I had an ad come up in my facebook feed for a facial for about $90. I am looking for a new place to go and thought I'd give them a try, plus, the price was right. Long story short, the spa was clean, inviting and everyone was friendly and knowledgeable. The facial was wonderful, I think I nodded off a couple of times-so relaxing. I felt great, I bought the package... next appointment is in a month, I'll update then read more

This is a review of their scheduling, not their facials. I got a ad on Facebook and was excited to try them out. Scheduling online was very easy. A couple days before my appointment I got a text offering me several times the day before. I could not move up so asked to keep my appointment. The day of they called and said that my time was "no longer available". She moved my appointment to the same time, one week later. The day before the second attempt at an appointment they called and said the same thing. 'That appointment time is no longer available". My limited free time is valuable, and although i understand things come up, two weeks in a row is unacceptable to seemingly give my time to someone else. Unfortunately, I will be looking for another place. read more

Facial was lush. It was 45 minutes not one hour. Those 45 minutes were fabulous, Jocelyn Diaz was very good in the time she was given. I wish more care would have taken around the nose area but then she would have needed better lighting. I did not like and turned down the hard sale push that occurred as soon as I stepped out of the treatment room, completely spoiled and the experience. read more

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Terrible experience two weeks on a row! They offer a discounted introduction facial on instagram and allow you to book it online. That's when the bait and switch happens. They changed the time on me twice last week then as I am getting ready to leave they canceled the appointment. I rebooked for tomorrow at 4:00, they again texted me with a time change twice! I ended up canceling as I don't trust them anymore. read more

I saw an ad on facebook for a "glass skin" facial for a really great price so I thought why not. So I made the appointment for the following day which was Friday after work. I parked in the garage which was free for the first hour and really short walk upstairs to the spa. Maria was my esthetician. She was very knowledgeable and answered all my skincare questions. She explained everything she was doing and why. The glass skin and glow facial consisted of a hydro facial and crystal frax facial. I felt like a million bucks when I walked out of there. My skin looks and feels amazing! I definitely will be going back. read more

Elite Facials - Treatment room - Skin Care Near Me - Orinda, California

It's a scam. I got the email said I been scheduled at 9am so I came. I drove 40mins from my home to their office and they told me they are closed. It wasted your time. Don't do it read more

Elite Facials - Skin Care Near Me - Orinda, California

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Elite Facials is great for skin care. I've been coming here for almost two years and I am happy with the results. You can schedule a consultation and then receive a package tailored to meet your skin needs. The atmosphere is serene and modern. The staff is friendly and cordial. I personally love getting my facials by Alyssa. She is sweet, knowledgeable, and sincerely cares about doing a good job. She is one of the reasons I keep coming back. I truly enjoy getting my facials from her. I've done several facials including Cool Restore which is one of my favorite ones, also Hydrodermabrasion with Chemical Peels (mild peels), and Microdermabrasion with pore minimizing. All treatments have done wonders for my skin, keeping it hydrated and looking youthful. Overall I enjoy coming here. read more

They use a third party to schedule appointments. Not sure what or who but they cancelled my appointment the day before. And instead of offering to reschedule they simply told me I was not scheduled. No care or concern for the fact that this was very special to me and I scheduled it weeks in advance. read more

I had an appointment and had confirmed via text. I even received text saying they look forward to seeing me tomorrow. I drove 30 plus minutes and when I arrived they said I had no appointment. I showed them proof of my confirmation via text and they STILL would not honor the confirmed appointment (even when shown proof). This is either a scam or they do not know how to run a business or are very incompetent. Don't trust them. read more

