We celebrated my daughter's 10th birthday at this location, and she chose the 'Bounce and Laser'…read morepackage. We were allowed into the room 15 minutes before the party started to set up our decorations, including tablecloths and balloons, which made the space look great. The staff member was very nice, and we had two people assigned to help us throughout the event. The kids started with 30 minutes of supervised jumping and had a blast! Afterward, we headed to laser tag; the TVs weren't working, so we couldn't see the scores, but the kids still had a lot of fun. Then, we went to the party room for pizza. The two staff members seemed to be struggling a bit, so I offered to help out, but my guests still had a wonderful experience and no one complained. A tip was already included in the package, but we gave the staff a little extra on the side for their hard work. Once the party ended, the kids were able to stay and play in the arcade for a while. Choosing the 7:00 PM time slot was perfect because the place wasn't crowded, we practically had the whole facility to ourselves! I would definitely recommend this place for parties, especially for older kids. Celebramos el cumpleaños número 10 de mi hija en este lugar y ella eligió el paquete de 'Brincos y Láser'. Nos permitieron entrar al salón 15 minutos antes de que comenzara la fiesta para decorar con manteles y globos, y quedó muy bonito. La encargada fue muy amable y tuvimos a dos personas del personal ayudándonos. Los niños empezaron con 30 minutos de saltos supervisados y se divirtieron muchísimo. Después, pasamos al láser tag; las televisiones no funcionaban, así que no pudimos ver el puntaje, pero los niños se divirtieron igual. Luego fuimos al salón para la pizza. Los dos chicos del personal parecían estar batallando un poco, así que me ofrecí a ayudar, pero mis invitados tuvieron una excelente experiencia y nadie se quejó. La propina ya estaba incluida en el paquete, pero aun así les dimos algo extra por su esfuerzo. Cuando terminó la fiesta, pudieron quedarse un rato más jugando en las maquinitas (arcade). Elegir el horario de las 7:00 PM fue un acierto porque no había gente; técnicamente tuvimos todo el lugar para nosotros, lo cual fue una gran ventaja. ¡Definitivamente recomiendo este lugar para fiestas de niños más grandes!

Booked a party and a month before party they sent an email indicating they're closing due to losing…read moretheir lease and due to legal issues could not refund my deposit I paid to hold my party.

We came in today with two of my kids' friends and used a Groupon so they could use the indoor…read moreplayground and the bounce houses. It was a really good deal! They were able to play for an hour, and then we bought two arcade cards for $25 each so they could play the games. They had a lot of fun, and the place was clean and not crowded. It was a very relaxing experience for the parents! Vinimos hoy con dos amigos de mis hijos y usamos un Groupon para que pudieran usar el parque infantil cubierto y los inflables. ¡Fue una muy buena oferta! Pudieron jugar durante una hora y luego compramos dos tarjetas de juego de $25 cada una para que jugaran en las maquinitas (arcade). Se divirtieron muchísimo y el lugar estaba limpio y no muy lleno. ¡Fue una experiencia muy relajante para los padres!"

It was a good experience overall. They organize it by…read morehourly play periods. There are two areas for kids to play. One area is solely for Bouncing, throwing balls, climbing and another separate area on the other side of the building for jumping and playing in ball pits. They also provide laser tag games. There is a huge arcade and what I enjoyed, a mini bowling alley with 2 lanes. Everything after you pay to walk in, must be payed for using a card they provide. So you purchase credits to play all the games! It's a money maker for this place. Also you have a small store where you can exchange tickets for prizes. I think you know how that works, spending a big price on tickets for a small prize in the end. : s My son enjoyed the Jurassic world adventure shooting arcade game and likes the jumping area. I was able to go in for about 20 minutes until I was told by a young staff member there that his boss told him that Adults aren't allowed in that play area. Your miles may vary. W walks enjoyed the bowling alley. Again paid by putting credits on your card using a machine that takes cash debit and credit cards to exchange for points on the plastic card give by the Person at the front after your check in and sign a waiver for your child to protect their asses from any injuries your child may receive while playing there. Was it worth it? Yeah. Would I go back again, probably not. It's good way to kill some time with your kids. But other than that I wouldn't repeat it. My son did get some good exercise in. He's currently 9 years old. Happy jumping !

