I went to this urgent care for the first time. I scheduled my appointment online, I was seen within…read morereasonable amount of time from scheduling. This is the first urgent I have been to in a long time that actually cared. They were not rushing me out the door, they took their time to help me. 10 out of 10 recommend. Everyone was so kind.

I had a great experience. The provider was friendly and provided clear answers to all questions.read more

This place is the epitome of efficiency. Very clean and well-kept, professional staff, wait times…read moreare minimal. Always impressed and wish more medical establishments had it this together.

I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients

I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

We've never had an MRI outside of Bronson, in our family, but are very impressed with KNI, which is…read morelocated across from Borgess on Gull Road. The staff is fantastic! From the initial phone call for scheduling to the check in and MRI tech, everyone was kind, pleasant, and truly helpful. The building is handicap accessible and has a nice waiting room (although, as with every waiting room, I wish the tv was quieter). Best of all: an OPEN MRI is available! FINALLY!!!! Thank you, thank you, thank you. :)

I went through hours of getting a MRI scheduled. All was set for tomorrow until early this morning…read morethey called and cancelled me. They have the equipment to do the MRI but their radiologist doesn't want to take the time. I've done blood work etc. for the MRI. I'd not agree to have anything done in their radiology department ever after this experience. Terrible service & language barriers to top it off.

I always get the best care at the Grass Lake facility. I like the new Doc but they lost a lot when…read morethey lost Dr Moore.

I had a vague sort of concern that was difficult to diagnose or verify (PJI), and everyone…read moreconcerned did their best to listen and address it. Follow-up suggestions were very helpful.

Not good at all for pain. Very unprofessional and inconsiderate; no care given whatsoever.read more

They let us in after responding to COVID questionnaire and temperature taken. All covid safe…read morepractices enforced. They kept cleaning the seats after each patient. Though all the safety measures are instituted, I did not feel safe as it was little crowded. I was waiting to get out of the facility ASAP. Friendly staff and easy to park.

I have had quite the year in terms of doctors and medical testing and imaging, and I have to say;…read morethe Beaumont imaging center here in Canton was great. They are organized.. have their stuff together, are friendly and courteous over the phone and in person - and the ultrasound technician was just a really cool chick. Also, if you have a Beaumont doctor the results are typically in, read & forwarded to their office on the same day - which is great if you are worried about something. The office is located in the Haggerty Medical Plaza building which is right by the Lifetime Fitness on Haggerty at Ford Rd/ 275.. it is close to the Hampton Inn hotel. The imaging center is suite 180 on the ground floor.

Very nice staff, great doctor's knowledgeable and helpful. Follow-ups to be sure you're taken care…read moreof.

I had a Colonoscopy in early 2024 and was double covered by BCBS and Humana at the time. Two years…read morelater I got a bill from Digestive Health Institute stating I owed them $555.00 for the anesthesia used. BCBS said they would not cover it because it was over 180 days from the procedure. I feel Digestive Health Institute dropped the ball in the billing to BCBS and I got stuck because of their inadequate billing. If I were you, I would look for a different company!

Only one employee and rude af. Has a warning sign to…read morecustomers, probably why the employee feels like she has the RIGHT to be rude while we are walked like sheep.

This facility takes walkins only--no appointments and yet there was only one employee running the…read moreoperation with a dozen clients waiting for their tests. When I complained about their dis-service to the people waiting I was warned that if I said anything else I would have to leave and would be an automatic fail. So I asked for my ID back and said I would find a more suitable lab. I was told I could not leave or I would be an automatic fail. This automatic fail was brought up as an issue no less than 6 times. This place truly sucks.