The service was great and speedy. I had an issue with a reservation and Yolanda R. was extremely…read morehelpful and able to not only resolve my issue but went above and beyond to find me a vehicle for another trip and ensure that I was able to get all of my business done while in Illinois. When I returned to get the 2nd vehicle (2nd leg of trip) I was also happy with the great service from Brittany H. Both employees were friendly, helpful and positive. Shout out to both!!!

Flew into Springfield late yesterday and had a rental car booked with Hertz. Little did I know…read moreHertz rental car company had no longer been servicing the Springfield airport for sometime and forgot to tell customers. Luckily, Norton, national rental car, kiosk is open and John Akers was working and was able to help me out with a car. I was due to drive two hours from Springfield that evening and I would've been stuck in the city if it wasn't for John.

Communication on your part. My in-laws reserved a big rental van and Enterprise took the…read morereservation. My in-laws called several times over the months leading up to the reservation times and Enterprise confirmed it. 20 minutes before leaving, Enterprise told my in-laws that they don't carry those vehicles and refunded the money. Luckily, Enterprise in Jacksonville came to the rescue.

Second time I've made a reservation, signed up for text alerts, drove there, and they have no cars…read more When you make a reservation they have wide selection, it's all fiction, they may have that selection, but probably not. The people working there are not to blame, they are put in an unfortunate position by Enterprise. I'm done

Check in was quick and easy. He took my driver's license to verify my identity and reservation…read more Then he brought up the agreement on an electronic screen where I had to initialize in 3 places and sign at the end. He handed me the key fob, described my vehicle, and where it was parked at, and just like that, I was in and out and on the road in less than 10 minutes! The next morning I left at 8:15am and drove a little over one thousand miles, arriving home in Florida at approximately 2:30am without any issues. I returned the vehicle to Alamo at Orlando International AirPort later that morning. The employees were friendly and helpful and the process was quick and easy. I like it when things go so smoothly and according to plan. I'd be most likely to use them again.

I had an issue with Alamo concerning the availability of a car I reserved. I was more than upset…read more Thankfully Alamo through its online support fixed everything and I am once again on the road with Alamo*. *patent pending.

Our train got into Springfield late and the original Enterprise location was closing at noon…read more Though we were only going to be a 1/2 hour late, the lady at that location would not help us at all and we were very disappointed and upset that she would treat us that way. I understand it was going into the holidays but really? 1/2 hour? Pathetic customer service experience with her and I will NEVER do business with that location. If I could give negative stars for her and her store, I would. However, this location at Dirksen went way out of their way to make up for our situation and got us what we needed and we were on our way. The staff was terrific and very helpful not only picking up the car but when we dropped it off...they saved us as a long-time, long-term customer. Thank you!!! Steve and Robyn

This review is for the Enterprise Rent-a-Car in Springfield, IL (east side)…read more Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation. Horrible, horrible business. Rude employees. But how can a company accept a reservation and then have no cars?! Can hotels do this with room reservations? Can restaurants do this with dinner reservations? If you don't know if there will be any cars available, DON'T TAKE THE RESERVATION! The manager tried to tell me that a reservation with Enterprise was not a guarantee of a car. WTF! I will certainly not be renting from them again. Fortunately Hertz came through for me with a car, with no reservation and at a lower price! Don't rent from this horrible company. I hope they go the way of Spirit Airlines.

Jordan was awesome today. Helping us out after Landmark Jeep service was setting us back on our…read morevacation. Jordan you rock. I will always use your service and I hope everyone does the same. Very helpful and knowledgeable.

From the owner: Need a rental car Call Landmark Rentals to get you back on the road fast. We are located in…read moreSpringfield, IL and welcome our neighbors from the surrounding areas. We offer a selection of Ford, Chrysler, and Fiat vehicles at competitive rates for daily, weekly or weekend rentals. Our inventory includes: ? Sedans ? SUVs ? Hybrids ? Wagons ? Minivans ? 8- and 15-passenger vans ? Cargo vans We open early, Monday through Saturday. We are bonded, certified and insured. We promise to get you on the road as quickly as possible. We will even pick you up, free of charge, if you need help getting to our office. Call Landmark Rentals today and you'll be on the road before you know it!

They charged me a service/fuel charge even with the fact I returned with a full tank. Total rip…read moreoffs.

Horrible service! No agent available at counter during operation hours when trying to pick up. Took…read more15-20 minutes before anyone showed up. Car was not cleaned well. Problem with returning car and staff was not helpful or friendly.

I liked it here but I got very hungry during my wait. I would like it more if they had a snack jar…read more With candy, mints, and saltines. That would take this place to the next level.

Lacking customer service. Called my husband "bro" in each sentence…read more Called to say he would be 30 minutes late. They said ok. Then they gave the car to someone else.

I absolutely LOVE Avis. They have given me countless rentals at great rates. Sign up to be a…read morepreferred member and maximize on the savings. The staff is friendly and knowledgeable. Denise is my favorite, she always greets me with a smile with keys in hand and paperwork completed. Avis had a weekend deal I would take advantage of. One free weekend day from Friday to Monday. It really didn't get much better than that. If I could give more stars, I would. THANK YOU AVIS!

No car, horrible customer service. Clearly the guy we dealt with hates his job. If I could negative…read morezeros I would.