Jay was awesome! We went in looking for pants and he was able to find the perfect pair. We were…read moregreeted as soon as we walked in. He gave awesome recommendations for alterations etc. Very helpful !

Walked into the store and received no attention from the salespeople. One was working with a…read morecustomer and another was folding and stocking merchandise. Hung around the cash register a while as the folder/stocker ignored me. I figured, well maybe she's not a salesperson. I finally just left to run another errand and returned in about 30 minutes but received the same treatment. I approached folder/stocker and asked if she would help me, receiving a cheerful, "yes, I can!". However, she didn't know zip about men's clothing (all I needed was a pair of trousers and some braces), and finally she suggested I try Jos Bank, which I did. Jos Bank knows what they are doing - you'll never see me in a Men's Wearhouse again.

OK, I came in here today with my daughter and I was just looking around and this girl started…read morehelping me and we started talking and she was so nice and so professional her name is Jordynn. I've been really insecure since I gave birth and she just made me feel super secure about my body and just totally embraced the spirit that is Torrid! The reason why I'm leaving a one star review is because another worker came in while I was there. I think her name was JJ if I heard it right And she was literally being so rude to Jordynn. This was completely unprofessional and disgusting behavior. She came in starting to complain instantly...speaking to Jordynn like she was literally dirt! saying things like "what have you been doing this whole time "when it was very obvious she had been helping customers, She even went as far as to call the manager and complain on the phone with customers in the store... I'm sorry, but this is not the torrid that I love or remember why are you treating people like dirt especially in front of customers nasty bitch... She also didn't talk to me at all

Needed bra sizing and the associate working (morning, 1/6/2020) was superb! She was patient and…read moreexact with her measurements. Walked away feeling confident in a new bra!! Ummm yeah....a good bra will do that :)

For today,,, while I enjoy teens having fun and shopping together what I don't enjoy is them…read moretaking up three dressing rooms (two to a room) for over 35 minutes while there is a line 15 deep of people waiting to get into the rooms to try on clothing. Twirling, giggling, sitting in the floor, coming in and out of the rooms over and over again. I suggest the dressing bf room attendant check in on them more and gently encourage them not to sit in floor, twirls, etc while so many people are waiting. Just a suggestion to make everyone's experience nicer.

employees are young and rude. i stood at the register waiting to check out while they talked to…read moreeach other and continued their conversation for. while before even acknowledging i was there.

Great shopping for special occasions or just finding something different. Located in nice area…read morewith plenty of security and lights. The clothing and accessories are so unique. Customer service at the registers is outstanding

I Have A Complaint on the Regional/General Manager from Maryland. I am trying to reach the…read morecorporate office with a complaint. I just got off the phone with the Regional/General Manager from K&G in Maryland. Nothing was resolved by the Regional/General Manager of the White Oak store. Just a bunch of hot blown air to the customer. He promised me something out of the store as a compensation for the hardship that I faced in his Richmond store and then when I asked him about it later he acted like he knew nothing. You, see, apparently he is not in Richmond but in Maryland. I see why the subordinate leadership in Richmond is just as bad as he is. K & G needs better leadership. I faced a very difficult time over the years dealing with the manager in the Richmond store. She is very rude and follows customers around the store and makes the shopping experience very uncomfortable. Because of this I have not been in the store lately because I am in fear of harassment. I hope that someone from the corporate office reaches out to me soon so I can fill you in on what was promised to me in compensation for the Richmond store management and employee behavior. I am truly dissatisfied to have been lied to by the Regional/General Manager. This review only shows a little bit of the problems with your Richmond store.

Wow!!! I've never seen 50% off the whole store before…read more I love linen and this is one of the few stores that carry a good quality and plenty styles to choose from. I did find some nice linen pieces at very affordable prices. The staff here is ever so helpful. Always nice and professional. They aren't allowing you to try on anything (just so you know) Not yet. Maybe that's coming with Phase 3. Head on over and see if they have something for your closet.

super friendly staff (thank you ANNETTE!) walked out of here tonight with 5 pairs of pants for $150…read morebucks. nice pants....love it! thanks to annette for helping me and hooking me up with sale items and fabulous customer service!

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

I stopped shopping at this location a while ago. The product selection was meh and the service was…read morefine for luxury i guess. I stopped in a few weeks ago after popping in just to see what was new. I met the manager Heather who was so sweet and personable. She showed me the new bags that came in and even pulled out some jewelry that hadnt hit the floor yet for me to look at. I wasnt really shopping that day, but she added stuff to my wish list on her ipad to remember for next time. I told her I would be back with my mother. I came in on Saturday and asked for Heather. It was her day off, but the clerk (Caroline?) pulled up my profile and had my wishlist items pulled up and ready to look at to compare. Plus they helped my mother get some cute stuff for a party coming up. I guess they told the manager I had popped by. She texted me today and asked how my experience was and asked what we had picked out. Like, she genuinely was interested... I felt like i was shopping with a friend even though I didnt even shop with her. In today's dying retail world, I felt super bougie with the level of personal shopping and the details they remembered about me. 100/10 recommend shopping at this location. And ask for Heather!

I normally shop at KS outlet stores. This was my first time in a very long time entering the KSNY…read morestore. I was greeted when I entered into the store. The store was set up so beautifully. I even complimented the manager of the store displays. The displays really enticed you to come into the store. This is just a beautiful store that is made to feel like a boutique. A wonderful section of items especially their earrings.

This is one of the few locations of this preppy national chain. J. McLaughlin sells prepster…read moreapparel for both men and women. You'll find patterned skirts, needlepoint belts, sweaters and the other colorful apparel that comes to mind when you think country club. Everyone who works here is very friendly, and, while the store is a bit pricey, there are some good sales throughout the year where you can score some bargains. They always have cute spring/summer dresses and skirts. It's nice that it has a small parking lot since street parking can get annoying along Libbie and Grove.