In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

I love this company. They were fast and worth the price. I definitely recommend them. They fixed…read moremy key pad door lock on my front door. I haven't been able to use my front door for years and now my key pad works. Thank you!

They were responsive and punctual. I had an interior dock that was locked out, and they were able…read moreto open it up quickly--the entire job took about 20 minutes. However, I was not given an estimate before the work began, and the final invoice ended up being far more expensive than expected. I recommend making sure you receive a clear estimate first and then deciding whether to proceed with their services.

I requested quotes from two different places, the other place never got back to me with an estimate…read moreand were off-putting. This company was professional, and very responsive to any questions I had. They set me up with an amazing system with high quality cameras and a great app that alarms when anyone is within frame for the allotted time. When they set up my cameras they spent time making sure I knew how to use the system, and set up all the features I wanted. I was very impressed. I haven't had any issues, but they encouraged me to feel free to call with any issues or questions.

The air in our area has suffered from local area fire smoke and our house's fire alarms started to…read morerandomly alarm. Not knowing what was happening, I called the Folks at Signal Services to ask if they could help. I spoke with their main operational head who explained that my fire alarms were old (beyond their 10 year life) and needed replacement. Rather than pitch their services, he explained that this was something I could probably handle myself, where to go and the appropriate next steps. Within a few days I had replaced all of our smoke detectors with the latest edition - problem solved. SO WHY am I writing this review. Because the guys at Signal Services didn't have to walk me through what was happening and how to fix it. They didn't get paid, had plenty of other things to be doing that day, but took the time to help me out for free. With that, they earned a 5 star review and my pledge to use them again in the future if I ever need services that they offer. It's all too rare these days that someone helps when there's no sale to be made and this is a true testament to their customer-centric approach. Great guys - thank you!

We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

In the year and a half I have been managing this condominium, I have been appalled at the complete…read moreincompetence of this firm. On two different occasions leaving voice messages (when you could, vm boxes were often "full") over several weeks with no response whatsoever. Emails returned as undeliverable. Today I receive an invoice for over a thousand dollars for a date of service during last July, with red hand written ink all over it that it is past due and going to be sent to collections, yet this is the first "bill" received. I put quotes around bill because while it lists a single date of service in July, it references 4 different visits to "fix" the problem, yet the bill does not identify when those dates were. Notations indicate that the problem was fixed and tested. No it wasn't. The security cameras have not all been working since I have been here, nor have they all worked when the guy left. I think I have said enough, no further detail needed. Do yourself a favor, do not use this company. PS: One final thing, one of the last things I did when someone actually answered the phone or returned a call, was get an estimate for an upgrade. I got the estimate a month later. During that month I got fed up with waiting and contacted a competitor. Guess what? The competitors bid was less than half of Electrovox's and the fellow that came out actually knew what he was talking about, unlike the Electrovox guy.

I was very surprised to see such negative reviews about this company. My experience has been great…read more Both times I've contacted them, they have replied within a day or two. Wolter did a service call today and trained me on using our system. He was extremely helpful and provided detailed written resources for future reference. Definitely knows what he is doing. The communication style of the individual who takes incoming service requests/scheduling maybe comes off a little too straight forward and to the point for some people but I appreciate that because I just want to get the job addressed, done quickly and have quality service work.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

The product itself seems 'best-in-class' or close to it. The…read morecustomer support team and experience is an unmitigated disaster. They appear to outsource their support team to The Philippines or someplace like that. They are as courteous as they are clueless. Even a drill and a 9-pound hammer will not get through to them. There's nothing one can say to get anything but the simplest messages or issues through to them and understood. There currently seems to be a security problem with the company. I'm guessing they have been hacked, and their customer data has been distributed/sold to scammers (presumably on the Dark Web, if that still exists). I get scores of phone calls and now emails about late payments to my Vivint Account. I have an automatic payment so there should be no issues. The emails I receive have two glaring problems. 1) the abbreviated account number is incorrect. This makes it pretty clear this is a scam email. 2) the two links on the email are to the following dns domain: spmailtechno.com. This domain is owned by a company called MessageBird USA Inc which is in Maryland, USA. Here is a link with background information on this company: https://www.bloomberg.com/profile/company/1396628D:US. I called Vivint 5-6 times today to inform them about this security problem. No one at the company has the professional wherewithal to take ownership of this issue and/or escalate the issue to someone who has authority over such things. This is potentially an existential threat to their business, and all I get from the "support team" is the equivalent of "Do you want fries with that?". To say I'm frustrated is the understatement of the century. I will keep the service for now as there is no one else who offers a superior service. ADT is a disaster, and no one else seems worth my time. Suffice it so say the market is ripe for a competitor.

