When someone comes in for a surgical procedure they are usually there for quite a while. I waited for my husband to go off to surgery and then was headed down to the bar at 1:33pm. There was a lady there and when I asked a question she said "we're closed" I went to cafeteria where I got a coffee with the french vanilla creamers and it was horrible. Later, about 6 I though I would grab something to eat as my husband was still in surgery. Nope, the gate is down and the cafeteria is closed. If I was disappointed at not getting a cup of coffee and a bite to eat, I can only imagine what the people that work there in the afternoon/overnight feel like, or the families that are there with their loved ones into the night. The staff on the 2nd floor were really great though and I am grateful for that. Please do better on the amenities for the people who are there for medical reasons or that just work there. read more

slow slow slow slow waited 10 hours just to get an I.v. Out of my ark that I didn't ask to get put in

I was dismissed from your ER yesterday while in crisis. I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better. read more

McLaren Greater Lansing - Screenshot of 988 call placed from my car in the McLaren parking lot. - Hospitals Near Me - Lansing, Michigan

Horrible care. Daytime staff were great, but the evening staff did not care. The call light would go unanswered for a long time--no staff at the nurse station. Night staff on the 7th floor was horrible. The patient chair in the room was broken; as a result, if you sat down, the chair would roll back, which could cause a person to fall to the floor. The mechanisms on the chair did not work. The toilet did not work, the room was nasty and dirty, and the staff did nothing to keep the room comfortable. The tray tables were extremely heavy; you could not roll them because the rollers were broken. Again, the equipment is not working. The tubing on my drainage tube kept breaking and would go all over my bed. This happened so many times, and they could not fix it. Yet this is a state of the art hospital I would not recommend anyone ever going there I hope this state of the art hospital cleans it act up. As long as I was there, no bath; was told I could not have a shower; call light was put on a bedside table, away from the bed and out of my reach. I was told I needed to tell them (staff) what I wanted them to do to make me comfortable--no compassion at all, and certainly no empathy. Night staff was an absolute nightmare. I was unable to get any staff to walk me through the hall, even though I was told I needed to get up and walk. I had one assist and was told I could not get out of bed without help. This whole stay was an awful nightmare for my family and me. This review is for the hospital night staff, not the doctors on duty. They were fantastic and had difficulty communicating with the night staff. read more

there 6 hours. zero updates. told staff we were leaving if nobody updated us. no response. I honestly think there was nobody there that cared about another human suffering and having pain. as an RN myself I was applauded with the lack of care given to my son. read more

I visited my uncle in the Critical Care Unit at McLaren Greater Lansing (room 511) on Sunday, March 15. Overall, the care on the unit is strong, but I had a concerning experience with one nurse, Jody. During my visit, she was rude when I asked for assistance for my uncle after a bowel movement, and it took about 45 minutes for him to be cleaned and cared for. Later, she yelled across the unit while I was walking away and made comments that felt unprofessional, especially in a critical care environment where my uncle is medically sedated to give his heart a break. When I returned to ask her name, she seemed dismissive and even preemptively said she expected a complaint. I am also an ICU nurse and understand the pressures of a critical care unit, but this behavior did not reflect the compassionate and professional environment I expect from McLaren. I hope the hospital reviews this to ensure family members feel respected and that the unit remains calm for critically ill patients. read more

Worst experience ever in ER! Took my parents (88 and 92) in for diarrhea, they did IV on my mother and ultra sound for gallbladder even though my folks had the same thing...sent us home saying they have diarrhea. Duh thats why we came in. Horrible...wil never go there again. P.S. they were extremely rude at all times. read more

The nursing staff is absolutely horrible!!! Was told by one assistant nurse on my first day that I was Lucky to get any food! And we heard the nurses badgering other patients AND refusing to help them!!!! The Doctors may be great, but the nursing staff and the cooks all need to be replaced!!!! Food sucked was told I would be able to order my meals. BULLSHIT, I never got what I ordered the one and only time they allowed me to order The rest of the time the food was COLD the vegetables were hard or super rubbery, and the chicken was well, looked like it was picked from the garbage and tasted horrible. read more

Emergency services. 24 hours for a bowel obstruction before. Fed me a full breakfast then released me within 15 minutes.

