We came in today with two of my kids' friends and used a Groupon so they could use the indoor playground and the bounce houses. It was a really good deal! They were able to play for an hour, and then we bought two arcade cards for $25 each so they could play the games. They had a lot of fun, and the place was clean and not crowded. It was a very relaxing experience for the parents! Vinimos hoy con dos amigos de mis hijos y usamos un Groupon para que pudieran usar el parque infantil cubierto y los inflables. ¡Fue una muy buena oferta! Pudieron jugar durante una hora y luego compramos dos tarjetas de juego de $25 cada una para que jugaran en las maquinitas (arcade). Se divirtieron muchísimo y el lugar estaba limpio y no muy lleno. ¡Fue una experiencia muy relajante para los padres!" read more

It was a good experience overall. They organize it by hourly play periods. There are two areas for kids to play. One area is solely for Bouncing, throwing balls, climbing and another separate area on the other side of the building for jumping and playing in ball pits. They also provide laser tag games. There is a huge arcade and what I enjoyed, a mini bowling alley with 2 lanes. Everything after you pay to walk in, must be payed for using a card they provide. So you purchase credits to play all the games! It's a money maker for this place. Also you have a small store where you can exchange tickets for prizes. I think you know how that works, spending a big price on tickets for a small prize in the end. : s My son enjoyed the Jurassic world adventure shooting arcade game and likes the jumping area. I was able to go in for about 20 minutes until I was told by a young staff member there that his boss told him that Adults aren't allowed in that play area. Your miles may vary. W walks enjoyed the bowling alley. Again paid by putting credits on your card using a machine that takes cash debit and credit cards to exchange for points on the plastic card give by the Person at the front after your check in and sign a waiver for your child to protect their asses from any injuries your child may receive while playing there. Was it worth it? Yeah. Would I go back again, probably not. It's good way to kill some time with your kids. But other than that I wouldn't repeat it. My son did get some good exercise in. He's currently 9 years old. Happy jumping ! read more

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Loved the games my niece loved every single game but she is sad her handcuffs popped before we left

I often visit LaserBounce in Levittown with my kids and they always have a fantastic time! The play area is perfect for kids of all ages and the laser tag arena is a hit with the older kids. I ended up getting the annual play pass for my kids and it's definitely worth it considering how frequently we visit. The staff is friendly and the facility is clean and well maintained. I also appreciate the emphasis on safety. there are cameras everywhere, which gives me peace of mind as a parent. I can relax and let my kids have fun, knowing they're in a secure environment. My only complaint is the arcade games, they're way overpriced! The prizes are not worth the amount of tickets they cost, which was a bit disappointing. It's a great place to take the kids for a fun day out, just be prepared for the pricey arcade games! But with its safe and secure environment, it's definitely a place I recommend for families. read more

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My wife pays for the monthly membership. My daughter enjoys this place and it is convenient regarding its hours and things to do but I don't get why they double book parties. Now my daughter can't go in the bounce house or the jungle gym. Try explaining to a 3 year old why she can't go in while she's watching all the other kids play. read more

This place is ok. The kids who work here certainly try, but man.. for the cost, the place leaves a lot to be desired. If I paid 500 for a birthday party, my expectations would have been met.. I paid 800 and really didn't love the overall experience. Probably won't come back. A little advice: if you're charging a premium for a party, at least five the party the courtesy of not having 100 random other kids running amok too. Also, they want a 20 percent top for these hosts? My wife ended up serving the kids their drinks and handed out pizza. The place is just not that great and chances are I wouldn't come back.. not for one of my kids parties anyway. The place is small, outdated, and expensive with a lack of real attention to guests. Honestly, I'll probably give some place like urban air or chuck e cheese a shot next time. read more

My grandchildren visit for a week at a time, and they love to go to Laser Bounce. There was a very helpful employee or manager "Alex" who recommended that we buy the monthly pass, so they can come whenever they wanted while they were visiting. It was the best thing I could have ever done for them. They an absolute great time there and are still talking about it. Thank you, Alex, for your help! read more

This place is awesome a lot of fun activities arcades bounce houses and even laser tag I 100% recommended for family

