen by other nurse and I never got a call back when I told them I was unhappy with the patches. Never got a call back. This is the 2nd time i've had to walk out because I was waiting 30-40 minutes for the nurse to come on top of me getting the news "oh your not with who you asked for" ... are you kidding me. Both days Ive had to rearrange my work schedule to try to get in when my nurse was there. This has been a complete waste of my time, my money, and my work!!! I look forward to hearing from the manager. I told the front desk employee today I want someone reaching out to me about this I'm done calling and getting no call back this is not a way to treat a customer who drops over 2,000 on services. Absolutely not okay. read more

I've been waiting to post a review about my laser tattoo removal session when I see the results after it's fully healed and OMG it's basically almost gone!! Thank you to the ladies at the front: Halle, Anastasia, & Erica for being so informative throughout the entire process. From my initial inquiry to my first treatment, I was guided every step of the way and made everything super easy! The nurse who administered the treatment was sweet and professional read more

I have visited The Concord location several times and the location is great with easy parking. My recent visit to have my lips plumped was excellent. My nurse Melissa was amazing. She explained everything and because she was so professional and thorough the pain was minimal while 2 weeks earlier I had to stop treatment because I couldn't tolerate it. I will be requesting Nurse Melissa whenever possible. If you are new to a treatment I highly recommend watching the LazerAway videos on youtube first and ask questions if you have them. Anastasia at the front desk was friendly and helpful she is such a sweetheart and she makes everyone comfortable. This has been a great experience over the past few months. I feel like I have my own "Glam Team" and I love it! read more

Be careful going to this place! There's no prices listed anywhere. Everything is listed in their I-pads. You give them your credit card for payment & they never give you a receipt on anything in writing to show what you just paid for. I paid for several treatments to still have hair on my on my face & to be told all my treatments have been used & I will have to purchase more treatments. A total RIP OFF, don't waste your money with this establishment! I give them one star because the Nurses that give the treatments are very nice. I wish I could start a Class Action Suit because I'm so sure that I'm not the only one that went through this with Laser Away. read more

Scheduling with them is a pain. Instead of having it 6 weeks apart its more like 2 months and half apart now. Some nurses are like in a rush doing things and left patch of my bikini line unlasered. I dont see any changes yet ‍ I wasted my money here. read more

They were super professional and helpful. I highly recommend LaserAway in Concord. Dope. read more

Friendly, professional staff. I'm glad I found this place and will return for more treatments.

Ah, well they took down my review without having resolved anything. Let me post another one so you can all avoid Laser Away. I have been going to the Concord location as it's the nicer clinic, but the services are still subpar. The most unprofessional company I've had misfortune to do business with. Also the most I've ever spent on a service, to not have that service fulfilled, and to be treated like a pest instead of a customer. They incorrectly performed 2 laser hair removal sessions. When I tried to report it, they said they would resolve it ONLY at the end of my sessions. At the end of my sessions, they refuse to compensate me for their mess ups. It's really not hard. Offer me the sessions you performed incorrectly, nothing less. Or offer me the 25% of almost $4k you have stolen from me, under breach of your own contract. They won't even give me money back for the one session I haven't even used for my legs. They didn't let me stop coming in after I mentioned several times how I wanted this resolved. I previously reported a complaint through BBB, uploaded all my documents, emails, schedule of events including every time I have complained about this situation and nothing has been done. Mandi Holmes is the worst "Client Experience" worker I have ever spoken to. She knew nothing of the situation, that should have been documented in my file, and refuses to correct the situation, even though LA baited me for a year saying they would resolve this AFTER my sessions. Mandi has 'offered' me 2 treatments on only 2 out of the 4 areas I had paid for to be treated. She can offer me 2 full treatments on all 4 areas they mistreated, or the 25% back for their bait-and-switch services. I previously heard a receptionist at the Concord location telling a potential customer that if she wants she can substitute similar size areas on her face treatments. All I wanted was to treat my bikini line - I was forced into bundles and let down by a disgraceful company. At this point, I might even agree to the 2 treatments offered on half my targeted areas if they could just switch armpits to bikini for 4 more treatments to the only area I actually cared about. On my last review, Jamie L proved his poor reading comprehension by saying "Looks like someone has followed up with you" - I have to keep leaving reviews because NO ONE follows up or resolves anything. Avoid this company like the PLAGUE. I will be sharing my story and following up with legal services until they actually provide a solution. read more

