My mother was a patient here for a long time. She is now in assisted living and needed her medical…read morerecords for her no Hospice care. They charged me $25 for these, I think that is insane. What poor service

Portal is hard to send messages. No responses. My PA is not on their that wrote my script. The…read moremessage went to another PA's ox and she never contacted me. I haven't been able to reach her in 2 weeks. Their phone is constantly busy daily. I have to drive there to get my script adjusted. Also, they posted scripts I never filled on my portal, diagnosis innacurate and had to be changed.

MSU Family Health is now part of Henry Ford. One of byproducts is converting record systems…read more Referrals are now taking up to 3 weeks. There is no way of knowing if the referral has been processed. In my case I have severe inflammation that has caused me to stop my volunteer work, my daily routines, and my public commitments. I know the physicians are not at fault but this should have been anticipated. There are no suitable excuses if you're in pain or have impending treatments for major medical issues delayed.

I loved Dr Hengstebeck. It's sad she's left, I wish her all the best in her next chapter.read more

Really a sad facility...doesn't represent MSU well at all! Worn out, run down, out dated. I am so…read moreglad my specialist I come to see here is leaving for another hospital/location...so I'll be free of this place. I think this facility brings down all that have to practice and try to work here...thusly effecting how the deal with their patents...not good MSU...for any involved. Put some of your billions to good use over there.

Tried to pay bill over phone 10/20/14. Answering machine put me on hold for next available person…read moreto help me (517-355-5100). Listened to symphony & NPR for 2 hrs, 22 min, & 2 seconds until I doubted my sanity from cell phone speaker. Just want to pay my medical bill, not grow old & expire in the process.

Dr. Morgan is very family oriented, kind, good hearted, and knowledgeable ! I highly recommend him.read more

If you need help with any health issues give Doctor Morgan a call. He has helped me so much when I…read morewas Floxed and later with my Adult Autoimmune Enteropathy. He has helped both my parents and my wife just became a patient. If you are looking for a natural approach give him a try.

I was dismissed from your ER yesterday while in crisis…read more I peesented with a dental infection and mania. I was not treated for either. Last year I went septic with a dental infection and was in the ICU for four days. I spent a total of 16 days in the hospital. The pain is causing me to lose sleep, which feels like mania. I have bipolar disorder. If I have an extended session of mania, it leads to psychosis. I see a paychiatrist regularly and I actually saw her in the morning, but there is a paperwork issue and the meds she requested for me will not be filled to Tuesday. I know the ER is not a dentist or my psychiatrist, but I felt like I was in crisis so I went. I was hoping for antibiotics for the dental infection and maybe a bridge prescription of a couple of my psyxh meds to get me through until Tuesday. Instead I was summarily dismissed by Dr. Chad Kovala. "I'm not a dentist and your psychiatrist is treating you. I can't help you." It didn't matter that I went septic last year from the same issue. Apparently my inpatient psych history doesn't matter either. I was so distraught by his dismissal of me that I called the suicide helpline when I got to my car. I have the screenshot. I was on the phone with them for 30 minutes before I felt safe to drive home. I have never before been dismissed with such a smug and superior attitude. Yes, I know a dentist is the ultimate solution for my tooth issue and a psychiatrist needs to do long-term med adjustments but I was in CRISIS. My teeth are IN MY MOUTH AND THEY AFFECT MY HEALTH. I am terrified of ever utilizing your ER again. Hospitals are supposed to care for sick people. Period. You didn't. Do better.

Horrible care. Daytime staff were great, but the evening staff did not care. The call light would…read morego unanswered for a long time--no staff at the nurse station. Night staff on the 7th floor was horrible. The patient chair in the room was broken; as a result, if you sat down, the chair would roll back, which could cause a person to fall to the floor. The mechanisms on the chair did not work. The toilet did not work, the room was nasty and dirty, and the staff did nothing to keep the room comfortable. The tray tables were extremely heavy; you could not roll them because the rollers were broken. Again, the equipment is not working. The tubing on my drainage tube kept breaking and would go all over my bed. This happened so many times, and they could not fix it. Yet this is a state of the art hospital I would not recommend anyone ever going there I hope this state of the art hospital cleans it act up. As long as I was there, no bath; was told I could not have a shower; call light was put on a bedside table, away from the bed and out of my reach. I was told I needed to tell them (staff) what I wanted them to do to make me comfortable--no compassion at all, and certainly no empathy. Night staff was an absolute nightmare. I was unable to get any staff to walk me through the hall, even though I was told I needed to get up and walk. I had one assist and was told I could not get out of bed without help. This whole stay was an awful nightmare for my family and me. This review is for the hospital night staff, not the doctors on duty. They were fantastic and had difficulty communicating with the night staff.

I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients

I came in twice with multiple symptoms and both times I was told it was "just a sore throat" and…read moresent home. I honestly started to feel like I was being dramatic or imagining how bad I felt. They even told me to come back in three days if things didn't improve... so when a week later I came back feeling even worse, I thought I'd finally be taken seriously. Instead, I was dismissed again with no medication. The very next day I went to another urgent care and found out I had influenza. So no, it wasn't just my throat being a little overdramatic -- it was my entire immune system fighting for its life. I won't be coming back, but I do hope future patients are taken more seriously the first time.

Remember a few months ago when I bitched about the terror that is Jason Cochran, orthopedic surgeon…read morefrom hell? Well I got a new referral to Kenton Waterbrook and he was excellent. Took lots of time with me to listen and understand my problems, did X-rays, reviewed all my medical documentation, determined that the cause of my pain is the IM rod in my tibia, was able to give me a detailed and logical explanation for why he could not do surgery to remove the rod, and gave me suggestions for how to manage the pain given that surgery was not an option. Night and day experience. If you need an OS in Lansing, I highly recommend Dr. Waterbrook.

From the owner: Lansing Orthopedic is a coordinated orthopedic care facility that offers a variety of health care…read moreservices to patients. The center specializes in providing diagnostic services, surgical and nonsurgical treatments and outpatient therapy. It provides joint replacement and reconstruction, general orthopedics and trauma, knee arthroscopic surgery, fracture care, sports medicine and podiatry services. The center also provides spine and hand surgeries, physical medicine and rehabilitation, scoliosis, physical therapy and functional pain management services. It is affiliated with Ingham Regional Medical Center & Orthopedic Hospital, Hayes Green Beach Hospital, Eaton Rapids Medical Center and Clinton Memorial Hospital. Lansing Orthopedic is located in Lansing, Mich.