I wanted to like this place and had high hopes based off the reviews that I read. Unfortunately, the only stars it has earned for me is for the noodles themselves... and I mean just the noodles.
Upon entering the store, you can clearly see the kitchen where the noodle dough is being kneaded, stretched, and shaven. The space is relatively small (took the place of the old Lindt store for those of you who remember), but there is outdoor seating as long as you inform them that you want to sit outside.
I am assuming that they are still considered to be in their soft opening stage (even though they have been open for several months now) because their big menu boards are completely blank. They only had two printed menus stuck in sheet protectors available, so be prepared to look at the menu on your phone unless you want to feel pressured to rush through and make a selection when you get to the counter. Also note that when ordering your noodles, you need to indicate to them your preferred thickness. The hand shaven noodles come as regular and extra wide, and the hand pulled noodles range from very thin to thick.
I went with my grandmother and my cousin, and between the three of us we ordered the sheng jian bao (pan fried pork buns), cong you bing (scallion pancakes), ox tail soup with thin pulled noodles, seafood stir fried regular hand cut noodles, and vegetable and tofu stir fried regular hand cut noodles.
The cong you bing were glistening with oil and lacking in the scallion department. Honestly, I have yet to find a place where they don't skimp on the scallions (its a SCALLION pancake for goodness sake!). The sheng jian bao were not much better. For those who are unfamiliar with how sheng jian bao are supposed to be, they are supposed to have actual soup in them when you bite into them (similar to xiao long bao / Shanghainese soup dumplings), have a crisp fried bottom, and the rest of the bun should be fluffy and balanced with the meat. The ones here have a very thin casing, completely dry on the inside, and the meat itself was overwhelmingly pungent with cooking wine flavor and salt.
The noodles in the noodle dishes were all a good consistency, which is the only reason why I have given this place a 2-star rating. Nothing beats a freshly made noodle in my book. Sadly, the rest of the dishes couldn't hold up to the noodles themselves.
From the looks of it, they use the same soup base for every soup noodle dish, regardless of what protein you select. Mine tasted nothing like what I expected an oxtail soup to taste like. It honestly just tasted extremely salty with hints of star anise, five spice, and a lot of cilantro. The oxtail was cut extremely thin and was extremely tough and chewy with none of that signature sticky mouthfeel you get from the collagen that you crave when eating oxtail. The daikon and bok choy that came with the soup was pre-cooked and set aside in their Chipotle fast food-like array, and put into the soup immediately prior to serving. Because these veggies are not actually cooked with the coup itself, the flavors did not mesh as well as I had liked... especially the daikon that was undercooked and crunchy (again, a total miss on how the texture should be for this dish).
The stir fried noodles, on the other hand, were cooked with all of the ingredients together. And also unlike the soup dish, these noodles seemed to be underwhelming in the salt and flavor department. They come out almost orange in color, which tricks your mind into thinking they should have a lot more flavor than they do. The seafood version came with a couple small shrimp, two big mussels, and two very chewy pieces of squid. The veggie tofu version came with fried tofu, bok choy, bean sprouts, and bell peppers. The noodles themselves were again the best part - deliciously chewy in the center and softer on the edges from how they are expertly cut and cooked.
Finally, the service here was terrible. There were two teenage girls helping to bring the food out who clearly have not had proper training in customer service. I happened to sit at a table that faced the hallway leading into the kitchen. At one point, one of the girls was handed a soup noodle dish that had beef tendon on it. She proceeded to stick her face into it, leaving literally one inch of space between her nose and the food, inhaled, and made a dramatic "omg that smells gross" face to the other girl and the two of them proceeded to laugh hysterically before she walked all the way out to give the order to the customer.
Later, a lady sitting at the table next to us asked one of the girls if they could get some boxes to pack up their leftovers. Instead of helping to bring some over, the girl responded with, "You can get it yourself over there." She then walked away and again, proceeded to chat and laugh about with her friend in the hallway.
I am hoping that this place can really tighten things up in the weeks and months to come! read more