Finally got someone to answer phone in the service department. I understand things get busy which…read moreis why I tried at different times. Had a simple question "Do you have any specials going on for oil changes". Response was " I don't know, you'll have to look online". Really? Isn't it their job to know? Maybe being the only place in town for Toyotas makes them indifferent in providing customer support. Unfortunately this isn't the first time I've encountered this type of "non-service" but thought it might have been an isolated incident so thought I'd give them another chance. I'll be taking my business to an out of town Toyota dealership.

My husband had a very disappointing experience at this dealership. He made an appointment to look…read moreat a specific truck and even called **twice** beforehand to confirm it was still available since we were driving an hour to get there. When we arrived, they told us the truck had already been sold. No one called to let us know, which was frustrating considering the distance we drove. They then asked what we were looking for, and we found another truck that caught our interest -- but that one wasn't even on the lot either. We ended up looking at a similar one they did have and actually liked it enough to negotiate. Things became even more frustrating when we asked about working with USAA. We were told they don't work with them and only use their own banks. That didn't make sense, especially since my brother-in-law (who has experience as a sales and finance manager at multiple dealerships) was on the phone helping us. My husband even called USAA while we were there, and they were confused by the dealership's response, saying they can work with any dealership. When we went back inside, the salesperson changed their story and said they don't "directly" work with them, but we could still use a USAA auto loan. From the start, they said they were "only willing to move $400" on the price and kept saying they'd "meet in the middle," yet never actually adjusted the numbers. They also tried to pressure us by saying if we didn't buy it that day, the price would go up. After being there from 10:45 a.m. to 1:20 p.m., we were completely over it. The experience felt dishonest and like a waste of our time. We left without a truck and will not be going back. Save yourself the trip -- call ahead and make sure they "actually" have the vehicle you're coming to see.

This is the worst dealership ever to deal with I bought a truck from them May 28 everything was…read moreworking cherry then a week later my A/C goes out now we are August 4 and I still waiting for there excuses to fix my truck all summer long I e already given two payments on this truck and yet I'm still driving in a 115 degree weather when I called service the idiot there tried to act stupid with me and decided to hang up on me I will never send business thee way ever and I will never do business with them again I've already contacted my attorney on this

I had a fantastic experience working with Sharlee. From the moment I walked in, she was…read moreprofessional, welcoming, and incredibly organized. She kept me updated throughout the entire process, explained exactly what my car needed without any pressure, and got me back on the road ahead of schedule. Truly top-tier customer service!

Vick was super helpful in getting the exact car I wanted made the process super easy!read more

Quality of their service technicians, don't trust their work. Service manager is absolutely great…read morebut she only does what the technicians say. Do not take your car there they will keep it way to long and add issues that don't need done.

Casa has gone into a new mode of "we don't provide service, we don't want customers, we absolutely…read morewill not call you back on service or sales, we think you are not worth our time." My car has been in for service for four days. Best I can tell they drove it to duplicate my stated issue and nothing else. Over 25 calls to Casa, all of which went to an automated system. No one returns calls. This place is an absolute nightmare. I bought the car there but they don't seem to give a crap. I rate them below one star!!! July 2026

45-minute wait for a courtesy shuttle, slow service involving having supposedly ordered the wrong…read morepart, incompetent and stuck-up service advisor lying, recall parts not in stock. I didn't think Borman could be outdone in horribleness but I was wrong: CASA Ford is sub-basement, zero starts levels of bad.

We had our van towed here when it broke down on a camping trip and Chuy went out of his way to fit…read moreus in to the schedule and get us back on the road. I really appreciate the hustle and great customer service. Thank you!

I was in sales/mktg for a US manufacturer for 32 years. After retiring I bought a VW GTI because I…read moreloved the car and still do. The problem is Sisbarro VW Service Dept. What a mess! I've had items stolen from my car while being serviced and on one occasion had a service writer tell me I didn't know what I was talking about when I complained about the strong smell of gas leaking in the engine compartment. Whoops!

