Finally got someone to answer phone in the service department. I understand things get busy which…read moreis why I tried at different times. Had a simple question "Do you have any specials going on for oil changes". Response was " I don't know, you'll have to look online". Really? Isn't it their job to know? Maybe being the only place in town for Toyotas makes them indifferent in providing customer support. Unfortunately this isn't the first time I've encountered this type of "non-service" but thought it might have been an isolated incident so thought I'd give them another chance. I'll be taking my business to an out of town Toyota dealership.

My husband had a very disappointing experience at this dealership. He made an appointment to look…read moreat a specific truck and even called **twice** beforehand to confirm it was still available since we were driving an hour to get there. When we arrived, they told us the truck had already been sold. No one called to let us know, which was frustrating considering the distance we drove. They then asked what we were looking for, and we found another truck that caught our interest -- but that one wasn't even on the lot either. We ended up looking at a similar one they did have and actually liked it enough to negotiate. Things became even more frustrating when we asked about working with USAA. We were told they don't work with them and only use their own banks. That didn't make sense, especially since my brother-in-law (who has experience as a sales and finance manager at multiple dealerships) was on the phone helping us. My husband even called USAA while we were there, and they were confused by the dealership's response, saying they can work with any dealership. When we went back inside, the salesperson changed their story and said they don't "directly" work with them, but we could still use a USAA auto loan. From the start, they said they were "only willing to move $400" on the price and kept saying they'd "meet in the middle," yet never actually adjusted the numbers. They also tried to pressure us by saying if we didn't buy it that day, the price would go up. After being there from 10:45 a.m. to 1:20 p.m., we were completely over it. The experience felt dishonest and like a waste of our time. We left without a truck and will not be going back. Save yourself the trip -- call ahead and make sure they "actually" have the vehicle you're coming to see.

A few weeks ago I took my 2025 Chevy Equinox in to Sisbarro GMC for service. There was a recall on…read moremy car that the service department tried to execute, but it failed. Service Manager Chuck Armstrong was very apologetic and took me to Hertz to pick up a rental car which Sisbarro, GMC agreed to pay for. As we went back and forth, it became apparent that there was going to be a month's long delay in getting my car up and running again. I was disappointed but I didn't get angry because everyone I dealt with was honest, open and transparent. It would have been easy for the employees at Sisbarro to become argumentative or defensive over the situation. That has in fact been the kind of behavior I experienced in similar circumstances at other dealerships. It's clear that Sisbarro is different. The dealership made a mistake but it was just the start of the story. Once I contacted Michael Yoke, Customer Service Manager - Sisbarro immediately stepped up and started trying to rectify the problem. That was helpful but it was made more notable because everyone involved tried to help and remained kind and understanding. Everyone I met at Sisbarro had a smile on their face. Eventually, we discussed me trading in my Equinox against a GMC Acadia. I wasn't really looking to get another car. My wife and I paid cash for the Chevy and it was only 18 months old. But it seemed like the best way to resolve the situation quickly and easily, so Michael went to work on trying to help me work out a trade. I made it clear that I would only move forward if this was a spectacular deal for me. I was getting a new car - an additional 18 months of warranty - and an upgrade in vehicle - but I was giving up a car that was paid for and taking on extra cost for the new car. I had planned to keep the Chevy for a while. My biggest concern was that I didn't want to go sit in the dealership for hours haggling and arguing. I felt that Sisbarro had the burden of working this out to my benefit and to my great surprise - that's exactly what they did. Everyone was professional, helpful and friendly throughout the process. I was impressed by the fact that this place didn't feel like a traditional car dealership where everyone is out to hustle. It is a family owned business and one of the few family owned dealerships in this part of the country. While many companies will market themselves as a family owned business, that usually doesn't mean much. In the case of Sisbarro, it does. Michael Yoke was in touch with me multiple times each day as we started working towards a solution. He assured me that he would smooth over the process - and that he and he alone would make the deal with me - no back and forth with sales managers, etc. I have experience in the car business and I did a great deal of research to determine the value of my Chevy. I told Mike what I wanted for my car and that's exactly - without any haggling - what I got. I told him what I wanted to pay for the new Acadia. I asked for a significant discount off of the selling price and got exactly what I wanted. Once again, no argument. Just a team of people working very hard to make sure I was happy. Master salesman, Danny Chavez was appointed by Michael to handle the house deal. He did a spectacular job of demonstrating the GMC Acadia to me. We took a test drive. He carefully, and completely explained everything that I asked about. Once the numbers were agreed upon, Chuck Armstrong took me over to service to collect the stuff out of my old car. He even helped. Then I sat down with a wonderful young man named Luis Tovar, who works in F&I. He handled all the final paperwork and didn't try to hard sell me a bunch of products I do not need. I asked him for Wheel & Tire coverage and he even gave me that at a discount. The paperwork was simple and fast. Our conversation was enjoyable. Michael Yoke oversaw all parts of this transaction and without him, I am not sure this would have ended as well for either party. He oversaw the negotiations and even arranged for me to get my plates and registration in less than 48 hours after I took delivery. I have never been to a dealership that has a Customer Service Manager with any real power. Michael has worked at Sisbarro for many years and it's absolutely clear he has the trust of ownership. As we ended the day, Danny Chavez filled my new car full of gas (courtesy the dealership's credit card) and got my new car washed. He did a top-flight delivery, showing me how to activate OnStar and learn all the ins and outs of the vehicle. Danny also graciously took my Hertz rental back to the rental office so I could get on my way home. 100% satisfied - HIGHLY recommended.

