Extremely dissatisfied with the service provided by the Lamps Plus Installation for back charging $135 for uninstalling a shorted out light fixture that was installed at a cost of $135 just weeks prior. Unable to install a replacement at the time, new fixture was reordered, and weeks later Lamp Plus Installers charged $270 to reinstall a new fixture. Total cost- $405, much more than the fixture! Lamps Plus should assist customers with return of defective light fixtures (no fault of customer) to ensure customers are not double charged by the company installers. Update- I'm satisfied to say Lamps Plus corporate office did respond and rectified my complaint. Always verify return policy and costs incurred for faulty or non-installable fixtures involving installation. read more

We had a great experience at Lamps Plus in Chatsworth today. Our sales rep, Behzad, was very nice, helpful, patient and knowledgeable. Needed to buy outdoor fans. Found us a great deal and went out of his way to call another store to get the fans. Thank you Behzad for helping us. read more

Wow sales lady Diana was extremely helpful and inviting. Definitely coming back to this location.

Excellent customer service ! Robert the manger was very helpful helping me exchange a defective chandelier . I am very pleased and will continue to shop and recommend this store to family and friends . read more

Behzad Rezvani helped us find what we needed and is very professional. He works everyday except Friday so if you go to this location you should request him for the best shopping experience! read more

I called the store on a busy Saturday afternoon and immediately was helped by a courteous and knowledgeable associate, Sara. She let me know I could ask for her when I arrived and I was impressed by everything she knew about track lighting. She quickly assisted me in ordering a custom built system and we couldn't be happier with her service and professionalism. I also noticed that the floor manager was very helpful and made sure all customers were being helped. It seemed like a well staffed and stocked store and I will definitely be back for all my lighting needs in the future. read more

My husband and I had a most pleasant visit at Lamps Plus Chatsworth today! Outstanding customer service from Kaveh Naderi! Knowledgeable, helpful, and very patient with us. He answered all our questions and concerns, was really fun to talk to and did not rush us at any point in time. You could just tell he loves his job helping his customers! Many thanks Kaveh for a wonderful visit! Lamps Plus, he is an asset to your company!! read more

Kaveh went above and beyond! He's extremely helpful. He looked on the floor, on the internet and even in the clearance section in the back, trying to find what I was looking for. I'm a little late posting this review but I didn't forget his customer service was excellent. Thank you for all your help, Kaveh! We will definitely be back, hope he's there to help us. read more

BEST SERVICE!! I wasn't expecting to find as much as I did at this location...or have such incredible service as I did. I ended up buying (scoring!) on a chandelier, light fixtures for my island, kitchen dining lighting, bathroom fixture, a pair of velvet swivel chairs, chairs for my dining table and then going online to buy more! I wish I could remember my sales associates name she was FANTASTIC super helpful and knowledgeable. I joined their rewards program and got bigger discounts. Oh I also bought all the light bulbs which have a warranty. One of them burnt out and without question or hesitation when I went back for some more buys, I happened to tell them without having the bulb and they replaced it no questions asked. I remember!!! It was Michelle Cercado!! Thank you so much! read more

We purchased several ceiling fans three years ago and one of them started to act strange and make noise. I was concerned that I might have to purchase another expensive fan because it was out of warranty. We went into the Chatsworth store and spoke with Michelle about what was happening. She suggested that it might be the receiver for the remote causing the issues. She gave us a replacement at no charge and I went home and swapped it out.... It worked! No more noise and I didn't have to replace the fan. Thank you Michelle. read more

I had a good experience with Behzad to buy a lighting ,he is helpful and friendly. I recomended him for consultatio. read more

First let me say that the staff at the store are amazing. This review is for their corporate/online store. We ordered a set of sconces and a dozen bulbs. Since they didn't have them in store, they had to be ordered to Be delivered. Guess what...fed ex delivered to the wrong address and even admit it. Called Lamp Plus and after 3 calls and 20-30 minutes of waiting, told us to call credit card and dispute. That was the only option. No apologies, no reorder. They blamed fed ex and fed ex blamed them for not requiring signatures. Horrible customer service! Will not be shopping there again. Was trying to give a local store some love but... So good luck! read more

Great customer service!! in the moment I walked in through the doors the moment I stepped out, I was so pleased with the interaction I had with Juan. I purchased 3 ceiling fans online but unfortunately they did not work out for me. So I decided to go in store to return the items. As soon as I walked in through the doors, Juan saw me with a heavy box in my arms and did not even hesitate to help me with the box. So kind! He quickly responded with, "let me take that heavy box off your hands" and even offered to help me with the 2 other boxes in my car. Juan made the return process so smoothly! I was not aware of the return policy but he was very compassionate. Instead of just giving me the number to corporate, sending me home to call and having me deal with it, Juan went ABOVE AND BEYOND by personally taking the steps so I wouldn't have to. Wow. I feel like that is rare now a day. Diana was also very kind and offered great advice for when I do come back looking for a fan that would better suit me :) I wish I had come into the store to check out the fan before purchasing it online but i'm happy to say the team at Lamps Plus seem very knowledgeable and helpful as well. I will be back! read more

Behzad assisted me with item selection, and gave me great suggestions. He was very personable and courteous!

