Dr. Morgan is very family oriented, kind, good hearted, and knowledgeable ! I highly recommend him.read more

If you need help with any health issues give Doctor Morgan a call. He has helped me so much when I…read morewas Floxed and later with my Adult Autoimmune Enteropathy. He has helped both my parents and my wife just became a patient. If you are looking for a natural approach give him a try.

When someone comes in for a surgical procedure they are usually there for quite a while. I waited…read morefor my husband to go off to surgery and then was headed down to the bar at 1:33pm. There was a lady there and when I asked a question she said "we're closed" I went to cafeteria where I got a coffee with the french vanilla creamers and it was horrible. Later, about 6 I though I would grab something to eat as my husband was still in surgery. Nope, the gate is down and the cafeteria is closed. If I was disappointed at not getting a cup of coffee and a bite to eat, I can only imagine what the people that work there in the afternoon/overnight feel like, or the families that are there with their loved ones into the night. The staff on the 2nd floor were really great though and I am grateful for that. Please do better on the amenities for the people who are there for medical reasons or that just work there.

I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

I've had pretty good care here when I'm in a pinch and can't get into my doctor. This last time at…read morethe Okemos location was the worst. I don't know if Sparrow is desperate, but apparently, they are hiring whomever off the street. I saw Emilia Ivans, PA-C. When she walked in, she seemed like she was afraid to touch me. She didn't make eye contact, and made everything feel awkward. Don't get me started on testing me for strep! It was by far the worst exam I've had. So bad, that when she stepped out, I called to get in somewhere else. I also felt cheated that I still had to pay for the "exam." I understand these kids have to start somewhere, but she needs to work on her bedside manner. In my opinion, based on her interactions with me, I really don't think she's ready to actually be seeing patients. I'll go to Fast Care again- but I think I'll drive farther to go to the Frandor location.

I came here today and I was very pleased with the friendliness of the medical assistant and the…read morenurse practitioner I felt like they both really cared which is what you want your not feeling good. She also sat down next to me and explained every medication and she answered all of my questions. The wait time was minimal about 15 minutes which was less than my quoted time. If anybody ever needed to go to an urgent care I would definitely recommend fastcare.

Don't even bother having an appointment. The wait time is just terrible. I'm very disappointed.read more

Total and utter disrespect from the staff here regarding your time, if you're an hour behind every…read moresingle day what does that say about you?

I loved Dr Hengstebeck. It's sad she's left, I wish her all the best in her next chapter.read more

The office phone line is absolutely horrible. I have been trying to contact them for two days. I…read morehave called for a total of 3 hours so far and they haven't picked up the phone once. I have started calling their bosses phone line to try and deal with the situation.

DO NOT TAKE YOUR PARENT HERE!!!!!!!!!!!!!!! worst experience…read moreever! Mom came here with a UTI which either 1 never went away or it went away and came back! She got covid while she was in due to them not taking proper protocol for washing in and out of the rooms. No masks were being worn during this time, letting people in and out of rooms with no masks. Not making people gown up with the virus. The whole place ended up with Covid. People without covid left in the same room as the person with covid. These are our seniors; they need to be taken care of, not left alone to tend to themselves. It is a shame our mom had to get care here! Just now noticing a major rash under her breast from not properly being cleaned or dried. The staff make promises that they can't keep. The staff are rude. There were some that were amazing and helped but the rest of them were rude or wouldn't assist. Mom complained of waiting long times for the call light to be answered and when they did answer they told her not to do that again. That they would be around when they can get it her. They weren't giving meds when they were supposed to, so she was always in pain. Now we don't think she will be around much longer. Another thing, things are dropped on the floor only to be used again. Never wiped off or taken care of. When you talk to administration, they tell you that they are a 5-star place, and they take pride in the place. I have to laugh because this place is not a 5-star place!!!!!!!!!!! I only gave it one because I had to in order to leave a review. DO NOT TAKE YOUR PARENT HERE!!!!!!!!!!

HORRIBLE facility. Huge regret sending my father to this facility. Very small and dark rooms…read more Most of the staff were rude to him and my family. The restroom was nasty dirty. Floors never swept. Dirty syringes on his night stand. Long call light responses leaving him to sit in urine. No one would brush his teeth. His roomie was forgotten in the bathroom several times. Witnessed staff belittle several residents. I could go on and on. Do NOT send your loved one to this facility.

I visited the East Lansing Urgent Care this morning and was impressed with my entire experience. I…read morewas called into the exam room within ten minutes and my total visit was less than 45 minutes from walking into the building until I opened the door to my vehicle. From the receptionist to the nice lady who gave me my "walking papers", everyone I met there was personable, cheerful and efficient. Kevin, the Medical Assistant didn't just ask questions and enter data like so many medical professionals these days. He actually allowed himself to be engaged in some conversation with me. That's a nice touch. Dr. Sina was warm and friendly during his examination and thoroughly explained everything that he was doing. My rib soreness actually was eased by his artful manipulations. I apologize for not remembering the receptionist and check-out lady's names but they were also out-of-the-norm staffers that I have not normally encountered in urgent care facilities on a Sunday morning. Sparrow is doing something right in their training methods and I'll be sure to mention my experience to others.

I came on emergency basis, so I was expecting my bill to be expensive. I did not have my insurance…read morecard with me, so they were really nice about it and told me I can file a claim with my insurance later. I was so busy that I did not have time to do this and paid the whole bill, then forget about it. They sent me 2 separate bills, which was a bit confusing to me, but I paid both. About a year later, Sparrow contacted me and asked to file a claim for me, which I thought was really nice of them. After my insurance went through, they sent me another bill, claiming that they never charged me for it, so I ended up having to pay even more! I graduated and moved home that year, and I thought since I already paid them, I did not keep the bills that I got previously, so I don't remember what was on the 2 bills that I got right after the visit. However, I believed I was double charged because it is weird enough for them to bill me after a year, but it is even weirder for me to have to pay more after my insurance paid for part of it. I'm glad I'm home and don't have to come here ever again.