Today I walked into Elite Facials with a girlfriend of mine, and was greeted by the loveliest, kind, inviting Gal at the front desk. Which was abruptly cut short due to a gentleman who worked there. We asked what skincare line and products they use with their facials. (To the front desk) to which the gentleman BEHIND us started shouting how it doesn't matter what skin care line they use because they are based off of results... I was in the skincare industry for many years and recently changed careers, and let me tell you. YES IT DOES! I'm sure some of the services are great however, the thought of dealing with that again makes me want to eat a jean jacket. Furthermore he just kept shouting buzz words that we genuinely did not have any concern to listen to. For lack of better words this man was annoying, intrusive, and all together a buzzkill. Looked like such a lovely place but the guard dog with his feet on the furniture unfortunately cut our visit VERY short. Unfortunate how one persons persona and aggressive sales pitching can easily shift a potential client. read more

Le Caprice Medical Spa operates out of this salon in Orinda. They left Walnut Creek and opened under this salon for a reason, most likely because they lie to their customers and use bate and switch sales tactics along with deception, and high pressure sales tactics. On your first visit they use high pressure sales to try to sell you an expensive package of facials. They also run specials from time to time. But this is not my main complaint. My first facial was great. But I did not buy a package. My husband loved mine so much he went in and had a facial and bought a package. His first one, again very good. But after that, not so good until he had Rosie. He had given me one of his facials before meeting Rosie. I called, when booking, they said I could use it for the one I had before but when I went in it was a different story. Could only get the one my husband got although they are the same price! Tried it. Not so good. Then my husband had Rosie do one. Loved her. Great facial. They ran a July 4th special $89 Oxygen. So I booked online with Rosie two days out. Went in, oh boy. What a story! She had an emergency so they wanted to give me someone else. I said no. I'll reschedule. The receptionist said she's out of the country until August. But I booked two days ago? She'd had to book a flight. They had to of known she wasn't there before I booked. Oh no, this just happened. An emergency! No one called me to let me know? I said I want to wait for her. I'll come back when she's back in town. The girl was fine with that. No charge she said. Ok. I left. 20 minutes later I get a phone call from the male manager. He was going to charge me half for canceling. Their policy! Wait a minute. I explained the conversation with the front desk girl. He went on; Rosie had an emergency this morning. I said bull-shit. She went out of the country and you knew this before I booked and your site booked her anyway. Then it was, he's not going to discuss employee's with me. And oh my god, adult language! His sensitive ears! Then it was, "you've never booked with her before."Me:" Ya, so what? My husband did and told me to book with her. I want her. You knew she was out of the country yet still booked her. I'm not paying half. I'm not paying anything. I don't want anyone but her. I'll wait," After a lengthy argument, he finally said no charge and he wanted to give me a "free Oxygen facial" in a week with someone else. Said I'd think about it. Called my husband. He said Rosie had told him she was leaving for Europe to see her father weeks go. Thought she had come back. He has a facial booked with her in mid July. Again, remember she gone until August. I went back to the salon. Talked to the manager. What a Honey! This guy is, so full of it. Used every BS tactic ever invented and then some. Don't you just love it when they say "keep your voice down!" I'm in my late 60's, hard of hearing. I talk loud. He just didn't want any of his customers to know what a peace of work he is and how he treats people who catch him in lies. And yes, I told him "he lied to me."Of course it was the old "I made a mistake and thought you were taking about a different employee, one who just happened to get sick today. Ya right. Lie after lie! He said he wasn't going to apologize again, and there'd be no charge. Ending; I told him I'd never use his services again. I don't want his freebie. He uses bate and switch tactics and is a lier. I'd better not get a charge on my credit card and he better treat my husband right and rebook my husband with Rosie when she comes back. Told him to change my husband's July appointment to when he can se Rosie. He said he'd call him. Wtf. So please, be careful with this business. This manager is a peace of shit - Asshole to the highest order, and uses every deceitful tactic known to man to sway the conversation in his favor - A Honey! read more

I love, love, love this place! The atmosphere is pristine, modern and very welcoming. There are many "treatment" selections and services available. From the moment I enter the salon until l leave I feel pampered and special by the entire staff. Not to mention looking and feeling refreshed after my visit. The owner Nadie is a charming delightful man.... whose goal is to indulge his clients with the best the industry has to offer or a simple facial. The choice is entirely up to the individual. I for one wish I'd discovered this little "treasure" long before I did! I will continue to treat myself for years to come because "ELITE FACIAL" is worth it and so am I. But, don't take my word for it ..... go see for yourself. Vanessa read more