Came for a kiddie bday party for laser tag with my kiddos I must say the perfect age for laser tag is probably 4 and over. This place doesn't look big on the outside, but boy.... there were like 5 different bday parties going on at the same time . It's HUGE! There was a section for laser tag, a bouncy house, a section for obtacle courses, and your typical arcade games and another section I can't remember. There are lots to do and lots of screaming kids. Lol Unfortunately, they won't let you just purchase their "prizes" as my son always bugs me for a toy car every arcade we visit. =( you have to get them with the points you earn. - you would think that'd be an option. The parking lot is a mess, though. Too small for the amount of ppl throwing parties and cramped . Needs some upgrading. And some a-hole keyed my car! For the 1st time in my life. For what? Definitely not because I parked like one bc I parked within the line. Left a bad taste in my mouth . But overall, my kids had fun! read more

Great party! I've thrown a lot of kids parties over the years and this is at the top! The kids had a blast bouncing, in the ball pit and playing laser tag and in the arcade. The place is clean and undated and staff was great! We'll be back! read more

I wanted to do something fun with the grandkids so we headed over to Lisa balance for a day of fun. There are a lot of games, activities, and things to do here. It's not overly crowded and everything is timed to the tea, so if you were scheduled for the ball pit, ball shooting range or Laser at a certain time you are escorted to your area and the clock starts, you'll get a few minutes warning to gather the kids and your belongings before heading to your next area of play. The young adults/teens that work at Laser Bounce need to be a little livelier and kid friendly, they seem to lack communication skills. Laser Bounce does encourage wearing mask, sanitizing between play zones and limiting the number of guest in certain areas which is appreciated. If you're looking for a fun place to host a childrens party they have dedicated party rooms and everything you need (except the cake) to have a nice party. The kids had a blast and there's plenty of parking so we'll be back. read more

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My kids and I were driving around trying to find something to do in the area and we drove right to this gem of a place called Laser Bounce. I walked in and purchased a membership and by the time we were done I booked a dated to have a party for my younger 2 children. Fast forward to the party....the kids had an Amazing time and so did the Adults. I would like to thank my Host and Alex for making sure everything was done to our liking from the decorations and food. If you need a safe place to host a party or just to hang out Laser Bounce is the Place! read more

The 90's Arcade kid in me loves this place. Growing up in Nassau County, I recall passing this place a few times and attending birthday parties here. Fast forward 20 years later, I am now taking my child for a play date. We really enjoyed our rainy day here and I appreciate the staff here. We visiting around dinner time on a Thursday. The place was empty when we arrived. We studied the package menu and decided on the Gold Package that features a choice of open play that includes Laser Tag for 30 minutes, Ballistic ( ball pit with guns) or the Chuckee Cheese obstacle play place. You receive a Mission Impossible laser obstacle course, Mini Bowling, Arcade Games with 23 tokens and a free souvenir cup of soda for $23.95. This was definitely worth the 2 hours we spent. The kids definitely went home happy. This place packs a lot in a little space. Bouncy inflatables, a play place, ball pit, Arcade Games, Laser Tag, mini bowling, Mission Impossible booth, party rooms and a ball pit space. This place gives me this nostalgic vibe like the early 90's. It takes me back to childhood with all the classic and brand new games. This place has a large assortment of new arcade games and old school classics like PAC Man. Making this a great place for all ages. I just wish they had a bigger space for this business. The staff members here were the best. Courteous and very kind. The manager was very kind and extremely hands on, the place was clean and organized for an older business. Melquan who worked in the prize DEPT was extremely helpful and organized. I could tell he loves his job considering the way he interacted with all of the patrons. We will definitely be back for laser tag. read more

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Came to bring the granddaughter for a while to spend some time, never been here had no reason. But from the moment you walk in there is a stand alone unit that takes your temperature. When you go to register they have a wide variety of options to chose for kids. This location is very comparable to chucky cheese. More modern tickets are awarded on your play cards ,so no paper tickets. Kids played for awhile on bouncy and games. They had a great time , place was very clean. read more