I ordered a water fountain online from Lamps Plus. In one hour my husband told me it was too small. I called to cancel or change the order. I was told ABSOLUTELY now, that it was being processed. I chatted online and called customer service to no avail. I was determined to never use this company again and just cancel my credit card. I then called Robert, the Manager at the Chatsworth store. He was unreal!!! He took my information in a most pleasing and professional tone and voila! The order was canceled in minutes. I told him I would stop by and purchase it there had I not been on the East Coast. What a terrific person, who represents the store and you won't go wrong. I am really happy with the outcome. Thanks, Robert. Betsy read more

Super rude customer service. No support of ceiling fans they sold us. Clearly not what they used to be.

I was looking for new lights for a bathroom. Behzad Rezvani helped me find exactly what I was looking for. We even found a fixture on sale. Even better. He was courteous and listened to what my needs were. A pleasure to work with. read more

Over priced China made lamps. I purchased a chandelier and was shocked by the mediocre quality. I would buy on Wayfair or Amazon before I come back here. Sales people are super pushy and lack knowledge. read more

Had great service today. Behzad really went the extra mile to help me with everything. Thank you.

I bought three outdoor wall lights spring 2018. Fall 2018 I noticed all three were terribly sun damaged. Chatsworth lamps plus will not return my money because it's been past 60 days. They offered me a small discount on three more expensive lights and pay for shipping. I've already paid for shipping, three very poor quality lights, and pay someone to install. Now I have nothing except garbage and will have to replace these and pay someone again to uninstall and install. The customer service is of the same quality as the lamps. Please help your friends and family by letting them know not to shop there. read more

Lamps Plus - Home Decor Near Me - Chatsworth, California

Check out Chatsworth's best kept secret. Way beyond lighting, go for artwork, decor, furniture, fans, rugs, etc. Say hello to all the helpful and friendly staff led by Robert, a truly warm professional. Make sure to walk all the way to the back of the well stocked showroom and check out the overstock and clearance goodies...I furnished most of my home and office from Lamps Plus clearance items. Recognize the amazing deals, and snatch them up before they are gone. Home stagers love shopping here too. But Lamps Plus is not just for bargain hunters, we paid full price for many lighting features and have no regrets, they shine beautifully and we always get compliments on our home. Thank you Chatsworth Lamps Plus Team, we love shopping with you! read more

Michelle C. was our sales associate. She was so helpful giving us suggestions on picking one style light over another. Her input was very much appreciated. read more

Great stuff here. We purchased a few items during our construction and unfortunately wasn't able to use everything we purchased. It was after the 60 day return policy when we realized, and they accepted our unopened product and gave us a full refund on our original form of payment vs store credit. We are grateful. The only reason I didn't give them 5 stars is because the sales guy that helped us each time has a bad habit of following us around the store. We let him know several times we were just looking and we would inform him and find him when we were ready or had any questions... more so annoying than anything. But We do not like shopping with someone over our shoulder. All in all - great location, great items, priced fair. And again thank you to the management for allowing us to make that return. Really appreciate it. read more

Great customer service, would Highly recommend anyone who is trying to find a perfect life for their house business. Bezhad was super helpful and offered great customer service. A++ read more

FAB collection of lamp shades. Pretty stuff at every turn I love all the bells & whistles & twinkling items Pretty Pretty Pretty

Always a great selection, The associate Pramod is helpful, and patient. A great place to shop for lighting

I've been to this location before and received good service. I went back because if their great selection of lamp shades. Post-Covid, I cannot believe the difference. Every employee I interacted with was kind, offered up help and had a truly positive attitude. I remember only two of the employee's names; Marina and Veronica, however, this compliment goes out to all the women who work there. Thank you for you outstanding customer service. And, for making shopping there an enjoyable experience! Keep up the great work!!! read more

Very much recommend this place! You can find a huge variety of lamps and decorations for your home at great prices. And the staff is all so helpful and nice. read more

Excellent store with excellent customer service!!! Robert the manager was so friendly and helpful. Pramod the sales man was kind, thorough and helpful. The stock is huge. If you can't find it here it doesn't exist! Great store w great employees. read more

Behzad helped us find two great chandeliers for such a great deal! He was so patient, and found exactly what we wanted. Highly recommend !!!

We got excellent help from Behzad. He quickly found us what we needed for our outdoor sconces.

Behzad greeted me as I entered the store and was very helpful. Promptly found just what I needed.

