Walked into the Verizon store and it was crowded. Lots of people wanting to be waited on, I guess…read morebecause this store also offers service for FIOS and other products, not just cellphone service. The staff really is hurried and not very attentive. It's a shame, because ATT and Verizon are supposed to have the best network coverage in the country. I waited so long, I did not get anyone to come to help...it's a pity. I guess I will have to check my options online..that might be the easiest thing to do... Some background on this company.......Verizon is the largest wireless carrier in the United States, with 142.8 million subscribers at the end of Q4 2021. The company is headquartered in Basking Ridge, New Jersey. It was founded in 2000 as a joint venture of American telecommunications firm Bell Atlantic, which would soon become Verizon Communications, and British multinational telecommunications company Vodafone. Verizon Communications became the sole owner in 2014 after buying Vodafone's 45-percent stake in the company. It operates a national 4G LTE network covering about 99 percent of the U.S. population, which in the second half of 2020 won or tied for top honors in each category of the RootMetrics RootScore Reports.

The absolute worst online customer service to complete very simple task. You can wait up to an hour…read morefor a chat agent to assist you. Expect to wait an hour and then be disconnected for requesting to cancel your account.

Amazing customer service by Angel! This guy did a super professional job at taking care of my…read morebadly beaten phone! He made it like new and for a reasonable cost! This customer is happy due to Angel's insistence on doing a repair the right way! Thank you!

I have a 2012 MacBook I love. There was an issue with them charger and mainboard. Brought it here…read moreand they were so honest. They old me I'm better off looking for a compatible mainboard or same model MacBook with a bars screen. $155 with shipping for a good MacBook Pro matching my model - was in better shape than my existing MacBook. Has Cellular-Medic swap the hard drives for $60 and it works perfectly. I do not often post reviews, except for instances of amazing service I fully recommend or two experiences ( or more) with a business where I feel I need to leave a critical low star review (in hopes they can improve from it).

We switched to T-Mobile a few days ago and I needed to double check on some billing issues. Kevin…read morewaited on me and clearly explained the bill and the breakdown of the items. This store is the one corporate store in the Providence metro area. All the other ones are authorized dealership stores, so the level of expertise is higher here. Happy with my experience.

This is the only t-Mobil store I'll ever use again. Everyone in the store is nice to the customers…read moreand each other and they are actually trying to help you!! Sadly, I've never been to a cellphone store where I trusted anything they've told me. I would confidently trust any of the people who work here. I found my store, and won't be going anywhere else!

My husband and I were thinking about switching our Verizon cell phone carrier to other cell phone…read morecompany. The reason was because we wanted to add another line to our cell phone account. We found one carrier that we thought it's a good deal. But, before we proceed to the new carrier, my husband thought to stop by at the nearby Verizon Retailer on Mineral Spring in North Providence, RI. He thought we should check first if we could get a better deal by adding a line. As soon as we walked into the store, we were greeted warmly by Isaac Le. Immediately we felt so welcome and very comfortable with him. Isaac explained to us efficiently about the current cell phone promotion. Of course, the promotion was very attractive, but we thought it's still pricey. We wanted to downsize our cell phone bill. So we decided to check with the other carrier. Isaac was so professional and understanding, the qualities we liked. We went ahead to the other carrier. Yes, the bill was much lower for three lines and my husband's friend that uses the carrier is happy with it. We love the lower bill, but not happy with the poor customer service and we didn't like the cell phone model they have. Without wasting our time, we went back to Isaac Le the same day. We immediately decided to add another cell phone line. Isaac Le is very patience and sincere. He really listened to us, attentive, and has great knowledge of the product that is the Android we purchased that day. Because of his great explanation about the wireless charger, we also bought two wireless chargers for our home and vehicle. We were so pleased with his clear communication skill. Isaac was also very helpful. He went above and beyond. There were things about the new Android we didn't understand. Isaac took his time to explained to us until we understood the product. We decided to keep Verizon because of the great customer service. Thank you Isaac Le for making our choice simple and easy. We are very happy with our new Android and the wireless chargers. My husband and I are extremely happy with Isaac Le's excellent customer service, and we highly recommend him to anyone!

Steven is the man! It's been about two weeks since I visited and was never happier. He found…read moreseveral deals to lower my monthly payments I never could've found on my own, reducing my monthly bill by a whopping $40 a month. Two new iPhone 16s with a new contract and he did all the work and transfers there in the store in about 2 hours. Didn't even try to sell us anything we didn't need, just straight up service. Explained everything multiple times to make sure I knew what I was signing. Couldn't be happier! Definitely going to be returning for future business with them.

Unfortunately I am unable to contact them, for when I dial their phone number, it goes directly to…read morean automated response stating to leave a msg, followed by another msg stating that the voice mailbox is full. I don't even know if this location is still open...

I am so grateful for this place - I am totally incompetent of putting on a screen protector! There…read moreis sometimes a short line, but nothing horrific. Replacements for $10 when you register online. (If you ship through Zagg directly, it's something like $2.50 and you have to do it yourself or bring to them... Not worth it!) I feel lucky to have this available!

And what Metro since 2012. I called customer service woman told me I could get the iPhone 13 today…read morewhich is March 16th 2025 for 75.00 they will mail the phone to me within 3 to 5 business days. Then after the 30 days all I had to do was drop down to the $35 flex plan. I told her I'm going to call back if that's okay well I still get the same deal you know I was like this is recorded said yes the line's recorded. I call back I explained to them what I was told they said oh no nope we don't have that they would never say that I said well you can go back and listen to the recording she's like yep my manager is listening to it okay. She puts me on hold comes back and says yeah we can't find that recording you never called today oh I have proof I called today because I have the number the time or when I called I called twice two times today. If I didn't have such a good deal on my three lines I would not be with this company. They are horrible they lie they cheat they're sneaky they are pathetically untrained unprofessional ignorant people. And what is makes me so upset is that she's going to tell me there's no recording and that I never called in today oh I called in today I most certainly did I called him twice they just don't want to give the deal that the other customer service woman told me I was going to get today they don't want to do it So it's easy for them just to say you lie So my advice is if you don't have to go to MetroPCS don't do it.

Metro app,,,, just just like maybe eight or nine times to finally get this place to do a review…read more Wow the customer service person at Metro says you know we want to review our name is Wendy blah blah blah that I explain that you know it's it taste like 3 minutes to get to speak to a human being at Metro,,, Soooo00000. She hung up on Me. She must be a Star performer!