Came in on a rainy Sunday while visiting fam in Long Island. We figured let's get the kids out of the house and hit the bouncy castles and some arcades...we got there at 4:30 but the next session for bouncy castles was 5:30-7:30 which sucked because no one wants to wait an hour and then be done thaaaat late so we skipped the bounce castles. They charge $15 for 2hours of bouncing. The arcade costs .50 a game (generally some are more) and the prizes are super junk but whatever. We've also been to this place a few other times for birthday parties and it was fun. Well hosted (by a bunch of teens) and it was pretty chill with timing. Like you didn't have to rush playing. read more

Laser Bounce - Arcades Near Me - Levittown, New York

Mmm mehhh...... Went here on a Groupon. Not the worst way to spend $40 but also not the best. So to start, it's located on a main road and it's impossible to miss it so that was a major plus as I'm not originally from Long Island or NY and can get mixed up sometimes even with GPS. There was plenty of parking in front and back, and we got a spot right in front of the door which was great! Alright so now to the rest of the experience. When I walked in it was not quite what I had expected. It's way smaller than I had expected and sort of cramped, especially when you have 50K kids running everywhere. I also hadn't expected it to be like an arcade. Because I didn't read the Groupon..... lol READING is very important ha! My son was sleep when I arrived so before bringing him in I went to see what exactly my groupon included as I had never been there. Apparently, they don't have groupons for the bounce houses and I shouldn't have assumed that with a name laser bounce and only pictures of kids bouncing in a bounce house that the Groupon would be for bouncing in bounce houses lol! Anyway, so I paid $15 for my Groupon which included 40 game tokens, and a rabbids VR ride, and I believe bowling or something that I didn't use. And then got there and paid another $15 for the bounce houses. Here's why they only got 3 stars and I debated on 2 but I'll give 3. So, my son is 4 and all he wanted to do was bounce in the bounce houses. It's cool that they have 30 minute time slots, I liked that. My issue was how extremely unorganized they were. When we came in they told us that we could get on the bounce houses at 6:30. That meant we had 40 minutes to use up our Groupon and we could go do what we really came there for. We ran out of our 40 tokens fairly quickly then we did the rabbids VR ride. My son wanted to do it again. By this time the desk was busy, so I used the self reload machine. That machine needs a sign that says "does not give change." I told the machine I wanted to load $10 onto the card and inserted my $20. The machine didn't tell me what happened to the other $10 so I go to the manager to ask. She looks at me like I'm stupid and says "it's on the card, the machine doesn't give change." I'm like okay well is there a way I can get my change back? Because I only wanted to load $10 for the VR ride since it's almost our turn in the bounce houses." She rolled her eyes and gave me my change back. NOT the way you deal with customers but the VR ride was fun lol! So, 6:30 comes and we get in line to enter the bounce house and the attendant tells us "Sorry, but this time slot is booked for a party. There was a mixup. And the bounce houses aren't available until 7:30." Not happy. I and like 10 other parents, have anxious 3, 4, and 5 year olds! And I'm sure none of them are impressed with the games. They did compensate us by giving us free game play for the next hour but that was extremely inconvenient. And the cashier was REALLY nice about it but I was tired. I'm a mom and that place is small and overwhelming. I was ready to let him jump and burn energy so he could go home and K.O. We also didn't even use the whole hour because there is a thrift shop next door which I love thrifting so we looked around there for a bit. Finally he got to bounce. He had a blast in both rooms. Once we got to the second room with the balls I got to run around and play with him which was a lot of fun. You don't realize how old you are until you try climbing through those tunnels lol! He likes to see how things work so he loved putting the balls into the little machine that sucks them through the tunnels as well as the one that shoots them out into the air. It was a good time and made it all worth it. Especially with our hostess for the rooms she was really nice as well. Overall, not a bad way to spend your money for a night out with the kiddos. read more

