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    Mason Family Practice

    3.0 (3 reviews)

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    Laurain John M MD

    Laurain John M MD

    5.0(1 review)
    1.3 mi

    Good doctor. Lousy billing company. Finally switched doctors because the billing department…read morestarted giving me medical advice, demanding I drive a half hour to their office to give them 87 bucks. Obnoxious. Capital Area Medical seems to control a lot of doctors in the Lansing area. They set up appointments, decide who gets to transfer their medical file, and which patients to 'ban' from going to their doctors for 'nonpayment'. I am on that list. I got so pissed off at them for the drama on the phone that I decided to find a doctor close by who DIDN'T use this billing company. Yes, I would have paid the 87 bucks by the 1st of the following month, but the female who answers for Lansing and Mason decided to throw a temper tantrum, pretend she talked to the doctor 'about my situation', and in general showed herself to be a vindictive, petty, drama queen. She even called and told me I 'wasn't allowed to transfer the medical file' to another doctor who uses her services. So Dr. Laurain personally made sure my file got to my new doctor who was not so far away. Sorry doc, but I hate your billing service, and we know I lived too far away to come in regularly like you pointed out I should. Meanwhile, Dr. Laurain, you need to have a talk with the company who waited NINE MONTHS to bill for my last visit. What was she doing besides making nasty drama ridden phone calls? Doing her nails? Hopefully you changed billing companies in the last year since I called. Meanwhile, I recommend the doctor. He's good. He doesn't make you wait forever for an appointment. Worth a little drive once in awhile.

    Mason Family Practice - familydr - Updated May 2026

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