My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

Perfect for an overnight stay between Goacier National Park and the Great Falls airport. Really…read morenice front desk receptionists, clean pool and hot tub, and a good hot breakfast with very helpful attendants. The parking lot is a bit rough, but that's not a big deal.

Really nice and clean. Super comfy beds. Great place to get a good nights rest. Waffles for…read morebreakfast!

The people working at the Comfort Inn were friendly and helpful. For dinner, one of them…read morerecommended Coyote Lanes, the local bowling alley, as "the best place in town." Sadly, he did not warn us about the speed trap that the local sheriff maintains to nick tourists for the impoverished town's coffers. Although I was not speeding (as shown in the attached dash cam video and scrfeenshot), the sheriff ruined our night in Shelby. We travel this route often, and have never been stopped for a traffic violation. We plan to never return to Shelby, and we will let our friends and social media contacts know about this grift.

This was a great place to stay in Choteau. Friendly staff, clean. The pool and hot tub were a great…read moreplace to relax. Nice breakfast in the morning. Good fishing advice for fishing PishKun Reservoir! Good place to stay!

One of the nicest and cleanest places we have ever stayed. We checked in for one night and enjoyed…read moreit so much we extended our stay for two more days. The staff is so friendly and they will go out of their way to help you. We especially got a lot of help from Sara. She gave us a lot of information about the local area and places to see and eat. Also helped us plan our trip to Glacier. Wish it was closer because we would stay here as often as we could. If you are traveling to Glacier this is a great place to spend the night before you go. It's only a little over an hour to the East entrance. The entire hotel is very clean and our room was spotless and clean each day when we returned. We hope to return very soon.

BEWARE of FALSE CHARGES!!! We stayed here on 9/13 and thought we were pleased with our short stay…read morefor the most part, even expressing so in an email, until just now noticing that we were charged $250 for smoking in a room!! This accusation & charge is simply ABSURD!! We were on 1st floor just a mere few doors from the end exit doors. Under NO CIRCUMSTANCES did any smoking occur anywhere in that room, nor have we ever been accused of such. I am curious if others have experienced false charges like this. BEWARE of false charges. The manager, Katie, does not exhibit the same warm characteristics of the night staff we dealt with in our late night check in. I am appalled at the accusation & will be promptly disputing the fraud charge on our credit card. Note: the beds are amazing, hands down. The sink would not drain though and there was a lingering pet odor they used Ozium spray to mask. Bathroom was very small for shower/stool area. Train tracks nearby is a minus also.

Changed my view of a super 8. Was super clean and pet friendly!!…read more Breakfast was slim and not a whole lot the town offers. ..........

Don't bother staying here it's overpriced. You can hear and be heard by anyone walking by and both…read morerooms sharing a wall. Got zero sleep. Sad and the staff is awful and not very helpful. P.I.A. to get to from the interstate.

We was going to take my younger sister to Glacier National Park this past August. I planned to…read morebook a nice roon once we got close enough to be at the park in the morning. I had a problem getting my reservation set up. I called a independent travel agent for help. We discovered this is NOT a HIE hotel. A simple phone call to the desk will confirm this. I didnt get so far as entering any personal information and had no worry about that. I was able to reroute our trip to enter GNP from West Glacier instead of traveling north on I-15 and coming into GNP on US Highway 2. Hopefully you will discover that this place is not an HIE as some of their adverts suggest.

The town itself is beautiful. The reason we would not recommend it is because they double charge…read moreus. We already paid the full amount when we booked via the capital one and they charged us again when we checked out. We contacted them on the same day and they acted like nothing they can do about it and sent us to their 800 number. Their 800 number sent us back to our capital one travel and the capital one travel called the hotel and she said she will fix it ( the same assistant manager said that she can not fix it when we called). It has been two days and we still have not seen the refund. Their front desk is just very incapable. It took her almost an hour to check us out and told my husband that she was reverting what the guy did the day before for the pet security deposit. It turns out that she double charges us. Be aware of this hotel and their assistant manager.

Great hotel, very friendly and accommodating staff. We appreciated the kind hospitality after a lot…read moreof hours on the road. Thanks!

My friend and I were drawn in by the great price and decided to review because of the great…read moreexperience. The check in process was super easy and the room was very clean. It also had a nice vintage ambiance. It felt like staying at a grandma's house and much cozier than corporate run motels. We got the best sleep on their comfortable beds and dropped off our key before hitting the road. I would definitely recommend if you're looking for a reasonably priced accommodation that doesn't sacrifice quality. I would also stay again next time I go to Glacier National Park.

Again....price point. It nailed it!…read moreRetro 70s room Clean, everything worked, quiet Coffee in room to make your own pot..real coffee/ filters/ pot Not that instant cr*p I enjoy these old school motels. Your lipstick queen might not. But your in Chateau. Not San Francisco.. Cheers

A fine place to stay next to the beautiful Fairfield park. Good self-service breakfast consisting…read moreof cereal, oatmeal, fruit, juice and coffe. On the downside, it smells like a cat-lady's house with ample artificial scent to cover the cats smell. Free wifi!

We stayed overnight in Coutts with the plan to hit Sweetgrass first thing in the morning. this is…read morea fantastic little motel for the money. It was $85 a night, impeccably clean, very nice owners (that have an adorable little dog in the front office. The rooms themselves are nothing fancy. The are basic and definately not renovated. But they were perfectly acceptable for $85, and clean and quiet was all that we were after, and it delivered. They gave us a little coffee maker with some coffee, and the room itself had a little bar fridge in it that we were able to put our snacks from the drive in. Outside the motel was welcoming with lots of bright colored flower pots. I don`t know that there are any other options in Coutts for hotels, but I don`t see why you would want to go anywhere else. It is no frills, but clean and comfy.

Absolutely beautiful motel I urge you to stay in if you are anywhere near by! The rooms are…read moreincredibly clean, bright, spacious and comfortable, have amenities like a bar fridge, microwave, lots of seating and tables, TV and cable, wifi and comfy beds. The owners are wonderful people who went above and beyond for me during a particularly rough day, they and their Inn were the best part of a brutal experience at the Coutts border crossing. Please give their place a chance if you can, covid has been really rough on small family owned and operated businesses and the Double Tree has not been an exception, and it is a real Canadian treasure that needs to stick around!!