Laser Bounce - Rabbids VR Ride - Arcades Near Me - Levittown, New York

This was based on my visit in July 2018. We came here on a weekend for a friend's kid's party. Everything started out fine, as the kids we're running around the jungle gym ball pit. Sadly, this place started to show its age as well as poor management as time went on. My friend purchased a birthday package, which included time in the ball Zone, as well as access to the spider Zone bouncy slide and bounce house behind the jungle gym. Unfortunately, there was only one attendant in this area, and little did we know the gate to the entrance of Spider Zone bounce slide was locked. We didn't realize this until about 5 minutes before our time was up. Most of the kids ended up staying in the jungle gym, because they didn't realize we had paid for access to the back area. The manager had the nerve to blame my friend for not knowing that our party had access, and not notifying her earlier. Even in the foam ball pit Zone, there is a basket that collects a bunch of balls and usually, with the Press of a button, it dumps out balls on top of the kids. Disappointingly, this machine was broken too, and our kids didn't realize it until after they spend so much time dumping all the balls into it. When we asked for assistance from the attendant, they got another staff member to try to help out. Later, she admitted to me that the machines are "kind of old". I heard one staffer mutter out loud, "they don't pay me enough for this". It seems the manager was disorganized & was either unprofessional or overwhelmed (or both), but clearly didn't care that a guest has committed over hundreds of dollars to have their party here. The staff seem to have zero support, which in turn created disgruntled and careless employees. The rest of the party was typical for venue of this sort: party including pizza, cake, and artificially colored & flavored beverages for 1 hour. Then it was off to the arcade. The extra 2-stars in the rating are for the arcade staff, that helped make it right when games (many of them, esp the ticket-spitting ones) would stop working, get stuck, or wouldn't distribute the tickets. Fortunately, many of the games are card-swipe style. If I had to come here to celebrate something, I'd probably opt to be a walk-in guest and pay the price for the card versus pre-booking a party here. read more

Took my kids here last Thursday to have some fun and this place did not disappoint. I did the "you pick two" option for my kids, where you get to choose any 2 play attractions and 2 interactive games for $24.95 per person. [I got $3 x2 off for checking in with the yelp app] The play session attractions include bounce arena, laser tag and ballocity arena. The interactive games include mission: impossible [navigate through a web of laser beams] and ten pin bowling. You get an hour and 45 minutes for the 2 play attractions. They also have a large arcade and a prize redemption center, which my kids loved! My kids chose the bounce and ballocity arena. The bounce arena includes multiple inflatable bounce houses, obstacle courses and a soft play area. And the ballocity consists of multi-level platforms with a variety of interchangeable features including blasters, vacuums cannons and buckets that propel, throw, raise, vacuum, and dump thousands of soft foam balls throughout the play system arena. There's also a "spider zone" with super slide attraction, which was my kid's favorite. They both had a lot of fun at both attractions despite how crowded it got. These attractions according to them are recommended for ages 2-12. Watch out for the little ones! For the interactive games, my kids chose the bowling game and decided to do it twice. There's ten pins and 2 mini balls for each game. After we finished the attractions and games, we went to the arcade and I purchased $25 [$30 value] worth of tokens for them to play. They both surprisingly hit a lot of bonuses/jackpots by themselves [I didn't play] so that means the games aren't rigged at lease but all the prizes were impossible to get! We had about 2k tickets and ended up with a dog piggy bank and a Spongebob cap but the experience of playing and winning them were all that mattered. Overall, this place was a lot of fun for my kids or for any kid, customer service was great, the attractions were decent and the arcade had a whole lot of fun games! There's also a stuff-a-bear store, which I didn't get to go to but for $25, you get to stuff an animal, choose an outfit, fill out a birth certificate and get a backpack for it. I highly recommend this place if you're looking to have a fun time with your kid(s). read more

