I love this location, you can always find great deals and lots of plus size clothing options…read more Customer service is always nice, friendly and helpful. It's not normally super crowded and parking is always an breeze.

Carla was extremely helpful. I was looking for the proper size for my son. I had no luck finding…read moreit. She was persistent in finding me some sizes that would work. I appreciate her efforts. She stopped her work to help me. I will be back again. Price could be a bit better but I got exactly what I wanted.

Young lady was very pleasant and helpful even though they didn't have what I needed. I was greeted…read morewithin a minute of entering the store. I was even given alternative stores to check out in hopes of finding what I was looking for. Way better experience versus the one i had at the Towson location.

Stopped by Aerie to pick up some clothes for the family and I got great deals…read more Store wasn't overcrowded and was clean including fitting rooms. I was greeted upon entering the store. That was nice especially since I wasn't hounded by a salesperson to help me find something or recommend different items. Entire store is on sale. Up to 40% on some items. If you find something you like but they don't have your size you can ask them to look the item up in the computer and if available (8/10x) they can order it and it's shipped to your house. Excellent customer service! 5/5. I recommend this store!

This chk out area seems to be a bit confused. No one asked if helped was needed for a period, no…read moregreeting when we stepped up to the register. No courtesy bag for a online p up, just in hand?! That's ridiculous to me. In addition the escalators are broke. There needs to be better service and more consideration.

This is about the credit card which they talked me into getting over christmas. They gave me $3000…read morelimit which I didn't need but figured it would help my debt to credit limit ratio with a large mostly unused balance. I bought about $150 of stuff and paid it off that month. They kept sending me non-stop emails to use my account. Several months later I lost my debit card. While waiting for a new one I used my JC Penny card for small grocery items and a local uber ride. Right away they FROZE MY CARD. I went through a long procedure to get it unfrozen. Then I used it for another short uber ride and $10 of groceries. They said their was "suspicious" activity on my account and froze it again. How is a $20 local uber ride from my house suspicious??? How is $10 of groceries at a local store SUSPICIOUS??? This kept on with EVERY SINGLE PURCHASE MARKED AS SUSPICIOUS, A FROZEN CARD, AND LONG IGNORANT PROCEDURES TO UNFREEZE. I'M DONE WITH THIS EFFING CARD. WHAT IS WRONG WITH THESE PEOPLE??? WHAT OTHER COMPANY FREEZES YOUR CARD FOR EVERY SINGE 10 OR 20 LOCAL PURCHASE? EFFING IDIOTS.

I stop here often for Crocs to, nice Spring colors. The customer service is nice and they have a…read morenice selection of shoes to choose from. The prices are very reasonable so I'd check them out.

Super nice staff! My shoe literally fell to pieces while I was having dental work done. I drove…read morehere barefoot and they helped me find some new shoes in my size super quickly and they were on clearance!

Nice small store. Normally I order from the website but its easier to try on and make decision.read more

The staff at this location are terrific. So friendly and helpful, even when they are packed with…read morepeople. I have never had a bad experience here.

This review is for the 803 Goucher Blvd Space 104, Baltimore, MD 21286 location. I was greeted when…read moreI entered the business which was nice. The mens sandals were not well organized. They weren't all in the same area. I almost left without purchasing anything. No assistance was offered by a store employee.On my way out I saw what I was looking for though. I mentioned to the person at the front door (maybe the manager) the situation but didnt get any response. The Hunt Valley store is nicer and more organized.

I recently visited this location with an issue that I made with an online order. Caleb immediately…read moregreeted me upon my arrival. He was attentive to my issues and what I was looking for. Caleb helped me through the process and made the return easy. His customer service was top tier, I was especially glad to be helped by someone who was knowledgeable about the services of the store. It would be great to visit this location again leaving with an impressionable interaction. Again thank you Caleb, you rock!

5.23.26 Located on…read morethe lower level of the Mall in Columbia near Macy's, this retailer offers stylish apparel and accessories. I find myself window shopping more often than not, as I haven't had much luck with sizing--petite options would be a welcome addition. There's typically a selection of sale and clearance items toward the back of the store worth browsing.

My favorite place to get jeans and work slacks. They had discontinued the Editor pants but I'm glad…read morethey're back! Especially with more in person work I've been having to update my wardrobe! So many Express stores across the country have closed so I'm glad this one is still around. Even when I place online orders this location is where I come to pick up the orders! Definitely is pricey but with sales and coupons it's not terrible!

I don't shop at Walmart or Target. (You can read my past reviews to find out why.) This has made it…read morea bit difficult for me to find underwear. After striking out at Marshall's yesterday, we decided to check out Eastpoint mall today, mainly JC Penney. I would bet this store has been here since they built this mall and it looks like it. There's Clearance and construction throughout the store, on both floors. I can't tell if they're getting a make-over or if they are parring down, but it's not a good look. I'm pretty sure we used a freight elevator. We would have never found it unless the employee walked us there. There's a fine selection of clothing, all usually on sale. It's back-to-school time, and I'm massively jealous that the girls have the cutest clothes, while women are supposed to dress like they've been attacked by Jackson Pollock or are going camo in a splatterpaint room. I may be almost 50 but I still have some decent curves I'd like to show off. We found a great selection of ladies panties upstairs. I refuse to shop at Victoria's Secret... the old joke is right, her secret is that she's not making clothing for curvy girls. The mens underwear is downstairs. And there are only two registers throughout the entire store. One upstairs. One downstairs. I like Penney's. They're a half step above Kmart, but still give you that oldskool mall shopping experience.

Jcpenney at whitemarsh mall poor customer service the store manager was rude on Saturday…read more December 13 2025 the associate was rude im was totally disappointed and dissatisfied that was the second time I was there on December 10 a was charged 3 time for the same item 2 on my credit card and the i wrote a check came a I check my credit and seen i was charger I call on the no answer I had to call the corporate of in Texas on December 10 I when back and talk to the store on Saturday December 13 no apologies she was very rude what happened to customer service to me for being charger 3 time and had to drive back across the beltway I waste of time and gas the store gave a gift card I should have got apologies I got a gift gift card I call the corporate office back for the second time the first time the manager said the there nothing she could do when call the corporate office back the she gave a gift card the store manager stated on Saturday oi strong hold a gift after all that the should done more a apologies poor customer service and help from the associate and both managers at whitemarsh mall Jcpenney i totally disappointed and dissatisfied