I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

If I could give Okemos Urgent Care zero stars, I would. I called ahead before coming in,…read morespecifically asking if they were busy, and was told it wouldn't be a long wait. That was an outright lie. I sat there, in excruciating pain from a scratched cornea, for over an hour and a half, barely able to keep my eye open. And just when I thought my turn was finally coming, I was bumped back further because a mother with a vomiting baby took priority. I understand triage, but at that point, I had already waited longer than anyone should in an urgent care setting. To make matters worse, when I tried to cancel my appointment and leave, I could not get the attention of a single staff member. I waved, I stood up, I even tried calling from inside the waiting room--nothing. Their complete lack of communication and concern for their patients is appalling. This place is an absolute joke. If you actually need urgent care, go literally anywhere else. I wouldn't wish this experience on anyone.

We were contacted by the office after this review posted, and once we were connected with the…read morecorrect person, the billing issue was finally resolved to our satisfaction. Apparently, this is an issue specific to Humana (which was our insurance at the time). Sometimes, they request claims be sent to another insurance provider. If the office is not "in network" with that provider, that is where the confusion comes in. There is no way to screen patients for this billing irregularity prior to care being given. My husband and I suggested since this has been on ongoing issue for them with Humana, maybe they need to have patients sign something, or have information posted in their office about this issue so it isn't a surprise for potential future patients. The collections call, which was the catalyst for the original review, was an oversight on their part, and should never have been placed. They saw our overdue account, and made the call without realizing we had been working with them to get the billing issue resolved. They have assured us this has been addressed, so this won't happen to patients in the future. We never had any issue with the care my son received, and since the customer service issues have been resolved, I have increased our star review.

Doc often takes multiple requests/multiple visits to get him to do anything. First time I had cysts…read moreremoved, I had to go for the 3rd or 4th time, refusing to leave if he didn't give me a referral to have the procedure done. There was a student shadowing him at the time, so he did the procedure. He joked about doctors being lazy and only draining cysts instead of removing, which does nothing because they always come back. A year or so later, I went in to have two new cysts removed and instead he drained them (without ever mentioning the change in plan). Cysts were not removed. Same status after appointment as before. When menting this, I got referred to a different doctor to have them removed and a $279 bill after insurance for original appt. No telling what the new doctors charge will be to actually do the procedure. Zero problem with the cost if the procedure was actually done, but it was not. Staff is fully aware and refuses to do anything about the $279 bill for kicking the can down the road to another doctor.

This urgent care facility is very poorly organized and keep patients waiting for long periods to…read moreget help. After a 2- I/2 wait period the first week, I decided to try the online pre-registration for my follow-up appointment. What a joke!! We arrived 15 minutes before our registration time. Three people that came in after we did were called while we waited for an hour. We walked out. They say on their monitor that they are here to help people and our satisfaction is important to them. How can they say that when so many people (obviously, I am not the only one) complain about the long wait periods. I will never go to this urgent care facility again.

I came in after work at about 5:20pm as a walk-in and they were able to see me within twenty…read moreminutes! They were very friendly and fast here. Turned out I had a moderate UTI so they prescribed antibiotics for me and sent me on my way. I was very pleased with my overall experience there. The facility itself is a beautiful building and seemed very well taken care of. I highly recommend stopping in here for any urgent medical needs, however, I'd recommend reserving a place online. I think I got fortunate that they were able to see me so quickly.

Went in at the end of the night and they couldn't have been more kind. The staff was great when I…read morehad to return this AM for follow up. I don't love the bldg. and they don't open til 10am, but the parking is easy and truly, everyone I encountered was great- highly recommend.

I have been here three times since moving to the Lansing area in 2017. I have had 3 different…read morepractitioners and they were all superb! They listened without judgment, explained treatment plan, labs and films when necessary.

Excellent care. As an RN myself, I have already recommended this Urgent Care to every family…read moremember and friend that I have spoken with. I accidentally put a steak knife through my thumb and knew I needed urgent, but not emergent, care. I held firm pressure on the cut and drove myself the 19 miles to IEP. From the moment I walked in, I was pleasantly surprised. Lucky for me, there was no one waiting. That NEVER happens, especially to me! But Heather checked me in and made me feel so much better about my situation. There was a sign stating that there was only one practitioner working that day, but truly, I was seen in no time, by Ainsleigh, PA extraordinaire!!! She made me feel at ease, as I had never had stitches before. Before long, I was out the door with four stitches and an updated tetanus shot, happy as a clam that I had chosen to come to IEP. If you need an Urgent Care Center, and you are are an understanding person who respects what these lovely people are trying to do for you, even if you have to wait, please give this place a try.

I highly recommend this Urgent Care. Unfortunately I got sick with Influenza A while I was home in…read moreMichigan visiting family over Christmas break. They were able to get me in quickly and diagnose my problem in a quick, professional, and empathetic manner. I am so grateful for them, especially after being told I would need to wait 2.5 hours at another Urgent Care without an appointment.

My husband made an appointment in advance, got ignored and dismissed for two hours, and then when…read morehe told them he was canceling the appointment since they basically refused to see him they SLAMMED HIS FINGERS IN THE GLASS DOOR?? He literally left MORE INJURED than when he came in! The security guard apologized while the staff treated him like dirt!! What the hell is wrong with this place?

Ive always visited this urgent care. Came in for a visit to get Covid tested and was told my…read moreinsurance was "terminated", I tried to explain that was incorrect and I had just used it 2 days prior. I was told I could be seen for $125. I've never had such a bad experience. The front desk lady was rude and tried to tell me I had no idea what I was talking about. Will never be returning.

Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

Lynne, the receptionist, had such Pleasant voice and patient demeanor as she handled all the sick…read morepeople in the waiting room. Even by 9:30 pm, she was still kind and pleasant. Mohammad, the MA, was kind and efficient. Brandon, the PA, expressed compassion and thoroughness to figure out how to help my cough. I had to wait for a while but that unavoidable on a Sunday night.

I'll never go back because of the registration system.. And they make you do it every time you come…read morein. The secretary explained to me that that's just the way it is nowadays. I'm bleeding and they give me the same 4 page form i filled out the week before, though the secretary said my info was already in their system.. I left and went somewhere else much much better. If you can get past the registration process, staff is capable and skilled.. I liked the people, but will never return.

Had to have a couple of surgeries at this hospital and found the Doctors and Nurses very competent…read moreand caring. The nurses are not in a rush when caring for you and are very concerned on how you are feeling. The Doctors I dealt with explained the after effects and were "patient" with explanations ‼‼‼

While a small hospital may lack some of the bling and detailed specialists available at larger…read moreinstitutions, they more than make up for it with fast, patient-centered care. I came in to the ER with abdominal pain last Sunday and was seen, tested, images, and diagnosed (pancreatitis) in two hours. Been here since then and even though my recovery has not been as rapid as I'd hoped, the care I continue to receive here has been excellent.