Laser Bounce - Arcades Near Me - Levittown, New York

Updated: came here again today on a school's off day. So much fun and easy to manage 3 young kids. Plenty of activities and (zones), all organized in a way that keeps the kids in eyesight at all times and separated by age groups. Good pizza from the pizza shop next door. Prices are reasonable for 1 to 2 hours with 3 kids, at least compared to the other options around. Again, I am giving a shout out to Nic for paying close attention to the kids area so my sneaky little dudes couldn't get out while I was distracted. I also need to thank Mason for helping calm my kids and all the kids that go nuts when claiming ticket toys... 3 months ago : Very fun for the kids. Clean, lots of activities, especially for a 6 yr old. Not as much but still plenty for the younger kids. Tons of parking behind the building. It's a bit more pricey than I hoped for 3 kids and it limited me to only letting them play in one area but it was plenty of action anyway. The staff was very nice and very helpful, especially Nick. I was very appreciative that they kept each area secure with gates and staff. I read some reviews that were negative about this and it wasn't my experience at all. They were on the ball. read more

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Alex was a terrific host ! he was pleasant and very patient . from the first moment he wanted to make us all feel at home . he explained the different pkg options , and was just so exceptionally kind and caring ! he is a great asset to this business . I would highly recommend the laser bounce of long island and Alex should be greatly appreciated!!!!! thanks read more

Due to covid, my son never had a "friend" birthday party. As the pandemic calmed down, I felt it was necessary to give my son the party he deserved. He told me he wanted to have his party at an arcade. I googled arcades in the area and came across Laser Bounce. His birthday is in April but I started researching places in December. Over the holiday break I met Alex, the manager, and I was wow'ed by his knowledge, professionalism and customer service skills. He walked me through the premises and gave me a run down of a typical party. I thought Laser Bounce was clean and organized. As I looked around there were people of all ages in there having a great time. Alex seemed to know Laser Bounce and all of its activities like the back of his hand. He gave me suggestions and feedback about what other seven year old's did at their parties. I never felt rushed and did not feel that I was bothering Alex (although I probably was with all of my questions). He also gave me his email and told me to reach out if I had any questions. The confidence I gained with Alex during our initial meeting, made me excited to booked my son's party at Laser Bounce. The day of the party, Alex allowed me to set up the party room before they even opened. He assured me that everything would go perfectly and it did. My son had a blast with his friends at the bounce house, ballocity, laser tag and of course his favorite, the arcade. It's rare nowadays you find someone who works hard and really cares. It's evident that Alex takes pride in his place of work, his employees, and customers. He gave off the energy that he genuinely wants to make all of his customers happy. Alex is destined for great things in his future. I highly recommend Laser Bounce for your child's party. When you walk in, ask for Alex and you will not be disappointed! read more

Not a bad place for kids. Went on a Saturday and it was very crowded. Most games cost somewhere between 2-5 tokens (each token is a quarter in value). All games produce tickets. Open bounce was 15 bucks for almost 3 hours which is a solid deal. Snack bar also available. Think of it as a Chuck E. Cheese meets bounce U...just scaled down. read more

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I just had my son's birthday party at Laser Bounce LI as it was the only venue available for the date I needed and I'd had a birthday party at the Queens Laser Bounce location before. This venue is much smaller and was very crowded, probably didn't help that pouring rain brought a lot of kids inside. Overall I was not happy with my son's Laser Tag party. They stack the parties back to back and our laser tag game or party room wasn't available to us when we arrived. We had to wait past our party start time to start our laser tag games. It was only a few minutes but since everyone arrived a little early, I felt bad and anxious for the kids milling about waiting by the entrance for my son's party to begin. Three laser tag games lasted about 20 minutes and then it was on to the party room. When we were in our party room, it was like bam, bam, bam.. food, cake and then here's the bill. The hosts were nice girls but not helpful passing food out and didn't have serving tongs, etc. ready. The parents ended up serving the food I ordered otherwise it would have sat in the corner wasted. At the end of our allotted time, they rushed us out of the party room because they had to prepare for the next party. I wanted my son to pass out his party favors to his friends but one of the girls who worked there grabbed it themselves and shoved it towards each kid. I know that I agreed to 45 minutes for a party room which is pretty standard for birthday parties but I've never experienced this level of rigidness with the timing. And it was obviously because they had another party to prepare for right away. Literally, birthday party over just like that and all of our stuff was dumped in a bin. Overall I spent a grand plus for this party and was not happy at all. First of all, the party was supposed to be an hour and a half and it was maybe 1 hr and 15 minutes at the most. For the price, I'd think they would provide enough time between parties to make sure they could adequately serve the guests and account for any unforeseen circumstances or a little grace if a kid wants to take a couple minutes to pass out his favors. The only positive is that the staff was courteous and they served beer, unlike at the other Laser Bounce. Beers which we didn't have time to finish while we were in the party room. I posted a similar review of my party on another social media site and the manager immediately responded with a very defensive apology which I don't accept as it was clearly lip service. I don't need to spend over a thousand dollars to hold a party at a venue that treats its customers like cattle to be herded from one place to another. I won't be back. read more

