My son accidentally broke the glass cover on my vanity light and was stressing about how to replace it. I went to Lamps Plus and had such a great experience thanks to the store manager, Matthew. He was incredibly patient and super knowledgeable. He took the time to help me figure out exactly what I needed and made the whole process easy and stress-free. It's not always easy to find that level of customer service these days, but Matthew really went above and beyond. If you need lighting help, I definitely recommend stopping by and asking for him! read more

Ordered a fan for delivery. Gave a billing address and a delivery address. Well, this outfit ignored delivery address and delivered fan to billing address. Clearly incompetent. Had to drive hours due to their mistake. If you do business buyer beware. Triple check their paperwork. read more

This was an amazing experience. Did research online looking for a specific ceiling fan brand. Then I wanted to see the product in person and appreciated this location had so much on display. Greeted warmly by Elaine who immediately helped me find everything I hoped to purchase. Everything was on sale and was promptly shipped to my house for free. Great service, competitive pricing and quality brands... What's not to love?! read more

Lamps Plus - Ready for installation! - Home Decor Near Me - Laguna Hills, California

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Above and beyond customer service. Always helpful and stands behind products in a way seldom seen anymore. Strongly recommend thus store. Great selection and help ordering if not in store. Value is really good too. read more

Excellent experience! We were looking for ceiling fans with a distinctive style to replace our 30 yr old fans Ryan N. was super helpful with choosing the right size fan for each room and we felt he spent time with us as a family to walk us through all the options. There was no sales pressure. We took home the bid, thought about it, and purchased three new fans the next evening. Ultimately, we chose their house brand, Casa Blanca. They were delivered the next day and our electrician had no problems with the installation. read more

You have absolutely no idea what's available for your home until you go shopping in Lamps Plus, Laguna Hills and have Clark's gentle presence guide you. Half the price of a construction store! read more

Lamps Plus - Clarke is your personal shopper For lamps - Home Decor Near Me - Laguna Hills, California

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Jessica was friendly, helpful and knowledgeable! I appreciated her answering all my questions with patience! Thank you Jessica

I have always had a very positive experience at this store. It is well merchandised and very tidy. I recently bought 3 lamps online but the bulbs I bought didn't fit properly. I called the customer service line and they said they didn't have the light bulbs I needed. I went to the store to return them and Ryan immediately came from behind the counter to help me carry the lamps. I explained the situation and he quickly found a solution with the perfect bulbs for the lamps. I am so happy I didn't have to return them! Ryan is professional, knowledgeable, friendly and offers a high level of service excellence. I highly recommend you ask for him when shopping here. read more

Laguna Hills, Ca. Did anyone notice that The Trading Post closed its doors after selling ceiling fans exclusively for a half century? Well now the place to get a fan is here, Lamps Plus. It's nice to be able to walk in and actually see the fans on display, and talk to knowledgeable people who are very friendly and helpful. There was a small glitch in my order, it arrived with an AC motor, not the DC that I wanted. They handled the situation without any fuss and I was able to order a comparable DC motor fan from a different manufacturer. There was a $60 charge for the wall controller, but I needed it because I didn't want the hand held remote that comes with the fan. In spite of the two extra trips to the store I was happy with my experience here and I recommend them. read more

Ali was amazing! We had a contractor accidentally drop a glass ball from our mini chandelier. I showed him the cracked glass ball and he immediately asked if he could take it to the back and check. At this point, I've been shopping for a week and visited a handful of different stores to see where I may be able to get it replaced, if at all. So, I was completely shocked when he came back out with the same exact piece! Thank you, again, Ali! This is the store to shop at for any and all of your lighting or shade needs. They have a great selection to choose from and they seem to truly care about their customers. read more

Lamps Plus - Cracked glass ball - Home Decor Near Me - Laguna Hills, California

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Great Lamps Plus store. They have a great selection of lamps/lights and their customer service is excellent

Even though I came in to return an online purchase, it was an exceptional shopping experience not seen often nowadays. I was also browsing other home items for ideas and the sales staff was there when I needed, while giving me enough space and not pressuring. read more

I came in with a long list of lighting for my new condo and couldn't be more pleased to have the assistance of Clark. He made what could have been a tedious chore very easy and his knowledge of his inventory, his ability to tune into my design aesthetic and his "can do" attitude made my shopping experience much better than I had anticipated. I highly recommend Lamps Plus and you'll be lucky if Clark is the one who assists you: a true professional and an asset to the company. read more

Went in a couple times to see the Ceiling Fan selection which is amazing and better than Lowes or Home Depot. I was lucky enough to have Elaine Flores help me when I finally decided it was time to buy. She was so patient. She explained how I needed to know the height of the ceiling, the rooms measurements so the air flow from the fan would be correct. I had 3 different rooms that needed fans and am very particular on what I like. Thank you Elaine for being so patient with me. I love the fans you helped me choose. read more