I would not recommend this spa based on my experience. I went in for a facial, which was fine, but at the end they sold me a package of facials and gave me two "free" product samples. I agreed at the time, but when I got home and researched the facial regimen they recommended, I realized it could be harmful to my health due to having some metal in my jaw--which they never asked about during the consultation. Had I gone ahead with it, I could have had serious damage. I immediately called and returned the unused samples. They didn't even check if they had been opened, but still told me they would charge $299 for one of the so-called "free" items--just because I didn't have the original box. For the record, they never gave me the box in the first place because it "wouldn't fit in the bag" with the other product. To make matters worse, I later saw the same product online for under $100. I feel completely ripped off. The lack of transparency, disregard for customer safety, and aggressive pricing tactics left a very bad impression. I would strongly urge others to be cautious before purchasing anything here. read more

I went to Maria for an introductory priced Hydro facial. I had read the few negative reviews and was nervous that it would be short and I would get a hard sell afterwards. Neither of those things happened. It was an amazing full service facial that lasted 50 minutes. No hard sell after. read more

I paid for a package of facials and have really enjoyed receiving them until I had a crystal frax treatment which was a promotion. Since then, over 2 months ago I have had a burn on my face on my nose and cheeks. I have contacted Elite facials for a refund of my remaining facials, I have received no contact from management. It's appalling. DO NOT WASTE YOUR MONEY. IM PERMANENTLY DISFIGURED!! Sarah Gunn read more

An update, went to the store multiple times and countless phone calls and no refund yet. Even this past Saturday went with my husband and the manager told us that he'll return our money back and we are still waiting. read more

The atmosphere was so calming and beautifully decorated. The way the staff treated me was great and the treatment was really nice. The estheticians are very knowledgeable, sweet and caring. Their knowledge in skincare and facial treatments is impressive. Love the post facial glow after every treatments. Highly recommended. read more

I've been trying to take care of my skin for many years and getting facial is one of my favorite things. I saw a promotion on Instagram and decided to try it. Alysa did the most amazing job on my face that I decided to purchase a package for one year. I most definitely recommend her if you want to get a facial Farzi read more

My skin was glowing and baby smooth after my microdermabrasion session. The aesthetician was gentle and gave me lots of good tips on how to care for my skin. Overall a very relaxing and pleasant experience. read more

This establishment just wants your money and lies. I have been requesting and now fighting for a refund for a deposit I paid to the wrong location (LA v Orinda). Emily and Nadie have been messing me around for several months now, saying they would refund me directly if I withdrew my dispute with my credit card, which I did last November. To date, they still refuse to refund my money. I would not trust them as far as I can throw them. UPDATE 1/21/25: They refunded me after this review. read more

I had an amazing facial today! This spa is beautiful & relaxing and the staff is so kind & welcoming. And the most important thing is that my skin looks so good, I even got compliments about my glow! So thank you Elite Facial's, I'll definitely will be back soon read more

Super pushy and aggressive staff that try to upsell you on products and packages. My facial was good, but overshadowed by annoying sales person at check out. Probably wouldn't go again for this reason! read more

So glad this place opened in theater square! Loved getting a microdermabrasion facial here, so relaxing and the best facial I've had. They did move my appointment after I had scheduled it, closing on the Sunday it was booked for, so I had to wait a couple of weeks after initially planned when they had more weekend availability to reschedule. Weren't pushy with their products like other places have been. Looking forward to getting more facials here! read more