I must say I was skeptical to have my sons birthday here after reading all the reviews but I'm so glad I decided to. We went to play one day it was very crowded and disorganized. My sons loved it- I gave it a few days of thought and decided to call and speak with the manager Alex. I explained my concerns and he assured me it was a very busy day and that's not how it is ran normally. I also emphasized how I wanted 2-3 party host rather then one for 20+ kids and he told me that he would honor that request. We showed up on April 30th for my sons birthday hudson , the hosts were already in the party room straightening it up. Michele was very kind and professional. Introduced herself and told me to leave everything there, she'll put the refrigerated stuff away and set everything up for us once it was time to eat. We went from one activity to the Next, it was a seamless process and the staff was wonderful. We never felt rushed and everything went well. Everyone said how nice of a party it was and that they were coming back with their children from open play. Thank you Alex and your staff for a great party - we'll be back soon! read more

So I took my kids today along with their grandmother and we bought the silver package for each of my 3 kids. It was $25 per child and then the girl behind the counter tells me they are charging a "chaperone" fee of $10.00 per adult. How disgusting!!!!! I am being charged to watch my own kids!!!! I will never go back there and I will make sure to tell everyone I know to do the same. Shame on you!!!! read more

Did the bounce and ballocity with the kids today. The had a ball! Always make sure to call the day before or before you come. It states on the website that bounce times can change (I assume for b day parties) the arcade seems to have gotten an upgrade with some "Dave and buster-esque" games. They now have the new Ghostbusters game, walking dead and a space invaders shooting game which is really cool. Nice to have new games, but I liked that my tokens could go a long way at lazerbounce. Now a lot of the games require 4 tokens to play (as opposed to 1 or 2) They also added mini bowling that we did not get to try, but was setup pretty cool. Staff are friendly and helpful as always read more

Laser Bounce - Arcades Near Me - Levittown, New York

We're from Trinidad and the fun, exciting and happy experience that my daughter had at Laser Bounce is one that will be embedded in her memory for a long time. Thank you to the management and staff. Keep up the good work. read more

My daughter's favorite fun place. Whenever I ask her where she wants to go (her first answer is always the supermarket lmao--don't ask) she always names Laser Bounce. If you have small children I definitely would recommend bringing your kids here. There is so much for the kids to do and they always have a blast here. They have two sides that the kids can go in to bounce and do other things. The Bounce arena has a couple of inflatable bounce houses, obstacle courses, and a small soft play area. Kids ranging from 2-12 can come in here for open play and parents are welcomed to supervise. The other side is called the Ballocity arena and this side is my favorite because it has a wide variety of interactive activities for the kids to do. They have renovated it since I started coming here and it just keeps on getting better. There are soft foam balls in there that the kids can throw at each other, put into the blasters, vacuum cannons, or buckets. Both sides are available different times on different days because they also rent them out for private parties. Its always best to either check the website or give them a call to find out the times. Laser Bounce of course has a Laser tag area that you can pay for and play with groups. They have a decent sized arcade when you walk in with a bunch of different games. The games give tickets and the kids can redeem them for a bunch of prizes. Last but not least, they have a Stuff-a-bear room where kids can come and pick out an animal, pick clothes, fill out a birth certificate and take them home in a book bag. Similar concept to the infamous Build-a-Bear. They do sell some foods but I honestly wouldn't suggest buying any here because its all microwaved. All in all, I really like coming to Laser Bounce. The main thing I'm not a fan of is the huge age range for the children because my daughter is only 3 and there can be 12 year olds running around and playing rough. Its sometimes dangerous for little ones and you have to really keep an eye on your children to make sure they don't get run over or trampled. If it was a bigger place or if in the future they decided to expand I would hope they would create a section for either toddlers or pre-teens. I don't feel they should be playing together in the same arena simultaneously. read more

