We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

I'm still waiting for a refund of $1250 for fraudulent wood floor damage charges that they tried to…read morehold me responsible for. The only reason they approved a refund was because I had proof that the damage was their fault but they've now gone silent and have not returned my funds. It has been two weeks and no one is answering my calls or emails. I was also wrongfully charged for trash on my utility bill. My lease states that I was not responsible for trash yet I paid $866.40 in trash fees. All of this is illegal under California law yet here we are.

If I could leave less than one star I would. I had a neighbor break into my apartment and they did…read morenothing but allow her to finish the month she paid for in full understanding that I was being harrassed and threatened (cops did nothing as well) trying to do the right thing was teeth pulling. Pm goo of all that they fraudulently took out $600 of my deposit money for painting and cleaning which is against California civil code 1950.5 and a breach of their own contract. I'll be filing a small claim against them this week. This was my first apartment without roommates and this experience left me traumatized.

We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

This Review is about Modern Property Management and the property. I never reviewed anything before…read morebut this incident brought me here to do. I'm from the property 9126 langdon ave. North hills. It comes under Modern Property Management. This property is not getting taken care of properly. Management either can't help or don't wanna help. Because you don't get any help from them anyway. First, you can't reach them until they call you themselves. They're Slow to response or solve problems. Owner of this building may be doesn't wanna spend money, so most of the things he comes and fix himself at your door. Crazy right ? It's los angeles california, temperature is 100F, our Air conditioning stopped working. Blowing warm air. i requested maintenance on a portal of Modern Property Management. Till 3 days, no actions were taken. On 4th day i called owner and then he said 'ok i'll call the guy and let you know'. what ? we were surviving in those 3 days, my wife was pregnant. the weather was unbearable. But no one was bothered till day 4. I was shocked. And the cherry on cake was, owner said "it's weekend so you will have to wait till monday". and later when i asked managment about this then they reply was 'our job is to forward your request to the owner'. amazing !

We own a single-family home in the San Fernando Valley and originally tried renting and managing it…read moreourselves. With all of the city and state laws and regulations, we decided we wanted professionals who really knew what they were doing. We interviewed almost a dozen property management companies, and Derek and Jared Karpel at KIG Property Management stood out by far. Their legal background and knowledge of insurance and construction gave us a lot of confidence, and they are always available when we have a question or want to talk something through. What we appreciate most is the personal attention. They really care about our property, help us make smart decisions, and make sure our tenants are well taken care of. We feel very comfortable having KIG manage our home and would highly recommend them.

Derek and Jared have been managing my rentals for over 3 years now and I'm very happy with the…read moreservice. I'm an out-of-state investor, so it's imperative to have management that truly cares and looks after my units as an extension of me. It's rare to find property managers like these guys with all the value they provide. I haven't had one tenant headache since I started working with them. Everything (thank G-d) has been extremely smooth.

As far as landlords for rent-controlled buildings go, they at least fix the most urgent things and…read moreattempt to stay within the bounds of the law. That said, they will allow your apartment to deteriorate around you without paying attention to fixtures, quality of essential things such as plumbing, internet connection, flooring, etc. For example, since I moved in 10 years ago my countertops have been falling apart. Water damage from faulty plumbing has broken through my bathroom ceiling and warped my kitchen cabinets to the point where they pulled completely from the walls along with the sink, which began shooting water everywhere. Termites chewed through my wood floors and they fixed it by shoddily spackling over the damage. This is a "throw a coat of paint" on it type of operation. It's not the fault of the managers, though -- it's the owner who won't approve even the most important upgrades to make sure the people who live under his roofs are safe and comfortable. I have dozens of examples beyond that. If you're moving in here, it's serviceable housing -- just don't expect anything nice.

Ana was always very helpful for anything that came up such as repairs. Our neighborhood was super…read morecute and the house was so cozy. I wish I could keep living there but we had to move out of state.

We've had the pleasure of working with (Kathy & Brittany) Pacific Real Estate & Management Inc, and…read moreit's been a great experience all around. Their team is professional, responsive, and truly on top of their properties. What really stands out is their communication and organization--it makes coordinating scheduling, access, and work orders smooth and efficient every time. As a vendor, that goes a long way and shows they genuinely care about both their clients and the teams they work with. We appreciate the partnership and look forward to continuing to grow together. Highly recommend their team to anyone looking for a dependable and well-run property management company. -Peter Elite Fire Pros, Inc

We finally fired Pacific Real Estate & Management, and I would not recommend this company . To say…read moreit was frustrating would be an understatement. Jana is an expert in "mismanagement" than management. During her time managing our HOA, we had repeated special assessments, significant increases in HOA dues, and the contractors she brought were mediocre and way more expensive than the market. Also her knowledge of HOA requirements and her handling of homeowner concerns were awful. She constantly fought with homeowners and created unnecessary conflicts. She had a very childish behavior and her inability in problem-solving put all of us in trouble so finally we had to fire her. Jana had a way of turning every small problem into a huge conflict. She spent more time arguing with homeowners than managing the property. since she's been gone, the peace is finally back in our community.

