Great care and amazing staff. I appreciate Dr. Koefed and Dr. Chen's care as my orthopedic doctors.read more

Witnessed discrimination against patient with disabilities. The second the RN saw the patient, she…read morewas rolling her eyes, complaining, had a major attitude. The team explained that they called multiple times ahead of the appointment to explain the condition, what exactly would be needed and ensure it was an appropriate setting. The doctor scheduled to conduct the procedure had already evaluated the patient in-person and personally referred them to this center for her to complete it. Patient did absolutely nothing wrong, other than needing some assistance from their team, and a full team was present to work with them to ensure the Sutter staff didn't have to worry about anything. The RN immediately complained and was openly talking negatively about the patient in the hallway so the team denied service without even trying or consulting the patients team. Even after the reiteration that the procedure was urgent due to life threatening concerns and having a history of successful procedures with no issues, they refused service based on the fact they had disabilities that they were well aware of ahead of time. Very disheartening to see professionals in a field meant to help others be so discriminatory and hateful.

I don't have enough words to express how grateful I am for the care I've received at MSPA, so I'll…read morejust share my story and hope it helps someone else. For a long time, I wasn't feeling like myself -- constant sadness, low energy, painful periods, and so many other symptoms that were affecting my quality of life. My doctor at Kaiser suggested it was depression, but something inside me kept telling me there was more to it. I started doing my own research and learned about Hormone Replacement Therapy (HRT). I didn't know MSPA offered it until they sent me an invitation last October. I made an appointment right away. From the very first visit, the staff made me feel heard and comfortable. They were kind, patient, and took the time to walk me through everything -- what the treatment involved, what to expect, and why it might help. They sent me to Quest Diagnostics for bloodwork to check my hormone levels, and after reviewing the results, we moved forward with the procedure. It was quick -- about 10 minutes -- and the only discomfort was a brief sting from the anesthesia. Within the first month, I noticed a remarkable difference. For the first time in my life, I had my period with NO cramps. I felt happy -- genuinely happy. It's hard to describe, but it's like I finally wanted to live again. Six months in, and there is no going back. This has been a life-changing experience. It turns out it wasn't depression or me "feeling crazy" -- it was my hormones. I would also like to extend my heartfelt gratitude to the incredible staff -- Stacey, Brittany, and Hailey -- as well as the friendly and welcoming team at the front desk. You are all truly appreciated -- every single one of you. From the moment I walked in, you made me feel welcome, cared for, and never rushed. Your warmth and professionalism made a huge difference in my experience, and I am truly grateful for each of you. I can't recommend this team enough.

I've been coming to M Spa for well over 10 years, and there's a reason I keep coming back. While…read moreI've had a variety of services over the years, what truly sets this place apart is the people. Kristina and Melissa have been there since the beginning and have created an environment that feels welcoming, professional, and genuinely caring. They take the time to get to know their clients and make every visit feel personalized rather than rushed. In an industry where businesses and staff can change frequently, it's refreshing to find a place that has maintained such consistent quality and customer care for so many years. Whether you're a first-time visitor or a longtime client like me, you'll be in great hands. M Spa has earned my loyalty for more than a decade, and I wouldn't hesitate to recommend it to anyone looking for a great spa experience.

I had a absolutely fantastic experience! I decided to get a little botox and some filler , And I…read moream so happy I chose to go here!! This was my first time getting both, so I was nervous. The staff and Dr. Zimmermann made me so comfortable and it truly couldn't have been a better experience! Dr. Zimmermann and his staff are very professional, kind, and knowledgeable about the procedures. I was made to feel comfortable, with a thorough explanation about what I was getting, as well as what to expect. Dr. Zimmermann has an impeccable bedside manner, and made sure I was not in any pain throughout the process. I LOVE my results, and couldn't be happier! I will continue to go to Dr. Zimmermann and I look forward to my next visit!!

Dr. Zimmerman is a compassionate and highly skilled plastic surgeon. In June of 2016, I was…read morediagnosed with Stage 3 breast cancer at the age of 33. I was told that I needed a double mastectomy and was eligible for reconstruction. I was given the names of plastic surgeons in the bay area. I will be forever thankful that I chose Dr. Zimmerman. From the moment I walked in the door he and his staff put my fears to rest.  It was the same at every appointment. I left with both hope and confidence that the surgery would be successful. And it was! My new breasts actually look better than before the cancer. In fact they are perfect and beautiful! I highly recommend Dr. Zimmerman, he is one amazing doctor.

Dr. Gilliam is amazing and so is his wife. I have been going for years and I highly recommend him…read more His wife is very helpful, kind, and is always smiling and polite.

