Absolutely the best automotive repair shop I've ever dealt with . Honest and quick on service . A…read morerepair they made 6 months ago needed looked at again . Fixed and zero additional charge !! They could have really taken advantage of me but didn't ! Erin the shop manager is friendly and helpful. I highly recommend this business . I'd give them a 10 star review if possible . Paul M. 1990 Buick owner Lancaster Pa.

I had a been to a lot of places but this was a bad dream.First of all I didn't get all of my…read morepaperwork with the work that was done on my car, then was told to drive the car 100 miles to see if the lights would come back on,got in the car to drive it,the check engine light were already on! Don't know if this would be the best place to go,integrity goes a long way!Anway was told it was my problem,wow!!

They are very good. Thorough, quick and always friendly! We drive past many closer places to go…read morehere.

Incredible service. Quick, polite, attentive, and jovial. I wish this were my local spot. Nice…read morepeople!!

Definitely recommend it. The service was quick and they checked all the fluids and tires, even…read moreshowed me the air filter being in good shape still and didn't need changing. Really good value for what we pay for.

Service was good BUT: On my way home I noticed that they failed to put an oil change sticker on…read morethe upper left side of my windshield. Also, I had supplied a $5 coupon. They took off $5 but still charged me 6% sales tax on that $5. Lastly, the tax is supposed to be Pennsylvania Sales Tax, yet the receipt stated Lancaster Sales Tax.

My oil leaked a week after an oil change. Two Valvoline workers came to my home and determined the…read moredrain plug was closed and the oil filter was tight. The gasket was good as well. They determined that two hoses were leaking. I was thrilled that two employees spent two hours of their time helping.... I will always use Valvoline.

We were nearby at another business and wanted to service our daughter's car for her; Valvoline was…read moreconveniently located across the street on Manheim Pike. We were able to pull into a bay with 3 minutes of arriving. I went inside the building while my husband remained in car. The waiting area was overall clean and pleasant for waiting. Manager, Henry (according to his jacket) was welcoming, efficient, professional. The whole service took about 10 minutes or so. Our experience had that "small town" feel to it - friendly, called by name. Thanks!

This review is for Ray!…read more Don't usually leave reviews but his customer service & attitude were amazing. Not often 1 person makes a customer want to return.

I got an oil change on July 21 and the oil filter was not properly reattached causing a slow leak…read moreand air in the engine. This service cost me $52.98. The oil pressure light came on Friday Aug 1 after closing hours of the store. The next morning, Aug 2, I went to another Valvoline location and was charged $7.41 for a new filter and a top up. Later that day the original location (the one this review is being left for) called and asked me to come in again so they could look at the car themselves, they said my oil was still low and added more oil for no charge. Sunday the check engine light was still on so I brought it to Ford to be looked at. They charged $199.95 to run the diagnostic where they discovered the oil was overfilled. They then redid the whole oil change and charged $68.61. My car was in the shop for 2 days during which I had to take 4 Uber rides. One to get home from dropping the car off Sunday, to and from work on Monday, and to work on Tuesday. The total for the Valvoline services that were incorrect, the Ford cost to fix, and the Uber rides while my car was in the shop is $399.66. I spoke with customer support on the phone several times and they appeared helpful and told me how to submit my invoices to apply for reimbursement on Aug 5. This evening Aug 6 I received a call saying that I would NOT be getting any of my money back for their failed services, nor would they be paying for the repair work preformed by Ford, or the Uber rides I had to take to work during the two days I didn't have access to my vehicle due to their mistakes. They claim the reason for this is they looked at my oil and saw it was at the right level (the third time it was in their shop). They also used one of their machines to check my check engine code and said it wasn't anything to do with the oil. The check engine light just happen to come on 2 miles after the oil pressure light did, when the car is experiencing no other problems, and hasn't for months. And the fact that when Ford did a full oil change the check engine light went off. Despite the manager of this location and a customer representative being on the phone today with me they both denied that the company would reimburse me for anything (not even the original oil change that they did wrong that started all of this) and they were unable to transfer me on the line to someone who would help. Or provide me with their contact information. I have been told that a email will be sent to the area supervisor and they will reach out to me "soon". I look forward to updating this when I hear from them.

