We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

I have lived at 915 N. Ogden for 8 years now, and as you can see by the other reviews, there have…read morebeen Major issues with Optima and the lack of maintenance on our very old apt building. I have always had a good rapport with one of the administrative staff there and she's always been a conscientious hard worker- however even when she has tried to get things taken care of, the owners have not allowed improvement because that would cost money. Plain and simple it's always about money! And what is a little disconcerting, is that they don't do what is cost effective in the long run? Any old building is going to have issues, seriously, and the key is to have a management team who cares about their renters-who will challenge the owners and stand up for renters rights, because they want good quality renters to come and STAY. I'm giving four stars today because there is a new person working at Optima who's been trying hard to instigate change, and I do feel like Optima is changing. I'm being positive about it. They are willing to try it seems now to bring about effective and lasting changes and improvments and to listen to the needs of renters. That being said, we still have 2 very old washers and 2 dryers which break constantly, need to be replaced, and one has just been sitting broken for a while; old water pipes that desperately need to be replaced very badly ( so yeah, dirty water and no water pressure); NO security at the front door,( no intercom no locks?) so anybody can walk in which is full on crazy nuts; and a massive problem with ants, termites and roaches that gets a band-aid, but never a tent fumigation which would solve the whole problem in One shot?! And lastly the pool, omg, the pool can't be used because the tiles are falling off and there's mold and it isn't cleaned or maintained.It's not heated either. Which is a shame because its a selling point and people would use it if they could. But to be fair and positive, on a personal level, my apt needed many things to be fixed and replaced last year and Optima Finally took care of all of those things. My apt needed a new floor, and although it would have been more sanitary and better to put in wood laminate, which I requested, like the other apartments, they put in new carpeting instead( hey, it was an improvement); my fridge was corroded, mildewy and old, and they wouldn't give me a new one ( too cheap) but gave me a second hand used smaller one- lol-which was actually an improvement; the linoleum was ripped and old and musty and they replace that in the kitchen and bathroom; I've called for an ant problem and gotten the gel at least twice a year, the termite problem at least once a year also gets a gel or spray, and the roaches get the same... and even though they come right back,and I try the ant and roach traps from the store etc... at least the administrative team tries to take care of it by calling to have a pro come and do the same ineffective thing; my balcony got painted last year and I think my private stairs will be this year; and lastly, I have bedroom closet doors that are broken because the wood doors are Very heavy and the old tracks are bent and corroded so the heavy doors get stuck and fall off! It fell off onto my toes last year and thank G*D didn't break my foot. I've complained for yearssss, and once again, they attend to it, but just put a band-aid fix so the problem re-occurs. Which really stinks. And in my opinion is a such a waste of peoples time, when fixing it correctly just once would solve the issue and they'd never have to hear about it again! But whatever, I will keep trying. Fingers crossed, things really are going to turn around here with Optima, because these properties could be really awesome places to live! And the building owners will then be able to get in higher paying tenants who are really happy and will want to stay! Win-Win :-)

I'm still waiting for a refund of $1250 for fraudulent wood floor damage charges that they tried to…read morehold me responsible for. The only reason they approved a refund was because I had proof that the damage was their fault but they've now gone silent and have not returned my funds. It has been two weeks and no one is answering my calls or emails. I was also wrongfully charged for trash on my utility bill. My lease states that I was not responsible for trash yet I paid $866.40 in trash fees. All of this is illegal under California law yet here we are.

I am reviewing as a tenant I looked at a LOT of apartments when I first moved to LA. When I found…read morewhat would become my home for a year, I reached out to MPM for a tour. They were flexible on when they could meet and show the place. It was a great price and a well kept building. I applied and they accepted me as a tenant. I moved in during a hot summer month. I had some minor issues about a month or two in and as a tenant, you can go into your app/portal and file a service request. This process was SO EFFICIENT!! I was able to choose multiple times I was available for issues to be handled and whenever I did have a problem, it was rectified in a timely manner. Sue was my point person throughout my experience renting from Modern Property Management. She always showed concern for my issues and addressed any problem I may have had. I finally met her in person on my walk-through when I moved out (heading back to NY) and it was such a pleasure! I hope MPM has apartments available when I choose to return because I would love to rent from this company again! Thanks for a great experience my first year in LA!