Hard workers poor food :). Staff great . Niece is looking for a good job. Hopefully they pay their staff good ! Clean!

McLaren Hospital - I would NEVER recommend for any reason! My husband has suffered with chronic pancreatitis for years - he was actually diagnosed by a McLaren ER doctor after seeing several gastroenterologists in the Lansing area. My husband averages approximately 2 major attacks per year, even cutting out/down on the processed meats/foods, red meats and alcohol - all "triggers" as he has been advised. Prior to McLaren moving from the old Greenlawn Campus, he was always treated with the utmost care and respect. The doctors even encouraged him to learn his triggers and the medications that suited him, for these attacks. After McLaren moved to their new Campus, everything changed for the worst. The past few times that he has been to the ER, he was treated as a drug seeker, put into a room, ignored and treated very poorly. The last time he went to the ER, the staff would not give him any medications, just one IV and told him that after that was done, he had to leave the Campus - with NO further treatments! They even went as far as to state that he needs to eat and drink as normal - which is definitely NOT the case - with chronic pancreatitis, it is best to fast for several days to relieve the pain - thus the recommendation of an IV to help feel the nutrients that are needed. It is very interesting that even our primary doctor will NOT recommend McLaren as she was also treated very poorly, and SHE IS A DOCTOR! The standard Yelp Review response from McLaren of "XXXX, we're sorry to see a review like this. We encourage you to contact our Patient Advocate at 517-975-8506 to further discuss your concerns about your visit. Thank you" is no help whatsoever as nothing has or will change. Again - I would NEVER recommend McLaren Hospital. read more

obviously going to the hospital is not fun but i went in may 14 and two ladies checked me in and they smelt really good and they were very sweet , as i was getting testing done a guy , nicholas came to blood test me and he was automatically a very sweet and funny guy . He was talking to the other nurses and was ready to work and everything . His energy is super high and he was just an amazing person !! read more

Sadly both Lansing, MI hospital Emergency rooms have horrible care. My mom was in the ER admitted, but no beds, they never offered her food. 27 hours NO FOOD! They had food she couldn't eat, but offered her nothing she could eat. They gave her a bag of chips. 2 hours later she received dinner, and it was luke warm. This is not the way to treat sick people. If there was another hospital, within 10 miles we would go to them. ​ read more

We went to the new mclaren ER with my 85 year old mother who had had several falls and who had a bleeding head laceration. The physician we saw was rude and short tempered. Staff was courteous but aloof. Only one tech seemed even remotely friendly. The doc saw my mom when she came in and again right before we left. His attitude was brusque and he did not communicate well at all. My mom felt that he was somehow angry with her for some reason. We were left alone in a hospital room for hours. When the doc finally came back to tell us that he scans were negative but he wanted to admit her my mom elected to leave against medical advice, and he seemed disgusted that she would make this choice and it showed in his attitude. They couldn't get rid of us fast enough once that decision was made. I would NOT return to this ER EVER AGAIN! read more

The hospital has a serious food delivery system problem unless you're related to a prison style food that you're not you have the right breakfast food Food if you're diabetic this food service may kill you no spicy over peppered and they do not deliver the correct food order they need a lot of help with their food service before someone dies asap read more

I'm not the type to leave a review for most stuff but this place is absolutely trash. It takes 10 hours to get seen even if there's no one in the waiting room. I've been to a lot of hospitals and never have I seen one be so unprofessional with there patients. I saw an elderly man literally laying on the floor gasping for air for hours and the nurses and doctors just ignored it like he was ok. Once again this is a highly unprofessional hospital don't let the fancy looking building fool u. read more