Today, I went to get specific lightbulbs that Home Depot doesn't actually have. I decided to go to Lamps Plus. As I went into the store, I was a bit overwhelmed. This is my first time ever in a Lamps Plus store. What can I say, I got lightbulbs. They had such an assortment of lightbulbs, and anything else you may need regarding lamps, shades, some home decor. The salesperson, Clark, was super helpful and knowledgeable. Excellent customer service from him. I'm definitely coming back in the near future. Wow on the selection!! Who knew that buying lightbulbs can be such a pleasant experience...lol!!! read more

I like to be a tourist at this store. I come and check out what's on display. I'm like yes the designs are pretty. But the prices are so pretty I'm too shy to keep going. I'm not going to lie, there's definitely a good selection. I feel like if you are going for fancy lamps or fancy plus, this is the place. Especially if you have dough to shell out. The staff here are very good sales people too. What I like is they tell it to you as it is, and they don't try to oversell. read more

I rarely leave reviews but I have to give Jesse a shout out for incredible customer service. He went out of his way through multiple calls to help me with a chandelier I was considering and even called the distributor to see if the timeline might put it at my house before a scheduled trip. I usually order things online and this made me remember how great it is to work with people (especially the good ones). read more

I recently visited Lamps plus for a replacement lightbulb. The customer service was so great. I decided to buy a years worth of lightbulbs. I was assisted by the friendliest customer service representative - Clark . Incredibly knowledgeable with products and replacement parts. In fact, he was able to find a replacement glass from a pendant lamp, which broke in my house after I had ordered it . The benefits of great customer service actually pay off. I immediately left the store and phoned my wife. I told her we will now drive out of our way for anything regarding lights and replacement parts. They have now gained a customer for life. read more

I stopped at Lamps Plus a few weeks ago to purchase some more lamps for my home and all. They have so many great lamps here of different designs and sizes of Lamps and light fixtures. There are all pretty pricey in which I do not have a problem with. I was happy with my purchases. I will be back to supply some for my home offices. Best customer service at this location. read more

Lamps! Plus a few stools, decorative accessories, ceiling fans and light bulbs. We came in search of a new patio light and they had plenty to choose from. They also sell overhead porch lights, chandeliers, bathroom lighting fixtures, desk lamps, end table lamps...basically lots and lots (and lots) of lights and lamps. Prices are good with many on sale. I appreciate that the salespeople don't hound you but are there if and when you need help. read more

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I wanted to commend Matt for his help and expertise in how to remove and replace a recess lighting bulb in my home. Because the state of California banned the sales of any light bulb that does not meet the efficiency standard it is not easy to know which replacement bulbs to order. Removing a recess bulb can be complex; not just unscrewing it from the socket. The housing needs to be removed, pins unplugged and spring metal tabs to maneuver. Matt spent the time with me over the phone to complete my task. I would highly recommend using this store for all your lighting needs. read more

Lamps Plus - Home Decor Near Me - Laguna Hills, California

My mom has been a loyal customer here for years, and now I know why. She'd had some problems with a ceiling fan she'd purchased here years ago. It started giving her issues. Matt the store manager is AWESOME! He has gone above and beyond for her. He would help diagnose an issue, give her a new remote, or other items to fix it. She's on a fixed income and any help like this is wonderful. Today Matt helped my husband and I with her fan and he is just the best and needs to be recognized. He gets it and knows how to keep good customers coming back. He's priceless to this company and I hope they know this! Thank you again Matt for treating my mom so wonderfully. We will be be sure to shop here and let others know! read more

We just purchased a large ceiling fan at this Lamps Plus location and the sales associate Elaine was so helpful, she really made our shopping so easy. I was pleasantly surprised at the good prices at this Lamps Plus location too. read more

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I stopped by while in the area and was very pleased with the atmosphere of the store and the positive energy of the staff. Despite my small purchase, I was treated very professionally and respectfully by the store manager, Matthew. It was as though I bought thousands of dollars worth of fixtures even though my purchase was under $7. And.... Where am I coming when we remodel our large home and we need dozens of fixtures? Back to this store! Thank you Matthew. Andrew read more

Robert the store manager is Amazing! He gives out recommendations that will fit our ceiling which we appreciated since we are not knowledgeable. He was able to help us with a workaroud for the linear lamp that my mom and I wanted. Awesome job! We feel at home. Ali was also super helpful everytime we visits. He welcomes us with a great smile and exerts effort to get the perfect item that we want. Thank you both! You are awesome!!! read more

I think the customer service was excellent and appreciate the free shipping, we received the fan yesterday and it's installed in the tiki. It's good quality and looks great read more

Lamps Plus - Casa vieja 70 in ceiling fan - Home Decor Near Me - Laguna Hills, California

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Talk about service and kindness? This is the place. Clark went WAY above! They have our business from now on. read more

We went to Lamps Plus to get some mirrors and lights for our bathrooms. We had no idea what would be good and no experience in getting them. Ali provided excellent customer service. He helped us with the measurements of the mirrors to fit our bathrooms and with choosing the mirrors and the lights. He was very patient with us and with all our questions. We definitely recommend him for any lighting and mirror needs. read more