We have had an excellent experience with Sue at Modern Property Management. From the day we looked…read moreat the apartment, Sue has been kind, warm, responsive, and accommodating. She's professional and all-round amazing and has made our entire experience of renting in Los Feliz a great one. Thanks, Sue, for taking such good care of us!

We own a single-family home in the San Fernando Valley and originally tried renting and managing it…read moreourselves. With all of the city and state laws and regulations, we decided we wanted professionals who really knew what they were doing. We interviewed almost a dozen property management companies, and Derek and Jared Karpel at KIG Property Management stood out by far. Their legal background and knowledge of insurance and construction gave us a lot of confidence, and they are always available when we have a question or want to talk something through. What we appreciate most is the personal attention. They really care about our property, help us make smart decisions, and make sure our tenants are well taken care of. We feel very comfortable having KIG manage our home and would highly recommend them.

Had difficulty connecting with the agent but when I contacted second time he was very apologetic…read moreand went the extra mile to show me the property.

Rented an apt in Sherman Oaks, managed by SRW and John was mu landlord. I lived there for over 2…read moreyears and I can honestly say that John's care and general awesomeness has been one of the reasons I stayed there do long.. Always available for any questions or repairs, which needed to get done.. Great communications skills, super courteous... Thank you John for all your help, especially with the little drama I had on Moving day.. You're the best and I really do appreciate all the help!! Take care :))

As far as landlords for rent-controlled buildings go, they at least fix the most urgent things and…read moreattempt to stay within the bounds of the law. That said, they will allow your apartment to deteriorate around you without paying attention to fixtures, quality of essential things such as plumbing, internet connection, flooring, etc. For example, since I moved in 10 years ago my countertops have been falling apart. Water damage from faulty plumbing has broken through my bathroom ceiling and warped my kitchen cabinets to the point where they pulled completely from the walls along with the sink, which began shooting water everywhere. Termites chewed through my wood floors and they fixed it by shoddily spackling over the damage. This is a "throw a coat of paint" on it type of operation. It's not the fault of the managers, though -- it's the owner who won't approve even the most important upgrades to make sure the people who live under his roofs are safe and comfortable. I have dozens of examples beyond that. If you're moving in here, it's serviceable housing -- just don't expect anything nice.

We finally fired Pacific Real Estate & Management, and I would not recommend this company . To say…read moreit was frustrating would be an understatement. Jana is an expert in "mismanagement" than management. During her time managing our HOA, we had repeated special assessments, significant increases in HOA dues, and the contractors she brought were mediocre and way more expensive than the market. Also her knowledge of HOA requirements and her handling of homeowner concerns were awful. She constantly fought with homeowners and created unnecessary conflicts. She had a very childish behavior and her inability in problem-solving put all of us in trouble so finally we had to fire her. Jana had a way of turning every small problem into a huge conflict. She spent more time arguing with homeowners than managing the property. since she's been gone, the peace is finally back in our community.

I have been renting a place from Pacific Real Estate management for the last 6 years and they are…read moregreat with the following: -submitting online repair request -request/quality of repair of work -convenience of paying rent online * you can see your full history/ ledger and export it. * you split your payment & they do offer automatic payments. However, I do not like how they increase my rent every right under the 10% yearly 'max. this causes tenants to move elsewhere after the first year.

Thank you Ronen for a job well done! He helped secure a qualified tenant for an investment property…read moreand has a wealth of insight and expertise. He communicated efficiently and effectively throughout the entire process. The end result was a success.

