Equipment stolen from Precision Repair while waiting for repair! I took my 4 month old failed DeWalt pressure washer to Precision Repair as they were suggested by DeWalt as an authorized warranty service center. I met Harvey -likely the same person described in the October review- took in my pressure washer, copied my sales receipt, and provided a service ticket. Several calls later with Harvey he indicated warrantee service had been agreed with DeWalt and parts ordered. Machine was expected to be ready in two weeks. Fast forward to today. The phone at Precision has been disconnected. My machine has been with Precision for 4 weeks - no progress. The story that Harvey gave me was just that, a story. I met the owner, Steve Lujan, today 11/18/19 and he seemed surprised that my machine was missing. He agreed it had gone missing (stolen) while in Precision's care. After some discussion Steve agreed to compensate me for the stolen machine ($663) but didn't have any money! So he wrote me an IOU for the $663 and agreed to pay me by Jan1, 2020. I sincerely hope Steve pays me for my loss. I can only suggest others seriously think through if they are going to leave their equipment with Precision. I did call and email DeWalt and Donna in customer service informed me that Precision has been Flagged due to complaints. read more

There are no words to describe how poor the service was and how badly I regret bringing my generator to this little company. First...I dropped my generator off on June 24th and it wasn't ready until October 11th. It took them nearly a month to even look at the machine. I was constantly told they were waiting for a part or when I asked questions about the work the guy on the phone (who I'll describe in a moment) told me he'd have the mechanic call me....which never happened. I was told on at least 6 occasions that they'd call me back. To be clear....I never received a call from Precision. I actually think this is part of their strategy.....hoping you'd forget about the machine you dropped off so they could sell it. Bottom line...Extremely poor service, no communication, held machine for nearly 4 month and then extorted payment to even pick it up, and in the end they never tested or fixed the generator for the purpose for which it was brought in to begin with. Save yourself....don't use these guys for anything. Back to the guy who answers the phone. I understand entry level or minimum wage positions (I've been there)...but I challenge you to find a less motivated, less helpful, uninspired individual on the planet. The owner of this company would do better just having an answering machine. I'm sorry to say this but the guy working in the office answering the phone has to be the dumbest, most uninspired individual I've ever met. I always thought to myself that the guy has to be the owners son or a relative...there is no way someone would hire someone like this. All we as customers are asking for is a little bit of effort. God bless this young man. I hope he finds something in life that wakes him up. read more

I do not like writing poor reviews because I know many companies rely on good reviews from customers. Long story short. Precision Repair has terrible customer service and stole my money. Let me explain. I have known the owner since he was working out of his garage. I dropped off my trimmer in late May. After being in the shop for multiple weeks it still had the original problems when I took it home on the first try. I returned it and explained (made a video of the problems) the issues and it stayed in the shop for another couple of weeks. After returning home, it still had the same issues. This shop is far from my home and I asked very politely for a refund. I just want to take that money elsewhere and repair my trimmer. I have called the Precision Repair shop seven times and texted/called the owner on his personal cell with zero return phone calls. This is probably one of the worst customer service issues I have ever dealt with. I simply want my money back because the issue was never resolved. I feel so strongly about this that I am reporting it to the BBB. read more