Dr Gilliam is nice but his wife is very rude to patients especially if you have Medical. She first…read moreintroduced herself over the phone as "just a receptionist. I was trying to get information about why they refused to see my mother. Im not very savvy about Medicare or partnership therefore I had lots of questions. She made an attempt to answer questions always sounding irritable and unclear. I asked her again about certain things she was not explaining very well and her answer was " Well, I've already addressed that so.....I'll have you talk to billing department (with hostile, irritable tone). unacceptable! She appeared to have very poor telephone etiquette. When you work in healthcare, don't treat the needy or underinsured as third class citizen undeserving to go to your clinic. She is running her business with no compassion. Her attitude is uncalled for. Is not always about money lady. Have patience with the elderly. Also once I told her I would complain about her attitude with the physician she said "IM THE WIFE." I'm just speechless with this woman's behavior. Her staff is always complaining about her nasty despot attitude.

First time visiting this clinic due to a referral from an emergency room visit. Plenty of parking…read morewhen arrived very early in the morning. The front entrance has a security/ front desk that provided exact location of the clinic because its a big building and I looks like its easy to get lost in there in my opinion. Typical waiting even with an appointment. Clinic looks new, neat and clean. Good customer service from front desk person. Looks like a fast paced busy clinic based on the people in the waiting area. There is a small tv but is off, it would be nice if there is a big tv or multiple tvs so people won't get bored waiting. We were called around 7:20 for a 7:00 appointment. During our brief visit, Dr Kofoed was pleasant, calm, not rushing, showed the photo of the xray and able to explain everything we need to know. I was able to schedule the next follow up appointment and will update the next experience based on that.

Dr. Kofoed is not just a great doctor he is a wonderful person. You're a person and not just a…read morenumber in a chart. Takes time to listen and address your concerns.

I'm almost 6 weeks post-op from a mommy makeover with Dr. Ashley Thorburn, and I can confidently…read moresay choosing her was one of the best decisions I've ever made. I am beyond thrilled with my results. My procedures included an extended tummy tuck, breast lift with auto-augmentation, and liposuction. Dr. Thorburn's surgical skill is truly exceptional. My incisions are incredibly thin, precise, and already healing beautifully -- a true testament to her meticulous technique and attention to detail. She created natural, feminine results that exceeded my expectations. She gave me the body I always hoped for, and I honestly couldn't be happier. From my very first consultation, I knew she was the right choice. She took the time to truly listen to my goals, thoroughly explained every step of the process, and openly discussed potential risks -- along with exactly how she minimizes them. I felt educated, prepared, and completely confident in her expertise. Her professionalism, warmth, and calm demeanor made me feel supported at every stage. I never once felt rushed or pressured, especially when discussing finances, which was something I experienced at other offices. The day of surgery went smoothly, and her entire team was kind, attentive, and incredibly reassuring. The care I received from start to finish was outstanding. I am so grateful to Dr. Thorburn and the entire team at Napa Solano Plastic Surgery. If you're considering a mommy makeover, I cannot recommend her highly enough. Her talent, precision, and commitment to excellence truly set her apart.

Had implant replacement and pocket fixing that was done by Dr Thornburn. She is amazing. So patient…read moreas I had lots of questions. She's thorough and skilled. I wish I had her from the very beginning of this journey. She had to fix someone else's mess and she not only fixed but improved the look as well.Her nurses and anesthesiologist were absolutely amazing. I never felt so comfortable and safe in all my time dappling in plastic surgery. Also a big thank you to Bethany the office gal. Shes always kind and helpful. I can't say enough about this Dr and staff!

Dr Jamnani was my surgeon for emergency surgery and all went great! He thoroughly explained every…read morestep of the way from. Preop to post op care. I couldn't have asked for a kinder, sincere physician. I highly recommend Dr Jamnani

I realize that some doctors don't have the best bedside manner, but this man is one of the rudest…read morehuman beings that I have ever encountered. My daughter had to go see him for a follow up after surgery. When we explained that she was vomiting and still couldn't keep food down 10 days post op he told us "that's not my problem". He told us to go see a GI doctor. When we explained that the GI doctors had no availability for 2 months he stated "then you'll have to wait". I told him no and that I wanted someone to assess this problem now, he told us to get out. I told him he was a rude person and that by not helping us he was assisting in the demise of my daughter. He again told us to get out waving his hand towards the door and said we were being ridiculous. All this as she again threw up. As we were leaving he hit my daughter with his hand that he was flinging around. She became very upset and threatened to call the police. His nurse quickly escorted us out to the lobby. She was very nice and apologized. She was so sweet and gave both of us hugs. Another nurse came out an helped us get an appointment with a GI doctor that same afternoon. I cannot say yet if this man is a good surgeon, because my daughter is still very ill. What I can tell you is that he has a horrible bedside manner and that he shows no empathy towards his patients who are begging for help. If you have another option I would highly recommend it. What kind of doctor tells someone begging for help that her illness is "not his problem"? In my opinion this man is a self centered egotistical disappointment to the medical profession.