I went in because another mechanic was trying to overcharge me for inspection. I gave the mechanics…read moreat Frank's' the rundown and they took a look at it and inspected my car. As suspected there was nothing wrong with my car. Solid olds school shop

I had my car inspected and it went well, the staff is very friendly! I would highly recommend.read more

I know the reputation Pep Boys has and read their poor reviews. I've also heard first hand stories…read moreof near disasters of lug nuts not being tightened and oil plugs not being put back in. But desperate times calls for desperate measures. My son's car needed alot of work. Hubby did what he could but didn't have access to tires on a Sunday or an alignment machine - both of which my son needed desperately before a long trip. Timing was a huge factor as he was also trying to get everything done before he went to work in a few hours. Enter Pep Boys and Mom to the rescue. My first point of contact was with Steve. He quoted me a price of about $79 a tire for a generic with no warranty. However while still on the phone he remembered a deal they were running on a better tire with a 50k warranty where you buy 3 and get the 4th one free. They had one set in stock which he reserved for us. He explained with the alignment, tires mounted and balanced with tax everything would come to $406. Not a bad deal at all. Especially when I inquired about any additional savings if I used hubby's Pep Boys charge. So glad I asked! That gave me an additional $40 off statement credit (broken into a few billing cycles) as well as 6 months to pay interest free. While I had the cash to pay it was too good of a deal to ignore so we took advantage of it. At the store we were waited on by Ed, who was equally efficient. While he couldn't get the price to come out exactly it was close enough. I suspected the $406 is after the statement credit although Steve quoted as before. Unfortunately Steve was no longer there but the math made sense that the difference was the indeed the credit. I instructed Ed to do the alignment first just in case their were issues and to call us if there were which he did. He explained the problem in great detail, as well as documented everything on the repair order for us to address at another time. While we didn't get the call that the car was ready, it was ready when we showed up, about an hour after the promised time. Ed even enrolled my son in their loyalty program and applied this visit so he'll get free offers and discounts in the future. We didn't even need to ask! The counter-person that cashed us out was also friendly, knowledgeable and thorough with the paperwork. Since I don't drive the car I can't vouch for the actual repairs which are now only a day old but did think everyone that assisted us was good at their job and feel the value was good for the price. To our pleasant surprise my sons' even entitled to one year of free roadside assistance (free towing, etc like AAA) if we go online and enroll with the code. Only time will tell if their workmanship is also up to par, and if the credit goes thru, but otherwise am impressed that Pep Boys is really stepping up their game. It's a much needed change. SIDENOTE: Ask for loyalty enrollment if they don't offer - hubby has it too and gets some incredible offers. Also if you're tight on cash the credit card is the way to go, they always offer interest or payment deferred options. Just be sure you pay on time as the late fees are hefty and they won't waive them. (We know this because our electronic payment was received one day late once due to a holiday we hadn't considered).

Never go here, waste of time. They will make appointments and then tell you they can't do the work…read moreonce you get there. Extremely slow service too. I stood there waiting to be helped for like 20 min before being told they don't have anyone certified. What a joke.

Absolutely amazing! Limped into the shop with a flat tire and they had me back on the road within…read morea half an hour. Very professional operation; they definitely have a return customer.

Fantastic service here for PA State inspections, oil changes and other maintenance items. Always…read morequick to get you scheduled and out the door. Highly recommend.

Everybody else has a different experience than mine but some years ago I brought my vehicle here to…read morehave some repair work done and 10 days later they had done virtually nothing. They hadn't fully diagnosed it, they didn't order parts, I didn't have an estimate. So I drove it to Firestone and had the work done in two days. Meanwhile, I was without a vehicle for 10 days. It frankly would've been better if they had just told me "we're not interested in doing this work"

My mother's car died and had to have it towed to this place. She had been waiting for 2 weeks and…read moretoday she happened to call them to get a status report and they said "I should have called you, we don't have the correct tool to fix it." So 2 weeks wasted. One thing more valuable than money is time.

Wayne is awesome! He is honest, reliable, and does excellent repairs, very kind person! Obvious…read morethat he loves what he does and is very driven. Thankful that I found him! Would give 10 stars if possible! Thank you, Wayne!

Wayne is very knowledgeable about all cars, especially European cars. He's helped me out multiple…read moretimes on BMW and Mercedes on issues other shops couldn't.