My wife and I stopped by on our way home just out of curiosity. We were very impressed the minute we set foot inside the store. The ample selection and excellent presentation inspired us to think about how to update the lighting in our home. We were a bit short on time but with the excellent customer service of Mr. Pramod Kapoor, we were hard pressed to leave without making a purchase. We narrowed down the fixture we liked for our dining area and he made it happen. Our gratitude to Mr. Kapoor for helping us and going the extra mile to get us the fixture we desired. We will definitely return.. read more

I needed some additional down rod than what came in the package of the chandelier I ordered. I both called and came into the store to get help. Both times I was met with friendly service and a willingness to quickly solve my problem. The team in store was able to find a match for the down rod in the back and I was on my way in 10 minutes. read more

Maria is AMAZING!!!! I walked in, had no time to even pay, showed her 3 pics of items I found in store. She screenshot them, took my number. Rang them up, text me a total & I effortlessly picked them up after work! "Hustler" doesn't begin to describe Maria!!! Oh & it was her 2nd day! Her manager Robert runs a great store & team. He sold me a floor model so I could leave with it today instead of waiting 2 -3 days for another to arrive. I appreciate & love that high level of excellence in customer service! read more

Lamps Plus - Home Decor Near Me - Chatsworth, California

Absolutely wonderful service at this particular lamps plus!! My husband and I would definitely recommend shopping here. Great selection and excellent service! Special thanks to Kaveh Naderi - he was so patient, kind and knowledgeable in our process to buy our new outdoor lighting. We will be back soon read more

We shop here often for outdoor and indoor lights, ceiling fans, and sometimes furnishing pieces.... Recently we bought a beautiful matte black outdoor water rated ceiling fan for our new pergola. We had issues with this one particular fan, and the staff were amazing both times. We had to replace a parts and even though the second time we had an issue with the fan and the purchase date was more than 1 year, the store manager Robert Hamilton was amazing going above and beyond to have our fan replaced to ensure we were satisfied customers. He took extra steps to work directly with the manufacture to save us time and any headaches. It was the first time we had any issues with any product we bought from the Chatsworth store and the services assured us that we will continue to shop there! read more

I don't know if there is an actual store at this address, but I am told it is the corporate headquarters and I wanted to write a review of the business itself.... I have been thoroughly impressed with Lamps Plus. I think their website is very user-friendly and they have a good selection with a wide range of pricing (lots of sales too). There really is something for everyone, and I've bought 2 ceiling lights and a ceiling fan recently. Their website also offers various online coupons for online purchases and in-store print outs. I got a pack of light bulbs, a keychain light, and a desk fan all for free (I think the fan was with a purchase but they others were no purchase necessary). I cannot speak highly enough about their customer service. You see, when I find something I want, I'm a bit obsessive about it. There was this large pendant light on their site that was clearance and being discontinued...i think it was marked down 60 freaking percent. And it was listed as only having 3 left. Well, being in a time crunch I decided to call up the customer service to make sure I could get it in time based on where it was being shipped. How lucky that Linda A. answered the line. She told me the location of the ones left and if I placed the order through her she could write in the notes to make sure it came from the closes place (LA). Then I had a mishap with my credit card (amex story I previously wrote) and had to figure it out. She kept the order on her desktop and when I had a difficult time getting ahold of her, she actually called ME back. Moral to the story is I got the light the day before I needed it and all was right with the world. But it didn't end there. About a week later I got an email from Linda with a thank you word doc thanking me for my business, saying it was nice speaking with me, and if I ever do business with them again to please call her directly (and she left the direct line to reach her). Wow. I don't think i've ever experienced that with a retail store, and esp. with a phone operator. Good job lamps plus. Please give Linda A. a raise ;) read more

We are in the process of updating lighting fixtures in our house and have found the web has so much to offer. We purchased two lampshades for our bedroom lights from another company but decided they were far too dressy for our family room lamps. Lamps Plus had just the shades we wanted in the exact size that we needed. So we placed an order for two lampshades and were extremely pleased with them when they arrived the following week. Lamps Plus went one step farther than the previous company we ordered from by including new mounting brackets for the shades. The brackets made the shades fit the fixture perfectly. (We ordered new brackets for our bedroom lights when we saw the difference an extra inch in height can make.) We were so delighted with the purchase that the following week my husband went back on-line and located a floor lamp from Lamps Plus that he wanted. (It reminds me so much of a lamp that my mother used by her reading chair.) We placed the order and once again the shipment was received in perfect condition and was the fine quality that we expected. Lamps Plus you have won our business in the future because our experiences have really been Woohoo, As good as it gets! Check them out for yourself at www.LampsPlus.com read more

Robert and Michelle were a huge help with finding styles that fit our tastes. And when we had to return a couple of items, they made it low stress and fast, and helped us pick out a great alternative. read more