Last weekend I took my bestie & daughter to Elite Facials after seeing their ad on FB. I'm so glad to have found this place! We were greeted by the receptionist who was welcoming and friendly. He offered us refreshments & asked us to fill out their forms on an iPad. Dewa was the aesthetician assigned to me and she was fabulous! She chatted just enough & answered my questions and made me feel relaxed. It felt like she knew what she was doing and my skin showed it! My skin felt great and still does! She made suggestions for my skin care but no hard sell which I truly appreciated! My bestie & my daughter had Alyssa and they both loved her and her work. They were both glowing after their facials. I had a microdermabrasion facial & they had the hydrodermabrasion facial. One surprise is that I don't think they put sunscreen on as a last step?! Anyway, it was a sunny day when we left so we put sunscreen before leaving. They may have though, I'm just not sure. My one constructive criticism to bring the feel of great customer service (which was good) up a notch is to have the aestheticians greet the folks in the waiting room when they walk out to the front area. A simple "Good morning!" would be nice, especially because they don't know if those waiting will be their client. They ladies come out from the back & go straight to the front desk ... almost as though no one else is there. I just think the friendly acknowledgment will bring the service level of this spa up. But, not a complaint ... we were all very happy with the work here & we all will be going back on the new client package Dewa offered! Looking forward to it!! read more

I really like the facial treatments. Last week I went for the second time. The only thing I didn't like and that made me feel bad was that I felt pressured by the woman who was in charge who made me buy a treatment with 4 promotional sections. I understand that they can offer the packages and products but not to the degree that I felt harassed by it. However, the person who has done the easy ones for me is very nice to me. I love her work, I can only give good comments . read more

Been here 4 x now and I do like their services. Would recommend them to friends and family. read more

Maria is amazing and so sweet and funny! Loved how informative she was! I can get a bit claustrophobic with the light mask as well as get a little anxious each time I try something new and she was very understanding and comforting. My skin is glowing after getting the cold sculpting ! I even bought an amazing package deal that I could use every two weeks up to my wedding this August. I am 33 and have developed 11 lines on my forward and my neck is unfortunately starting to be crepey. I don't do Botox, yet haha, but I can tell this really plumped up and firmed my skin and can't wait to get to my other appointments! Just read some of the recent reviews and want to say that the staff did consistently (2-3 times?) bring up the special and also informed me about the payment plan (up to 12 month plan is free of interest!!). I think this can come across as pushy if someone has an inner voice telling them they're obligated but I saw it moreso as the team being informative and making sure I understood the deal. This is a place for self care and obviously the more you do these treatments the better the results. I will say I only had today to make a decision of the package of 5 treatments which naturally puts you on the spot and this might not be for everyone. I think it's a good deal and I have an important date coming up so it made sense for me and I am glad they mentioned it twice. If the shoe doesn't fit for you just pass on it. This place does really reasonable promotions otherwise I wouldn't necessarily be able to afford coming here. Also! A facial and these treatments can only do so much if you're not doing other preventative work. These people are nice but also have a job to do and they means making sure you understand their promotion! I am grateful for the promotions!!! read more

I was looking for a facial specialist in Orinda and just discovered elite. Easy to schedule online and I had a fab hydra facial. They also offer great packages. read more

Reception was really nice and friendly. Facial was very rushed. Online, the treatment says 50 minutes. I was a little bit late to my appointment but was told it wouldn't affect my service. But I was ok with it if it did, it was my fault. However, I walked into the treatment room at 12:39pm and I was done with my service at 1:10 ( I checked my phone after I dressed). That is less than a 30 minute facial. I don't even feel like she used the machine on my whole face. If you add on the time I was late, that still only amounts to 40 minutes. The time she actually spent on my face was probably even less than that as I was allowed a few minutes to undress. When I talked to reception, they told me the service was supposed to be 45 minutes ( but the facial time still falls short). They DID offer me another facial at a discounted rate, which I appreciated. But not really sure if I want to spend any amount here if the quality is the same. I would much rather pay full price for an excellent facial. read more

I hadn't had a facial in a very long time. I was due for a really good cleansing. This is exactly what I got from Alexia. she was gentle and very informative as per what kind of products she was putting in my skin. alexia recommended a couple of product for my type of skin without being pushy. I used their grand opening deal, which made the facial very reasonable and I also bought a second facial, the same one, for a super deal. Good luck Elite Facials in your new location. read more

A beautiful touch and comforting. Relaxing and my skin felt wonderful after. I recommend.