The service technician they dispatched to install a brand new system argued with me every step of…read morethe way, but didn't offer alternate solutions for things he deemed couldn't be done. He placed several sensors in locations where he thought best as opposed to where I need them because "it can't be done", without consulting with me. To boot, it has now taken me about half an hour to speak to a live rep, with lots of hold time in between. And the last one spoke English, but not very well. I am already regretting using them.

Russ, Travis and Tom were awesome. Their no BS approach to alarm security really won me over to…read morecall them and they were the first/only company I felt comfortable moving forward with. I called Rev Associates to schedule a consultation for my home. Russ arrived promptly at my home for the scheduled consultation. He's a very personable guy with nearly 50 years in the business. I trust his expertise and he didn't try to add any fluff to items he felt the house needed. I received an email from him that same afternoon and decided to proceed with the install. Tom arrived to perform the install and was on time as well. However I was delayed 5 minutes due to me leaving my office a little later than expected. Tom walked over the house with me to confirm what he was installing. He was very careful in his work and had plastic laid out to catch any debris that may fall while drilling and tapping. He also walked around with shoe coverings and vacuum to pick up whatever else he may have missed the first time. It was refreshing to see such care and consideration for my home. The install itself took a tad over 2.5 hours. Everything was tested and works perfectly. Last, but not least. Travis installed our camera system and motion lights. Great guy who set up all of our systems and even helped trouble shoot their in-house app that was finicky at first with my Google Pixel XL. They were quick with a workaround which I suspect they'll probably be encountering more customers with Pixels as the phone gains popularity. So it's definitely a good thing this was caught early on. I cannot give a more glowing recommendation about a company. Everyone we dealt with was an absolute pleasure. I would recommend them to anyone looking for a sensible solution to home security.

Russ is fantastic. He is knowledgable and was able to help…read moreme get the system that came with the house I purchased up and running. He was also patient with me (I took up more of his time than necessary because I was not prepared). Really appreciated the fast response and great communication. I have nothing but good things to say!

I have used Adam over the last 18 months to make my home a much better "home work environment". I…read moretrust his assessments, his recommendations, and his work quality. I never felt over sold, and my home networks are buzzing along happily and efficiently. For my home, he has: installed Brilliant command centers, installed Sonos throughout, upgraded my tv viewing experience, put in mesh (smoking fast internet now!) alongside new router/modem, set up a comprehensive security system and cameras, and consulted on an EV charger for garage. And the icing on the cake: he is funny and a great conversationalist! If you are longing for a home automation expert: call Adam. Now.

I never heard back after the initial phone consult. Was told I'd have a quote for upgrading my…read moresystem and just ghosted.

I've had most likely dozens of keys made by the shop over the past 10 years of living in Seattle…read more Recommended to countless people in the Southend. But today was the day that I needed to be let in after losing my key. Years ago I called a locksmith that ended up being a scammer. Sure wish I could take back even half of the money they scammed because I could have done this mishap twice over (not that I ever would do this or want to do this but you get the point) I can happily say that in 30 minutes maybe even less I had a new key and was inside! Glenn was extremely efficient and hardly even noticed while he was gone because he was that quick at making a new key for the same lock! Put in the cold? Call Burdick's Security!

Burdicks is the only place around that I recommend for locks, keys or security. They're always…read morehelpful, even when they know it's not going to result in a sale. I've been frequenting this place for years ands have never gotten a bad key or lock from them I recommend.