Was passing through and stopped to charge my Tesla across the street. The waitress was bang on fish…read moreand chips is very, very good. It was super crispy and the fries were yummy, too. Definitely worth the stop! Can't speak on the pizza but I presume it would be tasty, too.

A wonderful facility with great staff. I would recommend staying here to anyone passing through the…read morearea. The food in the restaurant was delicious, and they also gave us complimentary donuts for a birthday in the group! It was very clean and the rooms were spacious and comfortable. I would highly recommend!

My brother booked a non-refundable room for about $30 less than the refundable room, for the night…read moreof July 11, 2026. He would be returning from a 60th year class reunion at Glasgow, MT. On July 2nd he had a medical emergency and was Air Evacuated from Moscow, ID to Sacred Heart Medical Center in Spokane, WA. for a brain bleed. The following day he had brain surgery to relieve the blood pressure on his brain. He was released on July 6th and I drove him home to recover. He was under Doctors orders to not travel for a bit, after getting home. I called and cancelled 2 of the 3 hotel bookings he had made for his reunion trip. I called the BW Shelby Inn but the manager refused a refund because it was a non- refundable booking and that was their hotel policy. I talked to the Best Western Corporation and they just passed along the hotels decision to not refund the paid amount, and did nothing beyond that to help solve the issue. They did tell me that it should be booked as a refundable booking next time, and it would eliminate this kind of issue. To me, this additional dollar amount, for a refundable room is a bogus way to extort additional money from people. I was greatly disappointed since this was a medical issue that we had no control over, and not just cancelling for no reason, or changing plans. You can be sure that my total family will never plan to stay at the BW Shelby Inn & Suites location in the future. I'm also not pleased with Best Western's overall response to this, and lack of customer support.

Perfect for an overnight stay between Goacier National Park and the Great Falls airport. Really…read morenice front desk receptionists, clean pool and hot tub, and a good hot breakfast with very helpful attendants. The parking lot is a bit rough, but that's not a big deal.

Really nice and clean. Super comfy beds. Great place to get a good nights rest. Waffles for…read morebreakfast!

The people working at the Comfort Inn were friendly and helpful. For dinner, one of them…read morerecommended Coyote Lanes, the local bowling alley, as "the best place in town." Sadly, he did not warn us about the speed trap that the local sheriff maintains to nick tourists for the impoverished town's coffers. Although I was not speeding (as shown in the attached dash cam video and scrfeenshot), the sheriff ruined our night in Shelby. We travel this route often, and have never been stopped for a traffic violation. We plan to never return to Shelby, and we will let our friends and social media contacts know about this grift.

The town itself is beautiful. The reason we would not recommend it is because they double charge…read moreus. We already paid the full amount when we booked via the capital one and they charged us again when we checked out. We contacted them on the same day and they acted like nothing they can do about it and sent us to their 800 number. Their 800 number sent us back to our capital one travel and the capital one travel called the hotel and she said she will fix it ( the same assistant manager said that she can not fix it when we called). It has been two days and we still have not seen the refund. Their front desk is just very incapable. It took her almost an hour to check us out and told my husband that she was reverting what the guy did the day before for the pet security deposit. It turns out that she double charges us. Be aware of this hotel and their assistant manager.

Great hotel, very friendly and accommodating staff. We appreciated the kind hospitality after a lot…read moreof hours on the road. Thanks!

My husband and I were in Canada on a business trip, and when our trip was delayed by a day, we…read moredecided to stay in a hotel. Based on the reviews, I chose to give Best Western Plus a try -- and unfortunately, it was a big mistake. As soon as I walked in, there was an unpleasant smell. We were eventually greeted by the front desk and given our room. The first thing I always do when I enter any hotel room is lift the sheets and check the linens. Right away, I could see the bedding had not been changed. The sheets and pillowcases had human hair all over them. I immediately went to the front desk to report it. When the supervisor came, her initial excuse was that it was a pet-friendly room and the hair could have been from a dog. I explained that it was clearly human hair and even showed her the video I took. She acknowledged it and offered to move us to a different room, but at that point, I was completely disgusted. If housekeeping left this room in that condition, I had no confidence the other rooms would be any better. We requested a refund and went to the hotel across the street, which was much cleaner, updated, and had no issues at all. I definitely do not recommend staying here. But if you do, make sure you thoroughly check the linens before settling into the room.