I had such a wonderful experience working with Ronen Saruri. Finding a home can be overwhelming…read morewith this current market, but he made everything easy and organized. he is patient, communicative, and always available when I had questions. I never felt pressured, and he genuinely cared about helping me find the right home. I would absolutely work with them again and recommend them to anyone looking to rent a place.

Keren has been very communicative and aided us in getting our air conditioning timely assessed in…read morethe midst of a heatwave. Fingers crossed it will be repaired soon.

UPDATE 7.22: Wanted to share an update now that it's been about two months. Keren and Raziya have…read morebeen excellent to work with since my initial review -- communicative, transparent, and clearly committed to making things right with both the move-in and the ongoing house issues. The early experience keeps this from being a 5-star review, but their follow-through has meaningfully changed how I feel about the tenancy, and I appreciate the effort they've put in.

Please Read! I am a…read morehome owner and finally got out of anxiety filled relationship with Karen as my property manager. To start with doing business with her is extremely unorganized with almost zero transparency. Her prices may seem to be cheap because she claims to not charge for changing tenants. I assure you she is making her money back and WAY more in other more nefarious methods. Do not be fooled to think your monthly fee will cover day to day costs. They will not. There will be all sorts of costs no other property management company word charge and they will be added at a rate she chooses. She even charges to create your 1099 at the end of the year! NOW HERE IS THE IMPORTANT PART: She does all the house improvements. She decides what to charge you. By the end of a year having to pay exorbitant prices, and kidding myself that the river of cash would finally stop. I told her we'd have to part ways. A few weeks before I transitioned to my new agent she urged me to get a fence extension fixed immediately. Her price : 12000 dollars. I told her I'd have my new agent look at it. My new agent price: 4295 dollars ... and it was fixed beautifully. She is NOT who she seems. She is running a business and she is not up front with how she makes her money. I urge other property owners who are currently working with her to take notice! This is not the experience you want!

I'm not seeing ANY two and three star reviews. I guess you really like Karen's work ethic or you…read morereally dislike it. And it's clear where I stand. I don't take giving one star lightly... I've thought about this for over a year now. And the only thing I see that is unfair is that this business has a 4.5 star rating. That is a head-scratcher. It's taken me a year of thinking about how much of the problem was due to malicious intent versus incompetence and I don't think there is much malicious intent. But, wow, do you not want this company on your team. So much work that she wants you to do to your property! And, at first, you think, "How great! Karen wants your property to get top dollar and to stay in good shape". Well, after working with her for over a year, you start to see the pattern of how much this work is costing you and how much work is being done by incompetent and over-priced vendors. (But I will add that she works quite a bit with a contractor named Steve who is a nice guy and a competent contractor... but you are never quite sure whether Steve is working to make you happy or Karen happy and you start to understand that he gets a lot more work from Karen than from you.) And let's not forget that Karen is also owner of a company (Benlaur) that does "construction and maintenance". Anyone else see a potential conflict of interest there? I realized that to protect my parents (they are in their 90's and own several properties... I manage the property managers, if that makes sense), I should get additional estimates from vendors that I am familiar with rather than just take Karen's estimates at face value. Well, there was plenty of money saved. But the bottom line is that I don't WANT to have to get other estimates. I just want a property manager that is acting in my family's best interest and I don't think that is Karen/Benco. Wait until you get her on the phone and you hear her classic, "I only have a second. I'm going into a meeting"... (almost every phone call). Wait until you start looking at your statements and scratching your head. You will think back to this review and know you were warned. Look, property management companies are a tricky game. The more properties they have, the less time they have to care for yours and the less time they have to be overseeing the details concerning vendors... whether for gardening services, regular maintenance, painting or whatever. But I have worked with many property managers in my quest to find a competent and honest one that takes the time to do right by both the tenant and homeowner... and Benco is at the bottom of my list. I hope I'm not being TOO direct here. I'd hate to wind up with all the other one-star reviews in the "not currently recommended" section.