I thought my car needed a new battery so I stopped at the O'Reilly in Holt. The man who helped me…read moretested my existing battery and said that it was fine, as was the alternator and starter. Saved me nearly $200 when he could have easily told me my battery needed to be replaced (I know nothing about cars so I would have had no idea).

Nick and Brian at the Mason store for the win!…read more I have dealt with many staff members at the Jackson, Mason, and Lansing locations dozens of times over the years. Nick and Brian at the Mason store are THE best, by far. Each and every time they are very patient, thorough, knowledgable, and transparent. These are the guys to trust and deal with!

Manager was super disrespectful and hostile. when I went in he was taking badly about a customer…read morethat was before me.

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

I have been going to this shop for more than 20 years, always had a great experience. I was a…read morelittle apprehensive this time as I found a new owner but I thought a new owner would not make a difference. I was very wrong! I asked them to replace brakes in our Lexus Nx200t. They charged me to replace both brake pads and rotors, front and back. The brakes were functioning normally but the car started making a squeaking sound whenever I was turning right. They agreed to look into it but I had to take it back twice; the first time they sent me back although they told me to come on a Monday morning. After the second visit, they said that my wheel bearings needed replacement and the squeaking sound had nothing to do with the brake job. I argued that the sound came only during turning sharply, but they were dismissive. I took my car to Doc's automotive, and they were surprised that the brakes had not been greased. Doc's Automotive fixed the noise but I had to pay a good amount of money, which included three hours of labor. I need to mention that the Lexus came with a lock for lug nuts and they used unnecessarily high torque to shear the lock and lug nuts in the front wheels. Doc's automotive said that the back ones were crushed and new wheel lug studs had to be put in. I will never go back to this store again.

Scammers!! Paid 4200.00 for an engine over 4 weeks ago…read more Gives a delivery date.. then said truck down... that has been excuse last three weeks! Still no engine and blocking our calls!

Have been going to Scott's garage to have my vehicles fixed for over 25 years. Just out of…read morecuriosity I was looking over the reviews. Let me say that this guys knows how to fix cars, hands down. He is very honest and will tell you what he believes to be the problem. Always friendly and has gotten the job done for us dozens of times over the years. I'd hate to have to find another mechanic in the area.

Recently purchased my leased vehicle. Finance guy screwed up the paperwork, had to run my credit a…read moresecond time. BMW Financial Services called and wondered when i was going to drop off the vehicle two weeks later. Called and asked for manager, who i left a voicemail with about this situation. Nobody bothered to call me back. Terrible service!

Read this before buying!!…read more My pregnant wife purchased a 2019 Porsche Macan from Serra Auto Campus (Porsche Okemos). From delivery, the vehicle showed funky engine behavior, which quickly worsened and resulted in a catastrophic engine failure. Despite being informed of the situation and the circumstances, the dealership declined responsibility and was slow to respond. As a result, my wife has been left without a safe and reliable vehicle. I have documented the full timeline, evidence, and communications related to this matter at:https://SerraAutoEngineIssue.com This case is currently under review by the Michigan Attorney General. Updates will be posted as they become available. The following individuals were contacted and made aware of the facts, documentation, and timeline related to this matter during attempts to seek resolution - but without success. * Jake Walker -- Client Advisor who handled the sale of the vehicle * Michael Spencer -- Service Advisor listed on the pre-sale inspection documentation * Patrick Knechtges -- Technician listed on the pre-sale inspection documentation * Chris Shade -- Dealer Partner * Matt Serra -- President, Serra Auto Group (notified) * Joseph O. Serra -- Chairman, Serra Auto Group (notified)

What an Amazing team! One of my FAVORITE things is their pick up and drop off service they offer…read more It started from a phone call, I believe I spoke to Jake . His customer service made me feel comfortable to bring in my vehicle for some work done. As I was sitting there, waiting for my car to be worked on. I was able to witness how they conducted themselves from the customer service over the phone to even interacting with other parts delivery personnel and each other. I share this to say that I felt like I meet a genuine, honest, hard working group of guys. D, I already referred your team that same day. Thank you again. I DONT WANT TO SEE YOU, BUT IF I HAVE TO SEE SOMEONE THEN I WOULD DEFIANTLY PICK VISION TIRE AND AUTO *****

We had a 2:30 appointment for four new tires and a four wheel alignment. They didn't have the…read moreright tires in stock and didn't know we needed the alignment. It took over three hours!

We were in the market for a new work and home automobile and we found this little gem of a place…read moreonline for a van. The purchasing process was pleasant and we are highly satisfied in our choice. Thank you to Slingerland Auto Group.

This Dealer Service Group may be the worst around. They lack communication. They make it very…read moredifficult, and often change what is needed to get your car serviced. Drive the extra distance to a dealer that will treat you as a customer should be treated.

While they were fix a botched job from another car repair place I had them change my oil. Fast and…read moreefficient. Always pleasant to deal with.

Great customer service! Fast and efficient service…read more Thanks Guys!! I will recommend you to all who ask. What a great experience.