My brother had been admitted to the ER. I'm in Virginia and was trying to find out the status of my brother. I start talking to a nurse who then claims I'm yelling at her and she's going to hang up on me, and proceeded to tell me she can't tell me anything about my brother due to HIPPA, not even tell me if I should come home. Kind of funny because during CoVid when my brother was admitted for it they were more than willing to talk to me about his condition without getting into specifics. The nurse I talked to was unprofessional, lacked any kind of sympathy and had no compassion. If this is the type of individual they hire to represent their institution they are just as abhorrent as she is. read more

I delivered my baby here and I had such a great experience. The staff went above and beyond to take care of the baby and I. They also gave us a bag of things for both baby and mom, offered photography of baby, and they sent a card with personal notes from the staff congratulating our family. Seriously, they were awesome! read more

McLaren Greater Lansing - Hospitals Near Me - Lansing, Michigan

Scott D. is really good at saying call your Patient Advocate at 517-975-8506. Could not a recording do this? Scott D.'s response is typical for this Hospital. Pass it on to someone else. read more

We do not live in the Lansing area and this was our first experience with McLaren Greater Lansing. We were there to visit a friend who was a patient there. There was adequate parking available and there were two clearly marked entrances for patients and visitors with the emergency entrance in another area. So we parked and walked in the visitor entrance. We had the room number we were looking for and immediately inside the entrance we saw an information desk so we stopped to get directions. They were friendly and helpful in getting us heading in the right direction. We stopped at the elevators and as we were waiting, a member of the medical staff told us where another set of elevators were that would get us there quicker. Once we arrived at the right floor, we started out by following the signs for the room number we were seeking when the room numbers seem to be out of sequence so we inquired with another staff member who help us get to the room. The room our friend was in was a normal sized room with normal amenities. While we were there, we observed the interaction they had with different doctors and nurses and they all appeared to be respectful, knowledgeable, and competent. The hallways and general facilities in the hospital appeared clean as you would expect. Purely as visitors we left with the impression that McLaren is a decent medical facility. read more

The people that work there are very caring. They care about the patients and the patients family too. The critical care unit is great. The doctors and nurses are very attentive and informative. They always ask if we have any questions after they explain everything to you. They take their time and as much time as you need to understand everything that is going on. The Palliative care person is relatable and kind and extremely caring. They are a big help to us. The posted photos are not of this hospital. This hospital is new built in 2021 and started operating in 2022. read more

My experience was good medically but the music in the waiting room is WAY too loud. (Women's imaging center)

mclaren would not let me know my financial responsibility for a mri what other greedy business makes you commit to total financial responsibility before knowing if you can afford it they told me to do my own figuring of which im not capable right now read more

I got here at McLaren emergency at1 pm an I have a blood clot in my left leg. Very serious I would think it is now 11:41 pm and I'm still sitting in the emergency room. Know on come to you in the emergency room to see if your still breathing I realize all hospitals are short staff but a blood clot is life threatening I don't recommend this as I haven't even had a Doppler done or pain medication clot is showing in blood work Unbelievable Ended up getting released at 5:30 the next morning. With a superficial blood clot. I felt I should have had immediate attention as we all know blood clots are very dangerous. But not dangerous to McLaren Hospital. And on top of that I get a generic letter from McLaren the same letter they send everyone McLaren needs major improvements perhaps they would hire me to get things straightened out read more

This was the worse experience and most uncaring and unprofessional group of medial "professionals" I have ever experienced. We were in the ER for 7 hours without a blood test, no fluids, 103 fever and no diagnosis. Then told us we were being moved to the lobby while they triaged the other 30 patients in the lobby. Again, without a diagnosis, fluids, pain relievers, nothing. 2 nurses on duty, one NP. They were way over their heads and lacking in the skill to even identify the obvious. We left and went to another ER, where we were diagnosed with a terrible kidney infection. NO ONE at McClaren even listened when we told them of back and abdomen pain. Even an EMT told us to leave and find another hospital, that is one of the worse in Lansing. Stay far away!! If I could leave a negative star I would read more