I recently moved to California from New York. I brought with me 2 Schonbeck crystal light fixtures that had been in my mothers home. When I unpacked them for the electrician to install we noticed that there was no hanging hardware in the boxes. I tried to get the hardware from Schonbeck. These were discontinued items and they gave me the runaround. My mom passed away two years ago and I was heartbroken to think I might not be able to use these fixtures that she had loved. I went to Lamps Plus and Robert the manager searched and found what I needed. And he gave them to me without any charge. These fixtures have strands of crystals and each one must be attached top and bottom. While cleaning the crystals I found that on 2 of the strands had broken in the move and could I went back to Lamps Plus and this time it was Matthew, another one of the managers, who came to my rescue and found two matching crystals for me. I needed some bulbs, face plates and dimmers. Zach was my salesperson and he really took his time, lighting up the different bulbs so I could make the right choice and explaining the different dimmer choices to me. I needed an extra large face plate for one of my outlets. It was not an item that they carried but Zach went online and found me the right one and gave me the website information so I could order it! I was amazed at this level of service. Maybe you can save a few dollars going to the Home Depot, though I found the prices at Lamps Plus to be pretty reasonable, but is it worth it when you can get this kind of service at Lamps Plus? I certainly don't think so. And it's important to support this kind of business so at those times when you need someone with real expertise, they are going to be there. read more

I have been shopping at this store for 20 years. Everyone there is very friendly and helpful. They have a great inventory and even go out of their way to get me special orders. Clark Sumner has especially gone up and above for us. read more

I would like to express my disappointment from your unsatisfactory level of service I received on Sunday, January 09, 2022. I went into the Lamp Plus store located at 23451 Avenida De La Carlota, Laguna Hills, CA 92653, to purchase the Bronze Sculpture to give as a gift to my friend, which is very valuable to me, and when I found my favorite item and went to the cash register to count, I asked them to put it in the box for me, after taking the item and when I was on my way to my friend's house, I noticed that they put my order into the Black Drum Cartridge box ( Photo attached ). I'm really amazed at how they are serviced, how they put the product I bought in the Cartridge box. I bought as a new product to give as a gift to my friend, why you don't care about your customers at all, and why you don't value your customer. This is not what I expected at all and is not acceptable under any circumstances. read more

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They were so kind, helped me out same day and I am so grateful! Really nice people didn't pressure me and were very good!

Third shopping activity here. The selection is extensive, both in store and with 3- 4 day delivery. Product packaging is very secure. we have had very good experiences with Ali, and Elaine, when we called an order and Ali was away. Lamps Plus is very customer focused and helpful. read more

Not only do they have a vast collection of beautiful lamps but the help is very nice, they are helpful without being pushy and respectful, kind and helpful. read more

Vinnie is a very patient and supportive sale man . He is beyond my expectations. He always recommend the good product and perfect advise for me whenever I need any things l from Lam-plus store at Laguna Hill . Thanks again Vinnie !! read more

I have been in this store several times, they always do a great job. They are knowledgeable, and very helpful.

Jeannie helped me find a new shade for a very old lamp that belonged to my parents. I'm so happy with the new look for this lamp. She also helped me with a small problem I had with another lamp and I left the store as always feeling so special even though I wasn't a big spender. I have always loved this store. read more

Love my new chandelier from Lamps Plus! And their customer service was wonderful! Clark helped address many issues and concerns that I had and would not had been able to resolve had I purchased directly from online. Thank you Clark for also taking the time to help me make the selection. read more

Lamps Plus - Home Decor Near Me - Laguna Hills, California

Thank you Mark for providing help fixing the lamp we bought from your store. I understand your store has a repair shop around the corner from your location which we will take it to for any major problems (don't anticipate any now that we have the tool we were missing when we bought it a few years ago). Your positive energy creates an atmosphere that your store could have used when we came in yesterday! (I know it was crazy busy.) Thank you for your excellent customer service and thank you to the fine gentlemen that took part in helping me get out the door happy! We look forward to coming back to purchase another lamp very soon! read more

The selection is great, the staff try their very best, however it's not them it's the CEO and his cronies that's to blame: They have no idea what their staff are trying to work with in terms of old computers and a ridiculous unworkable program. The sales lady helping me had a terrible time,she was trying to enter my information into the system and the mouse was totally out of sync with the curser, she asked if I could try and maybe I would be more successful and faster........ nope it was virtually impossible to use that computer and mouse. It was clear she was starting to get frustrated which I could clearly understand ( my husband had already walked out of the store from sheer frustration ) it took 35 mins to complete the task of entering my name address phone number and email. Then we had to move to a different computer supposedly faster and better so she could order the fixtures online. All went well until she hit" enter" to submit my order. " Error" came across the top, but there was no error everything was correct, she asked for help from another sales person they couldn't see any error. So she was advised to call the help desk, they found no error, apparently this happens multiple times per day. They found no error and it showed the order went through. UGH We were in that store for nearly 2 hours most of the time spent at the desk trying to place an order. So only go if you have hours to waste. Companies need to make sure the staff have the right tools to do their jobs. Too many brick and mortar stores are closing and it's sad. Linda read more