I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients

I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

My son had an ear infection. The staff was nice, the doctor who helped us was knowledgeable. They…read moretook care of us in a timely manner. It was a great experience.

Doc often takes multiple requests/multiple visits to get him to do anything. First time I had cysts…read moreremoved, I had to go for the 3rd or 4th time, refusing to leave if he didn't give me a referral to have the procedure done. There was a student shadowing him at the time, so he did the procedure. He joked about doctors being lazy and only draining cysts instead of removing, which does nothing because they always come back. A year or so later, I went in to have two new cysts removed and instead he drained them (without ever mentioning the change in plan). Cysts were not removed. Same status after appointment as before. When menting this, I got referred to a different doctor to have them removed and a $279 bill after insurance for original appt. No telling what the new doctors charge will be to actually do the procedure. Zero problem with the cost if the procedure was actually done, but it was not. Staff is fully aware and refuses to do anything about the $279 bill for kicking the can down the road to another doctor.

Even when you make a reservation, you wait an hour or two. At least the one in Bath or it might be…read morea Haslett address.

This urgent care facility is very poorly organized and keep patients waiting for long periods to…read moreget help. After a 2- I/2 wait period the first week, I decided to try the online pre-registration for my follow-up appointment. What a joke!! We arrived 15 minutes before our registration time. Three people that came in after we did were called while we waited for an hour. We walked out. They say on their monitor that they are here to help people and our satisfaction is important to them. How can they say that when so many people (obviously, I am not the only one) complain about the long wait periods. I will never go to this urgent care facility again.

I was extremely pleased, and impressed with 98.6. From the moment I walked in I was greeted with…read morecompassion, care, and kindness by Jenn, who made sure my visit was a pleasant experience even though I was sick. I was seen quickly, and received the medical attention I was in need of. I highly recommend them, you will not be disappointed!

I have been here three times since moving to the Lansing area in 2017. I have had 3 different…read morepractitioners and they were all superb! They listened without judgment, explained treatment plan, labs and films when necessary.

I was impressed w the efficiency of the office receptionist all the way through to the medical…read moreassistant, Shadow, who gives a slick injection! I phoned the office before I left home. The phone was answered quickly and I talked to a real person. I was asked if I preferred a male or female doc. So important as so many women have been sexually violated and wouldn't feel comfortable exposing their body to a male. I was very impressed that Dr Bullach had accessed and read my electronic medical record and so was already familiar w my medical history. I arrived in the morning on a Sunday. There was no wait to get into an exam room and very short wait for the Doc.

"I visited the East Michigan Ave. clinic and was treated by Dr. Peter Bullach. He has great bedside…read moremanner and made me feel very comfortable during a stressful situation. He was knowledgeable, professional, and didn't rush through the appointment. The facility itself was clean and efficient. I am very happy with the care I received." Would highly recommend IEP Urgent Care East and ask if Dr. Bullach is available. Peggy McCurdy

We had never been here before. I didn't even know a weekend urgent care existed in our area. So,…read morewhen my daughter needed to be seen on a Sunday. I was so thankful this place was open. We signed up for a time slot online. The check-in process on the tablet was easy. The facility was clean, and comfortable. The wait time was minimal, and the care my daughter received was exceptional! So much so, that my daughter asked if the doctor she saw could be her regular doctor. We came in for an issue we had already seen the pediatrician for 2 weeks prior, but received no help. It was such a breath of fresh air to be listened to and treated! After the steroids, breathing treatments, and antibiotics. She is starting to feel a bit better! Thank you so much for caring about, and listening, to your patients! We will be back whenever an urgent care need arises.

My husband made an appointment in advance, got ignored and dismissed for two hours, and then when…read morehe told them he was canceling the appointment since they basically refused to see him they SLAMMED HIS FINGERS IN THE GLASS DOOR?? He literally left MORE INJURED than when he came in! The security guard apologized while the staff treated him like dirt!! What the hell is wrong with this place?

Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

I'll never go back because of the registration system.. And they make you do it every time you come…read morein. The secretary explained to me that that's just the way it is nowadays. I'm bleeding and they give me the same 4 page form i filled out the week before, though the secretary said my info was already in their system.. I left and went somewhere else much much better. If you can get past the registration process, staff is capable and skilled.. I liked the people, but will never return.

I am extremely disappointed with the service at this urgent care. My daughter visited last Sunday,…read moreand although an antibiotic was prescribed, it was never sent to the pharmacy. When I called today to follow up, I was left on hold for over 10 minutes and had to call back. The staff was rude and unprofessional, and instead of taking responsibility for their mistake, they seemed unwilling to acknowledge it. I was promised that the prescription would be resent, but it still has not been received. This level of care and communication is unacceptable, especially when it involves a patient's health and necessary medication. I would not recommend this urgent care based on my experience. Do not go there at send you students there too, it is a waist of money and time!

Had to have a couple of surgeries at this hospital and found the Doctors and Nurses very competent…read moreand caring. The nurses are not in a rush when caring for you and are very concerned on how you are feeling. The Doctors I dealt with explained the after effects and were "patient" with explanations ‼‼‼

While a small hospital may lack some of the bling and detailed specialists available at larger…read moreinstitutions, they more than make up for it with fast, patient-centered care. I came in to the ER with abdominal pain last Sunday and was seen, tested, images, and diagnosed (pancreatitis) in two hours. Been here since then and even though my recovery has not been as rapid as I'd hoped, the care I continue to receive here has been excellent.