Very efficient and careful. Pleasant staff. Easy to make appointment with a phone call so you…read moredon't have to wait more than a few minutes.

My daughter is a student at MSU and went here tonight. Was basically told that it is normal to be…read moresick all winter...wtf? Woman she saw should not be working there. Won't go here again.

I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

If I could give Okemos Urgent Care zero stars, I would. I called ahead before coming in,…read morespecifically asking if they were busy, and was told it wouldn't be a long wait. That was an outright lie. I sat there, in excruciating pain from a scratched cornea, for over an hour and a half, barely able to keep my eye open. And just when I thought my turn was finally coming, I was bumped back further because a mother with a vomiting baby took priority. I understand triage, but at that point, I had already waited longer than anyone should in an urgent care setting. To make matters worse, when I tried to cancel my appointment and leave, I could not get the attention of a single staff member. I waved, I stood up, I even tried calling from inside the waiting room--nothing. Their complete lack of communication and concern for their patients is appalling. This place is an absolute joke. If you actually need urgent care, go literally anywhere else. I wouldn't wish this experience on anyone.

I was very pleased with their services and care; I had come in about a possible sinus infection and…read moresetup an appointment online the day prior. Julie was very thorough in communicating to me about me copay and helping me take care of insurance and financial aspects of my visits here. Kevin was nice and direct when asking me health related questions to streamline my visit for me. Edona was helpful in prescribing necessary medications for my sinus infection and helpful in suggesting little tips and tricks to help alleviate my sickness. Overall visitation was kind and professional - would recommend this urgent care to others.

Not good at all for pain. Very unprofessional and inconsiderate; no care given whatsoever.read more

The first three times I came here, I had pretty good experiences. The fourth time, though, was a…read moredisaster. First, while I was waiting, another patient came in with a pretty serious laceration of the hand. Rather than take that patient into an exam room, they conducted triage standing in the doorway from the waiting room to the treatment area. Left bloody bandages lying on the carpet despite there being small children waiting in the area. Then, after being examined, I was assured they would send two prescriptions to my pharmacy. More than 24 hours later, they hadn't sent them, so I called to follow up. I was assured they would be sent "within the hour." Four hours later, still nothing, so I called again, only to be told they couldn't find any records of prescriptions to be submitted. Got a feeble excuse that the doctor on call can't follow up on what the previous doctor prescribes. To me, that's borderline malpractice. Any healthcare institution has to maintain adequate records so that if there's a problem downstream, they can trace the logic back to the diagnosis. NOT IMPRESSED...! And yes, I'm still waiting for a call back.

I would avoid going to Lansing Urgent Care at all costs. They have a policy where they stop taking…read morewalk ins 30 minutes prior to closing. That's totally fair and I understand why. However, in practice that rule is applied to whenever they want it to. I stopped in for a rapid covid test 45 minutes before closing, fully aware of their policy and was turned away. The receptionist was very rude and told me that they can deny any service at any time and that they were not going to test Me at that time. Now, I'll go somewhere else to go to tomorrow and I will never "bother" Lansing Urgent Care with my business ever again.

PS: If you're going there for an x-ray, call ahead. I was there twice when they were unavailable…read more It would have been nice for a notice to be on the front door, not inside.

The website has no updated hours, the phone number doesn't work, and masks are required. I show up…read moreat 6:08am to full parking lot, and my place in line is 7:10. Their waiting room is run down and gross, but a mask will keep you safe from everything you touch, like the kiosk that you sign in on . Maybe this place wouldn't be so busy, if they opened up smaller facilities in more areas, or offered blood draws at their redi care facilities. KG