LaserAway - The hairy part is what HAS been lasered, looks no different than what I started with. The hairless portion is SHAVED. - Medical Spas Near Me - Concord, California

Don't give these folks your phone number as once you do they spam you with texts and calls. It hasn't been 24 hours yet and I've received 6 texts and a call from them. It's too much and it's scaring me off from using their services. Just a warning for others who are interested in their services. read more

Be careful scheduling here. I literally came in yesterday for a consult and made an appointment for this afternoon and was told I wasn't even on the schedule with a nurse for my service. So I had to return 2hrs later. The lady in front of me who checked in had her appointment messed up too. It's so inconvenient to have to go there only to find out you can't be seen, and hop back on the freeway for a second time. No doubt the staff are friendly, but it's really the inconvenience of messing up someone's appointment. read more

My experience at Laser Away in Concord has been phenomenal. Always greeted by a knowledgeable and professional receptionist, Kim. I have had two visits with Nurse Kae Marie and I cannot say enough amazing things about her. She is so thorough and precise. The first time I had a session with her, she explained everything carefully and made sure I was comfortable. It was my first time getting Botox and Lip filler and she made me so comfortable. Even throughout her doing my lips, she would ask and make sure I was doing ok. Same with my 2nd visit, just as precise and so nice. My results are beautiful. I won't be going to anyone but her. I would highly recommend seeing her for any injections/botox. read more

LaserAway - Plump and beautiful. - Medical Spas Near Me - Concord, California

Laseraway blew me off for our virtual appointment- confirmed 3x that it would be 12:30 on zoom. Instead they called me at 12:25 from a "scam likely"number which I didn't pick up. "Justine" left me a vm and text asking me if I was still available to have the appointment or would I have to reschedule? I called the concord location and let them know I was waiting. I also texted the number back several times saying I was the zoom. No ever showed up. But finally at 12:50 someone called me to apologize for the misunderstanding. The virtual appointment over the phone was odd. I had to fill out a bunch of forms sent over via text in a very rushed fashion to be able to send photos in? Why not ask for those up front instead ofWHILE you're on the phone? Then you send photos in, still while you're on the phone. The whole reason i was interested was the 25% off discount they've been advertising. Turns out that only applies if you do 4 applicators. Wish they had just been up front about that- I don't want to commit to $2k somewhere that can't even get their virtual appointments right. I wouldn't even have bothered. Poor customer service experience and a waste of time all around- including the poor apologetic woman who eventually called me back and had to take the heat for "Justine" read more

If I could give a ZERO I would just got my appointment for tomorrow canceled today for to orrow after I took off work for the appointment. They offered no compensatikn except another location that is terrible! Said they called me tok and I have no missed calls or mesaages. This is not the first time this has happened. I guess staff is leaving may be a sign! read more

Nurses and staff were really great in their service and queries. I will definitely comeback.

I love Melissa who performed my laser treatment! So nice and thorough. Front desk girls was amazing as well. With their knowledge i bought another package Highly recommend read more

Be ready to wait even though u have appointment. Upon asking when they will take u in. Its just full of excuses. I am glad to be done with them soon. read more

So unprofessional. I was on a call with someone trying to help me book an appointment, she just hung up in my face while i was talking. All they care about is THE MONEY. read more

