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    Las Cruces Auto Pros

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Las Cruces Auto Pros

    Auto detailing work

    Auto maintenance

    Auto repairs

    1 More Service

    Routine automotive maintenance

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    7 months ago

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    Aguirre Auto Service - Welded clutch fork, "fixed" according to them

    Aguirre Auto Service

    (18 reviews)

    This is *the* go-to auto service in Las Cruces…read more We had a 2014 Subaru Outback with some rough steering linkage issues. Aguirre Auto found the problem and had it resolved in a day. What was amazing is the depth of knowledge of your front office person (I missed her name). She is a gold mine! And her baby son is cool, too. Made me laugh. The technicians and staff at Aguirre Auto are amazing but I would tell any customer using their services; please be kind. Auto work and service is not easy but these folks... Awesome!!!

    First of all, let me state what I feel about Aguirre's auto. I feel that the business is a ripoff…read moreand I know for a fact, they don't honor their warranty. Aguirre's auto did exactly that to me. I took my vehicle to Aguirre's to find a short in the engine that was draining the battery at least every other day. I had to boost the battery every other day. When I talk to the owner I told him what the issue was on the vehicle. He said, "no problem, we'll find the short". After the completion of the diagnostic I picked up a copy of the diagnostic. The short, they diagnosed was that the alternator was going bad and the hot wire to the battery was causing the drainage of the battery. Aguirre's auto replaced the alternator with a remanufactured alternator, a new power box and a new battery and paid Aguirre $1845.00 for the repair. He gave me a warranty that stated, "Aguirre auto service parts and labor warranty for 24 months or 24,000 miles from the original purchase date and mileage". I picked up my vehicle from the shop and three weeks later the battery was being drained again. Apparently Aguirre's auto didn't complete the repairs or they didn't do a through job. I immediately called Aguirre's and told them the vehicle was having the SAME ISSUES. Something kept draining the battery. I took it in on a Monday and stayed in the shop for two weeks with no phone calls from them and no communication from them until two weeks later, I decided to call for the status of the problem. I didn't call sooner because when I took it in, the owner seemed agitated because the promblem still existed. So I gave them ample time to get back to me, but never did. While I was talking to the customer rep, I sensed that they became nervous. They proceeded to tell me that the problem was a part called the comfort control module. They continued to tell me that they were having a problem getting the part. They told me that the part was dicontinued. I told them that I would call around myself to try and locate this part. After we got off the phone with each other, they called me back 15 minutes later and apologized because they got mixed up with another vehicle. They said that the part I needed was available They went on to say "that if I wanted the vehicle repaired, it was going to cost me $1600.00 plus tax. I immediately told them about my warranty. They told me that the warranty was invalid in this case because it was a seperate issue. I told them that it was a different part, but the issue was the same. The battery on the vehicle was draining and that was the original issue when I took the vehicle in. They kept insisting that it was another issue, and it was plain as day that they were wrong. They said I could talk to the owner, but the couple of times I interacted with him, my gut feeling was that he was a real asshole. I felt I didn't have to argue with crooks to prove my point. Now, I know that the warranty wouldn't promise me the part it needed. I know that I would have to pay for the part. I also know that nothings for free, but another $1600.00 plus the other $1845.00 I had already paid to repair the battery drainage issue that Aguirre never solved. I know for a fact that the part didn't come close to $1600.00, because when I left Aguirre's, another mechanic was waiting for me to get the part. I paid $800.00 for the comfort control module. Another problem I noticed about Mark Aguirre is that he does not stand for the customer, he stands for the mighty dollar. I consider him a crook who does not honor his warranty. A big RIPOFF.

    Las Cruces Auto Pros - autorepair - Updated May 2026

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