I have had no problem with the office staff or the physicians. I came in with headache and difficult breathing. They treated me fast for my prescription from them instead of going to the local pharmacy, much faster. I think the care quality was as good as I have ever received. I am grateful for them read more

Terrible service. Do not recommend if you're diabetic and have urgency. No care given, walked out when we were denied services

The people were really nice and helpful. Waiting time was less than 3 minutes. Hopefully the treatment works. Obviously won't know for a couple of days but I am hopeful! read more

Please do not make the mistake of going here. If you do have the misfortune of going here, do not make an appointment, you'll be made to wait regardless of your appointment time. They will insist on charging you before you even see a physician. My partner went in for chronic cough and asked for a chest x-ray. They told her that she didn't feel bad enough to warrant a chest x-ray. She had two broken ribs. Very unprofessional, very unpleasant. If it's between going to this urgent care and having your fingernails ripped off one by one, take the nail treatment, it will be less painful and cost less. read more

Employees are rude and just don't care. Went in after a fall on the ice ankle was swollen but they didn't care they wanted me limping to the lobby and front counter no concern for my pain whatsoever. Then they send me on my way with crutches and just leave me don't open the door anything another patient seen my struggle and helped. At the counter they forgot my doctor not when I asked they told me go ask someone else like seriously?!? read more

Got to south side urgent care right at 9a, there was me and 2 other ppl waiting to get in the building and the doors were all still locked and the reseptionist was sitting at the desk and didn't unlock the doors till almost 905a and was rolling her eyes and had an attitude.Checked into the kiosk since I checked in online then went to the rece and told her what I was there for and she was giving me attitude. I don't think I'll be coming back to that location any more even though it's the closest and after. the 2 ladies I delt with once I got called back were awesome with me. read more

Thursaday they took x ray said TB. went to hospital Friday medical emergency to Henry Ford Hospital. Sat a 3x5" by 5cm cancer was removed from airway, saw 2 doctors who could not see mass in throat. read more

My son who has 95 percent Oxygen level who has asthma attacks when he is sick was practically told to wait although he is 4 years old and not able to breathe and is expressing the fact he can't breathe literally started to get so out of it waiting in the waiting room was told to wait almost a hour to be seen what kind of place is this.... I gave him breathing treatments which isn't helping, this will be the LAST time I go to this place! Complete disrespect and inconsiderate ppl! Saying my son had 95 percent oxygen and 150 heart rate was normal even after a breathing treatment right before we came here! Ridiculious avoid this place at all cost!!!! read more

The Southside location is absolute Trash. The front desk staff is rude, and not friendly at all. I felt like an inconvenience when I took my 14 year old who was really sick. Instead of checking in the steady stream of people coming in, the girl at the front desk just sat and read a book. we had to pull her attention away to get anything done. when we finally did get to the back, The nurse asked about what brought us in. afterward she looked into my daughters nose and mouth did a covid test and told us it was just a cold. never ran any other test nor did they listen to her lungs to make sure she didn't have anything worse. when I finally got my daughter to her primary care physician, she found Bronchitis and a sinus infection. Do not go to the south side location on Jolly. You will Die before you get good treatment there. read more

First time I've been to this clinic. I loved being able to make an appointment on line. I probably only waited 15 minutes to be seen by a PA. Her name is Brooke. She was very thorough, pleasant and communicated well. Everyone I had contact with was pleasant.The facility was clean and I did not have any problem distancing myself from other people. read more

Do not come here. I waited for over two hours and they kept taking people who were below me on the wait list. Bad service. Didn't think I would feel more sick after having been here. Go anywhere else read more

I came in this morning feeling awful, however thanks to the kind and helpful staff it was not so bad. Onisha helped me with my paperwork and insurance stuff. Now I can get on with feeling better. read more

Don't bother using the online check in. I signed myself in at 5:00, and chose the earliest available time that the system gave me (6:52) for check in. When I arrived at 6:50, the display said I still had a 25-40 minute wait to be seen. I was called back at 7:16. If they're going to offer online check in, I would at least liked to be called back within 5-10 minutes of the time that I selected. The receptionist, staff, and doctor were all nice and knowledgeable however. read more

I believe the 5 star reviews posted here are false. I visited Lansing Urgent care and was given a diagnosis for the symptoms i was experiencing. I mentioned the prescription medications for a current medical condition I have, and the PA wrote me another prescription. At the pharmacy I asked if there was any drug interactions and the pharmacist looked it up and said there is a high risk of heart issues from taking both at the same time. Had to call lansing urgent care and have the doctor change the prescription. read more

The staff was very friendly and professional. I was treated with respect. I would definitely return to this location.

I don't understand why they ask all the questions--how bad is the pain, can you sleep at night--if they know from the get-go that it doesn't matter how bad it is, they aren't going to so much as prescribe an Ibuprofen. I take my husband in: three broken ribs, can't breathe from the pain, and no treatment of any kind. Why didn't they tell say it didn't matter if there ARE broken ribs, that they wouldn't be able to do anything anyway, and save the expense? We wouldn't have waited around for a useless x-ray and nothing to help with pain or ability to sleep. What was the point of going in for help? read more

The staff and doctors here are all amazing. Friendly helpful always asked the right questions and always listened to all the symptoms and will always try to help the best way possible. Keep up the good work. read more

I just have pink eye. I've had it before, I just needed the drops. I arrived and they are not busy, I go into the room, a woman came in and did not introduce herself (slip says Marisa Yellin PAC), I tell her why I am here. She wanted to do a specific test on my eye to see if it was scratched but didn't know if insurance covered it or how much out of pocket would be and wanted me to see an eye doctor. It's pink eye so I declined. She left rm, waited,waited, came back and wanted to give me a cream for my eye, I asked for eye drops. Waited,waited, she came back and said ok..I'll be back. Waited, waited, I opened door and a bunch of people standing around, I said...just give me the prescription & I can get it filled faster at Walgreens. Lady @ desk said, printer is just slow, here it comes now. Bottom line, I pissed them off so they jerked me around. I don't think you can legally suggest a treatment/service without knowing if insurance covers it and/or what the out of pocket would be. I think you should respect a persons medical desire/care options without getting mad and jerking the person around. Will NEVER return here. read more

I went there on June 13. It was one of the worst "health care" experiences I've ever had in my almost 65 years. Receptionist seemed bored and bothered. I paid a $20 co-pay and asked for the receipt. I just noticed the receipt showed payment of $0.00. I tried to call the billing office, waited exactly 10 minutes for a human to respond when the phone call was disconnected on their end. The medical service I got there was as poor and unprofessional as I've ever received. The medical assistants were pleasant but difficult to understand. The PA was awful. He made a diagnosis that didn't make sense and he couldn't have made it accurately without blood tests. The only blood test they did was for blood sugar which was normal. All my vitals were normal. Bottom line he ditched me, telling me to go to ER with no good justification. Lansing Urgent Care is apparently not affiliated with any local hospital. They have several clinics in the Lansing area, and I would never go back to another. I will never go to any of them again read more

I have s special need child.. Took him in to been seen.. My original wait time was almost 2 hr long.. Got back in like 45 mins.. Super nice staff really good with my complex child.. Got him right out.. Highly recommended if you are sick and do not feel like goibg to the hospital.. read more

My daughter's face swelled up from a bug bite, I took her to Urgent Care and they had us in and out and all fixed up! The nurse was short in stature but not in manners! It was an awesome experience I will be back! read more

Great care and speedy service. This is the urgent care I go to for my family. I've never been disappointed with my care or the time it has taken. They have a new check in system that makes it very simple. Everyone was really nice and helpful! read more