Have regretted giving this dealership our business not once, but twice (due to unfortunate…read morecircumstances). I don't recommend coming here - they are easy to sell you a car, but won't be easy to work with if you need any ounce of customer care afterwards.

Vick was super helpful in getting the exact car I wanted made the process super easy!read more

Quality of their service technicians, don't trust their work. Service manager is absolutely great…read morebut she only does what the technicians say. Do not take your car there they will keep it way to long and add issues that don't need done.

Buying a new or used car is always so stressful, Ron and Norma made it very easy…read more They worked with me, I just want to say Thank You so Much. I really appreciate the way I was in and out of there and didn't have to sit for 8 hours. Thank-You Julie

I called and inquired for an out the door price on a Toyota Corolla and I was told I would get a…read morecall right back and that "Nobody beats a Sisbarro deal!" I haven't been called back and it's the next day and the day is more than half way through... I guess they don't want to sell a car....I will not be doing any business with them...

Bravo Chevrolet! Thank You!…read more The Service Mgr., Mauro, took care of business in fixing my '03 Z06 stripped lug nut from a previous visit. I really appreciate how he and his Shop foreman listened to my concerns and handled it like the pros that they are. I'm a "Happy Camper" now and will be a return customer and will recommend Bravo Chevrolet to my friends and family.

I could have taken their 2.2 rating seriously but instead I booked a Test drive. It was scheduled…read morefor 10:00 am with a White Chevy Silverado Lt 2024 which is listed on their website. I arrived at 9:45 and Salesperson Elijah was busy so he pawn us off to another salesperson. He informed me that the truck was in Victoria Texas but they had other trucks if I was interested. I told him no and walked out. They could have told me that this specific truck was not there/fucken waste of time and energy! But at list I now know of their deception practices to get potential buyers in. Do better guys! As for me Car max or Carvana is where I'm taking my business since you guys didn't want it.

2 hours for a scheduled oil change. lack of customer service, doesn't seem like anyone cares. I…read morewon't be using them again.

Casa has gone into a new mode of "we don't provide service, we don't want customers, we absolutely…read morewill not call you back on service or sales, we think you are not worth our time." My car has been in for service for four days. Best I can tell they drove it to duplicate my stated issue and nothing else. Over 25 calls to Casa, all of which went to an automated system. No one returns calls. This place is an absolute nightmare. I bought the car there but they don't seem to give a crap. I rate them below one star!!! July 2026

Words cannot express how much I love this place and l can honestly say I've never been anywhere…read morequite like it. They have everything from art & apparel to vintage motorcycles and jewelry and despite it all being quite eclectic it all comes together to make a wonderful artistic experience. I actually heard about it because a local ceramics artist was selling her tequila cups there and I had to have one. But what I found was a place that I could spend hours in just admiring everything. And it really feels like they are bringing a unique artist community together under one roof. The staff is very knowledgeable and friendly and although they only have weekend hours they all can set you up with appointments. This is not a place you are likely to just stumble upon but it's definitely worth go out of your way to visit it.

The Hood has the absolute coolest art and staff. I was traveling and wish I'd had much more time in…read morethere, but I was so impressed with variety and quality of both new and old, artful items. Can't wait to go back!

Buying from this dealer really changed my car buying experience. There was no pressure. We found…read moreexactly what we wanted in excellent condition. We were honored to be the first buyer of a fully electric vehicle sold by the dealership. They helped us avoid having to buy our vehicle sight unseen and shipping it ourselves. They did the work for us and presented us with a beautiful used vehicle that has a new full factory warranty just as if we bought it new and at a GREAT PRICE! What nice people! Scott, who is a veteran by the way, and Chyna were delightful to deal with. This family-owned dealership does not carry any wrecked vehicles. They are dedicated to making buying a used car easy, reliable and fun! No pressure! Just like buying a car SHOULD be!

A tad late on the review, but I've had nothing but good experiences here! Chris was awesome. Helped…read moreme purchase my first car from a dealership. Super military friendly; as a young woman not super knowledgeable about cars, I felt like I wasn't getting taken advantage of here. Bought my 2014 Jetta in December 2017, just over 20,000 miles & a good price. Thanks Chris for everything! I appreciate you being real, kind & great at your job

We had our van towed here when it broke down on a camping trip and Chuy went out of his way to fit…read moreus in to the schedule and get us back on the road. I really appreciate the hustle and great customer service. Thank you!

It was in an unusual place and hard to see where the shop was. I was a little hesitant, but this…read morewas the only shop available. The gentlemen (Alex & Louis) here were very respectful and pleasant to talk with, they kept me updated on the phone and the price was reasonable and the work was clean and quick. They left the inside of the car tidy and didn't try to upsell us. They will be our new frequent mechanics from now on, I hope they keep up the current work ethic and would totally recommend their shop.

Answered right away super nice and reliable. he's very trustworthy definitely recommend…read more Really good customer service