Good doctor. Lousy billing company. Finally switched doctors because the billing department…read morestarted giving me medical advice, demanding I drive a half hour to their office to give them 87 bucks. Obnoxious. Capital Area Medical seems to control a lot of doctors in the Lansing area. They set up appointments, decide who gets to transfer their medical file, and which patients to 'ban' from going to their doctors for 'nonpayment'. I am on that list. I got so pissed off at them for the drama on the phone that I decided to find a doctor close by who DIDN'T use this billing company. Yes, I would have paid the 87 bucks by the 1st of the following month, but the female who answers for Lansing and Mason decided to throw a temper tantrum, pretend she talked to the doctor 'about my situation', and in general showed herself to be a vindictive, petty, drama queen. She even called and told me I 'wasn't allowed to transfer the medical file' to another doctor who uses her services. So Dr. Laurain personally made sure my file got to my new doctor who was not so far away. Sorry doc, but I hate your billing service, and we know I lived too far away to come in regularly like you pointed out I should. Meanwhile, Dr. Laurain, you need to have a talk with the company who waited NINE MONTHS to bill for my last visit. What was she doing besides making nasty drama ridden phone calls? Doing her nails? Hopefully you changed billing companies in the last year since I called. Meanwhile, I recommend the doctor. He's good. He doesn't make you wait forever for an appointment. Worth a little drive once in awhile.

No drive thru, they stop curbside at 5, forced to walk in and scripts are never ready ~always an…read moreexcuse why they are not ready.

I had a colonoscopy done here recently and it couldn't have gone more smoothly. This was my third…read moreand this facility is far and away the best. Everyone here is friendly, professional and speedy. The nurse who started my IV did it in the hand which is a difficult and usually painful place to put it. I hardly felt it all, which is amazing! What a pro! The next day I could hardly see where it had been located. The nurse anesthetist came to see me as well as the other nurse in the procedure room and the doctor as well. My husband and I have been in several surgery centers and it usually takes forever (I'm talking hours) for the physician to see you after the procedure and discharge you. Not here! They are so busy they have to be efficient to stay on time. My procedure was at 8:30 and I was discharged at 9:35. Unbelievable! We will be back.

First colonoscopy here and I was impressed from the receptionist, nurses, anesthesiologist, doctor!…read moreAmazing care and service. Best place!

Not sure whether the review from 2018 was for this office. This is a cardiology office, not primary…read morecare, and my family and I have had good care. When my Dad, who was 99 years old at the time, wanted to find a new cardiologist, we took him to this office. The doctor and physician's assistant my Dad sees have both given ample time during visits, and the entire office has been quite responsive.

I unfortunately tried this practice out, due to its location being closer in the area. I have been…read morediagnosed with Cancer and this practice has been beyond difficult, and they do not cooperate or comply with my oncologist or radiation Doctors. In the mist of all these series life changes I had a fall, they never put in a referral to a specialist and said it wasn't broken. which it most certainly was, resulting in surgery. They also never submitted any of the documentation I provided needed for my ins company so that I was dropped. all while I was going through Chemo. They are horribly understaffed and beyond rude. I hope anyone who is considering this practice values their health, because they sure do not! "makes a lot of sense for a medical practice?" The Manager is beyond rude and violates Hippa on several levels. when you need to make an appointment the receptionists will actually decide for you if they think its necessary, after at least a 45 min wait. I am currently going through legal action because of the complications they have brought to my health. I write this to bring awareness to those who need proper medical care, but talking with many of their patients who feel as I do. I am quite certain you too will find yourself here shortly.