We can't bear it anymore. We must tell our painful experience with this repair shop.
(1) Background
About 1.5 month ago, our gas lawn mower went down that couldn't started. I purchased this new mower at Home Deport only less than 2 years back. I thoroughly searched online for possible problems, found the most probably culprit is carburetor. I bought a new carburetor for $30 but found unable to replace the old carburetor myself with the new one. My wife and I went to "Larry's Small Engine Repair Service" ask Larry for help, taking a new carburetor with us.
(2) Very bad repair quality
He fixed the mower by using the new carburetor I provided. However, it broke down again two days ago, 7/3/2019. I couldn't start it ounce again! He gave the repaired mower to us 5/15/2019. We, old husband & wife above 70, have only a small house with a small yard. I only used the mower several times.
(3) Unreasonable pricing
He charged us for $140. Plus the new carburetor I had already paid out $30, we spent totally $170 to repair the mower and use it for only 1.5 month. --The brand new mower costed me only $230.
(4) Extremely bad attitude
- "Why do you charge me $140? I told you I don't want the repair fee be above $130", I asked Larry.
- He answered: " I purchase another new device at nearby Briggs & Stratton part store yesterday ".
- " O.K. Show me the invoice of Briggs & Stratton then. You bought it yesterday".
Suddenly, he became furious and yelled to us, "You guys go, go away! I don't want your money. " We were very terrified and froze there. He kept yelling and pull the mower all the way from his garage to our car. To pacify him and avoid possible violence, I promised not ask to see the invoice and paid the repair fee $140 in full immediately. We left him as soon as we could. But we've been keeping the receipt of the $140 repair fee carefully in file, as an evidence.
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Collateral Evidence (Somebody else already gave him the lowest rating):
https://www.bbb.org/us/tx/houston/profile/small-engine-repair/larrys-small-engine-repair-service-llc-0915-90051461/customer-reviews
darren g
01/28/2019
Larry is very rude on phone and complains about doing the work should retire he's very temperamental and unprofessional don't go there he's full of excuses! Anyone else you go to would be way better than this man he's a awful person to deal with, talks over you and has nasty attitude and tone in his voice! read more