This was my first time receiving laser hair removal treatment and I wasn't sure what to expect. I was so relieved at how easy and quick it was! Everyone was so friendly and I was in the room for maybe 10 minutes. I went for my armpits and bikini line, and all I could feel was cool air on my skin. I'm so glad I chose LA in Fenway. read more

This place has absolutely gone downhill! I started coming to the Fenway location about two years ago and the staff was amazing, welcoming friendly, the clinicians knew what they were doing! I hadn't been in for about a year, just life happened... This new staff is rude. They are not friendly or welcoming at all! The clinicians are more concerned about getting Botox and whatever done on their own face during work hours, then they are concerned about you. My clinician came in and you can tell she just got Botox done while she's working, and then proceeds to tell me all the reasons I can't get my treatments done and I've never had a problem. On top of that, I have to drive two hours to go to that location so I ended up driving two hours getting a hotel to spend the night, and they had no care or concern no empathy or compassion! I would never ever suggest going here at least to this location. Now I have to go search for another location read more

Like many others I had several issues with the front of desk staff. I was YELLED AT by the young woman at the front desk who claimed I had just been in the office several days earlier. I hadn't been in for over a year and she was too belligerently angry to listen to me when I asked her to please double-check my file. She did not behave the way a medical admin professional should behave I was embarrassed and genuinely scared to go in because of her screaming at me over HER mistake. When I got to the office there was NO APOLOGY for their egregious mistake. Then after purchasing a unit bundle, the same staff member started blowing up my phone 4 minutes (I checked) after I walked out of the store DEMANDING that I pay for the units. I had and I sent her the email invoice showing I had paid. Again she was unprofessional and cannot understand the basic functions of her job. The manager told me this nasty rude young lady "didn't know that transactions take a few minutes to go through." which is such a poor excuse. A grown adult functioning and living in 2025 KNOWS that transactions take a few minutes to go through. I'm going to the one in Sommerville now and I get a MUCH better experience. Which is sad the front staff here is so rude because I did like the nurses. read more

I want to preface this by saying I've spent thousands of dollars at LaserAway and genuinely wanted this to work. But after everything I've experienced, I feel it's only fair to share what happened so others can make an informed decision. It started when I received a promotional call about a discount on Thermage for my face and neck. I decided to book, and that's when the problems began. My appointment was cancelled three times, each time last-minute. And each time, no one from LaserAway reached out to reschedule. I had to follow up myself, every single time. When I finally raised my concerns, I was reassured that it wouldn't happen again and was confirmed for May 3rd at 2:30 PM. At 1:13 PM, just 17 minutes before my appointment, I received a text saying they were running 30 minutes behind. I was already on my way. I decided to be flexible, stopped at a café, and arrived at 2:55 PM. I was then told I'd need to wait an additional 45 minutes and wouldn't be seen until 3:45PM at the earliest. What hurt most wasn't the wait, it was how it was handled. There was no apology. No acknowledgment of the repeated history of cancellations. Just: you can wait or reschedule. I broke down in their office. My anxiety got the better of me, and honestly, I'm not ashamed to say it, because no paying customer should be made to feel that way. I requested a refund and ended my relationship with LaserAway. If you're considering booking here, please think carefully. My experience may not be universal, but when something goes wrong, how a business responds tells you everything. read more