We were assigned to Dr.Taylor through North Bay Hospital after my Mom had fallen and had a very…read moresevere brain bleed. Once she was released from the hospital and was in an acute rehab facility, we went to see her after her most recent CT scan. We literally spent maybe 10 minutes in her office. She was curt and does not have the best chair side manner. I would ask questions in behalf of my mother and she was not very forthcoming of any information with regard to why my mother fell. She just kept repeating " there is no more bleeding and no more swelling in the brain " . " We're good" ... When we would ask questions about weakness in her lower extremities and unsteady gait she had no answers. When I asked about what we could do about finding the appropriate SSRI for her that might work better than what she was on now she skirted out of this by saying " not my department sorry" .. she barely wrote any Physician's notes for the Rehab facility. I felt it was a complete waist of time and my Mother's time. The Medical Assistant was very friendly and knowledgeable maybe she should become a Neurologist and trade places with her. We will be going back to her original Neurologist. I would give this Physician zero stars if I could.

I've had several back injuries over the years, due to my type of work. Each was more severe than…read morethe other; this last one being the worst on a continually degenerating lower lumbar. I hadn't realized it, but my feet were beginning to hurt more and in odd ways. I first had a physical therapist and when I finally relayed my plight to Dr. Taylor she confirmed it was due to my back issues...continuous damage over the years plus the new injuries. In fact, she cleared me for emergency surgery, which she flew back from the East Coast to perform on December 27th, 2022...yes, two days after Christmas!!! Dr. Taylor saved - if not my life -certainly my way of life. Thank you!!!!!! Dr. Taylor is also very personable, knowledgeable, able to speak easily to us laymen, shows great compassion and frankly, wants the best for each patient.

Dr Birkbeck is awesome! The Nursing Staff is awesome!…read more The receptionists service was AWFUL! My experience with the front, the receptionist, was AWFUL. I sat for over 30 min after my scheduled appointment time, I even waited approximately 15 min to ask when I was going to be seen and why a patient that came in after me was being called before me and the receptionist said with a superior tone, "some patients need x rays and there are different doctors" (I literally heard the patient called for the same doctor as me), and then I was told by the nurse "I'm sorry about the wait, you were never checked in". To me that is unacceptable, it wasn't even that busy in the front, why wasn't I checked in by the receptionist? The way the receptionist dealt with me and my situation made me feel like she was looking down on me, like I was stupid or something. I'm very observant and pay attention to things. I had other appointments to get to, I even came in early.

I've seen Dr. Birkbeck twice, one for each wrist roughly a year apart…read more The first experience, I never got a clear answer, even after an MRI and cortisone injection, as to why I was in pain. The second experience I chose Dr. Birkbeck because I thought I was an existing patient since it'd only been a year (turns out, I wasn't. They charged my insurance for a new patient exam...the bill in and of itself is a whole other issue.) I had been in a motorcycle accident on 7/6 and received a diagnosis in the ER for a left wrist fracture. When I showed up 4 days post accident, he took me out of the ER splint, put me in a cock-up wrist brace and sent me on my way for another week. Then he puts it in his records that I agreed to the brace! (I would have much preferred a cast for the stability) He also spent less than 10 minutes with me in the exam room, and I wasn't swollen at this point. I then go back, at this point 10 days post accident, and get follow up x-rays in which he informs me there's been no change...well no kidding duh! I can remove the brace to shower (he told me I could) and it was not stable enough so it was moving! I then explain to him that with my work, the brace wasn't stable enough for me and he says, and I quote "I'm glad you told me. We can switch it up or I can put you in a cast, IF YOU'D LIKE". What is this, patient is the doctor for the day?! So I opt for the cast, and his medical assistant Crystal puts it on way too loosely. I have to come back in two days later for a new cast to be put on! Luckily, this time around, Taylor Luis (his other medical assistant) apologized that I had to come back in and she cut off the loose cast and put me in a new, much more secure, one. Again, this appointment, the doc spent less than 10 minutes with me. I was then told to follow up in 4 weeks. They cut me out of the cast, took x-rays, and put me in the room. The doc comes back and says "your x-rays are looking great and you're healing up nicely. I'm going to put you back in a brace for two to three weeks and then I'd like you to start moving and using your wrist. But I don't need to see you again, unless you feel it necessary, and I don't think you'll need physical therapy". So I say "Oh so I'm healed?" and he says "No, you're healing"...So 5.5 weeks post-fracture, and he sends me on my way, not fully healed, and doesn't need to see me again? Didn't seem right. Especially after yet again another 10 minute appointment. I am now 8.5 weeks post accident, still in a brace because the pain is so bad I almost went back on opioids, and am going to eat the cost to see another doctor for a second opinion. Keep in mind, this was not a compound fracture that required surgery, a simple distal radius fracture. I would have given 0-1 stars if it weren't for his medical assistant, Taylor Luis. She has been extremely pleasant and helpful. When I called for my request for medical records to be sent to another doctor, she was very polite and understanding, not offended that I'm taking my business elsewhere. If I could review just her, I would give her 5 stars.