BEWARE!!!
My family…read moreof four went to Las Delicias de mi Tierra (1262 Suffolk Ave, Brentwood) because my mom spoke highly of the food. Keep in mind--we were a group of four.
The menu states in fine print: "We charge $5 + service tips when the party is 5 or more." My mother ordered a soup but found it tasted old. When we informed the waiter, he was attentive, and my mother even praised his excellent service. However, when the manager got involved, he told us that if we didn't accept the soup, the cost would be taken out of the waiter's pay. This is not only unethical but illegal--an employer cannot deduct an employee's wages over customer dissatisfaction. That should have been our cue to leave.
Unfortunately, we stayed--and soon regretted it. When the bill arrived, we noticed they had wrongly applied the automatic gratuity to our group of four. My mother went to the register to respectfully point this out, holding the menu as reference. In response, the owner grabbed the menu from her hands and dramatically ripped it into pieces while declaring that all the prices were wrong. She assumed we were arguing about food prices when, in reality, we were only trying to correct the mistaken automatic gratuity charge.
At no point did the restaurant have signage stating the menu prices were outdated, nor were we informed of any price changes. Still, the owner escalated the situation, became irate, and showed clear disgust when we questioned the automatic gratuity charge. As I tried to de-escalate, simply asking to be rung up so we could leave, she dismissively told me, "You are in a Spanish restaurant, speak Spanish." The microaggression was completely unwarranted.
She then falsely accused us of harassing the waiter--despite our repeated praise of his service. When my mother reiterated how great he was, the owner sarcastically snapped, "If he's so good, why don't you take him home with you?"
This restaurant may have "good" food, but the owner's hostility ruins the experience for anyone who dares to speak up. What should have been a simple correction of an incorrect automatic gratuity charge turned into an unnecessary escalation. After leaving, I checked Google reviews and found many others who had similar experiences with the owner's attitude.
One of the co-owners, Christopher Goicochea, provides his personal number for complaints. When we called, his only response was, "What do you want me to do about it?" This lack of accountability is reflected in how the owners aggressively respond to negative reviews rather than addressing their behavior.
If the restaurant wishes to dispute this review, I offer them to release the unedited restaurant footage and audio. Otherwise, I suggest they:
- Clearly post signage if menu prices are outdated
- Print updated menus
- Encourage the owner/s to improve how they interact with customers and handle concerns more professionally
If you value being treated with respect, AVOID THIS PLACE.
For the record: After the automatic gratuity was corrected, we paid our bill in full and even left a cash tip for our wonderful waiter, who truly deserved it.