Labor and deliver department is wonderful. Kind staff and great drs! I had to come in after being in an accident and they were so quick and attentive. read more

was scheduled to come in at 5:45 for MRI, my appointment was at 6:15 but they said I had to be there early to fill out paperwork. I waited in the waiting room for over an hour and they told me 20 minutes more!! if you're late for an appointment a doctor charges $25. they should pay you $25 if they don't get you in on time! read more

Was in ER for chest pain and high blood pressure. It took hours to be put on a heart monitor and the physician was short, rude and disrespectful. My husband cut him off and said look we just want to make sure my wife is okay!! Felt like we were bothering him showing up for chest pain. Terrible invalidating shaming experience. read more

I was seen at the breast health clinic for a 3D mammogram. Everyone who helped me was pleasant and thorough. I appreciate that at 8:00 in the morning! read more

After my horrifying experience, I'm not sure I'll ever be back to McLaren. Of course, if they are the only ones that can help me, I'll eat my words. My appointment was for a mammogram. I was checked in, waited for a few minutes, and was called back fairly quickly for the diagnostic test. I was given a gown to change into and shown the door to go through to enter the testing area. The gown was worn and thin and much too SMALL! It didn't close in the front. The gown was not what I expected from a new facility. When I walked through the door to the testing area, the door on the other side of this small room was wide open, and people were walking by. My boobs were hanging out because of the size of the too small gown. The technician was nowhere to be found. She came back in the room after a few minutes, maybe 4-5, and said, "Oh, you're ready." I asked her why the door had been left open and told her that a door that led out into the hallway should have been shut. I was pissed and embarrassed! Next as the tech was centering me in front of the machine and taking my less-than-covered boob out of my gown, another person walked into the room from yet a different door, and said, "Oh, I'm sorry I didn't know anyone was in here." Then, instead of leaving, that person and the tech had a brief conversation that went a few minutes and the person that had interpretation my scan left. What the heck! Finally, i decided instead of letting this go, I had a conversation with the tech at the end of my appointment about needing bigger gowns, no interruptions, and no doors left open. She giggled, thinking it was funny. Then she realized I was serious. She told me there were larger gowns available, and next time, all I needed to do was ask for one. From, Mad I went to McLaren read more

I took a family member to the emergency room in this hospital. I believe they violated patient privacy by asking "what's wrong with you" in the open waiting room. We waited 5 hours before a doctor was seen. ... also the yelp PR messages are hilarious "cut and paste" template messages. Seriously, McLaren get your $#!+ in order. read more

This is a mess. They took 84 minutes to register me with no one else in line. They couldn't find my doctors' requisitions for blood work. I waited 20 minutes for a blood draw ... again, no one else in the lab or in line. At least a dozen phone calls later, my doctors' had not received the blood test results. So a personal third visit finally captured it 4 weeks later. Then I called the ER to find out how long I might wait to have an ultrasound for a life-threatening problem. I was told that they don't provide wait times over the phone! However, if you are hungry ... and don't need medical care ... try the salad bar and egg rolls in the over-priced cafeteria. The food items are the only known elements in the hospital with a 4* rating. read more

Went to the emergency room with two people in it. Registered and was led back a shortly after. Waited about hour to be seen which I expected. Told me I needed an X-ray. two hours later I received that. Again I was cool with that. Sent me back to the waiting room, and three hours later they sent me back to a room. Now my pain level is down from 8-9 to 5-6, because they gave me a shot and a pain pill 5 hours earlier. I sat in the back room for another hour, nothing. I walked out of the room and said have them send the information to my address. The nurses laughed and said ok goodbye. Then as I was walking out the door, they said hey what's your name. I've never seen such a lack of care or professionalism in my life. I'll make sure I tell all my GM brothers and sisters my story, and to go to Sparrow . read more

