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    Enterprise Rent-A-Car

    2.9 (8 reviews)
    Open 7:30 am - 6:00 pm
    Updated a few days ago

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    28 days ago

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    3 years ago

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    Thanks for the review, Larry. We hope to see you again. – Lisa S

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    Ask the Community - Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(24 reviews)
    3.4 mi

    Our train got into Springfield late and the original Enterprise location was closing at noon…read more Though we were only going to be a 1/2 hour late, the lady at that location would not help us at all and we were very disappointed and upset that she would treat us that way. I understand it was going into the holidays but really? 1/2 hour? Pathetic customer service experience with her and I will NEVER do business with that location. If I could give negative stars for her and her store, I would. However, this location at Dirksen went way out of their way to make up for our situation and got us what we needed and we were on our way. The staff was terrific and very helpful not only picking up the car but when we dropped it off...they saved us as a long-time, long-term customer. Thank you!!! Steve and Robyn

    This review is for the Enterprise Rent-a-Car in Springfield, IL (east side)…read more Enterprise provided me with the worst rental car experience of my life. I reserved a car over a month before the scheduled 4/25/26 pick up date. When I arrived, they told me they had no cars, but I was welcome to wait in hopes that one would return, which it never did after waiting an hour and a half. I was under the impression that if I reserved a car one would be there for me.It was like the Seinfeld episode - 'you know how to take the reservation, but you don't know how to hold the reservation. Horrible, horrible business. Rude employees. But how can a company accept a reservation and then have no cars?! Can hotels do this with room reservations? Can restaurants do this with dinner reservations? If you don't know if there will be any cars available, DON'T TAKE THE RESERVATION! The manager tried to tell me that a reservation with Enterprise was not a guarantee of a car. WTF! I will certainly not be renting from them again. Fortunately Hertz came through for me with a car, with no reservation and at a lower price! Don't rent from this horrible company. I hope they go the way of Spirit Airlines.

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    Budget Car Rental

    Budget Car Rental

    2.9(7 reviews)
    5.4 mi

    The car we rented for starters wasn't clean, and started making a noise a few hours after we…read morestarted driving. We stopped and looked under the car and the engine skid pan was falling off. We bought duct tape to try to hold it on until we could get to our hotel and call Budget. It didn't hold for long so we stopped again and looked under the car and noticed the pan had been installed with tie wraps. Very, very unsafe. If it had come off it could have injured any vehicle around us. Called Budget and was told to drive it to OK Airport to trade it for another car. That was 50 miles away so we drove as slowly as we could on the interstate. Budget at OK Airport gave us another car, we transferred everything from one car to another and as we checked the new car over we noticed the front bumper was coming off. One person told us they would get us an upgrade. As we waited for the new car, someone else brought us a car the same size or slightly smaller than our first or second car. Once again we had to unload our car and pack everything in the last car. We were renting the car for 16 days, so we had it packed pretty full. At no time did anyone apologize, or offer to help us move or stuff from car to car. Not to sound whiny but we're in our 70's and it was late afternoon in OKLAHOMA! The rep who told us she would get us an upgrade didn't obviously. She didn't offer a discount, or any compensation for us having a 4 hour delay caused totally by Budget. When I told her I was extremely disappointed in the way everything was handled she said she would give us a $60 discount. She would not have done that if I hadn't complained. My advice -don't just walk around the car looking for damages, look under the car for falling car parts. 15 years as a Budget only person all changed with this one rental.

    Was scammed into paying double for my rental car. Customer service is the worst and offer no help…read more Hard to reach a real person then was told I had to call back the next day. Customer service gets a zero rating!!!!!!!!!!!!!! DONT RENT FROM THEM! They don't care about good customer service.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(4 reviews)
    31.0 mi

    reserved a minivan a month ago. went in person to confirm rental and payment. they don't take…read moreadvance payments so confirm my card and availability was told that was good and car was available and payment with Chime Credit was fine. get a a call this week confirming I was still needing car said yes and again confirmed payment type and deposit and pick up time. get there this morning and was denied pickup because of payment with chime credit. and we are out of state. wow confirmed ok twice to be told by a anyway that we do not accept that and the person who told you that was wrong. thank you for reining my trip to my granddaughters birthday.. would have been nice if you would have tried to find us somewhere where could have rented from.. I was crying when I walked out.. we took my daughter's aging Trailblazer.. guess what we almost made it. Had to wait for a tow and find a mechanic that works on the weekend

    the enterprise here in jacksonville is the biggest joke and most unprofessional rental place i have…read moreever seen! my friend had rented and reserved a band so she can go on a very special trip going down to south carolina and whenever she made the reservation the band was supposed to have been reserved until 4:00 p.m. she gets there at 1:45 approximately and she walks in and the band the band got rented out from underneath her to a church that walked in and decided that they needed a band wow i'm telling you guys go to urgent car rental this enterprise here in jacksonville illinois is the biggest joke most unprofessional and it is so hard to get a hold of them i'm telling you run for the hills run for your life stay away from the enterprise car rental in jacksonville illinois it does not even deserve a one-star

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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