I attended this location for the first time for a birthday party. The laser tag was fun! While the…read morefacility is a little small, the kids really seemed to enjoy the party. The party room was definitely on the smaller side; I'm not typically claustrophobic, but I did feel a bit cramped inside. On the plus side, they had a lot of arcade games to play, and the prices were reasonable. I would definitely return to this location. Asistí a este lugar por primera vez para una fiesta de cumpleaños. ¡El laser tag fue divertido! Aunque el lugar es un poco pequeño, los niños parecieron disfrutar mucho la fiesta. El salón de la fiesta definitivamente era reducido; no soy una persona claustrofóbica, pero me sentí un poco apretada allí dentro. Por otro lado, tenían muchos juegos de arcade y los precios estaban bien. Volvería a este lugar.

Started our day with 500 points to play all the different arcade game. Surprised there were a mix…read moreof new and classic games. The space was pretty clean with staff always sweeping and mopping down areas. Games range from 4-20 points per game. Some games allow you to accumulate points to redeem prizes. We also booked a three game laser tag. It was really fun and as intense as you want it to be. You have the choice of free for all or team play. Free for all I felt was a little less intensive. Team play you have to go back your base and reload and protect your base from getting attacked. Definitely free for all was more fun. I would definitely recommend for a big group and if you want a workout.

I have visited Xplore Commack a few times over the years and it hasn't really changed, and not for…read morethe better. It has so much potential but it's not amazing, and not amazing for the cost unfortunately. We started with go karts which are great for $8 per ride. Unfortunately, the first time, our kart was broken and was super slow. My 5 year old dealt with it but it wasn't great. We also paid $24 for the open play on the 4 things they have there, 1 play area which is great and 3 bounce houses which are all great but not really worth $24. Lastly, the front arcade is not bad at all but maybe 50% of the machines were broken. They are also all at least $1.50 per play and just not worth that much. All of the claw games are really hard to win and most are $2 per play. It's hard to spend less than $30 in the arcade. I spent a total of $60 here for maybe 1.5 hours which is ok but I am not sure if I could come back here all that often, especially considering that it needs some tlc.

It was my first time here and I LOVED IT. It's great because it's for all ages. For me, my 9 month…read moreold, my friend, her 8 year old, 5 year old and 9 month old was about $43 to enter in. When you first enter, there is a two lane bowling alley for the kids to the left of the desk. To the right is a nice sized arcade for older kids. It's almost like a really smaller size version of a Dave and busters. To get to the 'soft play' area you have to go right through the arcade area. You go through a hallway where you see party rooms for go karts. The go kart area is small, so it's good for kids maybe ages 4-10. You are able to go with a few kids but you have to buy tickets to do so. If I remember correctly it may be $7 a ticket. There's one room where you can watch your kids that are crawling to about 10-11 maybe a bit older. It's great if you have multiple kids that are different ages. You don't have to go far

