I had Lakeside replace my HVAC seven years ago and they did a great job. It has been running perfectly since then. I have also been using them for my routine maintenance and have found their service reps to be excellent. I try to schedule Casey each time because he is knowledgeable and very methodical. He checks every detail and really goes above and beyond to provide good service. The people in the front office are very nice too! read more

Technician and estimator were extremely nice and polite BUT was quoted a cost of over $5,300 to replace a furnace. This is after they charged us almost $500 to chage a pressure switch on a furnace that needed replacement. When we asked other companies the cost of changing a pressure switch their cost ranged from $250 to $300 max. They refused to give us an itemized breakdown for what parts and labor would be. At the estimate said it would take 4 hours to install and them claimed it would take 2 men a full days labor to install. Tried to charge us for parts that were not needed and was installing a generic furnace. Found another installer to install a bigger Lennox unit for around $2,900. Be VERY, VERY wary and get multiple estimate. Honestly one star is too high. It is a shame because we had been a customer for years and never had a problem until now. read more

Lakeside Heating & Air Conditioning installed our new HVAC system back in 2015. Well, as all good things must come to an end, the blower motor burned out this past Saturday. It was only 90 degrees outside, the hottest day of the year.... Anyway, we called the 24 line. It was already close to midnight so we didn't want the technician to come out and charge us a crazy service fee. Next day was Sunday, FATHERS's Day. The technician, Bobby, came out and verified that the motor was indeed bad, and, unfortunately NOT a part he had access to. Tuesday would be the first available day for repair. Ok, we can suck it up for 2 days. We did. Bobby came back out on Tuesday exactly when he was scheduled and made the repair. Part was still under warranty too which really helped. Can't say enough good things about Bobby and Lakeside. Great people, great service. read more

Very bad experience with this company. I paid $19,000 for a new Trane HVAC system 3 years ago. The compressor broke down after 3 years of normal use and had to be replaced. Their techs were at my house no less than 9 times trying to figure out what was wrong. The compressor is under warranty but the refrigerant/freon and labor are not, so they're trying to make ME pay $3,900 for freon and labor! It's a SCAM so that Lakeside and Trane can make money on an expensive repair. The compressor CAN'T WORK without the freon yet they don't cover the freon in the warranty. They want the homeowner to pay $2,000 for the freon. The labor was required to fix their expensive equipment that broke down 3 years into a 10 year warranty. Do NOT use this company and do NOT buy a Trane system. read more

I am extremely frustrated with the quality and service provided by Lakeside Heating and Air.we bought brand new Trane units in 2019 and have had several failures including a evaporator coil last fall. After another $1300 in repairs (Labor warranty was expired by two weeks), our system still does not work and Lakeside will not cover the service call because they only warranty their work 30 days. Use at your own risk, they even admitted their product and work is sub standard. Always want to support local business but it has to be both ways. read more

Had a leak on AC unit. Tyler showed up at 3pm and informed my wife it would be a minimum $79.00 service Call. He went into basement, blew out drain line, explained what he did, then spend from 3:30-4pm in his van in our driveway, with the engine running. At 4pm he walked an invoice to our door which included the $79.00 charge, CO2 charge for $16.25, and .66 hours labor at $141.75 which amounts to $212.52 per hour labor. When did the HVAC industry start charging for service Call plus labor and charge for sitting in a vehicle? Then, a day later, the unit is leaking worse than before. Going to try and work things out with them, but I really think they took advantage of my wife being a female Tried to work out a solution with lakeside but every option was going to cost us even more. So we will take our business elsewhere. read more