Today, I was contacted by this practice three hours before an appointment that I had. They called to tell me that the nurse on duty could not actually do the procedure that I had booked. The procedure that I had booked several weeks before, so I would assume that they would've had time to make sure that this service could be done. Apparently, I would have assumed wrong. They told me that my choices were to move the procedure until after the new year (two weeks after my appointment day that I booked several weeks out) or to go to a different location tomorrow during my workday. They offered no other compensation, and didn't even apologize. First, I asked the person who called me for solutions. When she gave me nothing, I asked to be contacted by a manager. She said that she would be contacting the managers for me and then hung up. I waited for that phone call, because this seemed like a massive Uber site that a manager would want to approach quickly and handle swiftly. However, I got no callback. I called the customer service line, they told me that no managers work on weekends who would be able to handle the problem and that I needed to wait 48 to 72 hours to be contacted by a manager. I am also assuming that since they take weekends off, most of them are probably going to be taking time off around the holidays so I don't believe that I would've been contacted with any amount of care or speed. It seems to me to be a massive oversight to not have anybody higher than customer service available on weekends. Especially for a service that you pay a lot of money for. This is a luxury procedure, I am aware that it is elective, but a person needing to change the way that they are going to look at their face all of a sudden Requires building up to that moment and to be told that it wasn't happening three hours before it was supposed to happen was completely unacceptable. This company's management and corporate level Do not care about the customer experience. If they did, they would be available during times where a lot of customers are being seen. This complete disregard of customer needs relieve, reflects how little they respect their patients. It's a shame, because I've had some really good experiences with their nurses directly, but being left high and dry like this just shows that they care to take and hold onto my money prior to a procedure, but they are completely fine with withholding the service, regardless of it being their fault. Did I mention that they never so much as apologized? Because they never apologized. They do not care and they are now holding my money hostage. Go elsewhere, this place is not worth dealing with these customer service issues. read more

David and Molly did such an amazing job on my laser hair removal. They were very professional and thoughtful with my care. I highly recommend coming to get treated by them. David has also done my botox in the past and I was more than happy with his recommendations and my results. Thank you MD Esthetics! read more

I came in for a treatment and interacted with patient care coordinator named Christina Pinto. She said some incredibly racist and rude things to me I was shocked by her disgusting behavior. How can you employ people like this? I will never be back read more

I do understand that laser tattoo removal is different for everybody's skin, but I am extremely disappointed with the outcome. I was attempting to get a tattoo removed from my rib cage and I stopped seeing fading after the fifth session. When I asked if they could turn up the intensity of the laser, they said that I needed to space my sessions more, and with every session, I still did not see any change. When I said that I was not happy with my results they offered to schedule me for additional sessions, which would still cost me extra money. I truly feel like my tattoo could have been fully removed if they just initially to me by turning up the laser intensity. now I am stuck with a completely botched removal two weeks before my wedding. read more

LaserAway - this is the result from the 10th and final session - Tattoo Removal Near Me - Boston, Massachusetts

I was very disappointed when I tried to schedule in Boston. I was given a Video consultation from NY; however, the receptionist couldn't find the nurse, so I sent Selfies. I was approved and asked to pay and then schedule. I told them I would pay right after scheduling. I would pay in advance. I was then told I could be scheduled the next day in Summerville. After telling the booking person Summerville is not Boston and that I had never been to Summerville she said Boston was booked way out. I told her when she comes up with an appointment in my City to let me know. NEVER pay before you know where they will book you. This review may change if I ever hear positively from them again. read more

Had to cancel treatment. Their online staff miscoded service in one area and onsite staff was inflexible and would not alter. Loss of time and money and very unimpressive customer service. read more

Cassandra did my Clear & Brilliant - face+neck service! She is the sweetest person and she was so meticulous with her strokes! I absolutely loved the whole experience because of her. She has such a calming presence & she ensured my face & neck was all numbed up perfectly -- I did not experience any pain & I had the best results I've had since starting. Thankful for her recommendations on after-care & her generosity with her time/attention to the service. If you're lucky enough to get Cassandra ~ you're in great hands! read more

If I had the ability to give zero points, I would! Despite being asked to respond to their message, which only prompted me to contact an email contact, I was once again left without any response. The company's efforts to appear caring by responding to reviews falsely give the impression that they value their customers. I recommend saving your money and seeking treatment from a dermatologist instead. This establishment should be closed. An official complaint is in progress! read more

Best place to go to for Laser Hair Removal!!! Just finished my second session at the Fenway location and it was a great experience. From the staff checking me in to the nurse completing the laser for me. The nurses have been wonderful during both sessions, they are caring and understanding especially if it's your first time. The package deals are what got me!! I'm getting Brazilian, armpit, and full legs for less than $4000. If you can't pay the full amount, they also have an option of paying it monthly. HIGHLY RECOMMEND!!! read more