A few weeks ago I took my 2025 Chevy Equinox in to Sisbarro GMC for service. There was a recall on…read moremy car that the service department tried to execute, but it failed. Service Manager Chuck Armstrong was very apologetic and took me to Hertz to pick up a rental car which Sisbarro, GMC agreed to pay for. As we went back and forth, it became apparent that there was going to be a month's long delay in getting my car up and running again. I was disappointed but I didn't get angry because everyone I dealt with was honest, open and transparent. It would have been easy for the employees at Sisbarro to become argumentative or defensive over the situation. That has in fact been the kind of behavior I experienced in similar circumstances at other dealerships. It's clear that Sisbarro is different. The dealership made a mistake but it was just the start of the story. Once I contacted Michael Yoke, Customer Service Manager - Sisbarro immediately stepped up and started trying to rectify the problem. That was helpful but it was made more notable because everyone involved tried to help and remained kind and understanding. Everyone I met at Sisbarro had a smile on their face. Eventually, we discussed me trading in my Equinox against a GMC Acadia. I wasn't really looking to get another car. My wife and I paid cash for the Chevy and it was only 18 months old. But it seemed like the best way to resolve the situation quickly and easily, so Michael went to work on trying to help me work out a trade. I made it clear that I would only move forward if this was a spectacular deal for me. I was getting a new car - an additional 18 months of warranty - and an upgrade in vehicle - but I was giving up a car that was paid for and taking on extra cost for the new car. I had planned to keep the Chevy for a while. My biggest concern was that I didn't want to go sit in the dealership for hours haggling and arguing. I felt that Sisbarro had the burden of working this out to my benefit and to my great surprise - that's exactly what they did. Everyone was professional, helpful and friendly throughout the process. I was impressed by the fact that this place didn't feel like a traditional car dealership where everyone is out to hustle. It is a family owned business and one of the few family owned dealerships in this part of the country. While many companies will market themselves as a family owned business, that usually doesn't mean much. In the case of Sisbarro, it does. Michael Yoke was in touch with me multiple times each day as we started working towards a solution. He assured me that he would smooth over the process - and that he and he alone would make the deal with me - no back and forth with sales managers, etc. I have experience in the car business and I did a great deal of research to determine the value of my Chevy. I told Mike what I wanted for my car and that's exactly - without any haggling - what I got. I told him what I wanted to pay for the new Acadia. I asked for a significant discount off of the selling price and got exactly what I wanted. Once again, no argument. Just a team of people working very hard to make sure I was happy. Master salesman, Danny Chavez was appointed by Michael to handle the house deal. He did a spectacular job of demonstrating the GMC Acadia to me. We took a test drive. He carefully, and completely explained everything that I asked about. Once the numbers were agreed upon, Chuck Armstrong took me over to service to collect the stuff out of my old car. He even helped. Then I sat down with a wonderful young man named Luis Tovar, who works in F&I. He handled all the final paperwork and didn't try to hard sell me a bunch of products I do not need. I asked him for Wheel & Tire coverage and he even gave me that at a discount. The paperwork was simple and fast. Our conversation was enjoyable. Michael Yoke oversaw all parts of this transaction and without him, I am not sure this would have ended as well for either party. He oversaw the negotiations and even arranged for me to get my plates and registration in less than 48 hours after I took delivery. I have never been to a dealership that has a Customer Service Manager with any real power. Michael has worked at Sisbarro for many years and it's absolutely clear he has the trust of ownership. As we ended the day, Danny Chavez filled my new car full of gas (courtesy the dealership's credit card) and got my new car washed. He did a top-flight delivery, showing me how to activate OnStar and learn all the ins and outs of the vehicle. Danny also graciously took my Hertz rental back to the rental office so I could get on my way home. 100% satisfied - HIGHLY recommended.

Have regretted giving this dealership our business not once, but twice (due to unfortunate…read morecircumstances). I don't recommend coming here - they are easy to sell you a car, but won't be easy to work with if you need any ounce of customer care afterwards.