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Brought my family for laser tag & mission impossible games . They had a blast and enjoyed themselves. I even played a few arcade games with them. We went on a Thursday, so it wasn't that crowded, hardly no one there. I'm sure it's busy on the weekends. We had a nice time. If you are in the military or a veteran they offer a discount of $5 if you pay for a package for each person. Just need to show your military ID or license that identifies as a veteran. Nice place for children & families. read more

Too small. Too expensive. Crappy food. The bouncers are way too close together. I definitely would not go back there...... And checking their "catering" for a party, the prices are outrageous. Oh yeah and the "arcade" area is small and twice as expensive, token wise, as Chuck E. Cheese..... read more

Honestly, I've read the reviews about people's disappointment with open play. Perhaps we came on a good day (Christmas eve). The place is virtually empty now. Anyhow, there is a dated and dingy feel to the place and there is confinement of a lot in a small place. Notwithstanding the "dated-ness" while here, I've watched employees wipe down the bouncers and clean up - so this a plus that can't be ignored. Overall, there is a lot of variety here and the kids are quite occupied. For crying out loud, I wouldn't have been able to write this review if the kids weren't so well occupied. I'd definitely be back!!! Oh yeah, don't forget to use the yelp discount! read more

Laser Bounce - Balloon city - Arcades Near Me - Levittown, New York

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I purchased two tickets online and reserved a time the day before, for the silver pack play for my two grandsons. When we arrived there were about 6 bus loads of children from summer camps already there. I was overwhelmed that there were so many children and went to the counter to ask if my tickets would be honored for another day. I would like to commend Alex who I spoke to. He was extremely nice and professional with a wonderful attitude and very accommodating. He apologized and said the tickets would be honored at another time of my choosing. It was so nice to speak to someone that was so courteous and dedicated to his job. Thank you Alex for being so helpful and kind especially when it was extremely busy. We will visit again soon! read more

Poor customer service. My son didn't read a small sign on that said not to put the roll of tickets in the ticket machine. The manager, Matt, wasn't willing at first to give my son the credit for the 25 tickets. He said it was the rules and there is NOTHING he can do. Seriously? Eventually we were able to get the 25 tickets but it was a fight? Seriously, 25 tickets is nothing to your business and you are going to allow a kid to leave upset over 25 tickets? He was able to get basically 2 smarties candies with it, for a retail value of 5cents. Such a shame that I had to argue over 25 tickets. Just to update - we did revisit after a conversation with the manager. Our experience was much better. read more

Cool place for the kids. The stack game is addicting;beware! A little expensive but it's ok if it's once in a while. They have a large bounce area for the younger ones and another area for the not so younger one (ei: me!). Gave it 3 stars cuz some of the games were too many coins! read more

Laser Bounce - Arcades Near Me - Levittown, New York

The staff has no customer service experience it seems. It's almost like you have beg someone to acknowledge you to get help. It's a bunch of young kids that could careless. read more

Ok place to keep the kids busy. We used a groupon and found it very affordable so my advice is to check for coupons & deals. All games were operational and the staff was friendly, personable and had patience with the kids (especially during ticket redemption) The facility was clean & bathrooms were in order (although the outside building could use some re-vamping). All in all a nice little place to spend an evening with the kids. read more

Laser Bounce - Big ticket winner at a game! - Arcades Near Me - Levittown, New York