Been here twice already on Saturdays for the 12-4PM session…read more Price: On the verge of being expensive. We've been to other fields in the tri-state area and this one is a bit pricey. $40 for a 4 hour session is a little much. Other fields I've paid $20 for a full day. This is further compounded by the number of players on the field resulting in half of the groups sitting. More on that later. Staff: Great Staff is great and they REALLY focus on safety. Zero tolerance eye protection which is a must and they REALLY enforce it. Don't take your mask off or adjust on field no matter what or get kicked out for a game. This is critical because of how many little kids are playing. It takes one eyeball lost before news crews show up and now the community is in the spotlight. They are doing what they can so everyone can play and that might mean things are rushed. Also as a result, it's usually TDM (Team Deathmatch aka team vs team). With the number of kids here during this time I get it. Field: CQB. As with most indoor fields, it's a CQB field. (Close Quarter Battle). Which means rooms and hallways and winding paths. No minimum engagement distance (aka no bang bang rules aka you can be shot point blank range). No full auto. No binary. No trigger feathering (use two fingers to shoot faster). No gas grenades. FPS: 380 for AEG and 350 for HPA I believe. Sidearms need to be chronoed (tested for speed). Number of Players: 40+ from 12-4PM sessions on Saturday One criticism is that the staff are trying to do the best they can with balance and number of players. Both times I've visited, the groups were so large they had to chop each session into short rounds with half of the players sitting in alternating rounds. The rounds get shorter for each group and they end up sitting for about 10 minutes between rounds. For $40 that's a bit annoying but again I get it. I think it's almost unnecessary because most of the players during this time are little kids and they are a bit afraid of pushing out. So the field was mostly empty. Possibly a safety thing. Not sure. But I think they could keep the groups together and keep more players on the field. Especially if there are a lot of first timers. Being a parent, it's tough to try and do 10pm+ session for adults. Would like to see adult sessions once a month during the 12-4 period. Hoping it would be better and more intense. New Players: I went with a few buddies and as more experienced players with our own equipment, we were swarmed by little kids asking questions. We're all down for helping others so we didn't mind but they seemed a little lost and unsure as to how to use the equipment. Not sure if they were given a briefing on their weapons prior. Also being rentals, there are a lot of on field issues we helped resolve. Maybe putting a staff member on the field to play with them as a "squad leader" might be cool. Also if annual memberships were a bit cheaper, I'd definitely get one. Tiered memberships maybe? $500 would be good with no more than two sessions a month. $750 unlimited.

The service was terrible and the workers were bad they keep saying "Go back to spawn"read more

We ordered the membership package because we usually come here 1x a month but now maybe we can just…read morecome for a little bit a few times more each month. The price was $25/mo and seems reasonable. Not as big as some of the other locations though. Also seems to be a little more crowded on a Saturday for presidents weekend.

It was our first time visiting this indoor park. We came on…read morea Sunday right at 11 AM. The check-in area was very crowded due to the many birthday parties, and the long line was also confusing. At first, a staff member approached us and asked if we had completed the waiver. By the time we finished it, the line looked even more confusing. I had to stop another staff member to clarify whether we were in the right line. It turned out we weren't. The front desk staff responsible for check-in seemed overwhelmed and stepped away twice, so it was a little chaotic just trying to get in. The rest was fun, though. They have a spacious seating area for adults, and overall it felt pretty safe for kids.

We had the pleasure of having our son's birthday party at this venue yesterday. The check-in…read moreprocess was a bit flawed, but nonetheless, the customer service was great. We shared our feedback with the event manager, and she took it with grace and understanding which really stood out to us. It shows they take feedback, good or bad, in order to make the experience better, which we highly appreciated. Our party coordinators, Dylan, Daniel, and Imani were amazing! We were in complete awe with how they handled the kids -- and we had a lot (32 kids to be exact)! They were patient, kind, and were always ready and willing to answer any questions we had. They truly made our experience one to remember. I know working with huge groups of children can be tough at times, but their professionalism throughout the whole event was amazing. I would highly recommend this venue to anyone and am looking forward to returning with my kids for open play.

We had such an amazing time for Lucas's bday ! Viraj was a great bartender to us parents!read more

This place was fire! I came here for a friends birthday today and our group had a blast! The laser…read moretag arena was truly top notch with amazing realistic laser guns that could shoot long range. The arena layout was very creative and fun. It lasted about an hour and they make you play a few different games that keep everything interesting. The owner and his nephew were extremely nice and helpful. After laser tag, we had a chance to enjoy the 7D motion theater (can fit up to 8 people at a time) which was also a blast. Outside of laser tag and the theater, they have multiple VR game sets there with different games for you to play. I am already itching to return to this establishment again.

This place was awesome! So much fun!! Definitely coming back here and will tell others about it!…read moreMuch bigger inside than I expected and a great setup along with great quality laser guns and gear.

Came here for a birthday party at Laser Bounce. There's a bounce house, laser tag, claw machines,…read moreand a variety of other arcade-style games. The place is lively and well-suited for kids' parties or group outings. It's a lot of fun and can easily keep you entertained for hours.

Lost my card in the bounce house and and my earring kids hurt my leg and ankle and it hurts. No…read moreidea how to play a game. Harness wasn't working so i barely played the game Laser tag. also, the games are pretty expensive which is hard to play sometimes card wasn't working and it says 0.0. Please fix this.‍