Stayed here for a cattle show last week, the room was incredibly clean oh, and the service at the…read morefront desk was fast and efficient. I would recommend this hotel to anyone travelling through the area, the continental breakfast was one of the best breakfasts I have ever had. With an extensive selection and fresh fruit, it provided a surprising benefit to My overall experience at the hotel.

My rating is closer to 3.5. It worked well for $100 total for a room on the fly at midnight. I…read morerounded up to counterbalance the negative reviews. It's a young couple just getting their bearings. They do stay across the street, and immediately answered the phone when I called. Very friendly and accommodating. Let me see room first. The room was clean, bug-free, had bathtub, and lovely blue towels--far superior to the rough bleached towels of a Motel 6! No smells. Frig and. HVAC worked fine. No breakfast. I did not request ice, and assumed that like many older hotels, their ice machine is probably not working. Did lack garbage cans. It isn't a brand new building, so some updating would give it a solid 4 rating. For the price it worked well.

The worst hotel in the world. Don't ever stay here! We booked at the inn location and there was a…read morenote on the door that said go across the street to check in at the new location. So we came over and no employee was present on site. It had a note at the front desk that said so call a number of you needed help. So my boyfriend called and it rang and rang forever. We could hear it ringing in the back. Finally she answered and said give me 5 minutes. Ummmm excuse me? I've been traveling for a long time and when I get to a motel/hotel I would like to have an actual employee there to greet me/ check me in. I shouldn't have to wait. When she got there she said thanks for waiting I was taking a shower. Omg are you serious!? You make people who pay wait while you take a shower? I'd like a shower after driving all day long thank you very much! Very unprofessional in all ways!! Don't stay here if you want to be treated with respect.

We drove in to Shelby super late, and our pickings were slim. The lady at the front desk was super…read morenice, and the rate was reasonable, so we stayed. When we walked in to our room, it was pretty stinky, but nothing unbearable - maybe they should have just cracked a window for the day or something. "Stuffy" is a good word to describe it. There was a bit of hair (not mine) on my pillow, but other than that everything was pretty clean and normal. And there was free Wi-Fi! Exceptional customer service, as the front desk lady went out of her way to get me a corkscrew. They didn't have one in the building, but she took my bottle, ran across the street to her friends at the bar, and opened it up for me! So nice! I really appreciated that! If i could make one suggestion for the Crossroads Inn, i would say maybe get some apples or bananas added to the (FREE!) Continental Breakfast menu. The bagels and muffins and donuts and cookie bar things were really good, I just think it's better to start the day with fruit. You know? Also - the TV in the room was really really small, but i don't feel right complaining about that. It worked perfectly, and there was a million channels, so it's all good!

The outside blah but the room is nice. No carpet that is nice. Clean. Accepts my dog.read more

If you want a clean, quiet no frills place to stay at a great price…read more This is it. We checked in and was pleasantly surprised at the cleanliness and homey feeling the room provided. Unit appears to be recently updated with paint and new fixtures. Our unit had a full kitchen and a separate bedroom also. This is what the mom and pop motels strive for, comfort without the bs. We will come back for sure. The view of the mountains and wildlife are added luxuries that no fancy big name can supply. Thank you to the proprietors for reminding me that comfort and beauty do not need to come with a large dollar sign.

This was a wonderful little hotel in a quiet little town. Great place to stay with a darling cafe…read morejust 600 feet away. Bed was comfortable, full kitchen, clean, spacious. I intended to stay in my car as I was just headed home from west glacier. However I decided to reached out to see what the rate was and I couldn't possibly sleep in my car with the rate being so reasonable. I am so glad I decided to stay there, I will certainly be back!