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    Lake Shore Ford

    1.7 (6 reviews)
    Closed 8:30 am - 8:00 pm

    Services - Lake Shore Ford

    Auto maintenance

    Oil changes

    Auto repairs

    1 More Service

    Routine automotive maintenance

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    7 years ago

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    Don H.

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    Bosak Kia

    Bosak Kia

    (21 reviews)

    Daughter followed up with her 2nd test of oil consumption. Manager stated 1.1 quart low, verbally,…read moreyet in writing 1-quart low after a 1,00o miles. Also verbally stated they added oil and stated on receipt. Car arrived home a I checked her oil level ""severely low". Returned car next day and added 1.5 quarts of oil. You be the judge, yet will never go back to this place. Note: If you go for an oil consumption test. Make sure you check oil level b4 departing as they add 5.0 quarts when a 2022 Seltos EX 2.0 only takes 4.2 q. - Joke!!

    Bosak Kia is now Graff Kia (not yet listed on Yelp) but whatever thd current name, the customer…read moreservice we've received from Austin, its service manager, has truly been been extraordinary! We live in north suburban Chicago and not northwest Indiana, and ran into a major engine issue with our 2020 Kia Sportage enroute to Cleveland for our daughter's law school graduation. We initially has the car towed from an I-90 oasis to an AAA repair facility but when it became clear this was an engine problem had it towed again to Graff (then Bosuk) Kia since the car was still under Kia's powertrain warranty. We had to take a rental car to the graduation and (from there) a planned trip to upstate NY, all while our Sportage was being repaired. Austin greatly helped us with documentation issues, which kept the bill more affordable, and he ensured the car was repaired and ready for pickup when we made the return trip through Indiana. Last month, we had an additional issue with the Sportage and we brought it into McGrath Kia, near home. The resolution included replacement of several parts that had just been installed by Graff (then Bosak) Kia months earlier. Since both facilities are certified Kia dealers and the May 2025 repairs were under warranty, we expected our costs to be largely covered. However, McGrath Kia would not honor another certified Kia dealer's warranty, and Kia's national customer service center backed them up, stating that the warranty was only valid with the dealer that provided the service (about 2 hours drive from us). Pretty upset about paying a second very expensive car repair bill within 6 months, I called Graff Kia and spoke with Austin, who told me that he/Graff often honor warranties on work performed at other certified dealers. It required him to fill out extra paperwork -- he suspected that to be McGrath's issue -- but he was very willing to do it. While we had to initially pay the McGrath bill out of pocket, Austin let us know that we will be reimbursed us in full. This is what excellent and honorable customer service looks like!

    Bosak Auto Group

    Bosak Auto Group

    (3 reviews)

    Worked with Brittany on 12.2.24 when i found a truck i wanted while searching online, Brittany did…read morean outstanding job as did others involved. looked at the truck at noon driving it home at 3pm. made the cash deal as easy as possible. i couldnt have been happier with the professionalism and ability to work on the price.

    My dad and I drove down from the Kalamazoo area (Michigan) to check out a used Tacoma. The drive…read morewas a little over 1.5 hours there, and I spent around 30-40 min extensively examining bushings and frame rust etc. All OEM suspension parts, no leaks. It looked great, and drove well. 4hi, 4lo both engaged immediately. No weird noises. Very promising. My dad was looking to trade in his SUV. When they talked numbers Mike was unwilling to negotiate on both the Tacoma price and the trade in price, he misquoted the Tacoma price as being $1000+ more than it was posted to be online, and he tacked on around 3000 dollars of extra fees. This might be common practice in sales, I'm not sure. I know about fixing cars, not buying them. At one point Mike mentioned that the dealership's mechanic might be interested in the truck. My dad was unwilling to sell at the stated trade in value, and we left for under 5 minutes before returning to buy the truck without doing a trade in. In the short time that we were gone Mike sold the truck to the shop mechanic, and my dad was unable to even accept Mike's firm and steep offer; something he was prepared to do given the quality of the truck and the length of the drive out and back. Earlier in the day my dad had called in to make sure that the truck was still available. I have a suspicion that the mechanic caught wind that we were looking at the truck later, and asked Mike not to budge on the truck in order to buy it himself. The idea of Mike allowing my Dad to drive over 3 hours round trip knowing full well that he was going to stonewall him and ultimately sell to the mechanic is disgusting, and is shady business practice. I cannot say that this is what happened, but what I can say is that my dad called ahead to ask about the truck, he was given a low offer for the trade in, a high price for the truck, Mike was unwilling to negotiate, and then within 5 minutes of leaving and returning Mike had sold the truck to the shop mechanic.

    Lake Shore Ford - car_dealers - Updated May 2026

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