Five Stars with a High5! Save Your Skin... Tint Your Car…read moreWindows! Cuts out 99% ofUV damaging rays! GeoSheild... Better than Sunscreen! I Finally did it! After three weeks of online research re: Auto Tint products/problems and visiting three other tint shops... I found Tommy at Tint Dealers. He 'gladly' gave detailed answers to my 'Many' questions and concerns about receiving the GeoSheild C2 Ceramic (Carbon/Ceramic Nanoparticle) tint I wanted. He went on to explain the process, tools and top notch technology he uses. This man is beyond knowledgeable and intelligent. He takes pride in his work and loves what he does. Easy to see in two seconds. 100% Trust Factor. In addition, to his many years of experience and reputation of precision perfect installs, he has built exclusive contracts with new car dealerships in Las Cruces. (Yes, I ask a ton of questions... but this man enjoys answering!) Just recently, he was called out to train pro tint installs in Miami FL. Unlike, other shops I spoke with, he guaranteed perfect results. Meaning, there WON'T be 'Normal' bubbles and wrinkles I'm supposed to smooth out, for 2 weeks, after installation. Oh... and I WON'T need window stickers that say "Do Not Roll Down!" He said, "That's Not 'Normal' with a quality product and propper installation. Another primary concern was, how do I know I'm receiving the exact GeoSheild C2 Ceramic product I'm paying for? After meeting him at Tint Dealers, seeing his stock and equipment... questions answered/decision made. I chose C2 Ceramic, 35 Driver/Passenger, 20 Sides/Back and 75 Windshield with a 5 Visor Strip. No more frying my skin in the sun under clear glass! From the initial phone call to final result I couldn't be more pleased! Worth 'More' than I paid!

had my brand new vehicle tinted about a year ago tint has held up all this time very professional…read morejob. Was sent pictures of the job after it was done. Would definitely use them again.

Had an unfortunate car accident that left my car of many years totaled, and with all the stress I…read morehad about how I was going to get around or afford a new car before insurance money came through the LAST thing I wanted was to feel pressured or corned by a predatory salesperson that was trying to mark up any little thing they could. This is exactly why I went to L&L, I had been looking for a new car long before my accident and had a great experience via phone call where I felt no pressure, was not harassed with a million calls after our conversation. It all went by so smoothly and you can just tell this family owned business puts honesty and integrity first, before money. I got a great deal on this car and it is in such great condition it feels new! They cleaned it up fresh for me when I showed interest in it and I wouldn't have wanted to do business with anyone else!! Javier and Aija were so sweet and great people I cannot thank them enough for being there for me without stalking me around their lot or bombarding me to make a decision. If I ever need another car in the future I will look here and I recommend you all do too! P.S. Of course shopped all around town as well and they had the largest selection by far!

From the moment I shared what I was looking for, Crystofer Le-Gandara immediately put me at ease…read morewith his professional and personable sales approach. At no point did I feel rushed or pressured into making a decision I wasn't comfortable with. Instead, Crys demonstrated a thorough knowledge of the vehicles I was interested in and provided clear, detailed information about the company's offerings-including warranty coverage, pricing options, and available services. He handled the paperwork efficiently and ensured I received all the services and benefits I was entitled to with my purchase. Thanks to his attention to detail and customer-first mindset, the entire experience was smooth and enjoyable. Crys, I'm truly satisfied with my purchase and am loving my new wheels. Thank you for making the process so seamless!

First time going in for service. Staff was helpful and courteous. Facility was nice and well lit…read more Customers get complimentary coffee and free WiFi. Got the job done sooner than I expected.

I'd leave zero stars if I could. This fools are awful in very possible way. They made buying a…read more$25,000 car with cash so very difficult and lied to me repeatedly. They agreed to deliver the car with 4 new tires, after about 6 months my mechanic informed me they were dangerously bald and that they were not new, but in fact the original 2018 tires (I bought it in 2021). They lied about several other things including letting me drive 1 hour to see the car and when I got there they told me they couldn't get me keys to get in it or drive it. Every inch of this transaction was difficult, fully of lies, unreturned calls, and absolute ineptitude. I don't know why Honda would allow their name to be on this mess of a place. HORRIBLE!!