It was a pleasure working with Ronen on the other side of this transaction. A huge thank you to him…read moreand the owner he represented for working so collaboratively with my tenants and me to bring this deal together. It was a great experience from start to finish, and I look forward to working together again on another transaction in the future!

Thank you so much, Ronen, for all your help. Ronen is very…read morekind and helps a lot in finding a new home. 100% recommended. Thank you for helping me find a home for my children and me.

Keren has been very communicative and aided us in getting our air conditioning timely assessed in…read morethe midst of a heatwave. Fingers crossed it will be repaired soon.

I can't say enough good things about Oneda Leknikaj. As a property owner, my experience with her…read morehas been outstanding. Very responsive, professional, and proactive. She handled problems quickly and efficiently. Communication is top-notch, and truly make rental management stress-free.

Please Read! I am a…read morehome owner and finally got out of anxiety filled relationship with Karen as my property manager. To start with doing business with her is extremely unorganized with almost zero transparency. Her prices may seem to be cheap because she claims to not charge for changing tenants. I assure you she is making her money back and WAY more in other more nefarious methods. Do not be fooled to think your monthly fee will cover day to day costs. They will not. There will be all sorts of costs no other property management company word charge and they will be added at a rate she chooses. She even charges to create your 1099 at the end of the year! NOW HERE IS THE IMPORTANT PART: She does all the house improvements. She decides what to charge you. By the end of a year having to pay exorbitant prices, and kidding myself that the river of cash would finally stop. I told her we'd have to part ways. A few weeks before I transitioned to my new agent she urged me to get a fence extension fixed immediately. Her price : 12000 dollars. I told her I'd have my new agent look at it. My new agent price: 4295 dollars ... and it was fixed beautifully. She is NOT who she seems. She is running a business and she is not up front with how she makes her money. I urge other property owners who are currently working with her to take notice! This is not the experience you want!

I'm not seeing ANY two and three star reviews. I guess you really like Karen's work ethic or you…read morereally dislike it. And it's clear where I stand. I don't take giving one star lightly... I've thought about this for over a year now. And the only thing I see that is unfair is that this business has a 4.5 star rating. That is a head-scratcher. It's taken me a year of thinking about how much of the problem was due to malicious intent versus incompetence and I don't think there is much malicious intent. But, wow, do you not want this company on your team. So much work that she wants you to do to your property! And, at first, you think, "How great! Karen wants your property to get top dollar and to stay in good shape". Well, after working with her for over a year, you start to see the pattern of how much this work is costing you and how much work is being done by incompetent and over-priced vendors. (But I will add that she works quite a bit with a contractor named Steve who is a nice guy and a competent contractor... but you are never quite sure whether Steve is working to make you happy or Karen happy and you start to understand that he gets a lot more work from Karen than from you.) And let's not forget that Karen is also owner of a company (Benlaur) that does "construction and maintenance". Anyone else see a potential conflict of interest there? I realized that to protect my parents (they are in their 90's and own several properties... I manage the property managers, if that makes sense), I should get additional estimates from vendors that I am familiar with rather than just take Karen's estimates at face value. Well, there was plenty of money saved. But the bottom line is that I don't WANT to have to get other estimates. I just want a property manager that is acting in my family's best interest and I don't think that is Karen/Benco. Wait until you get her on the phone and you hear her classic, "I only have a second. I'm going into a meeting"... (almost every phone call). Wait until you start looking at your statements and scratching your head. You will think back to this review and know you were warned. Look, property management companies are a tricky game. The more properties they have, the less time they have to care for yours and the less time they have to be overseeing the details concerning vendors... whether for gardening services, regular maintenance, painting or whatever. But I have worked with many property managers in my quest to find a competent and honest one that takes the time to do right by both the tenant and homeowner... and Benco is at the bottom of my list. I hope I'm not being TOO direct here. I'd hate to wind up with all the other one-star reviews in the "not currently recommended" section.