I arrived 40 minutes early for my appointment. Sanitizing lotion was readily accessible. The Staff…read morePerson at the front desk acknowledged me right away and greeted me warmly! We had a moment of confusion concerning my gender, but the Medical Staff was only unfamiliar with my paperwork dilemma. ("Is this an Insurance form or a Medical Form?" is the sort of question a Non-Binary person has to ask when there is only a binary checkbox and it is almost never labeled with the correct terminology. Obvs, nobodies fault stuff like that happens all the time. :) The Medical Assistants were all quick, efficient and genuinely pleased to be of service! They got me in early for my appointment too. I won't say my Doctor's name, but they were openly and respectfully curious as to how they might be of service to a Transgender Person, when so often the past told a different story. :( My Doctor addressed my every concern and meeting with them was very pleasant. The fish tank next to the check-out desk has an _Actual_Literal_Sea_Urchin_! They are very black, except for their orange rude part, and about nine inches across. The Staff Person at the check-out desk was friendly and enthusiastic! They walked me through every step of the check-out process with a smile! The Medical Assistant thanked me for coming in today! I am totally 100% assured that they will follow up with me at every opportunity and that our relationship will continue to be successful and pleasant.

Wrong prescription was sent to pharmacy…read more Was on hold for a total of two and a half hours, to be told a nurse would call me back. She never did, went there the next day in person and spoke to a nurse practitioner (Beth)who changed the prescription. Her attitude was horrible, told me I was rude for asking to speak with someone in person. She said that my situation was not an urgency, and that it was rude to show up in person to ask for the correction to be made. Then she went on to claim that the reason behind their ineptness was lack of employees. Let me be frank, she is an awful person with a passive aggressive attitude who should not be allowed to speak with patients. Please avoid this place

I had a colonoscopy done here recently and it couldn't have gone more smoothly. This was my third…read moreand this facility is far and away the best. Everyone here is friendly, professional and speedy. The nurse who started my IV did it in the hand which is a difficult and usually painful place to put it. I hardly felt it all, which is amazing! What a pro! The next day I could hardly see where it had been located. The nurse anesthetist came to see me as well as the other nurse in the procedure room and the doctor as well. My husband and I have been in several surgery centers and it usually takes forever (I'm talking hours) for the physician to see you after the procedure and discharge you. Not here! They are so busy they have to be efficient to stay on time. My procedure was at 8:30 and I was discharged at 9:35. Unbelievable! We will be back.

First colonoscopy here and I was impressed from the receptionist, nurses, anesthesiologist, doctor!…read moreAmazing care and service. Best place!

Just moved here and have seen a few departments at ERMC. They all seem very kind and professional-…read morethey really go out of their way to help and make you less stressed about being there. Nobody likes going to the doctor. I enjoy the conversations with all of the staff and doctor's and they seem like they really really care. Highly recommend.

I have been going here for 50 years. If I have a choice, this is always my first choice. I have…read morealways received, prompt, courteous and competent service. They go out of their way to ensure you receive the proper care; and there is rarely a wait. If there is something beyond their capacity, they will not hesitate to refer you. They know the best place to refer you so that you receive prompt care. I get all of my testing done there without the horrendous wait that other facilities experience.

Not sure whether the review from 2018 was for this office. This is a cardiology office, not primary…read morecare, and my family and I have had good care. When my Dad, who was 99 years old at the time, wanted to find a new cardiologist, we took him to this office. The doctor and physician's assistant my Dad sees have both given ample time during visits, and the entire office has been quite responsive.

I unfortunately tried this practice out, due to its location being closer in the area. I have been…read morediagnosed with Cancer and this practice has been beyond difficult, and they do not cooperate or comply with my oncologist or radiation Doctors. In the mist of all these series life changes I had a fall, they never put in a referral to a specialist and said it wasn't broken. which it most certainly was, resulting in surgery. They also never submitted any of the documentation I provided needed for my ins company so that I was dropped. all while I was going through Chemo. They are horribly understaffed and beyond rude. I hope anyone who is considering this practice values their health, because they sure do not! "makes a lot of sense for a medical practice?" The Manager is beyond rude and violates Hippa on several levels. when you need to make an appointment the receptionists will actually decide for you if they think its necessary, after at least a 45 min wait. I am currently going through legal action because of the complications they have brought to my health. I write this to bring awareness to those who need proper medical care, but talking with many of their patients who feel as I do. I am quite certain you too will find yourself here shortly.