1. J Crew Factory

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Cockeysville, MD

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J Crew Factory

4.0 (2 reviews)
Closed • 10:00 am - 8:00 pm

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2 years ago

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3 years ago

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Jos A Bank - It ended up being a beautiful suit, many compliments!!

Jos A Bank

2.8(17 reviews)
0.0 mi
•$$

I went to exchange a suit at the Jos A. Bank in Towson, MD. Immediately I saw how incredible &…read morehelpful the staff was. Specifically, I worked with John who is one of the sales members on the floor. He answered every question that I had and found me the perfect suit to walk out with. I had a great experience shopping with his assistance. I highly recommend anyone who goes to this store to request him. Excellent customer service and will have you walking out with a perfectly fitted and stylish suit. Thank you, you have my future business.

If you need to rent suits for your wedding or special event, GO SOMEWHERE ELSE. Save yourself the…read morestress and inconvenience. Apparently, most of the suits don't arrive until 3 days before the wedding, which leaves no time to fix anything if something doesn't fit or is wrong. Then, we received a message saying one of our suits had arrived in store. We rearranged our schedule and drove an hour to pick it up, only to get there and have them tell us they couldn't find it. After looking into it, they said the notification was sent by mistake and that the suit would actually arrive in 3 days. Now they've come back and told us it actually won't arrive for another 8 days and apparently there's "nothing they can do" unless WE pay an additional $80 expedited fee and the "manager" could have someone else relay was "there's nothing we can do". So after their system mistakenly tells us the suit is ready, we waste two hours traveling there and back, get told incorrect information about when it will actually arrive, and now we're expected to pay extra money to make sure it gets here in time? Wedding planning is stressful enough without having to worry about whether the suits are even going to show up in time. I would absolutely recommend going somewhere else if you're renting for an important event. No one at this location has been helpful.

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J Crew Factory - womenscloth - Updated October 2026

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