Terrible because it is always so busy and the wait time is ridiculous. Sparrow really needs to…read moreextend lab hours because this one is one of the few open "late" (6pm, so good luck getting there in time if you work a normal job). Once while waiting, a strange man came in an started playing with steak knives in the lobby. People started leaving and I was about to due to being totally creeped out, then a staff member came out and the freak left. He wasn't even there to have lab work done!

If I could give a negative 5 I would! First before July I would go here monthly for my labs, in…read moreJuly and hardly never any waiting.I had to wait 30 minutes in July...ok. Took my 83 year old mother yesterday, and we waited 2 HOURS!!! She gave them her number and they said they would call her, so we went into the car to sit down, 1 hour and 55 minutes later I went in to see where her name was on the board and it was gone, at that time she got a text saying there was now seating avaialable...no there was not, that was them say come in we are ready, but she didn't know THAT! So I had her go up to the desk and they took her back, if we had not, they were just going to skip over her. NOW she has had cancer... in remission now and she has COPD, so she wears her mask just under her nose so she can breath...after all we are wearing masks to keep people breathing, anywho a bitch who works there pops her head in and tells my mom PULL YOUR MASK UP! She did and struggled to breath! heath care worker my ass. By the way in 2 hours no one came out and washed the door handles ,windows or SEAT and we watched an elderly woman who clearly pooped her pants get up out of a chair walk back and sit in another, the poor souls who sat in them after her had no IDEA! SPARROW OPEN UP ALL YOUR LABS! You are crowding everyone into just a few labs...why, so if someone has covid they can spread it to 30 people instead of 15...because they would be at the other labs...but no the more covid cases you get the more money you make!!!! SHAME ON YOU...OPEN UP ,BE SAFE!!! AND CLEAN!!!

Very efficient and careful. Pleasant staff. Easy to make appointment with a phone call so you…read moredon't have to wait more than a few minutes.

My daughter is a student at MSU and went here tonight. Was basically told that it is normal to be…read moresick all winter...wtf? Woman she saw should not be working there. Won't go here again.

I really like this testing center. It is a bit of a drive from my home, and there is one closer…read morebut this is worth the drive. The ladies always treat me with such respect and it makes me feel appreciated. The ladies always thank me for comng and do genually care for the people who are coming through their doors. This last week I attended to take an exam and I was post surgery. There were no lockers available on the top and I was not able to bend over. One of the ladies, I did not get her name, came out and put all my stuff away in a bottom locker and gave me my key. When I checked out, she automatically came out with me and obtained my stuff from my locker again. That was so kind. Thank you ladies.

PS: If you're going there for an x-ray, call ahead. I was there twice when they were unavailable…read more It would have been nice for a notice to be on the front door, not inside.

The website has no updated hours, the phone number doesn't work, and masks are required. I show up…read moreat 6:08am to full parking lot, and my place in line is 7:10. Their waiting room is run down and gross, but a mask will keep you safe from everything you touch, like the kiosk that you sign in on . Maybe this place wouldn't be so busy, if they opened up smaller facilities in more areas, or offered blood draws at their redi care facilities. KG

Employees are rude and just don't care. Went in after a fall on the ice ankle was swollen but they…read moredidn't care they wanted me limping to the lobby and front counter no concern for my pain whatsoever. Then they send me on my way with crutches and just leave me don't open the door anything another patient seen my struggle and helped. At the counter they forgot my doctor not when I asked they told me go ask someone else like seriously?!?

Got to south side urgent care right at 9a, there was me and 2 other ppl waiting to get in the…read morebuilding and the doors were all still locked and the reseptionist was sitting at the desk and didn't unlock the doors till almost 905a and was rolling her eyes and had an attitude.Checked into the kiosk since I checked in online then went to the rece and told her what I was there for and she was giving me attitude. I don't think I'll be coming back to that location any more even though it's the closest and after. the 2 ladies I delt with once I got called back were awesome with me.

I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

If I could give Okemos Urgent Care zero stars, I would. I called ahead before coming in,…read morespecifically asking if they were busy, and was told it wouldn't be a long wait. That was an outright lie. I sat there, in excruciating pain from a scratched cornea, for over an hour and a half, barely able to keep my eye open. And just when I thought my turn was finally coming, I was bumped back further because a mother with a vomiting baby took priority. I understand triage, but at that point, I had already waited longer than anyone should in an urgent care setting. To make matters worse, when I tried to cancel my appointment and leave, I could not get the attention of a single staff member. I waved, I stood up, I even tried calling from inside the waiting room--nothing. Their complete lack of communication and concern for their patients is appalling. This place is an absolute joke. If you actually need urgent care, go literally anywhere else. I wouldn't wish this experience on anyone.