RUN, such a over price scam $399 for one laser session they make you by 8 sessions for over $2,500 you will have to finance which will make your credit go down 150 points because of the line of credit , also they use the lowest Laser setting so you almost have to come back the clear and brilliant facial is a rip off go to your local spa stay away from this place they will also lie about discounts they have no discounts they never change it's always gonna be $2,400 for 8 sessions run run run read more

STAY AWAY!!7 sessions until now and I didn't see any results they made me go for payment plan, paying around 3500$ and I have not notice any results until now . I will not recommend it to anybody.I am so disappointed ! read more

This place is a complete frau!! they have tricked a young person on signing up for a service which have not been performed and refused to cancel the application which was processed and asked to cancel within less than 24 hours. then they drman to pay 600$ out of pocket without providing the any kind of services Just because they tricked One into given them their info. We filing a lawsuit against this theft who targets teenagers and immigrants. please keep away from being robbed!!! read more

If you are thinking of going to LaserAway for laser hair removal DONT! Although all of the nurses during my treatments were great, the treatments didn't work. Despite voicing my concerns of lack of results throughout the process they continued to reassure me that I would see them. At my last treatment I showed the nurse pictures of the hair growth and she agreed with my concerns. After a month of calling asking for the manager Stephanie, who is the only one with authority to make decisions I received a text message from her telling me they would give me two complimentary touch up treatments ONLY if I bought additional treatments for over $600! The lack of customer service and willing to listen to my concerns is the reason I will never recommend LaserAway. read more

I have received multiple tattoo removal treatments from Laser Away. The nurses make me feel really taken care of and really know what they're doing. The process is easy and painless. I would recommend them to anyone looking to have their tattoo removed! read more

Their consultations are so rushed, pushy, and rude. I booked a consultation with Jason from the Boylston location, he kept saying he "had to take another call" and our FULL conversation lasted 3 minutes. I get that these are salespeople, but you're asking me to spend thousands of dollars for procedures being done *to*my*face* and you can't answer a single question that I have? You can't discuss options with me for more than 3 minutes? Do these people not realize that Back Bay is full of their competition? Skin Laundry it is lolll read more

My two experiences here have been great. Erika and Casey were super friendly and helpful! Thank you both! Erika adjusted the settings on my laser to produce better results. read more

My experience at the Fenway location was fantastic! You can tell they put some effort into the new facility. The nurses and the rest of the staff were friendly and accommodating, the only exception was the man at the front desk wo was very pushy trying to sell me on the upgrade packages and he was very unpleasant to be around. Other than that, I loved it!!! read more

I set up a phone consultation through the website and got a call before my appointment time. I didn't know who it was from so I didn't answer. A couple minutes later I received a passive aggressive message saying "Hello this is Hope with LaserAway i just called for your consultation YOU scheduled". I called back and started my consultation. The entire call felt like I was just being read a script, and I got no chance to ask questions or even speak until the very end of the call, which by then i'm just getting asked if I can make it work with my schedule. When I said that I'll have to check and see if it's doable or affordable, she became persistent and wanted an answer right away. After I answered the same question the same way, she said "Well call back when you're ready to make an appointment" and rudely hung up. Needless to say I will take my business elsewhere and that this was a really disappointing experience. read more

(I'm not sure if the woman who I spoke to on the phone works at this location exactly or not or if she is in a call center elsewhere) I scheduled a phone consultation for Botox at this location and the woman who I spoke to on the phone was at first really informative and reassuring but suddenly did a 360 on me when I said I needed to check my schedule before booking. Her attitude completely changed and she accused me of being unsure in my decision of booking services and almost sounded like she didn't want me to get them?? She explained to me that they're booking out to August so I could just book now and I once again explained I have to check my schedule (I work, I am a student, and I travel frequently) and she said well call when you're ready to book and then just hung up the phone without saying goodbye our without any type of formal salutation. Needless to say, this is not the warm and fuzzy friendly feel you're looking for when deciding a place to put needles in your face! I will be going elsewhere unfortunately. read more