I have worked in the medical field for quite a while so Im pretty picky when it comes to who I see…read moreas my primary provide. Pa Nhia Yang-Murray has been a God send to myself and to my family. She never hesitates to call back or answer requests promptly. She is also very kind and compassionate, she has a great bedside manner, which is not easy to find. She is very knowledgeable and I would highly recommend her. I have never had to wait long to see her, but she does not rush you out. The office staff is very professional and great at their positions. The front end is well organized which makes the visit flow well.

Let me begin that I think staff does a great job. Lab on site as is xray…read more Had a good relationship until this year when my husband had back surgery , could drive and his schedule was erratic. I had to 1 appt and they claim I canceled another because husbands appt was running late and he had no control. Trying to cancel appts and try to reschedule and somehow this did not meet their requirements. They fired me from the whole practice as I supposedly ruined the doctor patient relationship although I had never met him. I had not had to cancel in an emergency situation in the 3 years I had been treat by a PA. They sent me a bill. Since I was fired, they sent me a letter referring me to the 2 big hospitals in town.

I take my children there. Dr. Ali is very nice and competent physician and my kids and I love and…read moretrust him. We can't be any happier. I 'd highly recommend him.

In the current world of prescription-pushing, money-hungry, careless medical services that are…read moreavailable to EVERYONE (not just the richies), Dr. Spalding is a breath of fresh air. She is friendly, really listens to her patients, goes out of her way to avoid prescribing medication when any physical, herbal, or other solution is available. Many of my friends, colleagues, and various people I have met are patients of Dr. Spalding's and they all have rave reviews too! I have heard tons of horror stories (not all were actually HORROR stories but you know what I mean, bad/rude/annoying experiences) from people about their doctors, never have I heard one about her; and since I am already a patient I don't have to worry about trying to get on her new patient list- I've heard she's booked solid! But if you are looking for a new family doc for yourself or your family, trust me that she is definitely worth giving a call- and if need be, a wait! Dr. Eaton, another doctor in that office, is also fabulous- if Dr. Spalding's patient roster is indeed full, you would be just as smart to try and get on Dr. Eaton (also a female).

My mother was a patient here for a long time. She is now in assisted living and needed her medical…read morerecords for her no Hospice care. They charged me $25 for these, I think that is insane. What poor service

Portal is hard to send messages. No responses. My PA is not on their that wrote my script. The…read moremessage went to another PA's ox and she never contacted me. I haven't been able to reach her in 2 weeks. Their phone is constantly busy daily. I have to drive there to get my script adjusted. Also, they posted scripts I never filled on my portal, diagnosis innacurate and had to be changed.

For a long time Dr. Trinh Nguyen was my primary physician and I was satisfied. Dr Nguyen retired…read moreand, as far as I know, Dr. Marie Sagan-Yaweh is the only physician currently in that practice. I've not been at all satisfied with her. The people who answer the phone and the receptionists are great. You would be hard-pressed to find any better. But I've had mostly bad experience with Dr. Sagan-Yaweh and others on her staff. Apparently McLaren started a new computer system in July 2018 and that hadn't figured out how to use it as of February, 2019. My records were not up to date, and it caused unnecessary delays in getting me scheduled for PT and did not prescribe the right meds. When the person responsible for referral send me to a physical therapist, she said it was McLaren, but the phone number she gave me was for Sparrow PT. The phone number she gave for me to the therapist was a phone number that I dropped years ago. Then they messed up a prescription for my Fibromyalgia and they did a half-baked job trying to fix it and, bottom line, they didn't fix it, only because the person who coordinates prescriptions was apparently too lazy to call the pharmacy of my prescription insurance company. The doctor is curt, seems confused with her computerized records system and won't prescribe meds that Dr Nguyen had no problem with. If you want good primary health care, I recommend you don't go to McLaren McLaren Greater Family on Pennsylvania Ave. in Lansing.

Cooper has been my doctor for over 25 years, always good care. I have followed him through 5 moves…read more Nurse Ester is a great person.

I feel bad giving one star to a medical institution, but I cannot praise this place whatsoever. My…read moregirlfriend started going here when we moved to Lansing as it was one of the only places that would accept her insurance (A free service for low income patients). They were reasonable with cheap co-pays and such and it seemed like a fine place at the time. Things have been going downhill quickly though. Since her insurance changed, it seems like 3 out of 4 visits, she's not even seen by her regular doctor but an intern/doctor in training. This would be fine if we weren't still expected to have a co-pay or knew about it at least in advance. Her appointments will be with one Barry Saltman and when she gets there, she's greeted by a new doctor who knows nothing from the notes made on her previous file, asking her to fill out forms asking what she's been asked before and questions about a diagnoses Dr. Saltman already performed. I'll get text messages from her as she's been put on hold by the learning doctor saying she's almost in tears from how frustrating it is to have someone unfamiliar with her situation every time she comes back here. Another thing is that on her last visit where they also gave this intern doctor, she asked repeatedly if she could talk to Dr. Saltman and was told he wasn't in today several times. Then they gave her a new prescription and on the pad, his name was circled and his signature was on it. So either this doctor is handing out blank check prescription pads which seems highly suspect and possibly illegal, somebody is forging his signature which is INCREDIBLY illegal, or he actually was there and having the interns lie for him which is just rude. They also sent us a bill for some tests they ran that we never asked for. The doctor just decided one day "I wanna run these blood tests on you today" without any warning. Then we tried to pay it through the mail by giving them our card information on a bill statement (It was an option on the bill). It's been over a month (Close to two months actually) and they haven't taken the payment out yet. It's making me really paranoid and I'm close to having her debit card cancelled and just paying it over the phone if it's even an option. When we call the office, they tell us they don't handle that stuff but they can call the billing department and have THEM ring US back. Then they asked for her contact info which is already on file. Nobody at this location seems to have any idea on how to process anything and it has become incredibly frustrating every time we go back, and I'm pushing my girlfriend to find another provider covered by her insurance. Another grievance with this place - my girlfriend in her time going here on repeat visits one time had shown up on time for an appointment. ON TIME. The doctor was very late seeing her - about twenty minutes. When she asked the clerk what was going on, she was scolded and the clerk accused her of being late to the appointment. She explained she wasn't and she had her card the clinic gave indicating what time her appointment was at. The clerk continued scolding, saying that she is expected on all visits to be fifteen minutes early to the scheduled time and that since she was not fifteen minutes early, the appointment was bumped for someone else to go before her. What clinic does that? If you want someone to be early, schedule them early. For the record she was never told this and it was never established to her as a "rule." Now we have to work on THEIR time and anytime they give her an appointment write it down on our calenders as fifteen before. It's kind of ridiculous that they can't just say what they mean and blame the patients when they're not clear on what they ask of them. On top of this, they're always messing up her prescriptions, either by not indicating the new dosage that she's supposed to get or not sending it into the pharmacy when they say they will, and it usually requires scheduling another appointment with them. If you have to go here, I'm sorry. If you can avoid it, please do. We've had better care from anonymous doctors at an urgent care clinic than we have with the repeated visits to Care Free.