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    Lansing Surgery Center

    4.0 (3 reviews)
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    Updated 3 months ago

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    1 year ago

    From start to finish, Heather and Connie Pat Rachel and Carolyn, pre-op team Marah and Michelle and Dr Ross did an excellent job!

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    8 years ago

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    9 years ago

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    McLaren Greater Lansing

    McLaren Greater Lansing

    1.7(67 reviews)
    4.3 mi

    I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

    Horrible care. Daytime staff were great, but the evening staff did not care. The call light would…read morego unanswered for a long time--no staff at the nurse station. Night staff on the 7th floor was horrible. The patient chair in the room was broken; as a result, if you sat down, the chair would roll back, which could cause a person to fall to the floor. The mechanisms on the chair did not work. The toilet did not work, the room was nasty and dirty, and the staff did nothing to keep the room comfortable. The tray tables were extremely heavy; you could not roll them because the rollers were broken. Again, the equipment is not working. The tubing on my drainage tube kept breaking and would go all over my bed. This happened so many times, and they could not fix it. Yet this is a state of the art hospital I would not recommend anyone ever going there I hope this state of the art hospital cleans it act up. As long as I was there, no bath; was told I could not have a shower; call light was put on a bedside table, away from the bed and out of my reach. I was told I needed to tell them (staff) what I wanted them to do to make me comfortable--no compassion at all, and certainly no empathy. Night staff was an absolute nightmare. I was unable to get any staff to walk me through the hall, even though I was told I needed to get up and walk. I had one assist and was told I could not get out of bed without help. This whole stay was an awful nightmare for my family and me. This review is for the hospital night staff, not the doctors on duty. They were fantastic and had difficulty communicating with the night staff.

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    Lansing Surgery Center - hospitals - Updated August 2026

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