Breast Care Center I was told by the woman who took my back to the room, that I should not be getting a mammogram because of my age, I didn't matter that I had a doctor referral or that I have been working with Blue Cross in advance and that my doctor shouldn't have even sent me. My 3 generation of breast cancer family history does not matter. (yes, the lady literally said this). The tech told me she was going to find the radiologist to she wouldn't have to do the mammogram and left me there standing in the room topless. She was unable to locate them so her response was "guess I'll just do it". I haven never been more humiliated as this was my first mammogram. I felt 100% shamed by the woman. I am there for preventative measures and maybe to save my own life and she made me feel like I was wasting her time and that I didn't matter. I even called Blue Cross before I went and thought I had everyone order. I though I was doing the right thing. I received results and the radiologist actually recommended that I receive yearly MRI mammograms. I emailed feedback twice and took a survey explaining my situation and have not received any communication from them. I hope other people have not had this experience... I would hate for someone to stop getting annual mammograms and put themselves at risk because of the judgment. read more

Worst hospital ever! Watch out for this hospital. They are only out for your money and get it anyway they can! Rip off artist to pay for this new building. Very rude billing rep. I am paying $400 service I didn't even need. They are severely understaffed. And no one knows anything. This hospital will go under before it can pay their enormous building cost. But they'll try by over charging you! read more

If you have severe pain or an emergency, DO NOT GO HERE. Seriously hurt and injured people waiting 5+ hours in the waiting room, rude undertrained staff read more

McLaren Greater Lansing - Hospitals Near Me - Lansing, Michigan

How can I set star to Negative billion? not just star 1 or -5 i mean -billion. You guys are so horror! Don't say you're sincerely apologize I read all post below you enter very same word by word all I know you copy and paste. What happen? Last Jan I went hospital. They wont let me go in rooms they make me to stay in lobby in extremely uncomfortable chairs. Of course they're after for $$$$. I'm deaf. I require interpreter. I refuse accept VRI because they always make mistake or frozen up. I will never forget, Interpreter said "say again cant hear you?" doctor walk toward me and start screaming at me. Interpreter is one who cant hear doctor *SMH* They repeat say it's against their policy to get in person interpreter. I called it b---crap! Because, it's in ADA laws Deaf have right to ask in person interpreter or choice prefer interpreter. I even spend overnight for all week. I had hard time. there and Nurse screaming at me for not using voice chat when i press for call nurse. There's big writes "Patient is Deaf" on the door. they don't even bother read it. I'm already in processing with Lawyer. I'm going suing McLaren Hospital for their cruelty, their disrespect, their Discrimination. | I will NEVER recommend anyone going McLaren Hospital. I would recommend everyone going to Sparrow Hospital. read more

As a parent and as an individual with an elderly parent, I am long familiar with long ER wait times. But the experience we have had twice this week in that ER is beyond reprehensible. I don't know what the exact source of the problem is - but there is a serious disconnect somewhere in that entity of the organization. They need a serious intervention with not only waiting times but communication with patients overall period. Literally every process is a separate process. We were literally brought to a room. The employee led us back and said "We're going to go right in here." And then dropped us off and didn't come in, she totally disappeared and we didn't see anyone for 45 minutes. Then Dr. Otto came in and let us know that we were being discharged. He was very through and appropriatly explained everything. But after he was done talking to us, he said "Give me a few minutes guys." He went to talk to someone else in another room and nobody came for 55 minutes after it was "Give me a few minutes guys." And this was to be discharged. We had at that point reached 1 in the morning. This went on for every process, triage, various tests.....your told " Very shortly".....or "Not much longer........and then they disappear for a long extended period of time. I think maybe Dr. Otto was maybe trying to run things like an assembly line - it doesn't work. Dr. Bantan was the Dr. on the other night we were there. He also reasonably explained things. He actually acknowleged and apologized for the waiting time (we were there at 2 and not out until 11). And he said it's not normally like this.....YES IT IS ! There is a serious problem with waiting time and communication with patients. I hope your staff is giving feedback or someone is looking at how bad this really is. Something needs to change. We will not be back. read more

I don't where they get the 38 minutes as a visit time. I have been there a number of times this year. Each visit has on average taken 4 hours. 38 minutes might the time it takes to see the triage nurse. read more

This emergency department is your best bet in Lansing. Very professional staff and quickest turnaround.