1 STAR -- Defective Shoes and Zero Accountability
I completely understand and respect an "All Sales Final" policy. If I bought the wrong size, changed my mind, or simply didn't like the shoes, that would be on me.
But this is not a return issue. This is a product failure.
I purchased these Nike running shoes from the Nike Factory Store/Outlet in White Marsh, Maryland, on Thursday for approximately $71. Within just two days, the sole began separating from the shoe and is now visibly coming apart. These were essentially brand-new shoes that failed almost immediately.
When I called the store to explain what happened, I made it very clear I was not trying to return them due to preference or buyer's remorse. I was reporting a defective product that had already broken down after minimal use. The response I received was that the sale was final, nothing could be done, and I was simply out the $71.
That level of response is extremely disappointing.
An "All Sales Final" policy should apply to normal customer returns--not to merchandise that appears to be defective right out of the box. A shoe that starts falling apart after two days is not normal wear and tear, and it reflects poorly on both product quality and customer support.
I expected significantly better from Nike, both in terms of durability and accountability. read more