Very disappointed with Motorcars of Lansing. They sold my daughter a vehicle that has already…read morebroken down, leaving her stranded in the middle of an intersection waiting for a tow truck -- and she hasn't even had the car long enough to get plates for it yet. It's still on a temporary tag. To make matters worse, she paid for an extended warranty, only to find out today that it was never even added to her vehicle. She had the car towed back to the dealership, and now they are avoiding her calls. This is completely unacceptable. I would strongly caution anyone considering doing business here to think twice before buying from them. better business bureau is next.

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at…read morethis Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

We drove in from Toledo to test drive a Forester. The sales staff were very accommodating from the…read morestart. The receptionist Janet, our salesman Tyler Andrews, sales Manager Wes Pandoff and business Manager Jason Miller. Each one was professional and friendly, we drove home a new Forester, and would recommend this dealership if you are looking for a Subaru.

We had a part replacement issue. I asked to speak to the service manager. He was with a customer so…read moreI left a message. I called a few minutes later and talked to Drew, the service manager.He said he would call me back after he looked into the problem. A few minutes later a supervisor called to reply to the phone message I left earlier. Later the service manager called. My complaint was resolved in my favor. I found the speed my complaint was handled was excellent, plus the fact the supervisor called to see if he could give assistance showed sincere interest in customer satisfaction.

Stopped by the dealership last November to look at a new car. Decided not to buy at that time…read more Stopped back in last week and the salesman Mark Whipple still had all our information about what we wanted. We drove out in our new car an hour later. Great service and people

bought a optima few weeks back, car over heats to the point where my ac wont blow cold air, my…read morethermostat is going bad. They look over my car for service and tell me while the thermostat may be failing,but it hasnt failed yet so they cant replace it under my warrantee. IF A PART IS NOT FUNCTIONING AS IT SHOULD DOES THAT NOT COUNT AS BROKEN? They then tell me if i want to pay out of pocket i can, NO! Thats what the warrantee is for. Would never reccommend this place to anyone ever.

Was sold my truck back in 2019 and they promised me $29.99 oil changes for life. They went back on…read morethat promise in the past year or so. Also, the finance manager at the time of purchase slipped an electronics warranty onto the contract after I refused it about a dozen times. Very shady of him. They did refund me for that but that left a terrible taste in my mouth. Them breaking their $29.99 oil changes for life promise was the last straw. Toyota is the most reliable brand out there but it'll be a cold day in hell before I ever go back to Spartan Toyota for my next vehicle.

Doesn't deserve a star at all. Had an oil change at 9am. Was told it was going to be 1.5 hour after…read morearriving on time for my appointment. What is the point of making an appointment?? Increased prices and poor service after "new management" took over. Long time customer never returning again!

We went there to Lease a 2026 equinox. They were kind, efficient, and easy to work with. Would go…read moreagain!

Pros: Easy to find. Nice drive-up service entrance. Comfortable waiting room…read more Cons: Boy did the salesmen lose ALL interest in my transaction when I declined the extended warranty and GAP insurance. Accused me of not knowing much about buying cars. Right. He did come around a bit when my 818 credit score was found in a credit check. Hmmm? Vehicle needed a couple small issues repaired. Sales guy was zero help; especially that first day. I went through a couple different service area staff, usually at my prompting, to get them resolved; which took about 5 weeks when it should have been one. They were ultimately addressed to satisfaction, but would not go to same young sales guy again.

10/5 stars if I could for Morries Grand Ledge Ford - Service Adviser Anthony. Great communication…read moreand repair my vans in a quick/timely manner. I trust Morries GL Ford for all my Ford Vehicle needs

Been a customer at Grand Ledge Ford for many years now and couldn't be happier. Turned in my 2017…read moreford focus for a new ford fusion. I worked with salesman Rob Beckwith. He had picked out a fusion that was right up my alley and had in for a meeting and driving out in a new car with a day!! Great experience once again. Thanks Rob Beckwith and thank you Grand Ledge Ford

What a classy organization! I called from the Kalamazoo area, to inquire about a used Saturn Vue…read morethat they had. (Found through cars.com) I explained my car had been to totaled, and I was depending on friends and family to get around- but, I wanted to test drive this car. A salesman Dan Dowker called me and asked if I'd like the car driven it to me! I was stunned. I have been looking for a car for WEEKS, and never received this kind of service. I bought the car. The process went very quickly and smoothly. Every one that I dealt with there was professional and friendly. A great experience! **Update- a few months of driving this car, and I was having health issues, there was a carbon monoxide leak! It cost me almost $700 to get exhaust system running and new catalytic converter. I have had car 2 years and have had over $2,000 of repairs! So, I'm not happy!

Honestly not sure what reason there is to make an appointment. Waited outside the appointment…read morelane for about 20 minutes. There were no cars inside the remaining 3 first come first serve aisles. 3 cars had pulled into the first come first serve and were brought right in. After waiting another 5 minutes decided to take my business elsewhere. Management stop drinking your coffee and set some structure. Lost me as a customer.

I've looked for a specific truck for more than 6 months. Searching online I found one at…read moreLaFontaine. (I live in Ohio.) I told them I was interested, they asked for my information. Said I needed to show insurance, pay for it and they would deliver it. It went like clockwork! What a GREAT dealership! Ask for Ron, he makes it easy!

To everyone at LaFontaine dealership in Lansing Michigan…read more I am writing to formally express my disappointment and frustration regarding the vehicle I purchased from your dealership. At the time of purchase, I trusted LaFontaine to sell me a safe, reliable vehicle that had been properly inspected and honestly represented. Instead, after purchasing the vehicle for approximately $16,000, I later discovered that it had significant undisclosed water damage and multiple serious issues that should have been identified and disclosed before the sale. Since purchasing the vehicle, I have been forced to spend an additional $7,000 in repairs directly related to problems that existed before I ever took ownership. These repairs created major financial hardship and caused me to lose confidence in both the vehicle and your dealership. What is most upsetting is the belief that these issues were either known by the dealership or should have been discovered during inspection prior to the sale. Selling a vehicle with hidden water damage without proper disclosure feels dishonest and deceptive. I entered this purchase in good faith, believing your dealership stood behind the quality and integrity of the vehicles you sell. Because of this experience, I cannot honestly provide a positive customer rating or recommendation. A customer should never have to spend thousands of dollars repairing major undisclosed defects immediately after purchasing a vehicle from a dealership they trusted. I am requesting that LaFontaine review this matter seriously and respond appropriately regarding the financial burden and damages I have suffered as a result of this sale. I would appreciate the opportunity to resolve this matter professionally before considering additional actions through consumer protection agencies, public reviews, or legal consultation. I look forward to your response. Sincerely, Thomas Davis