Had a front differential issue with my daughters AWD car. Went to another chain and had major…read moreproblems with communication. Explained situation to intake person Kory, and worked on differential fluid change. Problem persisted and we had to order new transmission ($4000) and considered $1500 labor. Luckily problem has seemed to resolve with fluid change, they refunded my $ for transmission, only charged for fluid change. They were VERY good with communication, not up-selling, straight shooters. While they may charge a tad more than others, it is worth their quality and honesty any day!

I was in town for work. It was very cold out & I had been getting alerts of low tire pressures. I…read morehad stopped at 2 different gas stations to put air in and my tire pressures were going lower according to my car sensors. I was very frustrated and looked up an actual car/tire repair shop. I waited 30 min for them to open but the front desk person let some employees in when they arrived. I asked if I could get my tires checked. A gentleman clocked in early & resolved my problem. They were so kind.

Had UFCR do a couple things for me. Valvoline said the inner section of my oil filter was damaged…read more& they replaced it free. So I wanted to have it looked at make sure it was done right & figure out why/how it was damaged. Apparently Valvoline must have dropped it. The damage wasn't caused by the car or road. My car needed a total transmission flush.. they did it in a timely manner & things are working good. The reason I went to them was in the spring I had some issues & come to find out there was a recall for it. When I had called Spartan Toyota (before going tho University Foreign Car Repair) they wanted over $200 to "diagnose". Interesting there's a recall & the dealership wants $ to diagnose a recall. The folks at University told me about it & printed out the recall info thus Spartan repaired it without the diagnostic fee. Who does that? Tells you there's a recall & take it to the dealership & get it fixed free. When I came in this time for these other things (granny flush etc) they told me they had a bad review. Now that I found surprising. These folks have been in business many years & always had a stellar reputation. But I didn't use them until recently. I was very confused by them 1st telling me about the bad review. So I read it. That post after reading it seemed like somethings missing. Maybe it was someone else's card, maybe she had a previous experience that went away? But something in it seems like there's more to it. These people at University knocked hundreds off what they originally quoted me. Even during the quote and drop off. When I came back, it was even less than quoted. The work was great. I had no problem with payment with my card. They were jovial gentleman, and truly seemed like they not only cared about my car, but my budget & me as a person. Some people are just never happy unless it's free & even then....they'd probably complain ​​

Honest, nice and overall great people to work on your car. Had my VW at the dealership and two…read moreother shops for an electrical issue that they never could fix but these guys got it done!

I took my jeep in for an alignment and scrib helped me realize that my car was going to need way…read moremore then an alignment to fix it, which I expected. But he didn't just stop there, he engaged in conversation with me and help me navigate my next steps in my process. He didn't not charge me anything even after they put in labor to examine my vehicle and see what they could do to possibly help me.

Scribs did an excellent job on my 1968 442 New exhaust,…read morestarter and milled the heads.

We arrived one minute before they closed with a nail in our tire and five hours of driving to go…read more They didn't have the tire we needed, but on their own time took the time to help us put on our donut. So encouraging to know there are kind people in the world!

Horrible customer service. Booked a "9 AM appointment." Told at 10:45 AM they would be looking at…read moreit within an hour or so. By 4:30 PM, they hadn't even looked at the car and weren't sure they would be able to do the work the next day. Waste of my time. Won't be back.

Had them change out a part that bigger commercial places wouldn't do for me unless they replaced…read morethe rest of the suspension components too. I'm in school and was quoted prices such as $3,000. I bought all the components for around $200 necessary for the job, but didn't have the ability to do one part. The guys were nice here. They even offer discounts for students. Hard to find honest mechanics these days. Worth it.

Brought my car in around noon and it was done that afternoon. Price was fair, service was great…read more 10/10

I spent well over $100k with Badgleys to restore s classic car to show condition. They were well…read moreknown for their experience and respected nationally in the classic Oldsmobile circles. The workmanship, body, paint and mechanical was so subpar it couldn't win a prize at a neighborhood block party. It is now at a quality shop being restored from scratch. No explanation was given for the subpar work except "it was difficult for us". They refused to offer any type of settlement and will not take my calls. A lawsuit has been started. I also have a GTO which they did the mechanicals and is still leaking after four years. I take it back to them every spring, they say they've fixed it, by fall it's leaking again.

My daughter is an MSU student and we needed a local East Lansing shop to care for her older car. I…read moresaw Badgley's Garage recommended several times on MSU parent boards so I had her take her car there for an oil change and tire rotation. We recently had an issue on the weekend, and we helped her get her car there and I called and left a message (I wish they had a key drop) and they promptly repaired the car on Monday. While I agree that this garage is pricier their service/repairs have been good and timely.

My wife and I had THE BEST car shopping experience of our lives at Williams Hyundia all because of…read morea salesperson named Tyler Duling. If you go to the dealership be sure to see FIVE STAR TYLER! He made us feel welcome, answered all our questions, and made us actually enjoy the experience. Enjoyment and car shopping usually aren't spoken in the same sentence until we met Tyler. Seriously, only see him if you are shopping for a Hyundia anywhere in Michigan!

