Amazing service fast communicative and trustworthyread more

amazing service ! called at 11:00 pm during a holiday and he was the only one out of 7 people that…read morecame without hesitation !!!! thank you

Locked my keys in my car on Christmas Eve, gave Mr. Landry a call and he was able to get to me and…read moreget my keys all within 25 minutes. The service was quick and efficient and very reasonably price.

I'm with Progressive Insurance, and this towing company was dispatched through their roadside…read moreassistance after I requested help for a flat tire while I was parked in a Starbucks lot. Progressive assigned this company and I was given an estimated arrival time of about 90 minutes. I waited the full time as instructed. However, during that wait, the service status was suddenly marked as "completed," even though no one ever arrived to assist me. After noticing this, I reached out for clarification. I attempted to contact the towing company directly, but my calls were ignored. Instead of a proper response, they only sent a text message (which I will attach as a screenshot). In that message, there was no real explanation or resolution--just a confirmation that the job was marked complete on their end, despite no service being provided. At that point, I also contacted Progressive roadside assistance again to report the issue. I ultimately had to submit a new request and wait for a different company to be dispatched, which added even more unnecessary delay and inconvenience. The second company arrived and completed the job in less time than I had already already spent waiting for the first provider. This experience was extremely frustrating and unprofessional. Marking a service as completed when no assistance was actually provided is unacceptable. Communication was poor, response time was misleading, and the lack of accountability made the situation worse. I will be contacting the Better Business Bureau regarding this matter, as I don't believe Yelp alone is enough to address this type of issue. Insurance companies like Progressive and other contractors they work with should be aware of how this type of service is being handled. I would not recommend this company and hope they improve their communication and reliability moving forward. Update and reply to business owner : Thank you for your response. However, if your company knows it cannot handle certain roadside issues due to lack of equipment, those requests should not be accepted or dispatched to you in the first place. Being sent out unprepared delays help and leaves customers stranded longer than necessary. It's also concerning that the service was marked as completed when the issue was not actually resolved, especially when it's billed through insurance. I believe it would be more appropriate to only accept services your team is fully equipped to handle so customers can receive proper assistance without unnecessary delays.

Excellent service. Arrived when he promised. Had the replacement key made and the new electronic…read morekey fob programmed within 1 hour. Job completed 100% as promised. A Plus! Half the cost of getting it done by the authorized dealer.

Extremely timely, professional and had affordable prices. I saved this locksmith's info for future…read moreuse..

Hi Yelpers. My niece had a trunk oopsie. Locked keys in the trunk, the latch is inoperable. Seats…read morelet down, but from the trunk. What to do? Bust out Yelp, of course. Did a search for locksmiths. First one to hit me back was Arman. After a short text back, he said give him 35 or 40 minutes. Well he got here in maybe 25. So were off to a good start already. They didn't dawdle, exchanged a couple of howdies, got right to work. Within 10 minutes, trunk was popped, keys retrieved, crisis averted. This was more than amazing. Night, raining, they still got here super timely and got the job done with no damage to the car. Hopefully I never need a locksmith again soon. If I do? Arman.

We worked with Arman and one of his techs. We had a few items that needed to be addressed at our…read moreelderly parents' home. They were accommodating and flexible with our schedules. The tech arrived on time, was incredibly professional and friendly. We had a couple of extra items we added to the list and he helped without hesitation. The tech would finish one task and asked if everything looked ok before moving on to the next. That's a really nice touch! I apologized to Arman for adding the items and he was so kind and treated it as no big deal "that's what we are here for". Really appreciated the service and quality! Will definitely use them again for the next projects!

Showed up on time Honored the price agreed upon…read moreDid the work on time Completely hassle free and turnkey.

Rekeyed all exterior doors, and also repaired a very old latch/lock on an interior door. I was most…read moreexcited about the interior latch, and I think he was also proud that he was able to fix it. Highly recommend!

SUPER helpful!!! I got locked out of my Liberty Safe (power failure, not user error), and Cameron…read morewas professional and efficient. I was able to schedule an appointment within a few days. Cameron was on-site and called the Liberty folks to exchange information. My safe was unlocked and reset within an hour. I will definitely use them again for future safe and lock needs.

We have relied on Guardian for years for our safes, locks, and keys. Not only are they the most…read morereliable but the most professional company providing these services that we have ever used. The owner has high expectations and supports his employees to be the best. In addition to these services they also have begun to help us with cameras and security where Ever On has failed. I can't recommend a company with better customer service than Guardian has.

This company was amazing. Oliver came out within an hour of…read moreme calling. He was very professional and explained everything he was doing, also kind and courteous. I will definitely use them again. If I could use 10 stars i would.

I find them to be a trusted and professional organization. The service provider advised and…read moreeducated about my options, did the work efficiently and I have had no problems every since (a couple years now)

Definitely would recommend Patriot Lock & Key! It was easy to schedule an appointment and they…read moreprovided clear communication. Russell went above and beyond this past week and we truly appreciate it. Leah and Brian C. (Houston, TX)

I work with a property management company and I have utilized the work with Patriot Lock & Key a…read morefew years now on many homes and homeowners association, pools and tennis courts and they have done a wonderful job for me. I typically deal with Edward and I can get answers to questions quickly they take care of our needs and send us detailed information from each job they go on. I would highly recommend this company.

Price after services was much HIGHER than originally quoted. Could not fully understand Daniel…read more Will not ever recommend this company to anyone!!

Thank you erick for the help,very professional and very respectful awesome job for sure will call…read moreagain

We called on a Saturday to have locks replaced on a home for the following day. They were able to…read moreaccommodate us on a Sunday. Our tech, Elvin, was on time, efficient and friendly. And was able to make duplicates for us on site. I highly recommend using them.

Do your hard earned money and mental health a favor and avoid this business like it's the Corona…read morevirus. I was charged $55 for the locksmith to disassemble the locking mechanism and extract the lock cylinder. He did not have the necessary hardware to duplicate key so he took the cylinder along with the promise to return with either a new key or complete new cylinder. A few days go by and I get a text stating that he has to order a new cylinder. I asked him how much a new cylinder costs, $80 + $90 labor. This seemed a little high and prompted me to research what Locinox charges for a 46mm replacement cylinder. $6 plus instructions on how to swap out cylinder. Not only that but a brand new, identical lock kit costs $120. NOT TODAY SATAN! NOT TODAY I understand I'm paying for a service but this is price gouging at its finest. I'd hate to see anyone get duped so please heed my cautioning and try a different locksmith.