Would highly recommend this new facial spa in Orinda Calif. Was recommended by a good friend of mine haven't had a facial treatment in over 15 years. This was so impressive with updated technology, the wide range of facial skin care , and the atmosphere was very clean and new. The esthetician (alexia) was very knowledgeable and professional. read more

Elite Facials - Hydra dermabrasion.... - Skin Care Near Me - Orinda, California

I have been a few times to Elite for facials and have seen different aestheticians and they were all great! Easy to schedule online but hard to reach by phone. The only negative i can say is that they push their packages and products every time I visit which can be off putting. read more

Elite is fine if the main goal is to get a facial in a clean, relaxing environment with knowledgeable estheticians. But, buyer beware, the owners/administrative staff engage in hard sell tactics to upgrade your initial facial, or teaser "special price" facial. Granted, skin needs time to improve, but there are many other skincare salons that provide excellent monthly package services at much more reasonable prices. One of the major hooks they use is to include their products "for free" with the upgraded facial services. How much value do they put in their own products when giving them out like candy? Also, you must have the services/products they talk you into specified in writing. Somehow there was a "communication problem" when I was shortchanged. They are so agreeable and you feel so good after a treatment that it's very tempting to agree to their third or fourth version of a "new, improved" deal. I thought that they were on my side and trusted them to be honest. They say a sucker is born every day. I was one, but don't you be one too. I would never recommend Elite Salon to anyone. read more

I really like it was great The staff is great very helpful. I am coming again I gave you 10 star. read more

8.21.24 It was my first time customer to visit their place for their microdermabrasion and LED promo offer for the month of August. I had a good and a relaxing facial treatment with Alyssa. In my understanding and on their ad that it's supposed to be a 50 minutes treatment but based from my alarm on my iPhone that it only lasted for 30-35 minutes. I was expecting more to have like a low steam to my face which that I had experience from other facial treatment that basically the cost is the same on their promo. There was no collagen serum that was applied on my face. I had a good neck massage from Alyssa and so relaxing but it would be more better if I've got more time for my facial massage to improve more of elasticity. I was offered of their different packages and I bought the 4 microdermabrasion with a LED lights included in the package. I feel like that the person in charge there is not happy that I only got the 4 microdermabrasion package. I asked her on the way out where is the closest way to the parking garage where I parked from their shop and I was surprised that she doesn't know and she told me that she has been working there for 6 years already. I think a good customer service is very important since the word of mouth with good customer service is effective. read more

I had a fabulous facial at Elite! The micro-current is a must and gives you a facial workout leaving you looking refreshed. Also, the new nano needling was very effective. read more

Had a great hydro facial. However, Didn't love the high pressure of the skin analysis after by another person however.

What a great and relaxing experience! This lovely facial spa is brand new and designed very well. The staff was very friendly, and asked detailed questions to learn about my skin before the treatment. It was a great experience and I will go back and refer friends/family. Great addition to Theater Square! read more

The location is new - I'd give 5 stars for overall aesthetic and cleanliness. The facial itself was ok, but I found their service severely lacking. I showed up 10 mins early for my appointment (as requested) and had my forms filled out a few minutes before the start of the appointment (receptionist was helpful). Then, I waited without any clear understanding of why. The receptionist left during this time, promising it would be "just a few minutes". I understand her shift was probably over. Finally, after a 30 minute wait, the facial technician came out. There was no apology for the extra long wait or even a rationale. They just assumed I had nothing else to do and was happy to wait. Additionally, prior to the facial it was indicated the appointment was 50 mins. My facial was done in under 30 mins (incl. of time to get ready before and after). Perhaps they were in a rush to get to the next appt. Overall the experience and service weren't professional. read more