Flexible, clean, courteous, and affordable transportation from many airports in Springfield , St…read moreLouis, Peoria -as well as 5 other states!

Reynolds Transportation James came to our rescue to get us…read moreto St. Louis airport after we were involved in an accident due to a Red light runner and heavy damage to our car. Trying to get a car rental was impossible because nobody had cars to rent. James has a great reputation along with his business....

The service was great and speedy. I had an issue with a reservation and Yolanda R. was extremely…read morehelpful and able to not only resolve my issue but went above and beyond to find me a vehicle for another trip and ensure that I was able to get all of my business done while in Illinois. When I returned to get the 2nd vehicle (2nd leg of trip) I was also happy with the great service from Brittany H. Both employees were friendly, helpful and positive. Shout out to both!!!

Flew into Springfield late yesterday and had a rental car booked with Hertz. Little did I know…read moreHertz rental car company had no longer been servicing the Springfield airport for sometime and forgot to tell customers. Luckily, Norton, national rental car, kiosk is open and John Akers was working and was able to help me out with a car. I was due to drive two hours from Springfield that evening and I would've been stuck in the city if it wasn't for John.

Needed a car for a couple of days. I spoke with a kind gentleman on the phone confirming the models…read moreavailable. I came in that afternoon and picked it up. The car was clean and in top working order. The gentleman I spoke with on the phone showed me the features on the vehicle, there was minimal wait time, and I was in and out quickly. Returning it was quick and easy after hours with a key drop at the door and the final cost was exactly as quoted. If we need to rent again, we will definitely contact Hertz.

Turned in rental 2hrs early to designated drop off location. Web says businrss open howevet it was…read moreclosed. No one to check in vehicle. Key put in key box. 984663805.

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side)…read more Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation. Horrible, horrible business. Rude employees. But how can a company accept a reservation and then have no cars?! Can hotels do this with room reservations? Can restaurants do this with dinner reservations? If you don't know if there will be any cars available, DON'T TAKE THE RESERVATION! The manager tried to tell me that a reservation with Enterprise was not a guarantee of a car. WTF! I will certainly not be renting from them again. Fortunately Hertz came through for me with a car, with no reservation and at a lower price! Don't rent from this horrible company. I hope they go the way of Spirit Airlines.

I reserved a mini-van as we are suppose to leave for vacation this coming sunday and my wife drives…read more1 1/2 hours to get there and to tell us they rented the vehicle to someone else, we didnt arrive at our scheduled time but still at least a courtesy call or something to let me know if we are on our way or not and for her to drive that far and for them to tell her that. Unacceptable!! I usually use the enterprise in E Peoria I should have went back to them. I will now be using a different car rental place going forward.

The car we rented for starters wasn't clean, and started making a noise a few hours after we…read morestarted driving. We stopped and looked under the car and the engine skid pan was falling off. We bought duct tape to try to hold it on until we could get to our hotel and call Budget. It didn't hold for long so we stopped again and looked under the car and noticed the pan had been installed with tie wraps. Very, very unsafe. If it had come off it could have injured any vehicle around us. Called Budget and was told to drive it to OK Airport to trade it for another car. That was 50 miles away so we drove as slowly as we could on the interstate. Budget at OK Airport gave us another car, we transferred everything from one car to another and as we checked the new car over we noticed the front bumper was coming off. One person told us they would get us an upgrade. As we waited for the new car, someone else brought us a car the same size or slightly smaller than our first or second car. Once again we had to unload our car and pack everything in the last car. We were renting the car for 16 days, so we had it packed pretty full. At no time did anyone apologize, or offer to help us move or stuff from car to car. Not to sound whiny but we're in our 70's and it was late afternoon in OKLAHOMA! The rep who told us she would get us an upgrade didn't obviously. She didn't offer a discount, or any compensation for us having a 4 hour delay caused totally by Budget. When I told her I was extremely disappointed in the way everything was handled she said she would give us a $60 discount. She would not have done that if I hadn't complained. My advice -don't just walk around the car looking for damages, look under the car for falling car parts. 15 years as a Budget only person all changed with this one rental.

Was scammed into paying double for my rental car. Customer service is the worst and offer no help…read more Hard to reach a real person then was told I had to call back the next day. Customer service gets a zero rating!!!!!!!!!!!!!! DONT RENT FROM THEM! They don't care about good customer service.

Used to be a great place when Bob was the service manager. The new dude is terrible at his job…read more Zero communication - I had to call repeatedly to get an update. Don't call at lunch. He likes a long lunch. And don't call after 5:00. He doesn't do OT. When you do get in touch with the leader, he is not professional and more than a little bit of an arse. He told me that the parts my vehicle are no longer made/available. While he was on the phone, I did a quick Google search and found them available. He told me that those places were not OneStop vendors. I also found them at Landmark up on Prairie Crossing - they asked me why OneStop didn't just call them? I won't take my kid's skateboard there as long as the new lead is running things. I am guessing he is a great wrench turner, but he is the absolute worst customer service person that I have ever dealt with. I could write a ton more, but trust me, they are now terrible - not the fault of the mechanics. It is due to one person.

Do not do any kind of business with them you can take your car in to get something done and they…read morewill always tell you something else is going on to have you to come back. I was overly charged and they damaged my vehicle when I came to pick it up customer service is very rude made a complaint. I was told that they don't want to do business with me ever again.

Check in was quick and easy. He took my driver's license to verify my identity and reservation…read more Then he brought up the agreement on an electronic screen where I had to initialize in 3 places and sign at the end. He handed me the key fob, described my vehicle, and where it was parked at, and just like that, I was in and out and on the road in less than 10 minutes! The next morning I left at 8:15am and drove a little over one thousand miles, arriving home in Florida at approximately 2:30am without any issues. I returned the vehicle to Alamo at Orlando International AirPort later that morning. The employees were friendly and helpful and the process was quick and easy. I like it when things go so smoothly and according to plan. I'd be most likely to use them again.

I had an issue with Alamo concerning the availability of a car I reserved. I was more than upset…read more Thankfully Alamo through its online support fixed everything and I am once again on the road with Alamo*. *patent pending.