Lakeside HVAC did repairs for some damaged ductwork in my home. The work was fine and the price seemed reasonable. The reason for the 1 star rating is the professionalism of the company. The sales rep came to my home to complete an estimate, during which time h made me aware of a need to pull a county permit prior to completing the work. I agreed they would pull such permit. No other mention was made of the process. It tool 3 days and several calls from me to receive my quote. Once accepted, it took an additional 4 days and several calls to get the work scheduled. The technicians arrived on Friday morning and completed the work with no incident. I was happy with the quality of the work. I was left with an invoice to pay by calling the office. I called to pay the invoice Monday morning. Payment was processed, but no receipt was ever sent. On Tuesday someone from Lakeside called me to schedule a county inspection. I explained that this was the first I was hearing of an inspection need. Once the invoice was paid, my drywall contractor came and installed new drywall, closing the effected area. It would not be possible to have an inspection. She said she'd look into options. On Friday I received an automated email form the county with my inspection schedule for the following Tuesday (more than a week after the work was complete). I called to investigate what happened and was told I needed to contact the sales rep. So I called him and was told that he explained there was an inspection during the estimate. I reminded him he only mentioned pulling a permit, but no inspection. Also never was it mentioned when the work was complete or the invoice paid. He then went on to lie to me and say they are only legally allowed to schedule inspections once they receive payment. He also falsely stated I had agreed to this in my sales contract. No such language exists in the sales contract. My concern was needing to remove newly installed drywall to allow for an inspection and who would need to pay for that work. The sales rep said I needed to speak to the owner of the company to work that out. No call form her ever came. I then reached out to be connected to her. To say she was unprofessional would be a compliment. She didn't have a care for my predicament, simply repeating lies the sales rep told me. She then accused me of being derogatory, despite me using no derogatory terms or tone. Then went on to say she needed to take the request to the board the following week. It is now 7 days since that call and I am still waiting for a return call. I will never do business with this company again, and I caution others to beware as well read more

I mistakenly let my fuel oil tank run dry. After refill I could not get furnace to restart and followed instructions on unit to call a technician if the reset button did not respond. Lakeside came out an figured it out after about 20 min. of troubleshooting. read more

Not worth it. Employee was here for 25 minutes and did almost nothing. A/C was broken and the employee fixed it, though it only worked for 24 hours after he "fixed it". It was broken again the next day. Terrible Service. read more

Great service from Jason and Scott. Jason had to make several visits but diagnosed the problem quickly and accurately. With so many contractors in the area who are just looking to take your money snd are qualified, Lakeside Heating was a fresh breath of air! I would recommend these guys anytime! They are very responsive! read more

Technician was rude. They didn't fix my problem. Management was also rude when I complained about the tech. Stay away from this place.

The original techs installed the wrong equipment and they refuse to fix it. Do not go to this company.

I have been working with Lakeside Heating & Air for several years now. They have always been prompt and professional. I would highly recommend them for furnace and Air conditioning service and replacement. What a great company! read more

I called these guys out for service on my Trane heat pump ~6 months ago. Serviceman showed up, I asked to be informed prior to anything beyond the $80 service fee. He replaced the run capacitor and start capacitor. I was charged $500, without being informed prior to the work. To make things worst, they removed the hard start capacitor and harness and replaced it with a cheap "Super Boost" hard start capacitor, which has already stopped working. After some research online, everyone warns of using these cheap, POS things instead of a good hard start kit. Never using them again. And I'd highly recommend others to avoid them as well. read more

Called and got sent to a voicemail and left a message and phone number to schedule a service. I waited 4 days and never heard from them. I called back and again the lindividual was gone that I was supposed to speak with. They offered to send me back to her VM but I do not see the point if they can't call back the first time. Very disappointed as I had heard good things about them. read more

We needed to replace our heating/cooling unit and obtained quotes from several companies. Lakeside was not the cheapest quote, but we were impressed with their professionalism and prompt response. The installation was completed in one day. A representative came back after the installation to make sure everything was done correctly and answer any questions we might have. I don't remember the names of the young men who installed our unit, but they were very knowledgeable ,courteous and professional. We highly recommend Lakeside Heating and Cooling and will use them in the future. read more