I honestly didn't expect a response, but since you replied, I'd like to add one more thing…read more My situation was very simple. My daughter is graduating from school, and we wanted to buy her first car in the color she really wanted. Our whole family made the trip together, driving an hour and a half to your dealership because this was supposed to be a special and exciting moment for our daughter. Your salesperson told me that the manager would not sell the vehicle through the O-Plan, so I asked to speak with the manager. Instead of simply explaining the situation and saying something like, "I'm sorry, but unfortunately, we're unable to do that because of our circumstances," I was given a long explanation about the dealership's sales, how small the company is, and other things that had absolutely nothing to do with me as a customer. That was what frustrated me the most. Customer service begins with understanding the customer. My entire family came all that way because we were ready to buy a car and hoped to make it a special experience for our daughter. Instead, we left feeling that our time and effort meant very little. There are many good dealerships out there. I will simply purchase a different color from another dealership nearby and move on. I can consider this an unfortunate experience and put it behind me. But I do hope you take this seriously and provide better training for your staff and management. If you work in customer service, kindness, respect, and empathy should be the minimum. A dealership sells more than cars. It also sells trust, service, and its reputation. When customers are treated this way, even cars that could have been sold will not be sold. Customers' time and effort should never be treated as if they don't matter. Businesses that fail to understand that ultimately hurt good, sincere customers who simply came ready to make a purchase. Don't you agree?

I'm new to Lansing and had NO idea where to go when my car started giving me problems. I…read more-obviously- turned to Google Reviews and was intrigued by PFS Auto Repair and their many reviews. Well, I surely was NOT disappointed for picking PFS Auto Repair. Matt, the owner, worked on my car and was amazing ! He's very helpful, resourceful and was very patient with my many questions; he thoroughly explained the problem with my car, and how they were going to fix it. Repairs are very affordable too ! I definitely recommend PFS Auto Repair.

If you have been looking for an honest & affordable repair place for your car....stop looking…read morebecause this might be the only one around. Sometimes you find an honest mechanic that you have to pay alot for, and sometimes you find a cheap mechanic that does a poor job. This place is the best of both worlds. Easy to work with & friendly from the start. The place isn't much to look at, but most good garages aren't :) They fixed my car right for less than anyone else, plus pointed out some other issues that need to be fixed & it STILL cost less than one of the other places quotes for the original repair. I will get all of my work done here for sure! Give them a try & see for yourself.

Getting follow ups from the service department is like pulling teeth. My car was in service for 6…read moredays and there was no loaners though in the morning I would get a text saying " I am looking into your loaner." I would get the typical " give me an hour or so." 30 minutes from close I would get " we should have a loaner for you in the morning.", then the same dance would start all over. All those cars on the lot and not one could prepped as a loaner? During the purchase of the vehicle we were asked why we left Kia of Lansing our answer was " the car was always in service and there were no loaners available." The answer we then got was " that won't happen here, even if we have to put a dealership plate on a car and log it as an overnight test drive." I don't know if I should blame the sales floor staff for telling me that or the service department for not doing it.

Avoid Feldman Chevrolet in Lansing like the plague. This place is nothing more than a high-pressure…read moresales trap disguised as a dealership. They'll smile in your face, promise you the world, and the second they've got your signature, they'll disappear faster than your so-called "included services." The level of incompetence in their service department is honestly shocking. Appointments mean nothing to them. Communication is non-existent. And forget about them honoring anything they told you during the sale--they'll pretend they've never heard of it. I've seen more accountability at a middle school group project than I have from anyone working at this place. What really sets Feldman apart is how shamelessly they lie. They'll dangle "perks" like free oil changes or special service accommodations just to close the deal--and then act like you imagined it when you try to redeem what was promised. It's textbook bait-and-switch. To call this place unprofessional would be too kind. It's sleazy, disorganized, and completely customer-hostile. You are just a number here, and once they have your money, your value to them drops to zero. If you enjoy being misled, ignored, and treated like a nuisance for expecting basic decency, Feldman Chevrolet in Lansing is your spot. Otherwise, do yourself a favor--go anywhere else. This place is a walking lawsuit waiting to happen.

I live in California and found RMB after a generic search. After reading the reviews I decided to…read moretry them. My daughter lives in Okemos. WOW! My daughter's car was towed in for an evaluation and I got a call from Rod the co-owner of RMB. Not only did he tell me what he thought was wrong with the car , but he said it in a way I could understand it, and quoted me a great price! I am an educated, professional woman, but I know nothing about cars and I am sick of auto repair places that tell you something that you can't understand and get condescending when you ask them to explain (" it's OK little lady I'll take care of it")....and dealers are cost prohibitive. When I told Rod I appreciated the fact that he explained everything in plain English that I could understand, he informed me that his wife Maria (the other half of RMB) was responsible for that. Maria made him call back a client and explain after she overheard him on the phone with the woman. Thank you Maria. So to get to the point of this review....I like this couple, the repairs are a reasonable price and very good. I walked out of the shop and felt as though I had been treated fairly.....and not taken for a ride. If you are anywhere close to Lansing and need an auto repair shop try this one, you won't be disappointed.

Took my car in because the rear shocks were blown out, and RMB was able to get replacement parts…read moredelivered, and installed on the same day, at a very competitive rate. I'm going back next week for a windshield replacement and an oil change, and I couldn't be happier. They even offered to pick me up and drop off my car. A+ service.