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    Bosak Auto Group

    2.7 (3 reviews)
    Open 9:00 am - 8:00 pm

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    10 years ago

    Not quite Arnell. Maybe a customer service class is in order. A smile could go a long way.

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    Bosak Kia

    Bosak Kia

    (21 reviews)

    Daughter followed up with her 2nd test of oil consumption. Manager stated 1.1 quart low, verbally,…read moreyet in writing 1-quart low after a 1,00o miles. Also verbally stated they added oil and stated on receipt. Car arrived home a I checked her oil level ""severely low". Returned car next day and added 1.5 quarts of oil. You be the judge, yet will never go back to this place. Note: If you go for an oil consumption test. Make sure you check oil level b4 departing as they add 5.0 quarts when a 2022 Seltos EX 2.0 only takes 4.2 q. - Joke!!

    Bosak Kia is now Graff Kia (not yet listed on Yelp) but whatever thd current name, the customer…read moreservice we've received from Austin, its service manager, has truly been been extraordinary! We live in north suburban Chicago and not northwest Indiana, and ran into a major engine issue with our 2020 Kia Sportage enroute to Cleveland for our daughter's law school graduation. We initially has the car towed from an I-90 oasis to an AAA repair facility but when it became clear this was an engine problem had it towed again to Graff (then Bosuk) Kia since the car was still under Kia's powertrain warranty. We had to take a rental car to the graduation and (from there) a planned trip to upstate NY, all while our Sportage was being repaired. Austin greatly helped us with documentation issues, which kept the bill more affordable, and he ensured the car was repaired and ready for pickup when we made the return trip through Indiana. Last month, we had an additional issue with the Sportage and we brought it into McGrath Kia, near home. The resolution included replacement of several parts that had just been installed by Graff (then Bosak) Kia months earlier. Since both facilities are certified Kia dealers and the May 2025 repairs were under warranty, we expected our costs to be largely covered. However, McGrath Kia would not honor another certified Kia dealer's warranty, and Kia's national customer service center backed them up, stating that the warranty was only valid with the dealer that provided the service (about 2 hours drive from us). Pretty upset about paying a second very expensive car repair bill within 6 months, I called Graff Kia and spoke with Austin, who told me that he/Graff often honor warranties on work performed at other certified dealers. It required him to fill out extra paperwork -- he suspected that to be McGrath's issue -- but he was very willing to do it. While we had to initially pay the McGrath bill out of pocket, Austin let us know that we will be reimbursed us in full. This is what excellent and honorable customer service looks like!

    Lake Shore Ford - Our friendly, expert staff is here to serve you!

    Lake Shore Ford

    (6 reviews)

    I'm currently here with my friend while he buys his new Volvo and I can not believe how nice and…read morerespectful the people here are. Peggy, bill and Brian are the three that we dealt with when getting his Volvo and they made the process of getting the new car and trading in his old super easy ! I would really recommend this place to everyone ! They are super honest about the whole experience. Mind you we drove 3 hours to get this Volvo and it was definitely worth the drive ! This will definitely be the first place I come to when I decide to purchase a new car ! Thanks again lake shore ford !!

    My truck has been at Bosak since April 30th waiting for parts for a warranty repair. Please see the…read morequestion(s) I asked Bosak and the response I received (directly below). Beyond frustrating and the response I received highlights a bit of incompetence on a few different areas (customer service and parts ordering / management). I asked the service lead, "Who at the business can I talk to in order to share my concerns with and most importantly stop the endless loop of part issues? As a quick reminder all the parts were supposed to arrive May 7th and today is June 3. There is an obvious breakdown / gap in the way things are being done today." The response I received was, "No one here. All we can do is submit the order and wait for it to come in. Once it gets here and the Tech starts installing, we won't know if anything is incorrect until installation starts and a part doesn't fit, which is what happened in your case. We have no control over how fast or slow parts show up. and most importantly, if we order something and they don't show up, there is literally nothing we can do about that except order it again and wait."

    Bosak Auto Group - car_dealers - Updated May 2026

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