Oh boy, where do I even start. I went on a Saturday to check out the place, and my daughter and I liked it and it was not over crowded, it looked ok. I decided to book it for my daughter's 10th bday, which we celebrated this past Saturday. One, the place was overbooked with bday parties, the place was way over crowded. Two, they cut us short on the second room, and although the one host who was helping us with my party was very nice, she was left alone with 15+ kids to control. I was asked to "help" get the kids to listen a few times by another person. When we were on the second room, another host girl from another party came up to me, very rude and told me I needed to get the kids on a line, because she had her party lined up outside, I said to her, but it's not time yet, we still have another 15 min, which my girl host agreed. She completely ignored me and started to tell all my kids to get ready and make a line. She was rude and didn't care. I was so angry, but kept it together bc I didn't want to make a scene. We were taken to the party room and we got there at 1:50, the kids were all sitting and ready to eat, the kids were in that party room bored and going crazy for 1:10 hrs. The agreement was not followed, the kids were supposed to be in that room for 45 min, to eat and that was it. The party package also promised a mission imposible, which was left to us to do on our own, and it was not included for all the kids, just one group of 4 kids were able to do it. I spoke to the manager, she really really really did not show any empathy, she was busy doing other things, like I said, the place was over booked and crowded. I ended up paying a lot of money and it was not worth it. The organization is very very poor. There should be two staff minimum per party to keep things organized. They had lost my goodie bags and were no where to be found. My staff girl and I looked and looked and we ended up finding them on another room. I helped serve foods and drinks and so many other things, bc it is not enough for one person to do it all. Overall, the manager gave the kids 60 credits on the cards, instead of the 30 credits. I wasn't happy at all with how she really handled it. It was a lot of money to just tell you that. Don't waste your money look some other place. read more

Was there yesterday they charged us $10 a person to watch my 2 kids jump in jump houses on top of their admission. Complete rip off being I was sitting on a bench for $10. Businesses like this after Covid will not be successful and it's because they rip you off. Their staff is also very poorly trained and not friendly. read more

Our 2 year old loved this place. I was off of work for a few weeks, brought him in a few times. He spent an hour everytime in the ball pit and slide area, but not the bounce house area. I tried to take him in there, but he just cries and gets so scared. Now, I am back at work and very busy. Only time I can take him now is on the weekend. So I take him. I ask to buy a pass for the ball pit area. She says that I have to buy half hour bounce house and half house ball pit. They can not allow me to spend the entire 1 hour in one area. I explained to the lady that he is very scared of the bounce house area and that we have tried to get him use to it, but he does not like it, so if we can just let him play at the ball pit area for the entire house, that we are paying for, I would appreciate it. I am told no. If I want the 1 hour, I have to pay the fee twice, even though he will be using only one play area. Now, I hate it when they put dumb people incharge of these businesses. No wonder these private businesses close down every few months because of all these dumb policies that they have. I am told by the lady that, even if he (my kid) will not be present at the bounce house area, his place is still reserved, that is why they sre charging me the full price. Again, dumb policy and THAT is exactly how you lose customers. $14 is nothing when it comes to my son's happiness, I'll pay $50 if I have to. But I refuse to support dumb policies and horrible business practices that disregard the fact that a 2 year old kid is scared of certain things (in this case, the bounce house area) and they should not use this as a way to make more money. Thats just wrong. You are using scared little kids to get more money from the parents. What the heck is wrong with you? I refused to pay that day and never went back. I went to KZAM in Farmingdale, NY the next day. Funny thing, I arrived an hour into their 2 hour free play window AND they automatically offered to charge me half their regular price, out of courtesy. Isn't that funny? THAT is how you get NEW customers and maintain customers. I will never come to Laser Bounce again. Seriously, would it really hurt your business so much to let a kid play for the full hour at the area of his or her choosing? You are getting your full $14 fee, so why does it matter if its half hour here and half hour there. Who cares. You lost a customer in me and I will make sure no one else goes to you, as well. And trust me, I know many people with kids and I will make sure none of them go to Laser Bounce, not until you change your dumb policies. read more

Going here on a rainy day can be nutty. But thrn again that happens at any children's place. The place has arcades for the kids and we checked out the bounce house section. At first the bounce area was empty so it was awesome. Then the mob came. There were 3 big bounce houses and some jungle gym area. It's good for toddlers. There is a mini carousel for the kids. If you have a baby there is a tiny slide for them. The area was some what clean. I believe there were other areas and things for the kids but i didnt check it out. Plenty of parking in the back. read more