I LOVE LASER AWAY! They make it so simple and fun. Cameron is the sweetest she helped find affordable solutions for me and is so kind, she made sure I was comfortable and confident before the tech came in. My tech Kaemarie was so gentle and talked me through the entire procedure ensuring I was comfortable and she was so nice I made sure to request her for all my future appointments. Needless to say I WILL BE RETURNING & want all my friends to experience this amazing place. read more

My very first visit to the Concord location and wow what great service! As the saying goes: First Impression should be the very best and that's just how both these lovely young ladies did! The service I received today was so outstanding I could't leave without taking a moment to recognize both Jesha & Anastasia. From the moment I walked in they both welcomed me and ensured my visit was seamless and painless!! LaserAway is lucky to have such great employees. Thank you so much Jesha and Anastasia for providing such amazing service!!! read more

LaserAway - Medical Spas Near Me - Concord, California

Love LaserAway in Concord always convenient & fast service. Thank you to the staff always being friendly

Great customer service and the technicians are very thorough and knowledgeable. They do a great job at providing pre/post instructions.

Went to LaserAway in Concord a few months ago to get CoolSculpting done on my back. the technicians were very nice and knowledgeable, the procedure itself was tolerable, however, it does not work. waste of $2,200. read more

I want to give a huge shoutout to Nurse Ariel! She does my xeomin treatment. when I went in yesterday she noticed that I was paying too much per unit and she went ahead and looked into it. She gave me information and advised it was better to buy the xeomin per bank. I was able to upgrade and save more money. Additionally, she is very good quick and efficient. She ensures I'm comfortable and follows up with each injection. I highly recommend her. Go Ariel!! read more

Amazing location. Have had two treatments here and both were great! Appointments were on time, front desk staff are professional and friendly. The checkin process before hand is easy too- they send text reminders and all paperwork via text/email before your appt so you know what to expect. Abby was who did my most recent treatment and she was friendly, professional, and timely. All good things to say for this place! read more

Fantastic communication, explained everything to be done pre and post treatment. Took the time during the treatment to make sure I was doing OK. Highly recommend Laser Away in Concord, Ca read more

Great experience! The manager is amazing and the nurses are very accommodating and actually focused on my unique skin needs. I went in for a photo facial but changed to clear and brilliant after talking with a nurse. the results were great and the experience was wonderful. I definitely recommend this location. read more

I had a horrible experience from start to finish! Started out with the sales representative misleading me on everything, she sold me on a program that I thought was not a credit card type thing, Told me it was a point program that I can pay as I go, then that led to the services all which were also mis represented, my appointments continued to be canceled and rescheduled etc etc, I finally got in for my appointment and got my lips done, the nurse was ok but the filler only lasted me 2 months and I was told it would last up to 12 months, I went in for a follow up, told them I was not happy and they told me a manager would follow up with me which that never happened! I asked for a refund or to have the lips injected again and they declined my request. I will not recommend this company to anyone! Very disappointing customer service! read more

This is my first time receiving laser hair removal treatment. My technicians were excellent she explain her steps as she went along and frequently inquired about my comfort level. I certainly recommend. The treatment time was so quick. read more

I've done the clear and brilliant facial a few times. After the second one I noticed my skin looked smoother, more even toned and brighter. The process isn't comfortable but they do a good job of making it as easy as possible. I decided to buy a six pack. Excited to see how I look after 6 months. Kaemarie is super sweet, knowledgeable and it's enjoyable having her as my nurse. read more

I had a full face laser hair removal today with stephany at concord CA location she was amazing and super kind I love her customer service she was so nice and patient, I will see u soon my lovely person ever read more

LaserAway - This for u luv - Medical Spas Near Me - Concord, California

This place is great. I walked in one day to get information, pricing, and spoke to Anastasia at the front desk. She was very friendly, helpful, and informative with plenty of knowledge. Without planning on it, I walked away buying a package because I was really impressed. Since then, I've had three treatments. Everyone is organized, professional, and the facility is beautiful. I recommend it to anyone. read more

informative consultation and supportive staff. tolerated the procedure well. will be definitely going back :) read more